Integrity RV

Hello,as a response to complaint ld # ***(*** *** please find the following facts and explanations as to why Integrity R.V is not returning the $down payment on one:Travel Supreme Envoy Vin Number# ***Sold on 3-17-To,Mr*** *** o* *** ***
***,Larkspur, Co 80118.On 3-17-Mr.*** *** went into a legally binding contract with Integrity R.V.of Mesa Arizorta,topurchase above said vehicle for the price of $85,US Dollars.We took a down payment of$to hold the vehicle for him until4-1-Within the time of the down payment and the speculated pick up date of 4-1-certain items were requested of Mr***.We have a "we owe" list of things we were going to have done for him prior to pick up which is standard of all our customersWhich Included shipping chairs from previous customers at a cost of $300.00.(Which we were just going to omit but Mr*** Requested it.Also a cost of $to detail the coach which is also standard,as well as a PDI (pre delivery inspection) on all systems which is included but still billed to us at $per hour plus parts That being said we don't charge the new owners for a PDI or Detail or anything mentioned on the "WE OWE" slip unless discussed and agreed uponThe chairs were not part of thedeal Mr*** requested we ship the chairs from the previous ownersNo Problem we did that for himOur shipping cost was $300.00.The down payment takes the R.V.off the Market,we do not show it to anyone else nor do we advertise it on any of our advertising venuesIt was going to be off the market and not showed because of the down payment Mr*** had given usWe still paid interest on the unit for the speculated weeks at roughly 9.5% interest from our flooring company,as well began all the needed repairs and requests stated on the "we owe" listAs time got closer to the "pick up" date of 4-1-2015,Mr.*** called us and said there had been a delay on the closing of his property and asked for another week of extension to 4-8-or around that dateWe agreed to work with him and continued to not market or show his "New" R.Vto any other interested perspective buyers and the "we owe" list was completed and the R.Vwas detailed and ready for delivery to Mr***The coach had now been off the market for weeks with no other perspective buyers able to view the RV on line or on the Lot because of his down payment and the understanding that it was "SOLD" to him awaiting,awaiting the closure of property to purchase this R.Vand for him to come to our lot and take delivery.Mr*** Called Us and told us that he could not complete the sale and would not be coming in to complete the obligation he committed to when he signed our purchase order,we owe slip and the signed credit card deposit for $used to purchase this R.V.from usWe told him we could help him get financed and then when he sold his property he could pay off the R.V.loan and still be able to enjoy the new R.VHe didn't like that idea and that was the end of the dealHe called and wanted his down payment back and we eKplained to him our costs and expenses and that we were not going to return his down payment because of the above stated information.As to the reference Mr*** stated about our purchase order,it reads as follows;"If this transaction is to be a retail installment sale,this contract is not effective unless financing is obtoined on terms satisfactory to all parties."He is correct,if this was a retail instalment contract,which it is not.Mr.*** was going to bring us payment in a cashier's check,money order,or wire transfer from his bankWe did not have the opportunity to try to get him financed because he refused so this would have been considered a "Casl1" deal not a retail instalment deal.Because of the amount of time,(Three Weeks) of the coach being off the market,the interest paid,and not being able to market the RV from no fault of our own, and the special requests of the chairs to be ordered,we have to stand firm on Integrity R.VKeeping the $Down Payment which was made by Mr***.Respectfully,I hope you can understand our position.If we didn't take a down payment and would have just taken their word that they were going to come and pick it up we would have had nothing for our expenses and effortsAs well a deposit protects our customers from other customers coming in and offering us more money and a company taking that instead of holding true to an agreed upon date,price and time line.Please feel free to contact us if you have any more questions.Sincerely,*** ***

Hello,as a response to complaint ld # [redacted] please find the following facts and explanations as to why Integrity R.V is not returning the $1000.00 down payment on one:2006 Travel Supreme Envoy Vin Number# [redacted]Sold on 3-17-15 To,Mr. [redacted] o[redacted]...

[redacted],Larkspur, Co 80118.On 3-17-15 Mr.[redacted] went into a legally binding contract with Integrity R.V.of Mesa Arizorta,topurchase above said vehicle for the price of $85,000.00 US Dollars.We took a down payment of$1000.00 to hold the vehicle for him until4-1-2015. Within the time of the down payment and the speculated pick up date of 4-1-2015 certain items were requested of Mr. [redacted].We have a "we owe" list of things we were going to have done for him prior to pick up which is standard of all our customers. Which Included shipping chairs from previous customers at a cost of $300.00.(Which we were just going to omit but Mr. [redacted] Requested it.Also a cost of $489.00 to detail the coach which is also standard,as well as a PDI (pre delivery inspection) on all systems which is included but still billed to us at $65.00 per hour plus parts.  That being said we don't charge the new owners for a PDI or Detail or anything mentioned on the "WE OWE" slip unless discussed and agreed upon. The chairs were not part of thedeal Mr. [redacted] requested we ship the chairs from the previous owners. No Problem we did that for him. Our shipping cost was $300.00.The down payment takes the R.V.off the Market,we do not show it to anyone else nor do we advertise it on any of our advertising venues. It was going to be off the market and not showed because of the down payment Mr. [redacted] had given us. We still paid interest on the unit for the speculated 2 weeks at roughly 9.5% interest from our flooring company,as well began all the needed repairs and requests stated on the "we owe" list. As time got closer to the "pick up" date of 4-1-2015,Mr.[redacted] called us and said there had been a delay on the closing of his property and asked for another week of extension to 4-8-2015 or around that date. We agreed to work with him and continued to not market or show his "New" R.V. to any other interested perspective buyers and the "we owe" list was completed and the R.V. was detailed and ready for delivery to Mr. [redacted]. The coach had now been off the market for 3 weeks with no other perspective buyers able to view the RV on line or on the Lot because of his down payment and the understanding that it was "SOLD" to him awaiting,awaiting the closure of property to purchase this R.V. and for him to come to our lot and take delivery.Mr. [redacted] Called Us and told us that he could not complete the sale and would not be coming in to complete the obligation he committed to when he signed our purchase order,we owe slip and the signed credit card deposit for $1000.00 used to purchase this R.V.from us. We told him we could help him get financed and then when he sold his property he could pay off the R.V.loan and still be able to enjoy the new R.V. He didn't like that idea and that was the end of the deal. He called and wanted his down payment back and we eKplained to him our costs and expenses and that we were not going to return his down payment because of the above stated information.As to the reference Mr. [redacted] stated about our purchase order,it reads as follows;"If this transaction is to be a retail installment sale,this contract is not effective unless financing is obtoined on terms satisfactory to all parties."He is correct,if this was a retail instalment contract,which it is not.Mr.[redacted] was going to bring us payment in a cashier's check,money order,or wire transfer from his bank. We did not have the opportunity to try to get him financed because he refused so this would have been considered a "Casl1" deal not a retail instalment deal.Because of the amount of time,(Three Weeks) of the coach being off the market,the interest paid,and not being able to market the RV from no fault of our own, and the special requests of the chairs to be ordered,we have to stand firm on Integrity R.V. Keeping the $1000.00 Down Payment which was made by Mr. [redacted].Respectfully,I hope you can understand our position.If  we didn't take a down payment and would have just taken their word that they were going to come and pick it up we would have had nothing for our expenses and efforts. As well a deposit protects our customers from other customers coming in and offering us more money and a company taking that instead of holding true to an agreed upon date,price and time line.Please feel free to contact us if you have any more questions.Sincerely,[redacted]

Bought our dream diesel pusher in Dec 2014. Had problems the minute we drove it off the lot. Integrity RV paid for $2500 in repairs. We put in over $10,000 in fixes - some were critical. Their promise that the vehicle was inspected from top to bottom was not true. We bought this rv based on their promise that the vehicle was inspected and necessary repairs were made. Buyer Beware.

Review: On 3/17/2015 we sign a contract to buy an “RV from Integrity RV” and deposited $1000 dollar, on our credit card, with the stipulation that the rest would be paid at the closing of a piece of property that was scheduled to close on 4/08/2015. The property did not close so we could not close on the RV. We have asked for our $1000 back and was told NO. The final sentence in the contract reads, “If this transaction is to be a retail installment sale, this contract is not effective unless financing is obtain on terms satisfactory to all parties.” which obviously did not happen. Can you do any thing to help us? We are senior on SS and would like our money back. Thanks for your consideration.; We did not know how to send you a copy of the contract.Desired Settlement: Return of our money

Business

Response:

Hello,as a response to complaint ld # [redacted] please find the following facts and explanations as to why Integrity R.V is not returning the $1000.00 down payment on one:2006 Travel Supreme Envoy Vin Number# [redacted]Sold on 3-17-15 To,Mr. [redacted] o[redacted],Larkspur, Co 80118.On 3-17-15 Mr.[redacted] went into a legally binding contract with Integrity R.V.of Mesa Arizorta,topurchase above said vehicle for the price of $85,000.00 US Dollars.We took a down payment of$1000.00 to hold the vehicle for him until4-1-2015. Within the time of the down payment and the speculated pick up date of 4-1-2015 certain items were requested of Mr. [redacted].We have a "we owe" list of things we were going to have done for him prior to pick up which is standard of all our customers. Which Included shipping chairs from previous customers at a cost of $300.00.(Which we were just going to omit but Mr. [redacted] Requested it.Also a cost of $489.00 to detail the coach which is also standard,as well as a PDI (pre delivery inspection) on all systems which is included but still billed to us at $65.00 per hour plus parts. That being said we don't charge the new owners for a PDI or Detail or anything mentioned on the "WE OWE" slip unless discussed and agreed upon. The chairs were not part of thedeal Mr. [redacted] requested we ship the chairs from the previous owners. No Problem we did that for him. Our shipping cost was $300.00.The down payment takes the R.V.off the Market,we do not show it to anyone else nor do we advertise it on any of our advertising venues. It was going to be off the market and not showed because of the down payment Mr. [redacted] had given us. We still paid interest on the unit for the speculated 2 weeks at roughly 9.5% interest from our flooring company,as well began all the needed repairs and requests stated on the "we owe" list. As time got closer to the "pick up" date of 4-1-2015,Mr.[redacted] called us and said there had been a delay on the closing of his property and asked for another week of extension to 4-8-2015 or around that date. We agreed to work with him and continued to not market or show his "New" R.V. to any other interested perspective buyers and the "we owe" list was completed and the R.V. was detailed and ready for delivery to Mr. [redacted]. The coach had now been off the market for 3 weeks with no other perspective buyers able to view the RV on line or on the Lot because of his down payment and the understanding that it was "SOLD" to him awaiting,awaiting the closure of property to purchase this R.V. and for him to come to our lot and take delivery.Mr. [redacted] Called Us and told us that he could not complete the sale and would not be coming in to complete the obligation he committed to when he signed our purchase order,we owe slip and the signed credit card deposit for $1000.00 used to purchase this R.V.from us. We told him we could help him get financed and then when he sold his property he could pay off the R.V.loan and still be able to enjoy the new R.V. He didn't like that idea and that was the end of the deal. He called and wanted his down payment back and we eKplained to him our costs and expenses and that we were not going to return his down payment because of the above stated information.As to the reference Mr. [redacted] stated about our purchase order,it reads as follows;"If this transaction is to be a retail installment sale,this contract is not effective unless financing is obtoined on terms satisfactory to all parties."He is correct,if this was a retail instalment contract,which it is not.Mr.[redacted] was going to bring us payment in a cashier's check,money order,or wire transfer from his bank. We did not have the opportunity to try to get him financed because he refused so this would have been considered a "Casl1" deal not a retail instalment deal.Because of the amount of time,(Three Weeks) of the coach being off the market,the interest paid,and not being able to market the RV from no fault of our own, and the special requests of the chairs to be ordered,we have to stand firm on Integrity R.V. Keeping the $1000.00 Down Payment which was made by Mr. [redacted].Respectfully,I hope you can understand our position.If we didn't take a down payment and would have just taken their word that they were going to come and pick it up we would have had nothing for our expenses and efforts. As well a deposit protects our customers from other customers coming in and offering us more money and a company taking that instead of holding true to an agreed upon date,price and time line.Please feel free to contact us if you have any more questions.Sincerely,[redacted]