Intelius.com

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated The Intelius Premier Plus Membership was canceled on 5/25/and a refund of $was issued on 6/13/for the 7-Day Pass The refund will appear on Ms***’s statement in one of the next two billing cycles, depending on the closing date No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint # [redacted] Consumer: [redacted] We are in receipt of the consumer complaint filed by Mr***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy Per Mr***’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsAt some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Mr***’s complaint Should your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint # [redacted] Consumer: [redacted] We are in receipt of the consumer complaint filed by Mr [redacted] Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agencies For additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy Per Mr [redacted] ’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporary Intelius is constantly updating its database with new public records It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Mr [redacted] ’s complaint Should your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint: [redacted] I am rejecting this response because:I received no useful informationI should receive a full refund Sincerely, [redacted] ? [redacted]

Complaint # [redacted] Consumer:? [redacted] ? We are in receipt of the consumer complaint filed by Ms [redacted] in connection with a People Search Plus report she ordered on July 24, on the Intelius website ? Prior to purchasing her report, Ms [redacted] was specifically notified what information would be provided if it was availableIntelius’ policy is to use all applicable means to deliver the information services ordered by its customers.? The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources.? Due to the nature of public records, however, Intelius cannot warrant the information provided is always current, complete, or accurate.? ? Per the Terms of Service Ms [redacted] agreed to upon the completion of her purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a full refund of the cost of the report to Ms [redacted] ’s credit card on July 25, in the amount of $Ms [redacted] should note this refund on her account within the next to days depending on her financial institution’s billing cycle and internal refund policy ? Ms [redacted] is not currently enrolled in any subscription membership plan and no additional monthly charges will appear on her account unless she proactively purchases a subscription membership in the future ? This information should successfully resolve Ms [redacted] ’s complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @intelius.com? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com ?

? We are in receipt of the consumer complaint filed by Mr [redacted] Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? Per Mr [redacted] ’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsAt some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.? ? Mr [redacted] may temporarily still see his name listed within search engine resultsIf this occurs, it means that while Mr [redacted] ’s information was still in our systems, search engines crawled and indexed the public results pages of the Intelius websiteThe search engine will need to re-index these webpages and update the information they have cachedSearch engines frequently update this information, however, when and how often these pages are re-indexed is beyond our control and is based on each search engine’s internal policies and algorithms ? Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals ? This information should successfully resolve Mr [redacted] ’s complaint.? Should your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

As requested, Intelius has removed Ms [redacted] ’s information from the Intelius database, as well as affiliated sites However, if an individual changes their name or acquires a new address, it may be possible that a new listing would appear While we are unable to anticipate how, when, or if information will appear on our site, we will be more than happy to remove an individual's information upon requestWe were unable to locate any search results which included Ms [redacted] ’s email If Ms [redacted] could reply with the URL where the listing appears and indicate which city and state appear next to the listing, we would be happy to remove it.We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] **

Complaint# [redacted] and [redacted] Consumer name: [redacted] ? We are in receipt of the duplicate complaints filed by Ms [redacted] in connection with her recent report purchases on the Intelius website ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membership with one background report search voucherIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership and has not yet used their background check voucher, they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel within the stated time frame or if the user uses the background report voucher within the initial days, they are enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offerBelow, I have outlined the process and various places in which Intelius notified Ms [redacted] of the membership offer and details? On April 23, 2018, Ms [redacted] purchased a discounted Assisted Phone Search in the amount of $.95, which included a 7-day trial membership of the Premier Plus membershipMs [redacted] was notified of this offer and trial membership when she selected her report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her credit or debit card would be charged $if she utilized her background report voucher within the 7-day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month creditsMs [redacted] was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A representative copy of the standard purchase page is is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ?" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after her report purchase, Ms [redacted] would have received a Welcome Email sent to the email address associated with her Intelius accountThis email contained the Intelius Premier Plus membership terms and conditions and instructions on how to cancel her trial membership ? According to our records, shortly after her phone report purchase, Ms [redacted] utilized her background report voucher which automatically enrolled her in the Premier Plus membership program per the terms she agreed to upon her initial report purchaseAs a result, her credit or debit card was charged an additional $on April 23, ? Since the Assisted Phone Search returned no data on the number Ms [redacted] searched, the $report fee was automatically refunded to her credit card on April 27, Per the Terms of Service and the terms Ms [redacted] agreed to during her initial purchase, Intelius has a no refund policyI can confirm she has been removed from the Intelius Premier Plus membership program and no additional fees will be charged to her account ? This information should resolve Ms***' complaint ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint: [redacted] I am rejecting this response because: I emailed the company back yesterdayi have given the credit card information to several managers that I talked toI emailed the last four numbers of my husbands credit card I CANNOT give a zip code because whoever set up this account did not use my zip code! Sincerely,I have yet to hear from the company [redacted]

Complaint# [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms [redacted] in connection with Intelius’ Premiere Plus Membership ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website Each offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Ms [redacted] of the membership offer and details? On October 14, 2016, Ms [redacted] purchased a discounted membership in the amount of $1.03, which included a 7-day trial membership of the Premier Plus membershipMs [redacted] was notified of this offer and trial membership when she selected her report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her credit or debit card would be charged $(plus applicable taxes) if she did not cancel her day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month creditsMs [redacted] was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each) ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? Intelius.com ?" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after her report purchase, Ms [redacted] would have received a receipt confirmation email sent to the email address associated with her Intelius accountThis email contained the amount Ms [redacted] paid for her report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel her trial membership ? According to our records, Ms [redacted] did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about her membership prior to the expiration of her trial membershipAs a result, her credit or debit card was charged $(plus applicable taxes) on October 22, and every month thereafter in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase? Per the Terms of Service, Intelius has a no refund policy, however as a matter of customer courtesy, an Intelius customer care representative provided Ms [redacted] with a refund on February 24, of her last three months’ membership fees in the amount of $Ms [redacted] should note this refund on her account within the next to days, depending on her financial institution’s billing cycle and internal refund policiesWe are unable to provide Ms [redacted] with any additional refunds ? Additionally, we have investigated Ms [redacted] ’s claims of fraud and could find no evidence of fraud on her accountMs [redacted] has had an Intelius membership since and has had previous paid monthly memberships for related services ? This information should successfully resolve Ms [redacted] 's complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

I want my information removed from their data base and from their affiliate site data bases (been verified, lookanyone up, and Intellius, and google)They have given me know email address to email them the direct website that they claim they need to remove my info from googleAdditionally I am a domestic violence victim, identity theft victim, rape victim, and a victim of police misconductI do not ever consent for them to use my name or personal information on any of their website nor do I authorize them to give it to googleAnd If I do find it appearing ever again at any time they can plan on facing legal charges for deflammation of character and violation of privacy act.? I did not ever resist arrestI do not appreciate these liesI have already given the Revdex.com proof that they still havent remove itIf the Revdex.com gives me an email address to reply to both them and to Intellus I will be happy to reforward the online info website about me still available onlineI will not the rest of my life be forced to refill out complaints on Revdex.comThey do not ever have my information to use my information online for personal gain.Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response As I previously mentioned, this is an unacceptable response to meI feel that since this is your website, you have to try harder to protect people's personal informationI see no evidence that you have reached out to the "former partner website" to remove my information or that you have spoken with your IT deptThis is an active URL hosted by your company and your telling me there is nothing you can doMakes no senseUnsatisfactory, unacceptable, and very concerning to meMy personal safety is at risk Sincerely, [redacted]

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Mr [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Generally, we do require an individual’s identity to be verified prior to processing a request to opt out To do this, we request that proof of identity be submitted along with the removal request Proof of identity can be a state issued ID card or driver's license When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database If an individual does not feel comfortable faxing us their driver’s license or other state issued identification, they can send a notarized statement of their identity.Additionally, it is important to remember that the procedure to opt out is temporary Intelius is constantly updating their database with new public records It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Ms [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Generally, we do require an individual’s identity to be verified prior to processing an opt-out To do this, we request that proof of identity be submitted along with the removal request Proof of identity can be a state issued ID card or driver's license When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database If an individual does not feel comfortable faxing us their driver’s license or other state issued identification; they can send a notarized statement of their identity.Additionally, it is important to remember that the procedure to opt out is temporary Intelius is constantly updating their database with new public records It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint #: [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Mr***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesPublic records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s license ? Per Mr***’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.? ? Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals ? This information should successfully resolve Mr***’s complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint Number:? [redacted] Consumer Name: [redacted] ? We are in receipt of the consumer complaint filed by Mr [redacted] in connection with his dissatisfaction with reports he purchased on the Intelius website ? Intelius is an online public information websiteThe information we provide is gathered from public records and publicly available information via local, state, federal and other agenciesThis data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sourcesHowever, it is important to note that not all states or every county within each state provides digital access to its records and therefore some records may be incomplete ? On December 27, Mr [redacted] purchased a reverse phone search reportThe number provided by Mr [redacted] was not listed in the Intelius databaseAt no additional cost to Mr [redacted] , Intelius conducted an Assisted Phone Search Report in which we reached out to our partners to locate phone numbers not listed in our records ? On December 29, Mr [redacted] purchased a People Search Plus Report for $and then a Nationwide Civil Judgement and a Nationwide Criminal Check for $each based on the name matched to his initial phone report search results? The Terms of Service which Mr [redacted] agreed to when he purchased his reports specifically states that all report purchases are non-refundable and that users “should not assume that the data available through these Services include a complete or accurate history of any person's criminal or civil background or other informationThe data contained in the databases used by the Services have been compiled from publicly available information (such as from court records, phone directories, social networks, business websites, and other public sources) and other proprietary sources for the specific purposes of locating individuals and/or providing general background information about individualsWE HAVE NOT VERIFIED THE DATA OR INFORMATION AVAILABLE THROUGH THE SERVICES AND DO NOT WARRANT ITS ACCURACY, LEGITIMACY, TIMELINESS, LEGALITY OR COMPLETENESSANY DATA OR INFORMATION PURCHASED FROM US VIA THE SERVICES IS PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR NON-INFRINGEMENT.” ? As noted above, Intelius has a no refund policy, however, as a matter of customer courtesy, I have provided a refund of the two additional add on reports Mr [redacted] purchased from his People Search Plus Report in the total amount of $($x 2)Mr [redacted] should note this refund on his account within the next to days depending on his financial institution’s billing cycle and internal refund policy ? This information should successfully resolve Mr [redacted] ’s complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com ? ?

Mr [redacted] ’s information was removed from our database, as well as affiliated sites.? Since Google, Bing, and Yahoo are not owned by Intelius, we have no direct control over the results appearing on their websites.? We have submitted a removal request to Google.com and Bing.com on Mr [redacted] ’s behalf to remove the links.? The removals should be reflected shortly.We appreciate your cooperation in resolving this issue and apologize for any inconvenience

We are in receipt of the consumer complaint filed by Mr [redacted] .Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Membership.? When a customer selects the promotional price, they are presented the benefits of the membership and the terms of service of the offer, including billing.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms of service of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier 7-Day Pass was activated? As requested, the Intelius Premier Membership was canceled on August 10, 2017.? Per the Terms of Service, which were agreed to when Mr [redacted] purchased the Nationwide Criminal Check, Intelius has a no refund policy.? However, as a courtesy, I have refunded a charge of $19.95.? The refund will appear on Mr [redacted] ’s statement in one of the next two billing cycles, depending on the closing date? Since Mr [redacted] ’s Intelius Premier Membership is canceled, no subscription charges are currently associated with his Intelius account and no further membership charges will occur unless Mr [redacted] proactively signs up for a subscription membership plan sometime in the future.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

We were able to locate Mr [redacted] ’s account with the information which was provided to us According to our records, we don’t show a prior cancellation request for his Intelius Premier Membership As requested, we canceled the Intelius Premier Membership on 12/10/along with the pending charge of $ Additionally, we refunded the remaining membership charges which are a total of $ This will reflect on Mr [redacted] ’s statement ($19.95x13) in one of the next two billing cycles, depending on the closing date Again, all membership charges have been refunded or canceled and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience