Integrity Roofing

I had my choice of several roofing companies. I chose Integrity Roofing and am very happy I did. Tyler was extremely knowledgeable and took the time to inspect our roof and explain in great detail what was needed to replace our roof. Tyler scheduled a date and time for his crew to replace our roof and insured that the crew showed up on time and prepared with the necessary material. Johnny then took the lead and lead his crew to replace our roof far exceeding the workmanship expected. I feel that The crew supervised by Tyler and Johnny went far and above to provide us with a roof that I feel will last us for many years. I could not be more happy with professionalism or skills displayed by this roofing company. I will not hesitate to recommend this company to others.

Good Afternoon [redacted] , In response to this customer's complaint, I would like to state the following: It is a fact that it has been two weeks since the check had cleared but the 2nd weekend was Labor Day Weekend which we do not perform or schedule any workWhen we did go out to meet with customer to receive payment, he started verbally abusing my employees and using foul language during our conversationAt this point it was very clear that the customer simply did not want to handle the situation with any kind of calm demeanor We left the property and told him that the Estimator who signed the contract with him would be in touch We informed him that if payment was not made, we wold place a Lien on his property He reluctantly gave us a check for $ 2,leaving a Balance of $ still outstanding The trash was left on the property as instructed by customer to eliminate the cost of a dumpsterHe said he would have debris placed in a dumpster provided by himself at his costWe informed the customer that we were able to come out Friday but he refused and said it had to be SaturdayUnfortunately that was not able to meet our scheduleWe expressed to him emphatically that we wold be more than happy to come out during the week to resolve this matter but again he refused In summation, we have performed all work as per Signed and Accepted ProposalWe are absolutely willing to resolve this matter at any day during the week of the customer's choosing Sincerely Susan N [redacted] (Project Coordinator)

06-26-2014Good Afternoon [redacted] ,In response to this customer’s repeated claims faulting Integrity Roofing Inc(I.D [redacted] ) for her leak issues, we informed [redacted] that our roof system is not the cause of her leakWe instructed her via several phone calls that her chimney needs to be repaired because that is where the water is infiltratingWe responded and dispatched a technician to her property each time she had called us about a leakAfter several trips we performed a “water test” and there were no leaks due to the roof systemIf [redacted] still wants us to come out to her property again, there will sure surely be a charge for this because it is too costly to constantly dispatch our technician for a problem that is not applicable to us.Mike was kind enough to give [redacted] his cell phone number so she could call him directly without going through the office, which is protocolAfter the above actions had taken place, [redacted] contacted Mike on his cell on a Sunday morning where she used the most foul language and gave him an earful because she thought we did not come out to her propertyThis is her rental property and her tenant did not communicate to her that we were in fact at the property.It is the hope of Integrity Roofing Incthat this matter will be handled in the most professional fashion with the Revdex.com as pertaining to our AccreditationWe have truly gone above and beyond for this customer and our Accreditation reflects our performance and as always our Customer Satisfaction is a big part of that.Please contact me should you need further information.SincerelyMike R***

Good Afternoon [redacted] , Per our phone conversation regarding this customer, I believe that at this point we should have a [redacted] Representative come out to the homeowner's property and perform an inspection of the newly installed Roof SystemHopefully we can end this and move on with an amicable outcome Sincerely Barbara R***