Intelius.com

? Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, if I find my name on their website again, I will file another complaintSincerely, **

Complaint# [redacted] Consumer name: [redacted] We are in receipt of the additional information supplied by Ms*** According to our records, the only communication received in connection with this account was by Ms [redacted] on May 25, Since Ms [redacted] is not the accountholder on file, the customer care representative that she spoke to was unable to share any of the account details with her and Ms [redacted] declined to provide any proof of authorization to act on behalf of the accountholder at that time Per the Terms of Service the accountholder agreed to at the time of their initial purchase, Intelius has a no refund policy However, as a matter of courtesy, I have provided a refund of the last three months' membership fees to the credit card on file in the amount of $(x $29.95) and terminated the membershipThe refund will be noted on the accountholder’s billing statement within the next to days, depending on the financial institution’s billing cycle and internal refund policies This information should successfully resolve Ms***’s complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint # [redacted] Consumer: [redacted] We are in receipt of the additional information provided by Ms [redacted] in connection with a background report she conducted on March 6, on the Intelius website Intelius’ policy is to use all applicable means to deliver the information services ordered by its customersThe information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sourcesDue to the nature of public records, however, Intelius cannot warrant the information provided is always current, complete, or accurateAdditionally, a notice regarding the limitations of criminal and civil search results is provided to users within the items noted as potentially available in a background report prior to user’s purchase of the report Per the Terms of Service Ms [redacted] agreed to upon the completion of her purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, a customer care representative provided Ms [redacted] with a partial refund of $on March 7, Ms [redacted] should note this refund on her account within the next to days depending on her financial institution’s billing cycle and internal refund policy This information should successfully resolve Ms [redacted] ’s complaint and Intelius now considers this matter closed Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

We are in receipt of the consumer complaint filed by Mr [redacted] in connection with Intelius’ Premier Membership Intelius provides clear disclosures within the report purchase process of the Premier membership offer Below, I have outlined the process and various places in which Intelius notified Mr [redacted] of the membership offer and details On December 23, 2016, Mr [redacted] purchased a 50% discounted Premier membership in the amount of $Mr [redacted] was notified of this offer when he selected his report and again on the payment information pageAdditionally, he was required to manually select a checkbox on the payment information page before he could complete his report purchase that specifically notified him of the offer and the membership terms, including that his credit or debit card would be charged $each monthMr [redacted] was presented with language in the same checkbox that by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the initial offer page and the purchase page is attached for your review The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: · Intelius.com – cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445- Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” Shortly after his report purchase, Mr [redacted] would have received a receipt confirmation email sent to the email address associated with his Intelius accountThis email contained the amount Mr [redacted] paid for his report and the Intelius Premier membership terms and conditions and instructions on how to cancel his membership According to our records, Mr [redacted] contacted us February 11, regarding his membershipHowever, the email address he provided, [redacted] @gmail.com, is associated to an account that hasn’t been active since August 6, After reviewing, the full correspondence, I was able to locate a secondary account using the ID transaction Mr [redacted] provided in a later correspondence This account is located under the email address [redacted] @yahoo.com Per the Terms of Service, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided Mr [redacted] with a refund of his last four month’s membership fees in the total amount of $(x $19.95) on March 28, and removed him from the Premier Membership programMr [redacted] should note these refunds on his account within the next days depending on his financial institution’s billing cycle and internal refund policyWe are unable to provide Mr [redacted] with any additional refunds This information should successfully resolve Mr***'s complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint: [redacted] I am rejecting this response because: I asked for a full refundYour response was inadequateYou obviously did not read my full complaint, which I will pass on to higher entities Sincerely, [redacted]

Complaint# [redacted] Consumer name: [redacted] ? We are in receipt of the consumer complaint filed by Ms [redacted] in connection with Intelius’ pricing structure ? Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? Each offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membership which includes one background check voucher per month.? If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membership ? Based upon a search of our database using the email address Ms [redacted] supplied in her complaint, she conducted a telephone number search report in which, when prompted prior to receiving her search results, she purchased the Premiere Plus membershipOnce she purchased this membership, she used her membership monthly voucher to conduct an individual background report search ? As stated in the Terms of Service, which Ms [redacted] agreed to prior to completing her purchase, Intelius has a no refund policy.? However, as a matter of customer courtesy, I have provided her a refund of $on October 25, Additionally, a customer service agent removed her from the Intelius Premier Plus membership program and she will not receive any future charges in connection with this membership ? This should resolve Ms [redacted] ’s complaint.? If you have any questions or need additional information, please feel free to contact me at [email protected].? ? Sincerely, ? Tara M [redacted] www.intelius.com

Complaint #: [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesPublic records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s licensePer the Privacy Policy, opt out requests are generally processed within 7-days ? Per Ms [redacted] request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.? ? Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals ? This information should successfully resolve Ms [redacted] complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint: [redacted] I am rejecting this response because: The business has requested further information to process my claim Here is is: 1) The account was created using the email address [redacted] @ [redacted] .net2) The credit card used to create the account ended in I have shredded the card and cannot get the rest of the digits However, this card was associated with an account that has a second card associated with it That card is [redacted] .3) The original, intended one-time order was [redacted] Since that time my card was charged repeatedly for a monthly fee that I had no intention to sign up for Sincerely, [redacted]

Thank you for contacting us about this chargeWe take matters of this nature seriouslyWe’ve located the account and have refunded your card accordinglyYou should see the refund on your account within the next 5-days Additionally, we highly recommend, if you have not already done so, that you contact your financial institution about this charge Thank you for bringing this to our attention and we hope that we have resolved this matter in a prompt and satisfactory manner Sincerely, Tara M [redacted] Intelius, Inc www.intelius.com / [redacted] Style Definitions */

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.Intelius does not currently offer a free trial for the Intelius Premier Plus Membership.? In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.? When the Background Report search credit which was provided with the Intelius Premier Plus 7-Day Pass was consumed, the membership immediately charged the monthly cost for the membership.? Before the search credit was consumed, Ms [redacted] would have received a prompt confirming the use of the search credit and the charge which she would receiveThe Intelius Premier Plus Membership was canceled on 2/14/2016.? The charge of $was refunded on 3/8/2016.? This refund will appear on Ms [redacted] statement in one of the next two billing cycles, depending on the closing date.? No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint: [redacted] Intelius agreed to credit my account for the amount in dispute, which I asked them to do in accepting the resolution of this complaint # [redacted] But they still have not posted any credits to my account Can you please re-open this complaint and follow up with Intelius? I am rejecting this response because: Sincerely, [redacted]

Intelius’s policy is to use all applicable means to deliver the information service to our customers The information we provide is gathered from selected public records and other sources Local, state, and federal agencies make updates to public records The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.We want Mr [redacted] to be fully satisfied with his purchase from Intelius Since he was not completely satisfied with the Phone Report, we have processed a refund of $to his account on 8/21/ Additionally, we have also refunded $for the Online Voucher for Phone Report This refund ($& $2.48) will appear on his statement in one of the next two billing cycles depending on the closing Again, all charges have been refunded.We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

As Mr [redacted] has requested, a search credit for a Background Report with Federal and Nationwide County Criminal Check and Business People Search has been added to his account.? After logging into his account, Mr [redacted] will find the search credit under “My Credits” which is located in the upper-right corner of the website.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individualsWe would be happy to remove Ms [redacted] ’s information from our database; however, we are unable to locate it It would be helpful if Ms [redacted] would reply with some additional information such as her date of birth and previous cities and states which she has resided Once we have located Ms [redacted] ’s information, we will be able to remove it.Intelius does not ask for a URL to submit a request to opt out Generally, we request that proof of identity be submitted along with the removal request Proof of identity can be a state issued ID card or driver's license When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the ID number be crossed out However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database If an individual does not feel comfortable faxing us their driver’s license or other state issued identification, they can send a notarized statement of their identity.We appreciate your cooperation in resolving this issue apologize for any inconvenience

Intelius solely collects and compiles the public records and publicly available information.? Local, state, and federal agencies make updates to public records.? The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.We have removed the requested information from the Intelius database, as well as affiliated sites.We recommend [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Generally, we do require an individual’s identity to be verified prior to processing an opt-out.? ? To do this, we request that proof of identity be submitted along with the removal request.? Proof of identity can be a state issued ID card or driver's license.? When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out.? However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database.? If an individual does not feel comfortable faxing us their driver’s license or other state issued identification; they can send a notarized statement of their identity.Additionally, it is important to remember that the Opt Out procedure is temporary.? Intelius is constantly updating their database with new public records.? It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.? While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request? We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Ms [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Additionally, it is important to remember that the procedure to opt out is temporary Intelius is constantly updating their database with new public records It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Intelius is not an international service, we are a U.Sbased company who generally services consumers in the United States After further review it appears that Mr [redacted] is accessing our site from outside of the United States which we believe is why he is having difficulty Once Mr [redacted] returns to the U.She should be able to utilize our services.We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Intelius collects and compiles public records and publicly available information Local, state, and federal agencies make updates to public records The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.We have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Ms [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Generally, we do require an individual’s identity to be verified prior to processing a request to opt out To do this, we request that proof of identity be submitted along with the removal request Proof of identity can be a state issued ID card or driver's license When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database If an individual does not feel comfortable faxing us their driver’s license or other state issued identification, they can send a notarized statement of their identity.Additionally, it is important to remember that the procedure to opt out is temporary Intelius is constantly updating their database with new public records It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint # [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms [redacted] Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? Per Ms [redacted] ’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.? ? Ms [redacted] may still initially notice her name appearing within Google search resultsIf this occurs, it means that while Ms [redacted] ’s information was still in our systems, Google indexed the public results pages of the Intelius websiteIn order for this listing to be removed, Google will need to re-index these webpages and update the information they have cachedWhen and how often these pages are re-indexed is beyond our control and is based on Google’s internal policies and algorithmsHowever, Ms [redacted] should note, that none of her information appears in any Intelius search results ? Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals ? This information should successfully resolve Ms [redacted] ’s complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com