Integrity Investments

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Please understand that it is necessary for me, [redacted] , to aid my mother [redacted] in typing these messages on her behalf because she is elderly and legally blind Together we have had these issues, which began over the last year, it seems since the building changed ownership and management We also do not appreciate the responder of this email disclosure of our rent amount and insinuations that because we are in low income housing we are getting a deal We have never had any specific training on the thermostats As far as I am aware [redacted] has only been in our apartment one time to show me how to clean the sensors, but no direction as to the proper use of the device At that moment when [redacted] was here the heat was turned off therefore their comment that he stated that the apartment was "quite hot" except the heat was turned down to the lowest setting We would prefer to receive actual training, not hearsay from [redacted] or the individual responding to this email Regarding the door insulation kit, it consisted of a box, two cylinders that slide into material and then slid underneath the door The installation was done properly, but it would not stay put and instead continued to remove itself each time you opened or closed the door We even tried to cut the cylinders down to reduce it from popping, but that did not work either Perhaps a better kit that stayed put would be helpful in correcting this problem To my knowledge many of the AC units may be partially covered or taped up, but are still allowing cold air to enter the apartments per my discussions with other residents in the buildingOf which many are afraid to report these problems for fear of eviction We understand the tubs may have passed code in 1997, however they remain difficult to use for elderly residents My mother is unable to use the tub due to its height Recently we did five loads of laundry and the dryers still are not heating properly, for an average size load, causing excessive expenses on re-drying itemsPerhaps you need to look into cleaning out exhausts or determining if dryers need to be replaced In addition the biggest dryer used for larger loads is also not drying loads properly Other residents have also complained to me, but again afraid to come forward Good news is the snow removal has improved since writing this complaint, it is much appreciated Regarding the electric/utility bill, in December 2013, our bill, including the oxygen machine totaled $(a price we were able to afford in our budget) However [redacted] became ill and entered the hospital and then rehabilitation from Janthrough Marand therefore not residing in the apartment at that time In January, all heating dials were turned to the lowest setting, except in one bedroom with the door closed and towel underneath, and no oxygen machine was running and the bill totaled $(why so much higher?) To further test, once February came I turned off all the dials except the bedroom, and the bill totaled $So this data should prove that the oxygen machine is not the issue As far as housing is concerned, we did not receive a heat deduction from our rent, as the responder had specified We are working on obtaining heat assistance, but in the meantime would like help in determining where the excessive power is coming from, to allow us to afford our bill, maybe a bad appliance or other reason? We would appreciate better steps towards resolution of these issues, but appreciate you responding to our needs Regards, [redacted] & [redacted] [redacted]