Integrity Realty

Initial**usiness Response /* (1000, 6, 2015/10/02) */
Contact Name and Title: Colin [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
To Whom it Concerns:
I have received the complaint notice for Case #XXXXXXXX. As requested, I will provide my perspective for this...

situation/customer, followed by my concrete resolution plan.
My business relationship with the consumer (Ms. ** began when she called me to mow her lawn in early May. She did show me some volunteer trees that had been growing in her chain link fence and said she wanted them gone. I informed Ms.** that her next door neighbor had been my customer for several years and I had a clean up scheduled for that neighbor. I told her I would cut the trees out when I did the clean up and would not charge her since it was only a couple small trees in her fence. When I did the neighbor's clean up, I cut out what I could of the trees that had entangled her fence, but it appeared that they grew back as the season progressed. I agreed to mow for Ms.** and did my first mow on Tuesday 5-5-15. The next Wednesday (5-13-15) Ms.** called and told me she noticed I mowed her neighbor's yard, but not hers. I informed her I had thought this was a one time job, but would be happy to keep her on my weekly list. I mowed her yard the next day, 5-14-15. I kept her on a weekly mowing schedule, every Tuesday from 5-19-15 to 7-28-15. The only exception was 6-23-15 when she called me in the morning and asked me to skip her yard that week. Ms.** claims I charged her for dates she knows are incorrect but this is simply untrue. I mow her neighbor's lawn weekly and never missed one time. Why would I willingly mow the neighbor and skip Ms.**'s yard? That would only result in me missing out on money I could easily make since I was already there. She also claims that I never weed whacked her yard, but this is also false. I personally handled the trimming on her yard and make a point to trim ALL my yards because that is part of lawn mowing. As far as her daughter's interpretation of what I had asked, I believe this is a result of a breakdown in a chain of communication. I was stating that I didn't know off the top of my head what the balance due was, but I keep a detailed calendar notebook with my daily work schedule and could check on the exact amount. I did not feel the need to explain all of this to someone that wasn't the paying customer. After this conversation, I wrote up a complete list of dates mowed and cash payments made and left it for Ms.** after my last mowing. The next week Ms.** called me and informed me she was unhappy that I hadn't pulled the weeds growing in her patio cracks and fence. She claimed a neighbor kid did it instead and she was unhappy she had to pay him to do this when she expected me to. I explained to her that pulling weeds is not considered part of lawn mowing and is a separate job with a separate charge. She informed me that she was going to have the neighbor kid do the mowing and weeding for five dollars less than I was charging her. I told her I understood and agreed with her choice and asked about payment. Ms.** told me she would send me a check for the $240 she owed me that day. I never received payment and have tried countless time to reach her by phone, note, and knocking on her door when someone was clearly home. It is clear to me that Ms.** is simply trying to get out of paying a bill she owes by making up sudden complaints. She has had my number the entire time and never once called about weeding or ripping out trees from her fence until I submitted a bill. I would equate this to someone dining at a restaurant, enjoying a full meal, and upon receiving the bill, complaining that they never got free bread as an appetizer and thus demanding to only pay a third of the bill. Had Ms.** really wanted this done, she would have informed me at some point during the season. Her yard is scattered with garbage and weeks worth of dog droppings, and is clearly not being maintained as often I was doing it. I'm next door each week and have seen her yard become quite overgrown, which leads me to believe she simply doesn't want to pay for a reliable, weekly service. I would be more than happy and willing to provide a list of 50+ of my current and former customers that can verify my work ethic, reliability, friendliness, and quality.
Here are the dates I mowed for Ms.**:
May 5,14,19,26
June 2,9,16, 30
July 7,14,21, 28
Total of 12 times @ $30 each= $360
Payments:
May 14, $90
June 9, $30
Total of $120
Thank you for your time and for assisting in solving this matter.
Colin [redacted]
[redacted] Landscaping
XXX XXX XXXX
OFFER:
As far as resolution, Ms.** stated she was going to pay me in full until she came home and saw her gate open. She had asked us not to mow anymore so we had no reason to go through her gate. Even still, an open gate and perceived attitude does not excuse her from paying her bill in full for the services she benefited from. She comes up with $100 of the $240 she currently owes- I'm not sure how she justifies this number, but it is unacceptable. I expect the full $240 that she owes me from the work I did for her from 5-5-15 through 7-28-15. For your records, I have a lawyer that I use and plan to take Ms.** to small claims court for this matter unless she pays in full, promptly.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although there are so many things that I could dispute about Mr. [redacted]'s statement, I will leave my rebuttal and all my evidence for the courtroom. Mr. [redacted] has shown nothing but how unprofessional he is and what horrible things he will say about a former client if they don't like the service he provides. I'd like to thank the Revdex.com for your attempt and trying to resolve this matter.