MS***, Thank you for your patienceI will research the information you provided in your email and provide the requested information to you as quickly as possible*** ***
To *** ***, We apologize for not responding to your email in a timely manorWe will issue your refund for $Friday 3/18/and mail it your business addressWe can only respond to your statement that we are a scam with our apology for the delay in your order being deliveredAs we
process a large volume of orders we sometimes make a mistakeWe understand your concern and assure you that we will issue your refund as requested and will research the exact reason your order was not processed in a timely manorThank you for your time and we again apologize for our mistake on your orderSincerely, *** ***ASF
Mr. [redacted], I would like to apologize on behalf of our staff for the inappropriate call made you on or about Feb. 25th. It is not practiced or tolerated that misinformation be used when contacted any school or person on behalf of our company. I have personally spoken to the manager of the employee...
you have noted and together that manager and myself have taken disciplinary action in accordance with our company policy on this situation. We will immediately remove your information and that of your school from our contact list as you have requested. I again apologize that this ever happened and assure you that I will personally be speaking to our staff. Sincerely, [redacted] President ASF
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
If we do not receive a refund in a timely manner as promised, I will be filing another complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The business name located on the invoice I received is "All School Fundraising" out of San Antonio Texas. The invoice number is [redacted]. This involved both our Autobody Shop business and Hair Salon. We were charged $382.98. Also involved in this complaint is Gilliland's Market, owner, [redacted], and [redacted] Insurance Angecy. I am not certain how much money they are out due to this transaction but I have urged them to file individual complaints as well.Thank you,
[redacted]
Dear [redacted] I would like to thank you for the opportunity to reply to your complaint and supply you with the supporting information to clarify this misunderstanding. I would like to address each of the 5 points you have stated in your letter so that we make sure ASF has answered you completely....
1. I have attached a e-signed confirmation agreement with [redacted], Choir Dept. Please note that the last time we worked with a school in your district was the early fall semester of 2014 and the items were delivered in Feb. 2015. Since this time we have not contacted any businesses in your area. 2. If a member of your team could make available date & times that calls were made to ASF I will research the call information to find out how/what happened when your associate called our office. If the call(s) attempt was after Nov 18, 1015 we had a new phone system installed that has created an abundance of phone drops, disconnects and phone line failures that we have worked to resolve over the past month. We apologize if this has created any ill will between us as we strive to work with all our customers to answer any questions and resolve any concerns. 3. Our company does not use the word "District" to describe any school, organization, team or community that we have ever worked with in the past or present. Our agreements are with specific organizations within a school and we always refer to a school specifically by name. As we do not have district agreements and are not associated with all the schools within any district that is not a word we use either in our customer conversations or within our office communications. I would appreciate the opportunity to speak directly with whomever is stating that we used the word "District Fundraiser" or "Distributed to all the families in the District." I am aware of other companies that work similarly to ASF in concept but use the word district and offer different distribution but we do not practice this concept. 4. We agree that we did collect money for product, designed the product, produced the product and shipped the product as provided by a delivery signature. 5. We provided product to the Choir dept and did not solicit, describe, state or infer in any way that the District was involved or that the product would be distributed to all families in the District. We appreciate your time in reviewing our response and hope that the information we provided answers your concerns about ASF and all 5 of your points in the initial complaint. We look forward to continuing to work with you and your office in every way possible. Sincerely, [redacted]ASF
Mr. [redacted],We certainly apologize for the issues you have experienced with our office and with the distribution of your products within the school. If you would please reply to this email with the name(s) of the business(s) and/or the invoice number(s) involved in your order we can research your...
order and supply you with exact information relating to your refund request. We will process your request and reply through the Revdex.com complaint response system within 48 hours once we receive your emailed information. We appreciate your time in allowing our office to resolve this problem as quickly as possible. [redacted]
MS***, Thank you for your patienceI will research the information you provided in your email and provide the requested information to you as quickly as possible*** ***
To *** ***, We apologize for not responding to your email in a timely manorWe will issue your refund for $Friday 3/18/and mail it your business addressWe can only respond to your statement that we are a scam with our apology for the delay in your order being deliveredAs we
process a large volume of orders we sometimes make a mistakeWe understand your concern and assure you that we will issue your refund as requested and will research the exact reason your order was not processed in a timely manorThank you for your time and we again apologize for our mistake on your orderSincerely, *** ***ASF
Mr. [redacted], I would like to apologize on behalf of our staff for the inappropriate call made you on or about Feb. 25th. It is not practiced or tolerated that misinformation be used when contacted any school or person on behalf of our company. I have personally spoken to the manager of the employee...
you have noted and together that manager and myself have taken disciplinary action in accordance with our company policy on this situation. We will immediately remove your information and that of your school from our contact list as you have requested. I again apologize that this ever happened and assure you that I will personally be speaking to our staff. Sincerely, [redacted] President ASF
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
If we do not receive a refund in a timely manner as promised, I will be filing another complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The business name located on the invoice I received is "All School Fundraising" out of San Antonio Texas. The invoice number is [redacted]. This involved both our Autobody Shop business and Hair Salon. We were charged $382.98. Also involved in this complaint is Gilliland's Market, owner, [redacted], and [redacted] Insurance Angecy. I am not certain how much money they are out due to this transaction but I have urged them to file individual complaints as well.Thank you,
[redacted]
Dear [redacted] I would like to thank you for the opportunity to reply to your complaint and supply you with the supporting information to clarify this misunderstanding. I would like to address each of the 5 points you have stated in your letter so that we make sure ASF has answered you completely....
1. I have attached a e-signed confirmation agreement with [redacted], Choir Dept. Please note that the last time we worked with a school in your district was the early fall semester of 2014 and the items were delivered in Feb. 2015. Since this time we have not contacted any businesses in your area. 2. If a member of your team could make available date & times that calls were made to ASF I will research the call information to find out how/what happened when your associate called our office. If the call(s) attempt was after Nov 18, 1015 we had a new phone system installed that has created an abundance of phone drops, disconnects and phone line failures that we have worked to resolve over the past month. We apologize if this has created any ill will between us as we strive to work with all our customers to answer any questions and resolve any concerns. 3. Our company does not use the word "District" to describe any school, organization, team or community that we have ever worked with in the past or present. Our agreements are with specific organizations within a school and we always refer to a school specifically by name. As we do not have district agreements and are not associated with all the schools within any district that is not a word we use either in our customer conversations or within our office communications. I would appreciate the opportunity to speak directly with whomever is stating that we used the word "District Fundraiser" or "Distributed to all the families in the District." I am aware of other companies that work similarly to ASF in concept but use the word district and offer different distribution but we do not practice this concept. 4. We agree that we did collect money for product, designed the product, produced the product and shipped the product as provided by a delivery signature. 5. We provided product to the Choir dept and did not solicit, describe, state or infer in any way that the District was involved or that the product would be distributed to all families in the District. We appreciate your time in reviewing our response and hope that the information we provided answers your concerns about ASF and all 5 of your points in the initial complaint. We look forward to continuing to work with you and your office in every way possible. Sincerely, [redacted]ASF
Mr. [redacted],We certainly apologize for the issues you have experienced with our office and with the distribution of your products within the school. If you would please reply to this email with the name(s) of the business(s) and/or the invoice number(s) involved in your order we can research your...
order and supply you with exact information relating to your refund request. We will process your request and reply through the Revdex.com complaint response system within 48 hours once we receive your emailed information. We appreciate your time in allowing our office to resolve this problem as quickly as possible. [redacted]