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Intelius.com Reviews (1283)

Complaint # [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms [redacted] Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesPublic records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s license ? Per Ms [redacted] ’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.? ? Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals ? This information should successfully resolve Ms [redacted] ’s complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @intelius.com ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Intelius solely collects and compiles the public records and publicly available information Local, state, and federal agencies make updates to public records The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.We have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Samba Younan review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Generally, we do require an individual’s identity to be verified prior to processing an opt-out To do this, we request that proof of identity be submitted along with the removal request Proof of identity can be a state issued ID card or driver's license When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database If an individual does not feel comfortable faxing us their driver’s license or other state issued identification, they can send a notarized statement of their identity.Additionally, it is important to remember that the procedure to opt out is temporary Intelius is constantly updating its database with new public records It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint number: [redacted] Consumer name:? [redacted] ? We are in receipt of the consumer complaint filed by [redacted] I am unable to locate an account matching the information [redacted] supplied in their complaint.? If they can provide me with the following information, I will research this matter further on their behalf: ? -? ? ? ? ? ? ? ? ? An email address that may have been used to create the account -? ? ? ? ? ? ? ? ? The first six and the last four digits of the credit/debit card allegedly charged and the associated billing zip code -? ? ? ? ? ? ? ? ? The order number provided on the purchase order ? [redacted] can either respond directly through the Revdex.com complaint resolution process or they can email me directly at [email protected] ? I look forward to receiving the additional information from [redacted] ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com ?

Complaint# [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Mr [redacted] in connection with Intelius’ Premiere Plus Membership ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website Each offer includes the standard full one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Mr [redacted] of the membership offer and details? On October 21, 2017, Mr [redacted] purchased a discounted membership in the amount of $.95, which included a 7-day trial membership of the Premier Plus membershipMr [redacted] was notified of this offer and trial membership when he selected his report type and again on the payment information pageAdditionally, he was required to manually select a checkbox on the payment information page before he could complete her report purchase that specifically notified him of the offer and the membership terms, including that his PayPal account would be charged $(plus applicable taxes) if he did not cancel his day trial membership, a phone number to cancel his membership, that his membership benefits would continue through the last month for which he paid and that there are no refunds or partial month creditsMr [redacted] was presented with language in the same checkbox that by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A representative example of the purchase page is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ?" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after his report purchase, Mr [redacted] would have received a receipt confirmation email sent to the email address associated with his Intelius accountThis email contained the amount Mr [redacted] paid for his report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel his trial membership ? According to our records, Mr [redacted] did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about his membership prior to the expiration of his trial membershipAs a result, his PayPal account was charged $on October 29, in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchase ? Per the Terms of Service, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a refund to Mr [redacted] in the amount of $on December 5, Mr [redacted] should note this refund in his PayPal account within the next 7-days depending on PayPal’s internal refund policy ? This information should successfully resolve Mr [redacted] 's complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Intelius solely collects and compiles the public records and publicly available information Local, state, and federal agencies make updates to public records The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.We have removed the requested information from the Intelius database, as well as affiliated sites.We recommend [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Additionally, it is important to remember that the Opt Out procedure is temporary Intelius is constantly updating their database with new public records It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

? Complaint: [redacted] I am rejecting this response because: I am rejecting this response for many reasonsFirst is Intelius' track record as a company that rips off customers by signing them up for services the customer does not request and services they are not aware they are signing up forOn the Revdex.com website, there are around complaints and reviews about this companyOut of those 300, 90% of them are negative responses, many of which deal with the unethical billing practices this company usesIm convinced the very few positive responses about the company are planted in their Revdex.com page by their own employeesI have found countless people online, through my research, describing Intelius as a scam companyA company that NO ONE should do business with, only refunding peoples money when threatened with Revdex.com complaints, and complaints filed with the attorney general in WashingtonIf I do not receive a full refund, that is my next step.? ? The company places in very small print in the terms and services section of the payment page the fact that we are agreeing to a day trial and a $a month premium membership if we do not cancel before those days are upIn addition, they burry the mention of the premium account in the middle of the largest terms and conditions check box I have ever seenTHIS IS THE ONLY MENTION OF THE $CHARGE TURNING INTO A $PREMIUM ACCOUNT THAT I HAVE YET TO FIND, DESPITE INTELIUS CLAIMING THEY MAKE IT ABUNDANTLY CLEARThis issue is illustrated in my second attachment, a screenshot from the Intelius website's checkout page, the same image the company attached to their original rebuttal to my complaint.? ? In my third attachment, I have created a mock search someone to illustrate how unclear the billing is for a one-time searchIt shows the $charge, but ABSOLUTELY NO MENTION OF THIS CHARGE TURNING INTO A $MONTHLY CHARGE.? ? ? The next issue I have is in the confirmation email that the company sends outIntelius claims that this is their second line of defense in notifying me about what I purchased and the fact that I need to cancel my account before my day trial turns into a premium membershipHowever, all that is mentioned in this confirmation email is my order number, the charge which is clearly marked as $with no mention of that charge turning into a premium membership, and the company's customer service contact informationThis issue is clearly illustrated in my second attachment.? ? Next, the company has no idea about the exact dates they charged my card, giving me very little hope regarding their business practicesAll of my transactions, according to my bank statements, occurred on the 22nd day of every month since they forced this premium account on meHowever, the company claims they charged my card on the 28th of every month in their rebuttalVery untrustworthy.? In addition, when talking to the original customer service agent on the phone, she refused to refund me anything, stating that was their rigid and unflinching policyHowever, I kept prodding herEventually she gave me a one month refundBut, still being unsatisfied, I kept prodding, so much so that she gave the phone up to her supervisorIn prodding him incessantly, he eventually gave me a three month refund, although it was supposedly against company policyThis leads me to believe that this company is basically extorting me for my moneyThey're making it difficult for me to receive a refund, giving me a fraction of what they owe me, hoping I will stop contacting them.? ? Also, the customer service agents I spoke to claim they have finalized the refund of my money for the last monthsHowever, I only received a confirmation email for the month that the original customer service agent gave meI have received nothing from the supervisorThis can be seen in attachment 4.? ? Lastly, the agents that I spoke to on the phone stated that the refund would be in my account within 5-business days and that I should contact them with my confirmation code if this does not occurHowever, in the rebuttal to my original Revdex.com complaint, the company stated that I should receive the money in 30-daysAs can be seen through the information provided, there is A LOT of conflicting information being presented to me, both directly and indirectly, from the companyTherefore, I would like a full refund of the months of money you stole from me or I will take further action with the attorney general in Washington.? Sincerely, [redacted] SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer selects the promotional price, they presented the benefits of the membership and the terms and conditions of the offer, including billing.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day pass was activated? As requested, the Intelius Premier Plus Membership was canceled on 9/15/and a refund was issued for the total amount of $119.80.? The refund will appear on Mr [redacted] statement ($29.95x4) in one of the next two billing cycles, depending on the closing date.? Again, all membership charges have been refunded and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer selects the promotional price, they are presented the benefits of the membership and the Terms of Service of the offer, including billing.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the Terms of Service of the promotional offer.The Intelius Premier Plus Membership will only charge $(plus applicable tax) if it is canceled within the first seven days of activation and the included Background Report voucher is unused.? Otherwise, the customer is charged $(plus applicable tax) for every month it is active.On June 23, 2017, Ms [redacted] accepted the promotional offer in the amount of $and the Intelius Premier Plus 7-Day Pass was activated? According to our records, the Intelius Premier Plus Membership was canceled within the initial seven days and was only charged $for the 7-Day Pass.? Per our Terms of Service, which Ms [redacted] agreed to upon the completion of her purchase, Intelius has a no refund policy.Since Ms [redacted] canceled her Intelius Premier Plus Membership, no subscription charges are currently associated with her Intelius account and no further membership charges will occur unless Ms [redacted] proactively signs up for a subscription membership plan sometime in the future.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint: [redacted] I am rejecting this response because: of a request from the business.The last of the card used is *** Sincerely, [redacted]

We are in receipt of the consumer complaint filed by [redacted] .Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend [redacted] review our privacy policy located at http://www.peopleconnect.us/privacyAdditionally, it is important to remember that the procedure to opt out is temporary Intelius is constantly updating its database with new public records It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint Number: [redacted] Consumer Name: [redacted] ? We are in receipt of the consumer complaint filed by Ms [redacted] in connection with her dissatisfaction with a Background Report she ordered on April 6, on the Intelius website ? Intelius is an online public information websiteThe information we provide is gathered from public records and publicly available information via local, state, federal and other agenciesThis data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sourcesHowever, it is important to note that not all states or every county within each state provides digital access to its records and therefore some records may be incomplete ? The report that Ms [redacted] purchased included her search subject’s contact, information, including address, email and phone records, family members, employment, social network profiles and possible civil court records in IllinoisIn addition, a Background report will provide criminal and marital history, if the information is available from the state in which the individual resides or if the individual has this information to reportI have attached both of the disclosures provided prior to the report purchase and within the report purchase for the individual in Ms [redacted] indicating that are search did not find any records ? The Terms of Service which Ms [redacted] agreed to when she purchased her report specifically states that all report purchases are non-refundable and that users “should not assume that the data available through these Services include a complete or accurate history of any person's criminal or civil background or other informationThe data contained in the databases used by the Services have been compiled from publicly available information (such as from court records, phone directories, social networks, business websites, and other public sources) and other proprietary sources for the specific purposes of locating individuals and/or providing general background information about individualsWE HAVE NOT VERIFIED THE DATA OR INFORMATION AVAILABLE THROUGH THE SERVICES AND DO NOT WARRANT ITS ACCURACY, LEGITIMACY, TIMELINESS, LEGALITY OR COMPLETENESSANY DATA OR INFORMATION PURCHASED FROM US VIA THE SERVICES IS PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR NON-INFRINGEMENT.” ? This information should successfully resolve Ms [redacted] ’s complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint Number:? [redacted] Consumer Name: [redacted] ? We are in receipt of the consumer complaint filed by Mr [redacted] in connection with his dissatisfaction with a report he purchased on the Intelius website ? Intelius’ policy is to use all applicable means to deliver the information ordered by its customers.? The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources.? ? According to our records, Mr [redacted] purchased a Background Report on April 11, in the amount of $At the time Mr [redacted] purchased his report, he also ordered an additional Federal and Nationwide Criminal Report in the amount of $According to a review of Mr [redacted] ’s report, his report stated that the subject of his search did not have any marriage or divorce records and that no criminal records were located on the individual specified in the report.? ? Per the Terms of Service that Mr [redacted] agreed to upon ordering his search, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a refund to Mr [redacted] for the Criminal Report in the amount of $Mr [redacted] should note this refund on his account within the next days depending on his financial institution’s billing cycle and internal refund policies ? This information should successfully resolve Mr [redacted] ’s complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com ? ? ?

We are in receipt of the consumer complaint filed by Mr [redacted] .Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer selects the promotional price, they are presented the benefits of the membership and the terms of service of the offer, including billing.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms of service of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated? According to our records, the Intelius Premier Plus Membership was canceled online on August 4, 2017.? Per the terms of service, which Mr [redacted] agreed to when he purchased the discounted People Search Report, Intelius has a no refund policy.? However, as a courtesy, the charge of $for the 7-Day Pass was refunded on August 15, 2017.? The refund will appear on Mr [redacted] ’s statement in one of the next two billing cycles, depending on the closing date.Since Mr [redacted] ’s Intelius Premier Plus Membership is canceled, no subscription charges are currently associated with his Intelius account and no further membership charges will occur unless Mr [redacted] proactively signs up for a subscription membership plan sometime in the future.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint# [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Mr [redacted] in connection with Intelius’ Premier Plus Membership ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Mr [redacted] of the membership offer and details? On August 21, 2016, Mr [redacted] purchased a discounted Phone Report in the amount of $which included a 7-day trial membership of the Premier Plus membershipMr [redacted] was notified of this offer and trial membership when he selected his report type and again on the payment information pageAdditionally, he was required to manually select a checkbox on the payment information page before he could complete his report purchase that specifically notified him of the offer and the membership terms, including that his credit or debit card would be charged $(plus applicable taxes) if he did not cancel his 7-day trial membership, a phone number to cancel his membership, that his membership benefits would continue through the last month for which he paid and that there are no refunds or partial month creditsMr [redacted] was presented with language in the same checkbox that by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy with hyperlinks to eachA representative copy of this purchase page is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ?" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after his report purchase, Mr [redacted] would have received a receipt confirmation email sent to the email address associated with his Intelius accountThis email contained the amount Mr [redacted] paid for his report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel his trial membership ? According to our records, Mr [redacted] did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about his membership prior to the expiration of his trial membershipAs a result, his credit or debit card was charged $on August 29, and every month thereafter in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchase? Per the Terms of Service, Intelius has a no refund policy, however as a matter of customer courtesy, I have granted Mr [redacted] a refund of his last four membership fees in the amount of $($x4)Mr [redacted] should note this refund on his account within the next to days, depending on his financial institution’s billing cycle and internal refund policyWe are unable to provide Mr [redacted] with any additional refunds ? This information should successfully resolve Mr [redacted] 's complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have also reviewed the website to see that my profile has indeed been taken down and find that this resolution is satisfactory to meI will reach out again in the future if I see my information posted again Sincerely, [redacted] ***

Complaint# [redacted] Consumer: [redacted] We are in receipt of the consumer complaint filed by Mr [redacted] in connection with Intelius’ Premiere Plus Membership Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard full one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer Below, I have outlined the process and various places in which Intelius notified Mr [redacted] of the membership offer and details On March 18, 2017, Mr [redacted] purchased a discounted membership in the amount of $.95, which included a 7-day trial membership of the Premier Plus membershipMr [redacted] was notified of this offer and trial membership when he selected his report type and again on the payment information pageAdditionally, he was required to manually select a checkbox on the payment information page before he could complete her report purchase that specifically notified him of the offer and the membership terms, including that his credit or debit card would be charged $(plus applicable taxes) if he did not cancel his day trial membership, a phone number to cancel his membership, that his membership benefits would continue through the last month for which he paid and that there are no refunds or partial month creditsMr [redacted] was presented with language in the same checkbox that by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the purchase page is attached for your review The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: Intelius.com – cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445- Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” Shortly after his report purchase, Mr [redacted] would have received a receipt confirmation email sent to the email address associated with his Intelius accountThis email contained the amount Mr [redacted] paid for his report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel his trial membership According to our records, Mr [redacted] contacted the Intelius Customer Care team on March 21, regarding his trial membershipPer Mr***’s request, the agent removed Mr [redacted] from the trial membership program and waived the $trial membership cancellation feeSince Mr [redacted] was removed from the Intelius Premier Plus plan prior to the assessment of his initial membership fee of $29.95, which would have occurred on March 25, 2017, there have been no other charges, other than the initial $for the phone report Mr [redacted] purchased on March 18, 2017, charged to his account This information should successfully resolve Mr***'s complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] I am sorry to say they have not removed the wrong information under [redacted] deceased wife [redacted] for Costa Mesa CaliforniaOnce removed this issue will be resolvedThank youn [redacted]

Complaint # [redacted] Consumer: [redacted] ? Thank you for providing this additional information ? I was able to locate Mr [redacted] record and have removed him from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsAt some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request ? This information should successfully resolve Mr [redacted] complaint.? Should your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated As requested, the Intelius Premier Plus Membership was canceled on 5/3/and a refund was issued for $ In addition to that, a refund totaling $was issued on 5/4/ The refund will appear on Ms [redacted] statement ($29.95x4) in one of the next two billing cycles, depending on the closing date No future membership charges will occurWe appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint # [redacted] Consumer: [redacted] ? We are in receipt of the complaint filed by Ms [redacted] regarding her claim that Intelius enrolled her into a paid membership program and charged her membership fees without her permission ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Ms [redacted] of the membership offer and details? On September 5, 2017, Ms [redacted] purchased a discounted Phone Report in the amount of $.95, which included a 7-day trial membership of the Premier Plus membershipMs [redacted] was notified of this offer and trial membership when she selected her report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her credit or debit card would be charged $if she did not cancel her 7-day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month creditsMs [redacted] was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the standard purchase page is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ?" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after her report purchase, Ms [redacted] would have received a receipt confirmation email sent to the email address associated with her Intelius accountThis email contained the amount Ms [redacted] paid for her report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel her trial membership ? According to our records, Ms [redacted] did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about her membership prior to the expiration of her trial membershipAs a result, her credit or debit card was charged $on September 13, and every month thereafter on the date of her original purchase in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase? Ms [redacted] spoke to a customer service agent on October 9, who explained the offer Ms [redacted] accepted, Intelius’ no refund policy and removed her from the membership program ? Per the Terms of Service, Intelius has a no refund policy, however as a matter of customer courtesy, I have provided Ms [redacted] with a refund in the amount of $Ms [redacted] should note this refund on her account within the next to days, depending on her financial institution’s billing cycle and internal refund policies ? This information should successfully resolve Ms [redacted] 's complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

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