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Intelius.com Reviews (1283)

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a free trial of the Intelius Premier Membership. When a customer selects the
promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Trial was activated As requested, the Intelius Premier Membership was canceled on 9/1/2016. Intelius has a no refund policy. However, as a courtesy, the last twelve months of charges which total $were refunded. We are declining Mr***’s request for additional charges to be refunded. The charges which have been refunded will appear on Mr***’s statement ($19.95x12) in one of the next two billing cycles, depending on the closing date. No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

As Mr*** has requested, a search credit for a Background Report with Federal and Nationwide County Criminal Check and Business People Search has been added to his account. After logging into his account, Mr*** will find the search credit under “My Credits” which is located in the upper-right corner of the website.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint# *** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms*** in connection with her experience on the Intelius website Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website
Each offer includes the standard full one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward According to our records, Ms*** contacted the Intelius Customer Care team on September 13, regarding her trial membershipPer Ms***’s request, the agent removed Ms*** from the trial membership program and waived the $trial membership feeSince Ms*** was removed from the Intelius Premier Plus plan prior to the assessment of her initial membership fee of $29.95, which would have occurred on September 20, 2017, there have been no other charges, other than the initial $for the report Ms*** purchased on September 12, 2017, charged to her account This information should successfully resolve Ms***'s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at ***@intelius.com Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint: ***
I am rejecting this response becauseFails to address the "bait and switch" displaying of agreed to charge of $in the order summary and instead charging $without warning the customer that the price has changed before asking customer to confirm orderThat's fraud Fails to explain how customer can obtain record from search result State for free and the data is not reflected in the reportAnyone can "claim" they have data on someone, and claim they have sources to all these records, but when they fail to provide report data that is freely available from the State of Washington's openly accessible court and marital records websites, the evidence speaks for itselfThey are deliberately misrepresenting the data they don't possess by claiming they do possess itThat, again, is Fraud
Sincerely,
*** ***

Complaint #*** Consumer: *** ***-*** We are in receipt of the consumer complaint filed by Ms***-*** in connection with her Intelius Premier Membership. Intelius provides clear disclosures within the report purchase process of the Premier membership
offer. Below, I have outlined the process and various places in which Intelius notified Ms***-*** of the membership offer and details On February 27, 2016, Ms***-*** purchased a $People Search ReportAfter completing her report purchase and clicking the “Submit” button, Ms***-*** was presented with an optional 7-day money back guarantee of the Intelius Premier membership. The offer appeared on an individual web page, contained specific offer details and gave her the choice to accept or decline the offer. The offer details were presented in a stand-alone box and explained that the Premier membership would automatically bill Ms***-***’s debit or credit card used to purchase her initial report, the amount her card would be charged and instructions on how to cancel the membership either online or via a toll-free number during and after the 7-day money back guarantee period along with hyperlinks to the Terms of Service and Privacy Policy Directly next to the offer details box, the offer presented two clickable buttons, one labeled “Yes and Show My Report” and the other labeled “No, Show My Report”. In order for the Premier membership to be processed, Ms***-*** would have needed to enter her email address and affirmatively click the “Yes” button. Similar to the offer details box, a statement above the email text field explained that “By typing my email address below, that will constitute my electronic signature and is written authorization to charge/debit my account, and by clicking “Yes” I certify that I have read and agree to the Offer Details displayed to the right.” In this case, Ms***-*** entered her email address and clicked the “Yes” button to accept the membership offerA copy of the purchase page is attached for your review Shortly after his report purchase, Ms***-*** would have received a receipt confirmation email sent to the email address associated with his Intelius accountThis email contained the amount Ms***-*** paid for his report and the Intelius Premier membership terms and conditions and instructions on how to cancel his membership According to our records, Ms***-*** did not opt out of the Intelius Premier membership or contact the Intelius Customer Care team until July Ms***-*** subsequently filed a chargeback with her financial intuition in connection with her last three membership feesHowever, Mastercard ruled the fees were legitimate and reversed the chargebacks in Intelius’ favor Per the Terms of Service, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have gone authorized a refund of Ms***-***’s last three membership fees in the total amount of $(x $19.95) on August 1, and removed her from the paid Premier membership planMs***-*** should note these refunds on her account within the next days depending on her financial institution’s billing cycle and internal refund policy. This information should successfully resolve Ms***-***'s complaint Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

We are in receipt of the consumer complaint filed by Mr***.Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the
Intelius Premier Plus Membership. When a customer selects the promotional price, they are presented the benefits of the membership and the Terms of Service of the offer, including billingBy choosing to proceed with the purchase at the promotional price, the customer agrees to the Terms of Service of the promotional offer.The Intelius Premier Plus Membership will only charge $(plus applicable tax) if it is canceled within the first seven days of activation and the included Background Report voucher is unusedOtherwise, the customer is charged the monthly amount of $(plus applicable tax) which will reoccur each month it remains active.On August 3, 2017, Mr*** accepted the promotional offer for an Assisted Phone Search Report in the amount of $and the Intelius Premier Plus 7-Day Pass was activated.According to our records, the Intelius Premier Plus Membership was canceled within the initial seven days and was only charged $(including tax) for the 7-Day Pass. Per our Terms of Service, which Mr*** agreed to upon the completion of his purchase, Intelius has a no refund policy. We are unable to issue a refund for the Intelius Premier Plus 7-Day Pass.Since Mr*** canceled his Intelius Premier Plus Membership, no subscription charges are currently associated with his Intelius account and no further membership charges will occur unless Mr*** proactively signs up for a subscription membership plan sometime in the future.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Mr*** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Ms*** may still initially notice her name appearing within Google search resultsIf this occurs, it means that while Ms***’s information was still in our systems, Google indexed the public results pages of the Intelius websiteIn order for this listing to be removed, Google will need to re-index these webpages and update the information they have cachedWhen and how often these pages are re-indexed is beyond our control and is based on Google’s internal policies and algorithmsHowever, Ms*** should note, that none of her information appears in any Intelius search results Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at ***@intelius.com Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint # ***
Consumer: *** ***
We are in receipt of the consumer complaint filed by Mr***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other
agencies. For additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy
Per Mr***’ request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating its database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.
Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals
This information should successfully resolve Mr***’ complaint. Should your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected]
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
www.intelius.com

Complaint #*** Consumer: *** We are in receipt of the consumer complaint filed by *** ***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per *** ***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsAt some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request or the individual can utilize the automated online opt out process and select the records they would like removed at https://www.intelius.com/optout This information should successfully resolve *** ***’s complaint. Should your office or *** *** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated As requested, the Intelius Premier Plus Membership was canceled on 5/3/and a refund was issued for $29.95. In addition to that, a refund totaling $was issued on 5/4/2016. The refund will appear on Ms*** statement ($29.95x4) in one of the next two billing cycles, depending on the closing date. No future membership charges will occurWe appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint #: *** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms*** in connection with a Premier Plus membership ($29.95) and a Background ($39.95) and a Nationwide Criminal ($19.95) report she ordered on April 9, on the Intelius
website Prior to purchasing her report, Ms*** was specifically notified what information would be provided if it was availableIntelius’ policy is to use all applicable means to deliver the information services ordered by its customers. The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources. Due to the nature of public records, however, Intelius cannot warrant the information provided is always current, complete, or accurate. Per the Terms of Service Ms*** agreed to upon the completion of her purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, a customer agent provided her with a full refund of her membership fees and partial refunds of her report purchases in the amount of $($full refund for membership fee plus $and $for the Nationwide and Background reports) on April 13, I have provided her an additional refund for the remaining fees in the amount of $(the remaining $and $for the Nationwide and Background reports)Ms*** should note this refund in her PayPal account within the next 5-days depending on PayPal’s internal refund policyWith this last refund, Ms*** has received a full refund of all of her orders on the Intelius website This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint # *** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms*** in connection with a Nationwide Criminal Report she conducted on the Intelius website on September 9, Intelius customers are presented with a two-tier pricing
structure when purchasing reports on the Intelius websiteEach offer includes the standard full one-time purchase price ($49.95) and a second discounted report price ($39.95) plus a one-week trial of the Intelius Premier Plus membershipAccording to our records, Ms*** purchased the standard, one-time payment report option in the amount of $ As outlined in the Terms of Service and noted in the Disclaimer on the report selection page, certain records, such as criminal, marriage, divorce, etcmay not be available in all states and countiesThe data contained in Intelius’ databases have been compiled from publicly available information (such as from court records, phone directories, social networks, business websites, and other public sources) and other proprietary sources for the specific purposes of locating individuals and/or providing general background information about individualsIntelius has not verified the data or information available through our services and we do not warrant its accuracy, legitimacy, legality or completenessAny data or information purchased from Intelius is provided “as is” without warranty and all report purchases are non-refundable I have attached the offer, disclaimers, and purchase pages Ms*** was presented when she purchased her report This information should successfully resolve Ms***’s complaint Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Membership. When a customer selects the
promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier 7-Day Pass was activated As requested, the Intelius Premier Membership was canceled on 3/24/and a refund was issued for the total amount of $219.45. On 3/28/2016, an additional refund was issued for the total amount of $99.75. The refund will appear on MrSchneier’s statement ($19.95x16) in one of the next two billing cycles, depending on the closing date. Again, all membership charges have been refunded and no future charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated As requested, the Intelius Premier Plus 7-Day Pass was canceled on 10/20/and a refund for $was issued on 11/2/2015. Additionally, we want Ms*** to be fully satisfied with her purchase from Intelius. Since she was not completely satisfied with the Assisted Phone Search Report, we have also processed a refund of $to her account on 11/2/2015. This refund ($7.95, $0.95) will appear on her statement in one of the next two billing cycles depending on the closing. Again, all charges have been refunded and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

We are in receipt of the consumer complaint filed by Mr***.Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the
Intelius Premier Plus Membership. When a customer selects the promotional price, they are presented the benefits of the membership and the Terms of Service of the offer, including billingBy choosing to proceed with the purchase at the promotional price, the customer agrees to the Terms of Service of the promotional offer.The Intelius Premier Plus Membership will only charge $(plus applicable tax) if it is canceled within the first seven days of activation and the included Background Report voucher is unusedOtherwise, the customer is charged the monthly amount of $(plus applicable tax) which will reoccur each month it remains active.On August 3, 2017, Mr*** accepted the promotional offer for an Assisted Phone Search Report in the amount of $and the Intelius Premier Plus 7-Day Pass was activated.According to our records, the Intelius Premier Plus Membership was canceled within the initial seven days and was only charged $(including tax) for the 7-Day Pass. Per our Terms of Service, which Mr*** agreed to upon the completion of his purchase, Intelius has a no refund policy. We are unable to issue a refund for the Intelius Premier Plus 7-Day Pass.Since Mr*** canceled his Intelius Premier Plus Membership, no subscription charges are currently associated with his Intelius account and no further membership charges will occur unless Mr*** proactively signs up for a subscription membership plan sometime in the future.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have removed the requested information from the Intelius database, as well as affiliated sites.Since Google.com is not our website, we do not have direct control over the information appearing in their search results. We have submitted a second removal request to Google.com on Ms***’s behalf. We have also added the Intelius URL Ms*** provided to a robots.txt file which should prevent Google from showing the listing in the future.Again, we recommend Ms*** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint # ***
Consumer: *** ***
We are in receipt of the consumer complaint filed by Mr***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agencies.
For additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at ***
Per Mr***’ request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating its database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.
Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals
This information should successfully resolve Mr***’ complaint. Should your office or Mr*** have any questions or need additional information, please feel free to contact me at ***
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
www.intelius.com

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