Intelius.com

Complaint# [redacted] Consumer name: [redacted] We are in receipt of the consumer complaint filed by Ms [redacted] in connection with Intelius’ pricing structure Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website Each offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipIntelius does not currently offer free trials of the Premier Plus membership The terms and conditions of the Intelius Premier Plus promotional offer, including the billing details, are presented multiple times during the purchase processOnce a user selects a specific price point, the billing details are shown in the order summary, which is viewable on each page of the checkout processOn the final page of the checkout process, the billing details of the promotional offer are presented again and the user must affirmatively check a box next to these details in order to complete the purchaseIf the billing details are not accepted, the promotional offer is removed and the cost of the report will return to its full standard priceAdditionally, after a purchase is completed with the promotional offer, the customer will receive a pand a welcome email for Intelius Premier Plus, which reiterates the billing detailsA copy of the program details users are shown prior to selecting their report is attached for your review According to our records, Ms [redacted] purchased her initial search report on December 30, Ms [redacted] then cancelled her Premier Plus membership on January 7, Since Ms [redacted] cancelled her Premier Plus membership within the first days, her account was charged the $trial membership fee rather than the full priced Premier Plus fee of $ Ms [redacted] contacted the Intelius customer care twice on January 9, Both times Ms [redacted] hung up on the agent while they were explaining the chargePer the Terms of Service Ms [redacted] agreed to upon the completion of her report purchase, Intelius has a no refund policyHowever as a matter of customer courtesy, I have provided her a refund of $ Ms [redacted] should note this refund on her credit card within the next to days depending on her financial institution’s refund policies This should resolve Ms [redacted] ’s complaint If you have any questions or need additional information, please feel free to contact me at [redacted] @intelius.com Sincerely, Tara M [redacted] www.intelius.com

Complaint: [redacted] I am rejecting this response because: The business is talking about something that happened years ago and for which I was not billed directly from the companyIt makes no senseIf I receive a charge back, I contact the client and ask for an explanationI do not simply refuse, I cannot even if I wanted to, stop working on that matterFurther, I would like to see what was the, "report" from years ago and the time frameMy credit score when last reviewed is over 800, I pay my bills unless there is some problem with the merchandiseCannot understand this response from the merchantI best guess would be that the,"report" came late,This is the only reason I can imagine for not paying for it, and I would have notified the merchaht of my reason for refusing.? Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:According to the Intelius response, they have two-tiered pricing, but I believe it is confusing and misleadingI also believe this is purposefulThis company charges customers repeatedly, when they are aware that the customer is not receiving a product any longerPersonally, I believed that I had cancelled right away, and because of my busy life as a working wife and mother of three, did not notice that this company was charging me repeatedly for almost three yearsBut they knew, and this is their tactic for making moneyThey also knew that I haven't used their service since the original search in Intelius preys on the fact that they will make money on busy, hard-working peopleThey should not be able to unknowingly charge customers for an unlimited amount of time without any customer account activityEven a doctor's office drops patients after they haven't been seen for months.? The long and short of it, this company is running a scamThey feel okay about it because of they way they have worded it in their website, but it is a fleecing of hard-working, upstanding citizensHow do they sleep at night?Sincerely, [redacted] ***

Complaint # [redacted] Consumer: [redacted] We are in receipt of the consumer complaint filed by Mr [redacted] Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per Mr [redacted] ’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Mr [redacted] ’s complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint number: [redacted] Consumer name: [redacted] ? We are in receipt of the consumer complaint filed by Mr [redacted] The only account I am able to locate using the information Mr [redacted] supplied in his complaint is a one-time charge for a People Search report he conducted on November 21, in the amount of $A screen shot of this charge is attachedIt is possible that Mr [redacted] has an account under a different email address or nameIf he can provide me with the information below, I will research this matter further: ? -? ? ? ? ? ? ? ? ? An email address that may have been used to create the account -? ? ? ? ? ? ? ? ? The first six and the last four digits of the credit/debit card and billing zip code -? ? ? ? ? ? ? ? ? The order number provided on his purchase order ? He can either respond directly through the Revdex.com complaint resolution process or he can email me directly at [email protected] ? I look forward to receiving the additional information from Mr [redacted] ? Sincerely, ? ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com ?

Complaint: [redacted] I am rejecting this response because:While I appreciate that the company has "temporarily" removed my info, I do not believe I should have to constantly monitor your company to see if they have collected more personal info, and therefore re-posted my info to their websites? Nor do I agree that your company should requires individuals to forward more personal info such as a driver's license to opt outFurthermore, there is absolutely no reason why my info should not remain private in a file of ? "Opt Out" individuals? Therefore, your company has shown it's true agenda? Which is to profit off of selling personal info to persons stalking individuals an (illegal activity)? And I hope one day a victim of stalking sues your company to get the laws changed? I know if I am, you better believe there will be a lawsuit Sincerely, [redacted]

Complaint # [redacted] Consumer Name: [redacted] ? We are in receipt of the complaint filed by Ms [redacted] regarding her claim that Intelius enrolled her into a paid membership program and charged her membership fees without her permission ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Ms [redacted] of the membership offer and details? On January 5, 2018, Ms [redacted] purchased a discounted Phone Report in the amount of $which included a 7-day trial membership of the Premier Plus membershipMs [redacted] was notified of this offer and trial membership when she selected her report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her credit or debit card would be charged $(plus applicable taxes) if she did not cancel her 7-day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month creditsMs [redacted] was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy PolicyIf a user fails to check the box, they are unable to complete their purchase on the Intelius websiteA representative copy of the standard purchase page is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ?" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after her report purchase, Ms [redacted] would have received a receipt confirmation email sent to the email address associated with her Intelius accountThis email contained the amount Ms [redacted] paid for her report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel her trial membership ? According to our records, Ms [redacted] did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about her membership prior to the expiration of her trial membershipAs a result, her credit or debit card was charged $on January 28, and every month on the anniversary of her initial purchase in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase? Per the Terms of Service, Intelius has a no refund policy, however as a matter of customer courtesy, a customer care agent provided Ms [redacted] with a refund of her February membership fee in the amount of $and removed her from the Intelius Premier Plus membership program on February 12, Per her request, I have provided her an additional refund of her January 28, membership fee in the amount of $Ms [redacted] should note this refund on her account within the next to days, depending on her financial institution’s billing cycle and internal refund policies ? This information should successfully resolve Ms [redacted] 's complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint: [redacted] I am rejecting this response because: The business has requested further information to process my claim? Here is is:? 1) The account was created using the email address [redacted] @ [redacted] .net2) The credit card used to create the account ended in ? I have shredded the card and cannot get the rest of the digits? However, this card was associated with an account that has a second card associated with it? That card is [redacted] .3) The original, intended one-time order was? [redacted] ? Since that time my card was charged repeatedly for a monthly fee that I had no intention to sign up for Sincerely, [redacted]

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Ms [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Google.com is not our site so we have no direct control over the information appearing in their search results, however, we are more than happy to submit a removal request on Ms***’s behalf If she would like us to do this, we ask that she reply with the URL where she sees the search result she wishes to have removed It is also helpful if Ms [redacted] provides the exact search criteria she entered into Google.com which generates this listing Once we receive this information we will submit a removal request on Ms***’s behalf to Google.com.Additionally, it is important to remember that the procedure to opt out is temporary Intelius is constantly updating their database with new public records It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Betteir Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We are in receipt of the consumer complaint filed by Mr***.Intelius’s policy is to use all applicable means to deliver the information services to its customers.? The information we provide is gathered from selected public records and other sources.? The data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.? Due to the nature of public records, Intelius cannot warrant the information provided is current, complete, or accuratePer the terms of service, which Mr [redacted] agreed to when purchasing the Background Report, Intelius has a no refund policy.? However, we want Mr [redacted] to be fully satisfied with his purchase from Intelius.? Since Mr [redacted] was not completely satisfied with the Background Report, we processed a refund of $to his account on August 18, 2017.? This refund will appear on his statement in one of the next two billing cycles depending on the closing.We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Ms [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Generally, we do require an individual’s identity to be verified prior to processing an opt-out.? ? To do this, we request that proof of identity be submitted along with the removal request.? Proof of identity can be a state issued ID card or driver's license.? When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out.? However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database.? If an individual does not feel comfortable faxing us their driver’s license or other state issued identification; they can send a notarized statement of their identity.Additionally, it is important to remember that the Opt Out procedure is temporary.? Intelius is constantly updating their database with new public records.? It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.? While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request? We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Mr [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Generally, we do require an individual’s identity to be verified prior to processing an opt-out.? ? To do this, we request that proof of identity be submitted along with the removal request.? Proof of identity can be a state issued ID card or driver's license.? When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out.? However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database.? If an individual does not feel comfortable faxing us their driver’s license or other state issued identification; they can send a notarized statement of their identity.Additionally, it is important to remember that the Opt Out procedure is temporary.? Intelius is constantly updating their database with new public records.? It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.? While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request? We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Ms [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Generally, we do require an individual’s identity to be verified prior to processing an opt-out. To do this, we request that proof of identity be submitted along with the removal request. Proof of identity can be a state issued ID card or driver's license. When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out. However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database. If an individual does not feel comfortable faxing us their driver’s license or other state issued identification; they can send a notarized statement of their identity.Additionally, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.? The billing details are reiterated on each page during the purchase process.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated? The Intelius Premier Plus Membership was canceled on 12/27/2016.? As stated within the Terms and Conditions which Mr [redacted] agreed to during his report purchase, Intelius has a no refund policy.? However, as a matter of courtesy I have refunded three charges of $for the Intelius Premier Plus Membership.? The refund will appear on Mr [redacted] statement ($29.95x3) in one of the next two billing cycles, depending on the closing date.? All membership charges have been refunded and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint Number: [redacted] Consumer Name: [redacted] We are in receipt of the consumer complaint filed by Mr. [redacted] in connection with his dissatisfaction with the information received on the Federal and Nationwide Criminal Search Report he ordered on January 6, 2017.... Intelius is an online public information website. The information we provide is gathered from public records and publicly available information via local, state, federal and other agencies. This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources. However, it is important to note that not all states or every county within each state provides digital access to its records and therefore some records may be incomplete. In Mr. ***’s case, the search he performed was for an individual he indicated lived in South Dakota. South Dakota is one of seven states that restricts digital access to its records. However, had the individual Mr. [redacted] researched had a record in one of the 43 other states that allow access, that information would have been provided on the report. Per the Terms of Service that Mr. [redacted] agreed to upon ordering his search, Intelius has a no refund policy. However, as a matter of customer courtesy, I have provided a refund to Mr. [redacted] for the Federal and Nationwide Criminal Search Report. Mr. [redacted] should note this refund on his account within the next 30 to 60 days depending on his financial institution’s billing cycle. This information should successfully resolve Mr. ***’s complaint. Should your office or Mr. [redacted] have any questions or need additional information, please feel free to contact me at [email protected]. Sincerely, Tara M [redacted] Sr. IP & Marketing Compliance Manager Intelius, Inc. www.intelius.com

Complaint # [redacted] Consumer: [redacted] We are in receipt of the consumer complaint filed by Ms [redacted] Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy.? Per Ms [redacted] ’s request, her information was removed from the Intelius database, as well as our affiliated websites in December The link provided in Ms [redacted] ’s complaint is a generic search link generated through users searching on the Intelius website for the names and places listed in the search string or through a Google search queryIf Ms [redacted] is still seeing her name appearing within Google search results pages, it means that while Ms [redacted] ’s information was still in our systems, Google indexed the public results pages of the Intelius websiteUnfortunately, we do not have the ability to remove this information from Google’s search results.? In order for this specific search string to be removed, Google will need to re-index these webpages and update the information they have cachedWhen and how often these pages are re-indexed is beyond our control and is based on Google’s internal policies and algorithmsHowever, Ms [redacted] should note, that none of her information appears in any of the Intelius search results.? Additionally, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request? Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.? This information should successfully resolve Ms [redacted] ’s complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected].? Sincerely,? Tara M [redacted] SrIP & Marketing Compliance Managerwww.intelius.com

Complaint Number:? [redacted] Consumer Name: [redacted] ? We are in receipt of the consumer complaint filed by Ms [redacted] in connection with her dissatisfaction with a Background Report she ordered on October 21, on the Intelius website ? Intelius is an online public information websiteThe information we provide is gathered from public records and publicly available information via local, state, federal and other agenciesThis data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sourcesHowever, it is important to note that not all states or every county within each state provides digital access to its records and therefore some records may be incomplete ? The report that Ms [redacted] purchased included her search subject’s contact, information, including address, email and phone records, family members, employment and educational historyIn addition, a Background report will provide criminal, civil and marital history, if the information is available from the state in which the individual resides or if the individual has this information to reportReport purchasers are allowed the option to add additional search parameters when they purchase their report or from within the report itself, such as identification of which phone and address information is current if there are multiple entries and federal and nationwide criminal reportsA copy of the purchase pages Ms [redacted] would have seen when she created her report is attached for your review ? The Terms of Service which Ms [redacted] agreed to when she purchased her report specifically states that all report purchases are non-refundable and that users “should not assume that the data available through these Services include a complete or accurate history of any person's criminal or civil background or other informationThe data contained in the databases used by the Services have been compiled from publicly available information (such as from court records, phone directories, social networks, business websites, and other public sources) and other proprietary sources for the specific purposes of locating individuals and/or providing general background information about individualsWE HAVE NOT VERIFIED THE DATA OR INFORMATION AVAILABLE THROUGH THE SERVICES AND DO NOT WARRANT ITS ACCURACY, LEGITIMACY, TIMELINESS, LEGALITY OR COMPLETENESSANY DATA OR INFORMATION PURCHASED FROM US VIA THE SERVICES IS PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR NON-INFRINGEMENT.” ? This information should successfully resolve Ms [redacted] ’s complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com ? ?

Complaint # [redacted] Consumer:? [redacted] ? We are in receipt of the consumer complaint filed by Ms [redacted] in connection with a People Search report she ordered on October 25, on the Intelius website ? Prior to purchasing her report, Ms [redacted] was specifically notified what information would be provided if it was availableIntelius’ policy is to use all applicable means to deliver the information services ordered by its customers.? The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources.? Due to the nature of public records, however, Intelius cannot warrant the information provided is always current, complete, or accurate.? ? Per the Terms of Service Ms [redacted] agreed to upon the completion of her purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a full refund of the cost of the report to Ms [redacted] ’s credit card on October 31, in the amount of $Ms [redacted] should note this refund on her account within the next to days depending on her financial institution’s billing cycle and internal refund policy ? This information should successfully resolve Ms [redacted] ’s complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @intelius.com? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com ?

Complaint: [redacted] I am rejecting this response because:This is what upsets me Revdex.com sends complaint to company send response back to me why didn't Revdex.com look into response because you protect customers pull up the attached files tell me what you readI paid for a nationwide criminal check tell me where you see that it says it doesntI could have paid for statewide last time I checked nationwide is countrynow onto tier I paid extra to not be signed up for any obligation so look at the forms they produced and tell me what you thinkI am sitting here with that person with arrests and convictions from different states ? more than prison sentences from florida,oregon,and ny these are things ? I dug up on my not spending pennyDon't believe me put yourself in all the address were not even accurate..Shame on Revdex.com for allowing a company with this many bad reviews on your sight customers deserve better then this Sincerely, [redacted]