Inteli-Care, LLC Reviews (1)
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Inteli-Care, LLC Rating
Address: 2116 Vista Oeste NW Ste 102, Albuquerque, New Mexico, United States, 87120-4340
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07/10/Revdex.com Corporate Office To: Whom may it concern: Re: *** Customer came in with complaint about vehicle overheating and leaking coolantTo diagnose the issue we did radiator pressure test initially with correct pressure applied to the radiatorNo visual Leaks were foundIt was also
verified with other techNo Visual Leaks were found at that timeCustomer returned after days with approximately an additional miles on the vehicle since the original visit with the same complaint, This time we did another radiator pressure test (at no additional cost, since it was the second visit with the same complaint) and noticed the water pump and radiator leak, We recommended the two items to be replaced along with the thermostatNoticing that the customer was not happy with the service, the customer was offered a refund of the $for the initial radiator pressure testCustomer originally agreed to it and then declined the refund along with the additional 25% discount for any additional repairsWe can only offer refund on diagnostic charge for the radiator pressure test because there were NO REPAIRS MADE BY USThe customer was charged for diagnostics on the initial visit and we offer a refund on the second visit along with an additional 25% off on any additional repairs doneCustomer declined the refund and stated that we should repair it for free due to warrantyRadiator pressure test is a Diagnosis tool used to trouble shoot an issue, not a repair, and does not qualify for warranty claim, Therefore, our offer remains same, we cannot offer any other resolution or accommodation. *** ***,ManagerKwik Kar *** * *** ** *** *** ** ***