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Integrity Roofing, Siding, Gutters, & Windows

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Integrity Roofing, Siding, Gutters, & Windows Reviews (8)

We have reviewed the concerns and sent a new install team out to address the customer's concerns This work has been completed/resolved for the customer We apologize for the delay.Thank you

We were made aware of some concerns after this install was completed and we have been active and diligent in working with the customer to resolve any issues as well as changes internally to improve processes moving forward, based on their feedback It is my understanding that we have window that may still be a problem and again have worked diligently to have that window replaced for them We have been trying to get in contact with the customer over the past week and 1/but have left voice mails and no return calls We did talk to Mr [redacted] and he insisted we talk with his wife so we have also been reaching out to her We do want to address and complete any remaining concerns and issues that we may not have been made aware ofSome of the statements in the complaint to the Revdex.com are unclear, untrue, or we weren't made aware of them internallyWe can tell that the customer is frustrated by her response Our intent would be to communicate with the customer and get a clear understanding of any remaining issues and resolve them as quickly as possible1.) we have addressed each and every issue they have called in withAnd it was stated they have had no resolve for years We document all interactions with our customers and can provide those details if needed (including date and time stamps) *Once we were made aware of any issues, we did put a plan together to resolve those issues and executed on that plan Once completed the customer stated everything looks 'beautiful' and how great the crew was and how they LOVE "our production manager"*The contract was submitted end of March and was started in June, not sure how the months overdue was calculated [redacted] unless it was mentioned and not noted there was nothing mentioned about the crew and the children running around we were unaware of this happening internally and certainly wouldn't promote children being on site [redacted] we also have no record of the house going months with a "cloth covering?" to keep out the elements or what that would be referring to.I would simply ask that we would be given an opportunity to address any concerns but again it isn't clear what problems exist specifically

We apologize for the delay Our crew foreman that installed this system originally is just returning to work after experiencing a broken foot We should have this addressed and corrected shortly to your satisfaction.Sincerely,Integrity

It is both ridiculous and insulting to suggest that we would intentionally charge a customer for work we did not perform. It would not have been possible for our crew member to have accidentally stepped through the existing decking and through the ceiling below, had the decking not been rotten
and needing replaced. We have always been extremely fair in both our pricing and our dealings with customer's and we wouldn't have it any other way. This roof was in dis-repair, required multiple new pieces of decking, and also had multiple layers of shingles on it (that we did not charge the customer for). We have multiple pictures of the project and I've attached some of them to this response, validating our work. That being said, and even though we are completely justified in charging the customer for the additional pieces of decking that we had to replace, I am crediting the account for the amount disputed ($192.00). This is being done in the hopes that the customer will be completely satisfied with the end result of this project performed on his behalf.Thank you,Integrity

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12490140, and find that this resolution is satisfactory to me
Regards,
*** ***

We have reviewed the concerns and sent a new install team out to address the customer's concerns.  This work has been completed/resolved for the customer.  We apologize for the delay.Thank you

We were made aware of some concerns after this install was completed and we have been active and diligent in working with the customer to resolve any issues as well as changes internally to improve processes moving forward, based on their feedback.  It is my understanding that we have 1...

window that may still be a problem and again have worked diligently to have that window replaced for them.  We have been trying to get in contact with the customer over the past week and 1/2 but have left voice mails and no return calls.  We did talk to Mr. [redacted] and he insisted we talk with his wife so we have also been reaching out to her.  We do want to address and complete any remaining concerns and issues that we may not have been made aware of. Some of the statements in the complaint to the Revdex.com are unclear, untrue, or we weren't made aware of them internally. We can tell that the customer is frustrated by her response.  Our intent would be to communicate with the customer and get a clear understanding of any remaining issues and resolve them as quickly as possible. 1.) we have addressed each and every issue they have called in with. And it was stated they have had no resolve for 2 years.  We document all interactions with our customers and can provide those details if needed (including date and time stamps)  *Once we were made aware of any issues, we did put a plan together to resolve those issues and executed on that plan.  Once completed the customer stated everything looks 'beautiful' and how great the crew was and how they LOVE "our production manager". *The contract was submitted end of March and was started in June, not sure how the 3 months overdue was calculated. * unless it was mentioned and not noted there was nothing mentioned about the crew and the children running around.  we were unaware of this happening internally and certainly wouldn't promote children being on site * we also have no record of the house going months with a "cloth covering?" to keep out the elements or what that would be referring to.I would simply ask that we would be given an opportunity to address any concerns but again it isn't clear what problems exist specifically

We apologize for the delay.  Our crew foreman that installed this system originally is just returning to work after experiencing a broken foot.  We should have this addressed and corrected shortly to your satisfaction.Sincerely,Integrity

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Address: 241 NW Commerce Ct, Lees Summit, Missouri, United States, 64086-5887

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