In response to claim [redacted] this unit was received in InteliSol 11/29/for the display errorTechnician initially determined to be the LCD fail and ordered new LCD assembly for the fix this unitThis unit was repaired with replacing LCD assembly the product through Samsung on 11/30/The replaced LCD assembly comes from the [redacted] Parts Center as genuine [redacted] service part On behalf of Intelisol, I would sincerely like to apologize for the inconvenience and I will do everything possible to try to expedite the complaint of the unit for the customer I have also taken steps and implemented new procedures to prevent these issues from happening in the future as well
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted]
Revdex.com BUSINESS REPLY FORM [redacted] *** [redacted] Please respond within days so we can close our file on this matter quicklyFailure to respond in a timely manner will result in a "No Response" being noted on your business report You may use this form or write/type your position on a separate sheet of paperIndicate any action(s) you have taken to resolve this complaintIf you believe this complaint is without merit, please explain whyReturn the form or response along with any additional documentation you wish to submit to the Revdex.com that will help us understand your position Has the consumer previously contacted you or someone in your business about the enclosed complaint? The Intelisol Customer Service email was checked by our Customer Service Team on Monday, July 25, As we were preparing to respond to the customer’s email, we received the complaint from the BBC InteliSol work hours are Monday-Friday, 8:00am-5:00pm(Central Time) InteliSol was not given the opportunity to respond to the complaint, before the complaint was reported to the BBCAfter reviewing the complaint, indicate its current status in your response: _____ We have settled the complaint to the consumer's satisfaction _____ We intend to settle the complaint (state date) X We feel this complaint is unjustified _____ None of the above fits this situation You may attach your response or use the space below(Please Write In Print): InteliSol has implemented a day limited warranty program for all repaired products Intelisol will cover the cost of the replacement parts, and the cost of labor If there is a parts fail, there is workmanship error, and/or parts issue within the day warranty period Unfortunately, the repairs on this customer’s product are over the days The DC jack and Battery was replaced on 8/15/Warranty: Customers will have a day limited warranty from the date of shipment of serviced product for only parts replaced and laborAny parts unrelated to the original issue or repair will not have any warranty thus rendering customers responsible for the cost of those parts does the customer want to proceed with those parts replacement or repairs InteliSol will contact the customer to explain the expired day limited warranty [redacted] Attached customer approved e-mail [redacted] Tell us why here
In response to claim [redacted] this unit was received in InteliSol 11/29/for the display errorTechnician initially determined to be the LCD fail and ordered new LCD assembly for the fix this unitThis unit was repaired with replacing LCD assembly the product through Samsung on 11/30/The replaced LCD assembly comes from the [redacted] Parts Center as genuine [redacted] service part On behalf of Intelisol, I would sincerely like to apologize for the inconvenience and I will do everything possible to try to expedite the complaint of the unit for the customer I have also taken steps and implemented new procedures to prevent these issues from happening in the future as well
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted]
Revdex.com BUSINESS REPLY FORM [redacted] *** [redacted] Please respond within days so we can close our file on this matter quicklyFailure to respond in a timely manner will result in a "No Response" being noted on your business report You may use this form or write/type your position on a separate sheet of paperIndicate any action(s) you have taken to resolve this complaintIf you believe this complaint is without merit, please explain whyReturn the form or response along with any additional documentation you wish to submit to the Revdex.com that will help us understand your position Has the consumer previously contacted you or someone in your business about the enclosed complaint? The Intelisol Customer Service email was checked by our Customer Service Team on Monday, July 25, As we were preparing to respond to the customer’s email, we received the complaint from the BBC InteliSol work hours are Monday-Friday, 8:00am-5:00pm(Central Time) InteliSol was not given the opportunity to respond to the complaint, before the complaint was reported to the BBCAfter reviewing the complaint, indicate its current status in your response: _____ We have settled the complaint to the consumer's satisfaction _____ We intend to settle the complaint (state date) X We feel this complaint is unjustified _____ None of the above fits this situation You may attach your response or use the space below(Please Write In Print): InteliSol has implemented a day limited warranty program for all repaired products Intelisol will cover the cost of the replacement parts, and the cost of labor If there is a parts fail, there is workmanship error, and/or parts issue within the day warranty period Unfortunately, the repairs on this customer’s product are over the days The DC jack and Battery was replaced on 8/15/Warranty: Customers will have a day limited warranty from the date of shipment of serviced product for only parts replaced and laborAny parts unrelated to the original issue or repair will not have any warranty thus rendering customers responsible for the cost of those parts does the customer want to proceed with those parts replacement or repairs InteliSol will contact the customer to explain the expired day limited warranty [redacted] Attached customer approved e-mail [redacted] Tell us why here