Initial Business Response / [redacted] (1000, 5, 2014/01/15) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: **@ [redacted] .com The merchant was charged a $monthly minimum that was not a part of his original agreementHowever, per Section 8.C of the merchant Terms and conditions (Fees and Other Services) states that IPS or Bank, at its discretion may amend the fees from time to time The merchant submitted a termination letter on 11/26/at which time the account was terminated The account was officially terminated days after termination letter was received per Sec 13.E (12/30/2013)This was done prior to any further billing i.e., December month end (We receive a cancellation letter and charge a termination fee immediately then close after month end billing is completeWe do this in accordance with the processing agreement.) The merchant is liable for November monthly fees per Section 13.E of the merchant terms and conditions The merchant was also charged a termination fee of $and non-return of equipment fee of $Both fees were rejected which automatically kicked off collection efforts and the merchant began to receive collection letters Now, after reviewing the account we discovered the termination fee was charged in errorWe have properly corrected the remedied the error, and apologize for the inconvenience this has causedThe equipment charge however, was properly assessed -though at the time it was rejected Equipment was not returned until 12/23/ In conclusion, the merchant neither owes us nor does IPS need to issue a refundThe merchant will also be removed from any further collection efforts Final Consumer Response / [redacted] (2000, 7, 2014/01/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) The only problem I have with their rebuttal is Integrity had taken out the money from my bank accountThe money was returned into the account by Integrity when this was brought to their attentionIt was at this time the account was closed to Integrity so that they would not be able to take money out of the account any further This case was closed at that time but still ended up in collectionsAlso the equipment was not returned to Integrity because I had to wait for several weeks and again call them to send out the return label It appears that the departments in Integrity does not what the other is doingI would hope this is posted on the Revdex.com website for others to learn from
Initial Business Response /* (1000, 5, 2014/01/15) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: **@[redacted].com
The merchant was charged a $25.00 monthly minimum that was not a part of his original agreement. However, per Section 8.C of the...
merchant Terms and conditions (Fees and Other Services) states that IPS or Bank, at its discretion may amend the fees from time to time.
The merchant submitted a termination letter on 11/26/2013 at which time the account was terminated.
The account was officially terminated 30 days after termination letter was received per Sec 13.E (12/30/2013). This was done prior to any further billing i.e., December month end.
(We receive a cancellation letter and charge a termination fee immediately then close after month end billing is complete. We do this in accordance with the processing agreement.)
The merchant is liable for November monthly fees per Section 13.E of the merchant terms and conditions.
The merchant was also charged a termination fee of $595.00 and non-return of equipment fee of $120.00. Both fees were rejected which automatically kicked off collection efforts and the merchant began to receive collection letters.
Now, after reviewing the account we discovered the termination fee was charged in error. We have properly corrected the remedied the error, and apologize for the inconvenience this has caused. The equipment charge however, was properly assessed -though at the time it was rejected.
Equipment was not returned until 12/23/2013.
In conclusion, the merchant neither owes us nor does IPS need to issue a refund. The merchant will also be removed from any further collection efforts.
Final Consumer Response /* (2000, 7, 2014/01/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The only problem I have with their rebuttal is Integrity had taken out the money from my bank account. The money was returned into the account by Integrity when this was brought to their attention. It was at this time the account was closed to Integrity so that they would not be able to take money out of the account any further.
This case was closed at that time but still ended up in collections. Also the equipment was not returned to Integrity because I had to wait for several weeks and again call them to send out the return label.
It appears that the departments in Integrity does not what the other is doing. I would hope this is posted on the Revdex.com website for others to learn from.
Initial Business Response / [redacted] (1000, 5, 2014/01/15) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: **@ [redacted] .com The merchant was charged a $monthly minimum that was not a part of his original agreementHowever, per Section 8.C of the merchant Terms and conditions (Fees and Other Services) states that IPS or Bank, at its discretion may amend the fees from time to time The merchant submitted a termination letter on 11/26/at which time the account was terminated The account was officially terminated days after termination letter was received per Sec 13.E (12/30/2013)This was done prior to any further billing i.e., December month end (We receive a cancellation letter and charge a termination fee immediately then close after month end billing is completeWe do this in accordance with the processing agreement.) The merchant is liable for November monthly fees per Section 13.E of the merchant terms and conditions The merchant was also charged a termination fee of $and non-return of equipment fee of $Both fees were rejected which automatically kicked off collection efforts and the merchant began to receive collection letters Now, after reviewing the account we discovered the termination fee was charged in errorWe have properly corrected the remedied the error, and apologize for the inconvenience this has causedThe equipment charge however, was properly assessed -though at the time it was rejected Equipment was not returned until 12/23/ In conclusion, the merchant neither owes us nor does IPS need to issue a refundThe merchant will also be removed from any further collection efforts Final Consumer Response / [redacted] (2000, 7, 2014/01/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) The only problem I have with their rebuttal is Integrity had taken out the money from my bank accountThe money was returned into the account by Integrity when this was brought to their attentionIt was at this time the account was closed to Integrity so that they would not be able to take money out of the account any further This case was closed at that time but still ended up in collectionsAlso the equipment was not returned to Integrity because I had to wait for several weeks and again call them to send out the return label It appears that the departments in Integrity does not what the other is doingI would hope this is posted on the Revdex.com website for others to learn from
Initial Business Response /* (1000, 5, 2014/01/15) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: **@[redacted].com
The merchant was charged a $25.00 monthly minimum that was not a part of his original agreement. However, per Section 8.C of the...
merchant Terms and conditions (Fees and Other Services) states that IPS or Bank, at its discretion may amend the fees from time to time.
The merchant submitted a termination letter on 11/26/2013 at which time the account was terminated.
The account was officially terminated 30 days after termination letter was received per Sec 13.E (12/30/2013). This was done prior to any further billing i.e., December month end.
(We receive a cancellation letter and charge a termination fee immediately then close after month end billing is complete. We do this in accordance with the processing agreement.)
The merchant is liable for November monthly fees per Section 13.E of the merchant terms and conditions.
The merchant was also charged a termination fee of $595.00 and non-return of equipment fee of $120.00. Both fees were rejected which automatically kicked off collection efforts and the merchant began to receive collection letters.
Now, after reviewing the account we discovered the termination fee was charged in error. We have properly corrected the remedied the error, and apologize for the inconvenience this has caused. The equipment charge however, was properly assessed -though at the time it was rejected.
Equipment was not returned until 12/23/2013.
In conclusion, the merchant neither owes us nor does IPS need to issue a refund. The merchant will also be removed from any further collection efforts.
Final Consumer Response /* (2000, 7, 2014/01/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The only problem I have with their rebuttal is Integrity had taken out the money from my bank account. The money was returned into the account by Integrity when this was brought to their attention. It was at this time the account was closed to Integrity so that they would not be able to take money out of the account any further.
This case was closed at that time but still ended up in collections. Also the equipment was not returned to Integrity because I had to wait for several weeks and again call them to send out the return label.
It appears that the departments in Integrity does not what the other is doing. I would hope this is posted on the Revdex.com website for others to learn from.