Integrity Landscape Services

I had Integrity remove and replace old overgrown bushes by the house with smaller bushesThey arrived on time and did the work as quotedEverything was cleaned upThe office staff was very helpful, and always returned calls or emailsThe best compliment that I can give them - I plan to hire them to do some additional work on our yard!

I had some landscaping done through Integrity They came out and made some great suggestions with regards to changes/improvements Integrity was prompt and extremely professional in their dealings with me as well as their completion of the project The landscaping looks great!!

We recently hired Integrity Landscaping Services, LLC to complete a large project that included a new brick patio with adjacent retaining walls, fire pit, decorative free standing walls with lighting, and retaining walls The results are absolutely beautiful! It was a pleasure to work with Dave, Steve and crewWe greatly appreciated their creativity, dependability and professionalism We highly recommend this team if you are looking for the best!!

We hired Integrity to address a drainage issue in a small suburban lot which serves as the 'collector' for additional homes, so the amount of water coming into the yard across multiple concrete slabs is substantial In about hours, workers plus the owner re-sculpted the yard and added catch basins, drain pipe and a popup, then reseeded the yard This was 1/weeks ago Since then we've had major rainfalls and the solution is working better than I could have imagined As a bonus, within week we had a substantial lawn and after two weeks, it's almost fully regrownWe were very impressed with the work of Integrity and frankly, how much they cared about what is a pretty small project Very professional and competent Highly recommended

Integrity Landscape Services recently installed a new backyard patio and did some landscape work for us It was a pleasure to work with this company They were quick to respond to our questions, offer advice, and make adjustments to fit our needs while planning the project The work was completed in one day The on-site employees were polite, hard-working, and cleaned up the yard when finished

We would like to thank Integrity Landscaping Services, LLCfor their work in our backyard Our property has a lot of water coming from the homes behind us and to the north of us Integrity’s owner, David, and his staff worked with us to create a water drainage system that includes swales, catch basins, drain tiles, retaining wall, fence, patio, and new sod They provided two ways in which water can be routed around our house without having water run on the driveway or sidewalk Integrity Landscaping Services, LLCwas prompt and on time each day They cleaned up everything before they went home each night They were able to complete the project in the time frame quoted They also were able to adapt to changing plans as the project progressed We would like to thank David and his crew for their professionalism and expertise We really enjoy our new backyard!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please see attached response if this fails to adequately format. This letter is in response to Integrity’s July 26, 2016 response to my complaint. Mr. [redacted]’s response is riddled with inaccuracies, out of context statements and wholly untruthful assertions. From the onset, Mr. [redacted] refers to himself in the third person; it appears he did not write this response. PaymentIt is true the contract says on the front “Balance due upon completion of each section.” This statement is vague at best. “Due upon completion” does not provide any guidance as to when payment is required. Upon completion is not defined. A due date is not provided. Mr. [redacted] met in person with us for well over an hour and never once stated this is how he expects payment or does business. If Mr. [redacted] expected payment within five minutes of completing a section of work, his contract needed to explicitly state so. It is not typical of businesses to expect payment this way. Indeed, I have worked with many contractors and have never paid a contractor in this manner. Further, if the contract had stated payment due upon completion of each section within five minutes, I would never have agreed to waive my right to inspect Mr. [redacted]’s work prior to paying him in full. Mr. [redacted] demands the balance either prior to completion, when he says it is complete, whether it is or not and/or within five minutes of completion with no meaningful inspection of the work. Even with immediate inspection, Mr. [redacted] demands payment whether you have concerns or not. Payment is demanded on the spot with no opportunity to see concerns addressed prior to payment. The respondent states I “continually refused to make the promised payments without providing and [sic] reasoning behind her refusal.” Firstly, this characterization is an outright lie. To characterize my not writing a check prior to completion of a section or prior to me viewing the completed work or immediately on demand is not “refusal” to pay. It is not unreasonable to be allowed 24 to 48 hours after the work is completed to review it, ask for corrections and see those corrections made  prior to payment. In fact, it is not unreasonable for a contractor to wait 30 days to be paid after completion of a project. It is wholly unreasonable to demand payment and relentlessly harass the customer for payment five minutes after the work may or may not be done. Secondly, when I was unable to write a check prior to the work being done or when they demanded it at the end of the day, they were well aware of the fact that I was out of town for the day and they were well aware funds needed to be transferred to another account but due to traveling, I was unable to do so on demand. Integrity went so far as to ask me to write a check anyway on an account that did not have the funds available. That I did refuse to do. Thirdly, Integrity has no basis on which to continually accuse me of “refusing“ to pay for the services. I gave them checks on May 21 ($20,565.95) and June 2 ($4800), which they immediately cashed. Work did not start until June 13th . Once work started they were given checks June 16 ($8334.57), June 21 ($5425.00) and June 21 ($10,786.73). All checks were cashed immediately. Their last day of work was June 22nd , yet they were paid in full prior to the completion of the job. Finally, Mr. [redacted] actually overcharged me.  I would like this refunded with interest.  There are two overcharges.  First, my contracted price was $41,131.90 + $9600 = $50,731.90 - $825 (discount) = $49,906.90.  I paid Mr. [redacted] $49,912.25.  This is a $5.35 overcharge.  Second, on the original contract, it states under “Tree Removal and Landscape Renovation Around Pool”, the totalcharge is $14,990.  However, this was broken into taxable ($12,190) and tax exempt($2880).  That totals $15070 which Mr. [redacted] used in his calculation of the entire bill.  He overcharged me by $80 as he used those two separate charges whenhe calculated the bill rather than the total price he indicated was the total amount.He owes me a refund of $85.35 plus interest.  It appears his accounting practicesare suspect as well.Maintenance of Grass The respondent states, “she admitted to Mr. [redacted] that she forgot to water for at least a weeks [sic] time”. This statement is taken out of context and misleading. I was told NOT to water the grass until the entire project was completed by Mr. [redacted]. Mr. [redacted] commented that the grass was looking good and I stated, “yes, it is, which surprises me since [redacted] told me not to water it until the project was completed.” Mr. [redacted] replied it was looking good due to being in the shade. The grass that was seeded the first day Mr. [redacted]’s crew was here looks lush and green and has come in very nicely. This is the grass that the respondent says I “forgot” to water. The grass that was put in on the last day of work (the day after they had been paid in full and I had to call to see if they were going to finish my project since there was a lot of work remaining and they were not on site by 9:00 AM when they typically showed up at 7:30AM) is terrible. This is all the grass around the new patio, for which I specifically paid $200 (Patio Lawn Repair). Under the contract it says it will be covered with premium mulch material but this did not happen and the amount of seed put down is inadequate. What was scattered came up and is thriving. It has been watered twice a day since June 22nd . It is not dead. It is merely scant and thin. The respondent has no basis upon which to say I did not provide “diligent maintenance” unless he can demonstrate that he was here everyday to inspect my watering practices.  As far as I know, that did not happen.  The respondent’s statement is simply untrue, inaccurate and again, stated by the respondent with no basis in fact. Diligent lawn care for a $50,000 project is something I take very seriously. Polymeric Sand The respondent states, “Our office nor [sic] Mr. [redacted] has not received any in contact [sic] in any way regarding the customer’s concern about the polymeric sand. If we would have, we would have immediately addressed her concern.” Again, the respondent either was deliberately misled by Mr. [redacted] or unaware that Mr. [redacted] was asked on June 22nd , via email, approximately four hours after he left my property, how the rain at 5:30PM was going to affect the sand and what would be done about the damage. Mr. [redacted] explicitly told me three hours earlier that under no circumstances should the sand get wet and then it rained. He did not respond to my inquiry. A second email was sent to Mr. [redacted] on June 23rd , asking again about the damage the rain did to the polymeric sand. Again, Mr. [redacted] neglected the question and did not answer. On June 26th , my attorney sent Mr. [redacted] a third email, stating the question about the sand had been ignored from the previous email and reiterated that after rain, the patio is covered in sand. Again,Mr. [redacted] did not respond. On July 22nd , Mr [redacted] was sent a second email by my attorney and for the fourth time was told the sand was washing out and was soft in places. Again, Mr. [redacted] did not respond. Again, the respondent has lost all credibility. Warranties The respondent says, “guarantees/warranties are void if invoice is not paid when due or normal maintenance is not evident.” This contractual term does not exist in the contract I signed. Mr. [redacted] cannot make up contractual terms when it is convenient for him. Even so, what does that statement have to do with this complaint since the bill was paid in full prior to the completion of the job and progress payments were made on demand? Also what “evidence” is Mr. [redacted] providing to indicate “normal maintenance care” was not conducted? Unless Mr. [redacted] surveys me daily, he is unable to support his assertion that I have not been maintaining the grass. The respondent stated, “Also not guaranteed are our plants…” Mr. [redacted] specifically stated when we met with him on May 21st that the trees and any other nursery stock we purchased was guaranteed for two years. At this point we do not have any issues with the three tress that were planted by Mr. [redacted] but it is unethical to state the plants are guaranteed for two years and have an employee state they are not in a complaint to the Revdex.com. Contractual Breach Respondent states, “Although her complaint states, “Purchase Date” as 5/31/16, the signed agreement was actually executed on 5/21/16.” This is the only factual statement the respondent has made. Indeed, the face-to- face meeting at my house took place 5/21/16 at which time Mr. [redacted] was given a check for $20,565.95. It was a typographical error on my part and has no relevance to the issues at hand. Respondent states, “All contractual obligations were fulfilled and exceeded on 6/22/16 which was the last day of Ms. [redacted]’s landscaping project”. This statement is false. The entire east side of the pool was left undone yet it was specifically covered in the contract under the section, “Tree Removal and Landscape Renovation Around Pool”, where it says, “Deliver/Spread up to (26) yards to fill the area around the South and East sides of the pool deck to help taper with the adjacent lawn grade…Deliver/Spread up to (20) yards topsoil to the new lawn areas…Deliver/Spread premium seed and Ultra shade seed, starter fertilizer and cover with premium mulch material to the new lawn areas. Deliver/Install biodegradable erosion control to the majority of the newly grade lawn areas around the pool to help retain moisture for seed development to help reduce erosion.” This was not done on the east side of the pool. When Mr. [redacted] was told this, he denied it was in the contract. Respondent states, “Ms. [redacted] emailed our firm on 6/22/16 @6:13pm with two questions. Mr. [redacted] provide a detailed and thorough response to her questions which was emailed to Mr. [redacted] [sic] on 6/22/16 @ 9:35 pm”. This is correct. I emailed Mr. [redacted] on 6/22 and asked two questions: 1) about the damage from the rain on the polymeric sand and 2) about not fulfilling the contract for the east side of the pool. Mr. [redacted] did not respond to the issue of the polymeric sand and denied the east side of the pool was covered in the contract. (Please recall under the above section,“Polymeric Sand,” that the respondent denied I contacted them about my concerns with the sand, but admits here I emailed them with two questions.)Respondent states, “We have not received any communication, verbal or written, from Ms. [redacted] after Mr. [redacted] replied to her email on 6/22/16. Again, this is false. An email was sent to Mr. [redacted] on 6/23/16 disputing his claim that the east side of the pool was not part of the contract. I also asked about Mr. [redacted]’s failure to address the large gap between the retaining wall and the concrete pool deck, which again he denied he needed to address. Mr. [redacted] was again asked about the sand washout on the patio. Mr. [redacted] did not reply. He was contacted again by my attorney regarding a resolution on 6/26/16 and again Mr. [redacted] did not reply. We allowed one month for him to reply. When he ignored our contact for the second time Mr. [redacted] was contacted again on 7/22/16. We asked again for resolution by the end of that weekend. Mr. [redacted] did not reply. We have now been forced to take further action. Respondent states, “We are unfamiliar with any claim that the work was not completed.” Perhaps the respondent is unfamiliar with any claim, but Mr. [redacted] has been contacted about these concerns repeatedly (6/22, 6/23, 6/26, 7/22) and has chosen to ignore them. Respondent states, “We not only completed all work as outline [sic] within Mr. [sic] [redacted]’s signed agreement, we also included additional work at no additional charge to the customer as a courtesy”. This is another false statement. No additional work was provided outside the scope of the contract. Indeed, the contract was not fulfilled. Unresolved Issues The five issues that remain unresolved are as follows: 1) The polymeric sand continues to wash out and is soft in places. 2) The grass planted around the patio is substandard and is inadequate. 3) There is a large gap between the retaining wall and steps where it meets the concrete pool deck. 4) The east side of the pool was not completed as per the contract. 5) I want my refund of the overcharge of $85.35 plus interest.Finally, Mr. [redacted]’s business practices are unethical, unreasonable and outright bizarre. There is no other contractor that demands and indeed relentlessly harasses the customer for payments prior to the completion of the work and/or prior to meaningful inspection of the work and/or within five minutes of what he says is completion of the work. There is no other contractor that threatens, bullies and manipulates their customer into payment. Mr. [redacted]’s business practices in no way live up to the name he has chosen for his company, “Integrity.” He sorely lacks integrity. Mr. [redacted] has a history and reputation for bad business practices which I regret not researching more thoroughly before hiring him. He treats his customers quite poorly, bizarrely escalating a situation that didn’t need to be escalated, then exacerbates the situation further by not upholding the contract and not addressing the customer’s concerns and finally, by directly insulting the customer and outright lying about his actions. As you can see from his respondent’s statement, he continues to deny, lie, ignore the facts and has no interest in making his customer happy or satisfied. Mr. [redacted]’s arrogance, irrationality and inability to distinguish fact from fiction are likely to preclude any kind of satisfactory outcome.  He is unable to see his behavior as irrational and as such unless Mr. [redacted] intends to address thefive issues above, this conversation is over as I will be commencing litigation.
Regards,
[redacted]

The customer's allegation is wholly untrue.  This customer promised via a written agreement (see attached..."Balance due upon completion of each section.") to make progress payments, however when the progress payments were requested she continually refused to make the promised payments without...

providing and reasoning behind her refusal.  Our office nor Mr. [redacted] has not received any in contact in any way regarding this customer's concern about the polymeric sand.  If we would have, we would have immediately addressed her concern.  In regards to grass/grass seed: 1. It is very difficult to develop new grass in extreme heat and draught like conditions.  2. Although we reminded this customer many times to water, she admitted to Mr. [redacted] that she forgot to water for at least a weeks time.  In addition, she was provided with after care & water tips on 6/21/16 & 6/22/16 (see attached).  3. The customer was aware of and agreed to our policy of; "Seeding and sodding are totally dependent on prompt, diligent maintenance by the customer, weather and other variables.  Integrity, Landscape Services, LLC is not responsible for damage or erosion caused by rain, excessive water, weather and any other variables beyond our control."  "Guarantees/Warranties are void if invoice is not paid when due or normal maintenance care is not evident.  Also not guaranteed are our plants and products including, but not limited to soil, sod and seed affected by insects, rodents, mechanical damage, vandalism, chemicals, fire, neglect, natural disaster, excessive water, weather and any other variables beyond our control."  "We strive for optimum results when seeding or installing sod.  Seeding and sodding will be performed one time only as results are totally dependent on prompt, diligent maintenance by the customer, weather and other variables.  We are not responsible for damage or erosion caused by rain, excessive water, weather or any other variables beyond our control  Watering is the customer's responsibility."  These statements are found within the agreement signed by Ms. [redacted].   Although her complaint states "Purchase Date" as 5/31/16, the signed agreement was actually executed on 5/21/16.  All contractual obligations were fulfilled and exceeded on 6/22/16, which was the last day of Ms. [redacted]'s landscaping project.  Ms. [redacted] emailed our firm on 6/22/16 @ 6:13 pm with two questions.  Mr. [redacted] provided a detailed and thorough response to her questions which was emailed to Mr. [redacted] on 6/22/16 @ 9:35 pm.  We have not received any communication, verbal or written, from Ms. [redacted] after Mr. [redacted] replied to her email on 6/22/16.   We are unfamiliar with any claim that the work was not completed.  We not only completed all work as outline within Ms. [redacted]'s signed agreement, we also included additional work at no additional charge to the customer as a courtesy.  The information regarding additional work that was performed at no charge to the customer was detail in the email sent to Ms. [redacted] on 6/22/16 @ 9:35 pm.

We recently hired Integrity Landscape Services for a major landscaping redo. From start to finish, the project was completed in just a few weeks. The professionalism of the hardworking group, including both the office staff and the crew, was incredible and less than two months later our yard is blooming. We have received so many compliments on it all and we are enjoying spending time out there as the weather gets warm. It was well worth the investment and we plan to use them again in the future. We would highly recommend going with Integrity Landscape Services, LLC.

Very good experience. Had a hard time getting anyone to even come out and give me a quote for the work I wanted. Several companies all had excuses on why they couldn't come out for months to just give a quote. Integrity came out quickly and were even on time. Very fast workers. I had quite a bit of work done and they were able to do the job all within 1 day. My neighbors even commented on how they couldn't believe how fast they were working. My yard looks great and I am very happy with the results.

I had Integrity do three jobs at my home one was to fix another contractors mistake and the other two jobs were to fix the grade around the house and a drainage issue.
The job was to take 3 weeks to complete but when the first day of the job 17 workers arrived and completed the whole job in one day. I was very impressed with the company from the workers on the job the clean up after the job was done working with [redacted] was a great. The office staff was great to work with everyone at Integrity was so nice work with. I will recommend Integrity to anyone

Would highly recommend..

High quality design and work. Very efficient, on-time performance.

Integrity has provided us with a great product, great service, and creativity we were looking for when doing this fantastic project at our work place!

We recently hired Integrity Landscaping Services, LLC to complete a large project that included a new brick patio with adjacent retaining walls, fire pit, decorative free standing walls with lighting, and retaining walls. The results are absolutely beautiful! It was a pleasure to work with Dave, Steve and crew. We greatly appreciated their creativity, dependability and professionalism. We highly recommend this team if you are looking for the best!!

This was the third time we have used Integrity Landscape Services at our home, and we keep going back to them because they do great work, keep you informed throughout the process, and get the job done as promised and on time.

I was referred to Integrity by a co-worker and was very pleased. After a new driveway had been installed we needed new grading into the existing lawn and landscaping. Everyone, from the office staff to the workers, were extremely friendly, helpful and professional. They were most agreeable to come out prior to our job to remove bushes for the housepainters. I would definitely recommend them for any landscaping needs.

Integrity Landscape Services, LLC did a phenomenal job installing our home's patio, walkway, new plans and lawn! We could not be more happy with the job that was done and the professionalism of all the staff.
From the initial meeting through completion, everyone from the office staff, to the owner, to the on-site foreman, to any of the workers were more than friendly, happy to answer all our questions and worked extremely hard to make our dream yard a reality.
Our house was a new construction, so they were installing the yard's features from scratch. The builder left a number of items not completed satisfactoraly, but Integrity was able to fix all their problems quickly and, sympathetically, did not pass the extra costs on to us.
We wanted to make a handful of changes to our designs on the fly after we saw how things were looking. Everyone was more than happy to make those changes to ensure we were happy.
Cannot recommend Integrity Landscape Services, LLC enough! We love our new yard and patio! Thanks to everyone involved!!!

I had a great experience with Integrity Landscape Services. I'd recommend them to anyone. We had an initial consultation, I received the quote promptly. The sales person [redacted] came back to my house to review the quote and go over the work. The work was finished ahead of schedule and in ONE DAY! It was an immediate transformation. We had our window wells replaced, old bushes and berms removed, new trim installed, along with 33 plants installed. The workers were clean and professional.
Integrity is in their name, Integrity is what you get.

This is the second job we hired Integrity Landscaping to do, and they again completed the work in a professional, timely manner. Every exchange with each staff member from initial contact through billing was pleasant and friendly, and the work itself was completed quickly and beautifully. Because we have much work to be done and a tight budget, we are doing our yard in stages. We appreciate them working within our budget, and we will definitely hire Integrity to finish our project when we do finish up. I have already recommended them to others.