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Integrity Water and Sewer, LLC

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Reviews Integrity Water and Sewer, LLC

Integrity Water and Sewer, LLC Reviews (4)

I appreciate the opportunity to respond to the complaint made against Integrity Water and SewerThe customer came to our company on a fixed incomeThey pleaded with my [redacted] my husband to give them the best deal possible and he did just that [redacted] replaced their entire water line for half of the cost of the other bids they received in order to help them outOur belief is that if we can afford to help families and the elderly while still making a small profit we will always do the jobOur aim is to help people not over inflate our prices to make huge profits.While [redacted] was working on the yard he knocked the sewer line and immediately repaired it, while the husband of the customer was standing there watchingThe customers husband knew the sewer was repaired and said he was fine with the patch that [redacted] placed on the sewerThe closer [redacted] got to the house the sprinkler lines were everywhere and one was damaged while digging [redacted] immediately ran to the hardware store and replaced the line that was brokenThree days later we received a call from the customer saying her sprinkler was not working in one area [redacted] immediately let them know that our daughter was graduating from high school that next day we had her party planned for the weekend and were going on vacation shortly after and would get to it as soon as he could at latest by Wednesday [redacted] resolved the problem the next week and the customer was still not satisfied she than asked that he sign the invoice and became irate [redacted] is a very patient man and went over to the house that next week and signed the document Than the customer preceded to go onto our facebook page and write a long letter about how miserable we made her lifeThe damage was to a small section of the sprinkler line her water line and sewer were fixed and running appropriately.Thank you,Michelle ArguelloOwner, Integrity Water and Sewer

Complaint: [redacted] I am rejecting this response because: We did not beg [redacted] to do the work He was recommended by [redacted] County Water Department He never gave us a discount on the price He put a patch on the sewer line that he broke and as of this time I have not called a company to come out and put a scope down the line to check it out When [redacted] finally came out to sign off on the warranty, I was told stores in less than hours First excuse was: [redacted] was on vacation (not true because he was telling us earlier when he was doing our water line that he was so backed up in work that he didn't have time for anything)Second excuse: [redacted] had to take his boy to the hospital because he broke his leg Third excuse: Graduation of their daughter When the work was done I asked for a receipt and all he gave me was a quote After complaining he finally signed off (using the quote as my receipt) I don't like to be lied to or about and this is what this company has done Sincerely, [redacted]

I appreciate the opportunity to respond to the complaint made against Integrity Water and Sewer. The customer came to our company on a fixed income. They pleaded with my [redacted] my husband to give them the best deal possible and he did just that. [redacted] replaced their entire water line...

for half of the cost of the other bids they received in order to help them out. Our belief is that if we can afford to help families and the elderly while still making a small profit we will always do the job. Our aim is to help people not over inflate our prices to make huge profits.While [redacted] was working on the yard he knocked the sewer line and immediately repaired it, while the husband of the customer was standing there watching. The customers husband knew the sewer was repaired and said he was fine with the patch that [redacted] placed on the sewer. The closer [redacted] got to the house the sprinkler lines were everywhere and one was damaged while digging. [redacted] immediately ran to the hardware store and replaced the line that was broken. Three days later we received a call from the customer saying her sprinkler was not working in one area. [redacted] immediately let them know that our daughter was graduating from high school that next day we had her party planned for the weekend and were going on vacation shortly after and would get to it as soon as he could at latest by Wednesday. [redacted] resolved the problem the next week and the customer was still not satisfied she than asked that he sign the invoice and became irate. [redacted] is a  very patient man and went over to the house that next week and signed the document.   Than the customer preceded to go onto our facebook page and write a long letter about how miserable we made her life. The damage was to a small section of the sprinkler line her water line and sewer were fixed and running appropriately.Thank you,Michelle ArguelloOwner, Integrity Water and Sewer

Complaint: [redacted]
I am rejecting this response because: We did not beg [redacted] to do the work.  He was recommended by [redacted] County Water Department.  He never gave us a discount on the price.  He put a patch on the sewer line that he broke and as of this time I have not called a company to come out and put a scope down the line to check it out.  When [redacted] finally came out to sign off on the warranty, I was told 3 stores in less than 3 hours.  First excuse was: [redacted] was on vacation (not true because he was telling us earlier when he was doing our water line that he was so backed up in work that he didn't have time for anything). Second  excuse:  [redacted] had to take his boy to the hospital because he broke his leg.  Third excuse: Graduation of their daughter.  When the work was done I asked for a receipt and all he gave me was a quote.  After complaining he finally signed off (using the quote as my receipt)  I don't like to be lied to or about and this is what this company has done.
Sincerely,
[redacted]

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Address: 10886 Melody Dr, Northglenn, Colorado, United States, 80234-3930

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