Integrity Protection Group

This company is fraudulent and bullies consumers into purchasing their productsWhen I called to cancel, I was verbally harassed and the customer service representative (***) raised his voice at me and told me, "I hope I get a promotion" after I asked to speak with his supervisorNever in my life has customer service been so poor, and based on complaints filed with the Revdex.com, their company is shoddy and offers poor services to scam people out of their moneyIf you happen to get a call from them, don't bother picking up the phone

On 3/20/Customer called in and spoke to Coverage Specialist who advised him to call Customer Service and provided the phone number in order to cancel the policy that was purchased February 20, At the time of the phone call Customer Service was already closedCustomer called back and spoke to another Coverage Specialist who advised him of the cancellation policy and to send in the first page of the policy with "cancel" written on it as well as an odometer reading for his vehicleCustomer stated he did not receive policy and Specialist told him that it shows his policy was deliveredCustomer asked if he could provide the mailing address for the cancel and he told the customer he did not have that information made available to him as that was a customer service issueSpecialist advised Customer to call customer service back and leave a message and that they would return his call in the order it was receivedOn 3/23/Customer Service Representative called Customer back and explained that the Post Office delivered his policy on 2/27/and offered to provide tracking, however it was overlooked as they continued the conversation in regards to cancelingCustomer stated either way he did not receive it and Customer Service stated that it is common for Customers to throw the policy out as it can appear as "junk" and offered to email him the policy in which he stated he did not want them to Customer asked if Customer Service could make an exception for the "day refund" policy since he was a few days past, due to them being closedCustomer Service Repadvised him that this was not possible and apologizedCustomer Service Rep explained the cancellation policy of sending in the letter of cancelation and provided our mailing addressCustomer said he would be mailing it inThe letter of cancellation was received 4/6/and a refund check was sent on 5/8/2015, check# in the amount of $which was a prorated amount based off of the amount of time he had the coverage or the mileage on the vehicle, which ever is greater as well as a $cancellation fee that goes directly to the Administrator of the policyAll of this information would have been available in regards to our cancellation policy and the policy itself immediately had he accepted the offer to have the policy emailed directly to himBelow is the tracking information for the mailing of the policy

Four days ago I was called by a representative of Integrity Protection Group who persuaded me to buy an extended warranty for my vehicle I was told that the warranty came with a day, 100% money back guarantee Today I called Integrity Protection Group to notify them that I was trading the car tomorrow for a new car and that I wanted to cancel the warranty I spoke with two different sales representatives both of whom questioned why I wanted to cancel The second representative called me a liar When I asked to speak to a supervisor I was put on hold I will call my credit card company and dispute the charge My recommendation is to avoid doing business with this company

The below information was retained via recorded calls:On February 26,a courtesy call was placed to customer to see if he would be interested in purchasing extended coverage for his vehicleThe customer was told that he could not call back because that department does not take calls, they can only be transferred callsAfter reviewing cost and coverage option the Customer decided to purchase coverageOn February 27, customer called our Customer Service line and spoke to the Receptionist regarding cancellation of his policy, Receptionist told him that once someone was available in the Customer Service department to help him with the process they would return his callOn 3/02/the Coverage Specialist called and could not leave a message as voicemail had not been set up on Customer's phoneminutes later customer called Customer Service back and spoke to Customer Service Representative who was willing to help with the process but Customer insisted on speaking to Coverage Specialist, at this time Coverage Specialist was on lunch and was told he would call him back as soon as possibleminutes later Customer called our Screening department and asked to be transferred to Sales but the Coverage Specialist was on the other line03/03/Customer called Screening department back and Screener advised him that he needed to call Customer Service to cancel policyminutes later Customer called Customer Service and spoke to Receptionist again who stated she would have a Customer Service Rep return his call when they were made available againhours later Customer Service tried calling back but no voicemail was set up to leave a message03/09/Customer called back to cancel but call was disconnected and no other calls were made on this day03/10/Customer Service called Customer back and call was disconnected againNo other calls were made or receivedOn 03/03/the down payment of $was credited back to Customer on credit card provided at the time of purchase and policy was cancelled with no other pending paymentsCustomer was fully refunded and policy was cancelledThank you,Integrity Protection Group, Customer Service

First and Foremost, We would like to apologize for the lack of customer service provided to our customer as our customers are very important to us The cancellation process is stated in your policy bookletCancellation of policy unfortunately is not able to be done over the phone as we need written consent in order to cancel any policy purchasedWe would like to inform you that the entire customer service department has since been terminated and we have a new customer service department as of June 2015.Again, we apologize for the unacceptable level of customer service you received and for any inconvenience this may have caused you.Thank you,Integrity Protection Group, Customer Service

On the date of purchase, Mr. ***, received an email of his policy, as well as a copy sent out to his address. The financial mangers always confirm the current address of their... clients before sending anything out to them. They are also very clear that it takes up to 2 weeks to receive their policy booklets in the mail. This procedure was no different for Mr. ***. They sent out his policy immediately after him purchasing his vehicle service plan. Mr. [redacted] waited 2 months to notify us that he never received his policy booklet. Our clients are eligible for a full reimbursement within the first 30 days. Mr. [redacted] cancelled after having his policy for 6 months. Therefore we issued Mr. [redacted] a prorated refund in the amount of $2,472.42. Attached is a copy of the reimbursement check that he did cash in.

On 5/29/Customer was given a courtesy call to see if she would be interested in getting her vehicle back under coverage for extended warrantyThe information provided below was retained via recorded call:
Customer agreed to speak with our SpecialistOnce customer
was transferred to our Coverage Specialist she began asking where we obtained her information in which representative stated she may have responded to an ad or mailing source that we sent outShe asked that we provide our website and our representative kindly did soShortly after the customer asked what the prices and coverage would beWhen representative tried to confirm the customer's information to see what she would qualify for in terms of cost and coverage she asked to be taken off the list and thought we were a scam because we wanted to verify that our information was correctThis information is needed to ensure that the customer would be getting the best possible rates and coverage that are available in her area and also to ensure that if she were to purchase the plan that the policy would be mailed to the correct mailing address.Once the customer stated she wanted to be removed from the list the representative kindly obliged and the call was mutually endedOn 6/11/2015, Customer service added the phone number originally called by our company to our "Do Not Call" list and "Blacklist" for a second time to ensure no more phone calls would be made to her from our companyPlease note that Integrity Protection Group is not a scam and we offer the extended coverage for vehicles that are recognized nationwide at any dealership or licensed repair facility of your choiceWe do sincerely apologize for any inconvenience or misunderstandings
Thank you,
Integrity Protection Group, Customer Service

January 22, 2014Revdex.comViewridge Ave #200San Diego, CA 92123-1688Attn: *** ***RE: ***,***2015-02-00:10:(GMT) *** From: Integrity Protection GroupDecember 26, 201, on a recorded call, *** *** was asked if
she would be interested in hearingabout vehicle service coverage for her vehicleShe stated she was and was transferred to supervisor todiscuss coverage available on her Kia Forte.At no time during this minute second call did *** *** tell the supervisor that she believedshe had coverageHoweverafter discussing the coverage, price, waiting period to file a claim and$deductible, the day review period and pro-rated refund if cancelled after daysMs.*** asked if she would be able to get her rear defrost fixed under this policyThe supervisorasked *** *** when she purchased her Kia, she stated in the winter of2010.The supervisor told her that she should still have existing coverage thru the manufacturer if she wantedto get that fixed (the rear defrost)He explained that she would have manufacturer's coverage to theanniversary of her vehicle purchase dateTo which she replied"And this is for years?" Thesupervisor told her yes and again went over review period*** ***, said, "For more years,okay, alright, alright, fine .*** *** said the phone number on file is her only number and did provide her email to add to thefileShe went to her car and gave exact vehicle mileageThe supervisor again verified contact andvehicle infom1ation, went over policy coverage, policy coverage tem1s, deductible, how to file a claimand the waiting period, the day fully refundable review period - after which the policy istransferrable or pro-rate refundable based on coverage that was; provided less any cancel fees that mightapplyHe asked that she keep up her scheduled maintenanceHe went over the purchase price to beprocessed today and asked if she authorized the one-time charge today, on the card she providedShestated she didHe processed the payment and gave *** *** the Transaction ID for the payment.He described what the policy booklet looks like when it arrivesHe gave her the phone number tocustomer service and asked if she had any questionsShe stated she did not.Page 2RE: *** *** ..***Per the call log (which registers all incoming & outgoing calls and length of calls by seconds) therewere calls associated with *** ***'s phone number:INBOUND LOG RESULTS: 31) December 09:29:pst the sales call that was transferred to the supervisor from the repthat contacted *** ***:2) January 16, :11:pst *** *** was on hold seconds, she did not leave a voicemail.3) January 16, :17:pst *** *** was on hold seconds, she did not leave a voicemail.Per United States postal tracking, *** ***'s policy was delivered January 03, 2015.The policy includes all policy tenns including cancellation, which is titled in bold: FCancellationProvisions*** *** was provided all infonnation to cancel her policy at any timeUponreaching the voicemaiL had she left a message, customer service would have been able to return thecalls and assist her.On receipt of this complaint in which the customer stated she wished to cancel, *** ***'s policywas cancelled and per the day fully refundable review period 100% of her purchase price is in theprocess of being issued and mailed to address she provided.Thank You*** *** *** ***
***

When calling Integrity to cancel my policy under the 30-day, 100% money back guarantee, I had the privilege of speaking with Eric, one of their customer service representativesHe was very nice and polite and made no attempt to pressure me into changing my mindAfter I explained to him what I wanted to do, he took care of the entire transaction in a very professional manner This was quite the opposite of the actions of other Integrity workers described in previous reviews and left me with a somewhat mixed viewpoint of IntegrityEven so, to Eric, I say "thank you" for the superb service you gave meI deeply appreciate it>

Hello, We have received a complaint from this customer for poor customer serviceCustomers' request was to talk to
someone at Integrity about the poor customer service she receivedWe have addressed the issue with the Rep that gave the consumer a hard time and we have tried to contact the customer via phone and email to apologize and to let her know that we have addressed the situationWe have yet to receive a call back or response by emailWe would like to apologize for her frustration and inconvenienceSent on: 1/19/10:26:AM
Sent by: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI did speak with a representative on 02/19/and was told that I would be receiving a refund check in the full amount of my original payment of $and that my contract had been cancelled. I asked the representative to send a copy of the cancelled contract and a copy of the refund check to my email account for my records. She told me that she would do so when we hung upI have not heard from or received anything from her or the company since. I do not have any of the emailed copies I requested, and I have NOT received the refund check that was supposedly mailed two weeks ago.
Thank you,
*** ***
Regards,
*** ***

All information was retained via recorded calls.After reviewing Customer's complaint, new Customer Service Representative listened to all recorded calls with this Customer. Customer was told the incorrect information. Upon review, management is taking the necessary steps to ensure that no...

more occurrences like this happen again. A call was place to Customer on 6/12/2015 at 10:50am, Customer Service Rep stated she was aware of the situation and is very sorry for the unsatisfactory service she received and the partial amount due for a full refund will be sent to her today. Confirmed payments made by the customer and partial refund that was received in April and confirmed the additional amount due. Both parties agreed on amount and the check will be mailed out today, 6/12/2015.Thank you,Integrity Protection Group, Customer Service

Integrity Protection Group now has a new number 1-800-259-6793 the old number is 1-800-301-1397
We brought a policy with them. When we went to claim on it they said we had cancelled it. As you can see it states if you want to cancel you must do so in writing. We have never sent anything in writing. We have had other extended warranty policies, never had a problem, this company is fraudulent and I will be reporting them to the various authorities. BUYER BEWARE. Only folks we could speak to were Steve and Kenny who were rude and lied. Sheila Blakeslee

This company is fraudulent and bullies consumers into purchasing their products. When I called to cancel, I was verbally harassed and the customer service representative ([redacted]) raised his voice at me and told me, "I hope I get a promotion" after I asked to speak with his supervisor. Never in my life has customer service been so poor, and based on complaints filed with the Revdex.com, their company is shoddy and offers poor services to scam people out of their money. If you happen to get a call from them, don't bother picking up the phone.

To whom it may concern,
id="docs-internal-guid-aecca85b-39a1-bda6-732a-90e18a91fb16">We have given Mr. [redacted] his refund. We do apologize for any inconvenience that may have been caused because of the incident. We have taken action to prevent other customers from the same inconvenience as Mr. [redacted] experienced. Our customer service representative was terminated due to their unprofessional practices in handling our valued customer. Once again our deepest apologies, and we appreciate you for notifying us of the behavior. We will take the necessary steps to make sure that this does not happen again.
Our deepest apologies,
   Integrity Protection Group

On 3/20/2015 Customer called in and spoke to Coverage Specialist who advised him to call Customer Service and provided the phone number in order to cancel the policy that was purchased February 20,...

2015. At the time of the phone call Customer Service was already closed. Customer called back and spoke to another Coverage Specialist who advised him of the cancellation policy and to send in the first page of the policy with "cancel" written on it as well as an odometer reading for his vehicle. Customer stated he did not receive policy and Specialist told him that it shows his policy was delivered. Customer asked if he could provide the mailing address for the cancel and he told the customer he did not have that information made available to him as that was a customer service issue. Specialist advised Customer to call customer service back and leave a message and that they would return his call in the order it was received.
On 3/23/2015 Customer Service Representative called Customer back and explained that  the Post Office delivered his policy on 2/27/2015 and offered to provide tracking, however it was overlooked as they continued the conversation in regards to canceling. Customer stated either way he did not receive it and Customer Service stated that it is common for Customers to throw the policy out as it can appear as "junk" and offered to email him the policy in which he stated he did not want them to.  Customer asked if Customer Service could make an exception for the "30 day refund" policy since he was a few days past, due to them being closed. Customer Service Rep. advised him that this was not possible and apologized. Customer Service Rep explained the cancellation policy of sending in the letter of cancelation and provided our mailing address. Customer said he would be mailing it in.
The letter of cancellation was received 4/6/2015 and a refund check was sent on 5/8/2015, check# 3704 in the amount of $23.44 which was a prorated amount based off of the amount of time he had the coverage or the mileage on the vehicle, which ever is greater as well as a $50 cancellation fee that goes directly to the Administrator of the policy.
All of this information would have been available in regards to our cancellation policy and the policy itself immediately had he accepted the offer to have the policy emailed directly to him.
Below is the tracking information for the mailing of the policy

On the date of purchase, Mr. [redacted], received an email of his policy, as well as a copy sent out to his address. The financial mangers always confirm the current address of their...

clients before sending anything out to them. They are also very clear that it takes up to 2 weeks to receive their policy booklets in the mail. This procedure was no different for Mr. [redacted]. They sent out his policy immediately after him purchasing his vehicle service plan. Mr. [redacted] waited 2 months to notify us that he never received his policy booklet. Our clients are eligible for a full reimbursement within the first 30 days. Mr. [redacted] cancelled after having his policy for 6 months. Therefore we issued Mr. [redacted] a prorated refund in the amount of $2,472.42. Attached is a copy of the reimbursement check that he did cash in.

First and Foremost, We would like to apologize for the lack of customer service provided to our customer as our customers are very important to us The cancellation process is stated in your policy booklet. Cancellation of policy unfortunately is not able to be done over the phone as we need written...

consent in order to cancel any policy purchased. We would like to inform you that the entire customer service department has since been terminated and we have a new customer service department as of June 2015.Again, we apologize for the unacceptable level of customer service you received and for any inconvenience this may have caused you.Thank you,Integrity Protection Group, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Four days ago I was called by a representative of Integrity Protection Group who persuaded me to buy an extended warranty for my 2013 vehicle. I was told that the warranty came with a 30 day, 100% money back guarantee. Today I called Integrity Protection Group to notify them that I was trading the car tomorrow for a new car and that I wanted to cancel the warranty. I spoke with two different sales representatives both of whom questioned why I wanted to cancel. The second representative called me a liar. When I asked to speak to a supervisor I was put on hold. I will call my credit card company and dispute the charge. My recommendation is to avoid doing business with this company.