Intelius.com

Having problem of not receiving info age and address. only *** for numbers. got it fixed. The next day program went off and I couldn't sign back in. Their phone # directs you to a cancel membership.. Have yet to talk with a live person!

Intelius’s policy is to use all applicable means to deliver the information service to our customers The information we provide is gathered from selected public records and other sources Local, state, and federal agencies make updates to public records The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.We want Ms [redacted] to be fully satisfied with her purchase from Intelius Since she was not completely satisfied with the People Search Report, we have processed a refund totaling $to her account on 5/3/ This refund ($& $1.98) will appear on her statement in one of the next two billing cycles depending on the closing Again, all charges on the account have been refunded.We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Ms [redacted] , the link in your complaint is not a live or active link in the sense that it is something that can be immediately removed or manipulatedNor is it hosted or reside on the Intelius website or its serviceIt is content that Google has cachedCached links and pages are literally a snapshot of each page and the corresponding url that Google examines and caches (stores) as a bawithin its search resultsThese stored pages exist only in Google’s search results Every days Google re-indexes it’s search results, which means that a Googlebot will crawl the web and add or update new links and pages in its search resultsFor more information on how Google operates its cached pages, please see http://www.googleguide.com/cached_pages.html Intelius (nor anyone else, including Intelius’ partners) can not remove stored (cached) pages on GoogleThe only way we can remove the link is to make a request to Google, which we did on 2/16/(screen shot attached)The ability to remove, the speed in which content is removed or even when results pages will be re-indexed are all outside of Intelius’ control, it is completely dependent on how Google operates its search engine Since Intelius is unable to provide any additional assistance in connection with this issue, we now consider this matter closed and will not address any additional correspondence regarding this complaint (additional correspondence through the [email protected] email address is attached for the Revdex.com’s review) Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager Legal Department ? ? ? As I previously mentioned, this is an unacceptable response to meI feel that since this is your website, you have to try harder to protect people's personal informationI see no evidence that you have reached out to the "former partner website" to remove my information or that you have spoken with your IT deptThis is an active URL hosted by your company and your telling me there is nothing you can doMakes no senseUnsatisfactory, unacceptable, and very concerning to meMy personal safety is at risk ? Sent from my iPhone ? ? > Ms [redacted] , as I previously, explained, because the link is cached within Google's search results, there is nothing further we can do outside of submitting the request to remove the link to Google, which we did on 2/16/This is a technical aspect of how the internet operates and, in particular, how Google caches and indexes their search results.? I'd recommend waiting a few days to see if Google responds to our request and, even if they do not, the information will be removed in due course as soon as Google re-indexes their search results > > > Google is not going to remove the URL from the search resultsWhich leaves the ownership on inteliusThe only response that I will accept is for my personal information to be removed from your websiteIt's unacceptable to me that you are claiming that your former partner website cannot take this downI am a victim of domestic violence, government employee and you are jeopardizing my safety every day that you prolong thisPlease, please take my information down! Thanks! ? >> I am still very confused by thisWhy can't you ask your former partner website to remove this? If google declines, it is still out there on the webHave you contacted your IT dept? >> >> >>> On Feb 16, 2017, at 4:PM, Intelius Consumer Affairs wrote: >>> >>> Ms [redacted] , >>> >>> Thank you for providing the screen shotsWe did some additional research on the link and it appears that this is an outdated link created by a former partner website.? Even though the link lists Intelius as the source, it's not a link we created or have access to remove or block through our systems.? We have submitted a request to Google to remove the link from their cache, I have attached the request for your review.? Please note, that there is nothing further we can do and it is up to Google to take any action, which they may or may not do.? However, even if Google does not remove the link per our request, it should drop from their cache within the next days when they re-index their search results ? >>> Sincerely, > Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com ? ? Here is a screen shot of what I am referring to, 3rd link downAll of my personal information is in the URL and still at the bottom of the Intelius webpageI would like the URL renamed to have my information removed ? ? ?

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Membership When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier 7-Day Pass was activated As requested, the Intelius Premier Membership was canceled on 3/24/and a refund was issued for the total amount of $ On 3/28/2016, an additional refund was issued for the total amount of $ The refund will appear on MrSchneier’s statement ($19.95x16) in one of the next two billing cycles, depending on the closing date Again, all membership charges have been refunded and no future charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint # [redacted] Consumer: [redacted] We are in receipt of the consumer complaint filed by Mr** Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesCommercial records consist of information that is maintained by enterprises and is available for purchase, such as marketing and telemarketing lists, phone connect and disconnect information, and business profile dataFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s license Per Mr**’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsAt some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Mr**’s complaint Should your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me A suggestion to avoid such issues in the future would be to provide an asterisk next to the $search fee clearly stating that additional membership fees will applySincerely, [redacted]

Complaint# [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Mr [redacted] in connection with Intelius’ Premier Plus Membership ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard full one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Mr [redacted] of the membership offer and details? On December 22, 2017, Mr [redacted] purchased a discounted People Search Report in the amount of $.95, which included a 7-day trial membership of the Premier Plus membershipMr [redacted] was notified of this offer and trial membership when he selected his report type and again on the payment information pageAdditionally, he was required to manually select a checkbox on the payment information page before he could complete her report purchase that specifically notified him of the offer and the membership terms, including that his PayPal account would be charged $if he did not cancel his day trial membership, a phone number to cancel his membership, that his membership benefits would continue through the last month for which he paid and that there are no refunds or partial month creditsMr [redacted] was presented with language in the same checkbox that by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A representative copy of the purchase page Mr [redacted] saw is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ?" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after his report purchase, Mr [redacted] would have received a receipt confirmation email sent to the email address associated with his Intelius accountThis email contained the amount Mr [redacted] paid for his report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel his trial membership ? According to our records, Mr [redacted] did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about his membership prior to the expiration of his trial membershipAs a result, his PayPal account was charged $on December 30, and every month thereafter in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchase ? Per the Terms of Service, Intelius has a no refund policyHowever, as a matter of customer courtesy, a customer care agent provided Mr [redacted] a refund to his PayPal account in the amount of $on February 7, and I have provided an additional refund of his December 30, charge in the amount of $on February 8, Mr [redacted] should note this refund in his PayPal account within the next 7-business days depending on PayPal’s internal refund policy ? This information should successfully resolve Mr [redacted] 's complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @intelius.com? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

As requested, the Public Records Membership was canceled on 08/25/and a refund was issued for $ The refund will appear on Mr [redacted] statement in one of the next two billing cycles, depending on the closing date Mr [redacted] will only be billed $for the first month of the Public Records Membership There will be no future membership charges.Additionally, a confirmation was sent to the email on Mr [redacted] account to verify that his membership was canceled and that a refund was issued, which included both of the confirmation numbers which were provided to him during the phone conversation when the membership was canceled.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have called the business directly and the customer service rep to whom I spoke removed the two listings about me.Sincerely, [redacted]

Complaint# [redacted] Consumer name: [redacted] We are in receipt of the complaint filed by Ms [redacted] According to our records, Ms [redacted] was refunded $on March 27, and $on April 5, Ms [redacted] should note this refund on her account within the next to days, depending on her financial institution’s billing cycle and internal refund policiesA copy of the refund transaction is attached for review This information should successfully resolve Ms [redacted] 's complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint# [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms [redacted] in connection with Intelius’ Premiere Plus Membership ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Ms [redacted] of the membership offer and details? On April 5, 2017, Ms [redacted] purchased a discounted Phone Report in the amount of $.95, which included a 7-day trial membership of the Premier Plus membershipMs [redacted] was notified of this offer and trial membership when she selected her report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her credit or debit card would be charged $if she did not cancel her day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month creditsMs [redacted] was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A representative copy of the purchase page is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ?" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after her report purchase, Ms [redacted] would have received a Welcome Email sent to the email address associated with her Intelius accountThis email contained the Intelius Premier Plus membership terms and conditions and instructions on how to cancel her trial membership ? According to our records, Ms [redacted] did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about her membership prior to the expiration of her trial membershipAs a result, her credit or debit card was charged $on April 13, and every month thereafter in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase? Per the Terms of Service, Intelius has a no refund policy, however as a matter of customer courtesy, an Intelius customer care representative provided Ms [redacted] with a 3-month membership refund on May 8, in the amount of $and removed her from the Premier Plus membership planMs [redacted] should note this refund on her account within the next to days, depending on her financial institution’s billing cycle and internal refund policiesWe are unable to provide Ms [redacted] with any additional refunds ? This information should successfully resolve Ms [redacted] 's complaint ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint: [redacted] I am rejecting this response because: ? Dear Revdex.com They are still putting my first, middle, last name, age, siblings, and residences and personal info on google and on there data baseI want this personal identity removed its been longer than hoursthey also have places that I have workedTHis is still happening and it is July 10, They have failed to remove the advertisements with my name and personal informationThey have provided no proof that they gave google to take this advertisement of theirs down form Intellius off of their websiteThe advertisements are still up and it has been longer than hours [redacted] - Intelius? [redacted] ***? [redacted] ? Sincerely, [redacted] ***

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Membership.? When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier 7-Day Pass was activated? As requested, the Intelius Premier Membership was canceled on 3/24/and a refund was issued for the total amount of $219.45.? On 3/28/2016, an additional refund was issued for the total amount of $99.75.? The refund will appear on MrSchneier’s statement ($19.95x16) in one of the next two billing cycles, depending on the closing date.? Again, all membership charges have been refunded and no future charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint: [redacted] I am rejecting this response because: It is and completely misleadingThe information is and a lie Sincerely, [redacted]

Complaint# [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Mr [redacted] ? in connection with Intelius’ Premier Plus Membership ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Mr [redacted] of the membership offer and details? On February 20, 2017, Mr [redacted] ? purchased a discounted People Search Report in the amount of $.95, which included a 7-day trial membership of the Premier Plus membershipMr [redacted] ? was notified of this offer and trial membership when he selected his report type and again on the payment information pageAdditionally, he was required to manually select a checkbox on the payment information page before he could complete his report purchase that specifically notified him of the offer and the membership terms, including that his credit or debit card would be charged $if he did not cancel his day trial membership, a phone number to cancel his membership, that his membership benefits would continue through the last month for which he paid and that there are no refunds or partial month creditsMr [redacted] ? was presented with language in the same checkbox that by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy with hyperlinks to eachA representative copy of the purchase page is attached for your review? ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ?" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after his report purchase, Mr [redacted] ? would have received a receipt confirmation email sent to the email address associated with his Intelius accountThis email contained the amount Mr [redacted] ? paid for his report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel his trial membership ? According to our records, Mr [redacted] ? did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about his membership prior to the expiration of his trial membershipAs a result, his credit or debit card was charged $on February 28, and every month thereafter in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchase? Per the Terms of Service, Intelius has a no refund policy, however as a customer courtesy, an Intelius customer care representative granted Mr [redacted] ? a refund of his last three months’ membership fees in the amount of $(x $29.95) on April 2, Mr [redacted] ? should note this refund on his account within the next to days, depending on his financial institution’s billing cycle and internal refund policyWe are unable to provide Mr [redacted] ? with any additional refunds ? This information should successfully resolve Mr [redacted] 's complaintShould your office or Mr [redacted] ? have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Intelius was very willing to work with me to resolve the issue and their help is greatly appreciated Sincerely, [redacted]

Complaint Number:? [redacted] Consumer Name: [redacted] ? We are in receipt of the consumer complaint filed by Ms [redacted] in connection with her dissatisfaction with a report she purchased on the Intelius website and enrollment in the Intelius Premier Membership program ? Intelius provides clear disclosures within the report purchase process of the Premier membership offer.? Below, I have outlined the process and various places in which Intelius notified Ms [redacted] of the membership offer and details? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier membership they are instructed to cancel the Premier membership within the first days and they will only be charged $for the Premier trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier membership and their credit card will be charged a monthly fee of $going forward ? On September 7, 2017, Ms [redacted] purchased a discounted Statewide Criminal Check in the amount of $Ms [redacted] ’s search results page provided one entry for the named individual in her query and specifically noted that this individual resided in the State of New YorkMs [redacted] proceeded with her report purchased which included a 7-day trial membership of the Premier membership programMs [redacted] was notified of this offer and trial membership when she selected her report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her PayPal account would be charged $if she did not cancel her 7-day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month creditsMs [redacted] was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each) ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ?" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after her report purchase, Ms [redacted] would have received a receipt confirmation email sent to the email address associated with her Intelius accountThis email contained the amount Ms [redacted] paid for her report and the Intelius Premier membership terms and conditions and instructions on how to cancel her trial membership ? According to our records, Ms [redacted] did not opt out of the Intelius Premier membership or contact the Intelius Customer Care team about her membership prior to the expiration of her trial membershipAs a result, her PayPal account was charged $on September 15, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase? Per the Terms of Service, Intelius has a no refund policy, however as a matter of customer courtesy, I have provided Ms [redacted] with a refund in the amount of $Ms [redacted] should note this refund within her PayPal account within the next to days, depending on PayPal’s internal refund policies ? This information should successfully resolve Ms [redacted] 's complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com ? ?

Complaint Number:? [redacted] Consumer Name: [redacted] ? We are in receipt of the consumer complaint filed by Mr [redacted] in connection with his dissatisfaction with the information received on the people research reports he ordered in July ? Intelius is an online public information website.? The information we provide is gathered from selected public records and publicly available information via local, state, federal and other agenciesThis data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources ? According to our records, Intelius has not received any prior communication from Mr [redacted] in connection with his dissatisfaction with Intelius’ servicesPer the Terms of Service, Intelius has a no refund policy, however, as a matter of customer courtesy, I have provided a refund of $to Mr [redacted] in connection with the two reports he ordered on July 12, (one for $and the other for $1.97) and for the one report he ordered on July 5, (in the amount of $3.95) on October 5, Mr [redacted] should note this refund on his account within the next to days depending on his financial institution’s billing cycle ? This information should successfully resolve Mr [redacted] ’s complaint.? Should your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @intelius.com ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager Intelius, Inc www.intelius.com ? ?

Complaint: [redacted] I am rejecting this response because: In today’s environment no system is 100% safe, not one week goes by that some corporation Network / System is hacked and public information is compromised and stolenWhere credit card detail is retained under misleading pretense is violating my right withdraw all knowledge of Intelius who use third party call centers to handle customer service who’s Network / Systems are less secure than comparable systems within the USAI deal with secure networks on daily basis from Alaska, to Florida, to Bahamas to Bermuda Networks and System is venerable to intrusion I respectfully request Intelius to remove my credit card detail as a matter of choice by the client; I did not purchase any product or service and by what right or regulatory statute is this detail retained? It’s time people of America to stand up for their right’s and say no to corporations and it appears time to escalate this issue to my local Senator, State or Oregon and Washington Attorney General and the like This is not over indeed, not by a darn site.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I do not think it's reasonable to keep checking back with your company to remove my informationI would like you to? permanently opt out my informationOtherwise it is unreasonable as I have never signed up nor do I give you my permission to use my personal information in any way on your site.Sincerely, [redacted]