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Integrity Interlock LLC

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Reviews Integrity Interlock LLC

Integrity Interlock LLC Reviews (5)

At this time [redacted] , B is not compliant with his required monitoring and calibration for his court mandated IID By the state of Wisconsin Since the Revdex.com is not a governing agency or has any legal rights to this information we cannot go over the details with youThis information is protected under the Personal Data Privacy and Security Act of If you would like information regarding this client you would have request a subpoena form the courts Please let our client know that we would be more than willing to work out some sort of resolution so he can be successful with his interlock mandate Best Regards, Integrity Interlock

Regarding Complaint filed against Integrity Interlock,
*** * *** is not our client

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe issue Is Not that I don 't understand how the device works A manager from Interlock was very helpful in explaining this The problem is that initially, Interlock assumed the problem with my son's device was that the battery needed to be replacedSo, we replaced it at a cost of $We also paid Interlock $to have one of their technician's come to our home to "reset" the deviceTwo days later, the same problem occurred the device indicated a cable was disconnected, and the 7-day countdown commenced for the second time in the same week,even after we had installed a new battery I took the car to Interlock's location in Glendale, and paid $for a second "reset" of the deviceTwo days later, the device indicated a cable was disconnected for a THIRD time within a week, and the seven-day count down commenced This time Interlock said, oh you probably have a bad alternator that's wearing down your batteryI took the car to a shop and paid $do have the electrical system diagnosed Guess what, the battery and alternator checked out just fineI made another trip to Interlock in Glendale, and the technician (very nice, competent person) decided that maybe he should check out the deviceGuess what the device had a bad "cord" that was causing it to sense a "phantom violation." He replace the cord, reset the device, and all has been fine sinceSo Here's the problem Why didn't Interlock check out their device FIRST??? We have spent $needlessly and wasted many hours of our time for NO GOOD REASON My son is years old, and does not have this kind of money to throw aroundWe should receive an apology and a refund of the $and $reset fees The car didn't need a battery, but I imagine Interlock wouldn't be willing to pay this even if we asked them to, so I won't ask These devices are susceptible to technological problems just like any other hi-tech productWhile I found Interlock personnel to be very polite and willing to assist, they were also adamant that our car was the source of the problem and their device was working just fineMore times than not, that may be the case, but not this time In their last reply, Interlock stated they were shocked to learn my situation was not resolved believe me, the shock and cost has been all mine!
Regards,
*** ***

At this time [redacted], B is not compliant with his required monitoring and calibration for his court mandated IID By the state of Wisconsin.
class="MsoNormal" "MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; TEXT-AUTOSPACE: >Since the Revdex.com is not a governing agency or has any legal rights to this information we cannot go over the details with youThis information is protected under the Personal Data Privacy and Security Act of
If you would like information regarding this client you would have request a subpoena form the courts
Please let our client know that we would be more than willing to work out some sort of resolution so he can be successful with his interlock mandate
Best Regards,
Integrity Interlock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company representative dismissed me and my concern because I am the father of their client, [redacted], and they said since I am [redacted]'s dad, they are not obliged to deal with my concern or issue. It's true, my son is the driver, but I pay the bills . .. all of them. So if they want to ignore me, that's their call, but the issue I have doesn't just affect me . . it affects any driver who does business with this company. The company representative also said," well, the State of Wisconsin doesn't mandate that we must be available or have anyone on call to receive calls from customers after we close for the day, so we don't have to do that." I heard clearly in her reply, that if I don't like it, too bad!  If Integrity Interlock was a state agency, this would make sense, but they are a for profit commercial business licensed by the state, and they sell products that only they can service. The interlock device is a high tech product, and, as with any hi-tech device, the product can malfunction.  If and when this happens to someone driving their car after 5:00 pm CST, they have NO way to get help other than to have their car towed somewhere, and find some form of transportation. How would that work out for an elderly person driving in a rural area late on a cold winter night. Integrity's representative said, well most auto shops are closed at night anyway, so it's no different.  Seriously? If my car breaks down, I can call AAA or Emergency Roadside Service for help. If the interlock device stops working, AAA can't help me .  . . nobody can except Integrity Interlock, but they don't have anyone taking any calls after 5:00 pm. They have technicians that travel the state . . why can't they set-up a rotating schedule of techs to be "on call" for only "emergency" type situations.  The better question, is why doesn't the State mandate this?  The reason is obvious. Because Integrity's customers have OWIs on their driving record. Integrity doesn't offer the basic courtesy of taking after-hour calls because they can get away not doing it, and there are no consequences . . . the customers don't have any choice, right?  Integrity would be put out of business if they tried this approach with any other segment of customers. So, it's clearly a form of discrimination based on someone's driving record.  I can hear them laughing off this message as they did the first one, and I really don't expect anything will change. But, you asked if my complaint is resolved, and the answer is no, and this is my explanation. I could go on about a few other recent events with Integrity, but I'll stop here. Thank you!
Regards,
[redacted]

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