Intelius.com

Complaint: ***I am rejecting this response because:
This is a national business, their reply indicates:
The email form on our Contact Us page is not currently functioning. We are working to make the email form functional again. It will be restored soon
This would indicate they ARE experiencing problemsSince their business is Internet based, it is difficult to comprehend "why" bugs would exist with their customer interface for an extended period of timeI am currently overseas and it is not practicle for me to phone their customer serviceTheir reply also indicated that they don't accept credit card payments over the phoneAs I indicated: several attempts were made over the course of days to input "multiple" credit card(s) on their payment portalI could not complete any of the transactions as a "problem" with the credit card was indicatedThey have acknowledged a "problem" with their webpage but not a problem with the payment portion? I am unaware of what a phone call would resolveRegardless if their "email" customer service link works or not on their web page, I sent an email directly to customer support which, went unansweredPerhaps they should issue me a "case" number and a primary point of contact to follow up a customer concernNot a: call our toll free numberSo, that I can enter a revolving phone tree, explain the problems I have been experiencing to 1/dozen people in India that are all very sorry about my problemThat is not customer service, that will not fix the problem.Sincerely,*** ***

We are in receipt of the consumer complaint filed by Mr***. The only account I am able to locate using the information Mr*** provided has not had any transactions since December 15, 2015. It is possible that Mr*** has an account under a different email address or
name. If he can provide me with the information below, I will research this matter further: - An email address that may have been used to create the account- The first six and the last four digits of the credit/debit card and billing zip code- The order number provided on his purchase order We recommend he respond directly through the Revdex.com complaint resolution process.I look forward to receiving the additional information from Mr***

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms*** in connection with a Statewide Criminal Report she purchased on May 6, on the Intelius website Intelius is an online public information websiteThe information
we provide is gathered from public records and publicly available information via local, state, federal and other agenciesThis data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sourcesHowever, it is important to note that not all states or every county within each state provides digital access to its records and therefore some records may be incomplete Per the Terms of Service Ms*** agreed to upon the completion of her purchase, Intelius has a no refund policyHowever, as a matter of courtesy, a customer care agent provided Ms*** with a full refund in the amount of $and a free Statewide Criminal Check report on May 8, Ms*** should note this refund on her account within the next 5-days depending on PayPal’s internal refund policy This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** The first seven days and which I canceled with that time frame, but they still charge me 7.95. I did sign up for the prieme part of the company

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint #Consumer: *** *** We are in receipt of the consumer complaint filed by Mr*** in connection with his US Search OmniSearch Monthly Membership Per his request, US Search removed Mr*** from the membership program on October 12, Mr***
subsequently filed a chargeback complaint with his financial institution on November 14, in connection with his last membership fee on October 8, Since this charge is pending with the bank’s consumer dispute resolution process, we are unable to offer a refund of this charge at this time Since Mr*** is no longer enrolled in the monthly membership plan, there will be no additional charges to his account going forwardPer the Terms of Service, US Search does not provide refunds, however, I have provided him a courtesy refund of his September 8, membership fee in the amount of $Mr*** should note this refund on his billing statement within the next to days, depending on his financial institution’s billing cycle and internal refund policies This information should successfully resolve Mr***’ complaint Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.ussearch.com

Complaint #*** Consumer: *** *** We are in receipt of Ms***’ rebuttal response As stated in my earlier response, I have already removed Ms***’ information from the Intelius website Information on how to remove information from the Intelius website and our opt out procedures can be found In Section “Updating or Removing Your Information” of the Intelius Privacy Policy located at http://www.peopleconnect.us/privacy Specifically, the Privacy Policy states: “In connection with the Intelius and US Search Services, public records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesCommercial records consist of information that is maintained by enterprises and is available for purchase, such as marketing and telemarketing lists, phone connect and disconnect information, and business profile dataAs a courtesy, we enable you to opt out your personal information from the Intelius and US Search databasesWhat this means is that your name as it appears in a particular record and the associated identifying information such as your address and phone number will be suppressed if you request this in the manner described belowHowever, please note that any time your identifying information appears in a public record or in a publicly or commercially available manner, in a way that is different from the particular record you opted out, it may again appear in our databasesFor example, if your address or area code changes, your new information (including other associated identifying information) may again appear unless you opt out the new recordSimilarly, if the way in which your name or address appears in a record differs from a record you opted out (e.g., "Michael" instead of "Mike," or "Second AVE NE" instead of "1212-2nd Avenue Northeast"), we may include the differing recordPlease also note that there may be more than one record in our databases associated with your personal informationOpting out one particular record will not opt out other record(s)An opt-out will apply from the processing date forward; any report purchased prior to your opt-out will still be available to the purchaser thereof in accordance with the terms of the applicable ServicesThere are many other companies offering public records search services, and your request that we opt out your information from our databases will not prevent your information from appearing on these other servicesThe quickest and simplest way to have your information removed from our databases is to send us a request onlineYou can also submit an opt-out request via postal mailRegardless of which method you choose, in order for us to suppress your personal information from appearing in our databases, we need to verify your identityTo do this, we need proof of identity, consisting of either: A copy of a government-issued ID with any photo or ID number crossed outExamples: driver's license, U.Spassport, U.Smilitary ID card, state-issued ID card, or employee ID card from a state agency; orA notarized Identity Verification FormWe will only use this information to process your opt-out requestOnline If you opt-out online, please be sure to include your email address so that we can notify you both when your request is received and when we've completed your opt-outIntelius Online Opt-Out Form Mail If you submit your opt-out request via postal mail, in addition to your proof of identity, please include the following so we can accurately identify your records: NameDate of BirthAddress Here is the contact information for submitting your request: P.OBox Bellevue, WA 98009- Your information will be removed from our database in approximately 7-daysOpt-out requests must be submitted to us individually by the subject of a particular recordBulk opt-out requests will not be fulfilled.” This information should successfully resolve Ms***’ complaint and Intelius now considers this matter closed Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint# *** Consumer name: Anthony Omisore We are in receipt of the rebuttal response filed by Mr*** According to our records, it appears Mr*** bank rejected his latest attempt to purchase a membership on the Intelius websiteMr*** will either need to discuss the charge with his bank or use a different financial method to purchase his paid membershipA copy of his membership record is attached for your review Additionally, during several phone and email interactions, Mr*** has repeatedly requested a discount $membership. This discount only applies to the first month of membership and then reverts to the standard $monthly feeSince Intelius provided Mr*** with free background report (a $value) and People Search Reports ( a $value), he is ineligible to receive the $first month offerAll four of these reports will expire on June 25, Even though Mr*** does not currently have a paid membership, he still has an account on the Intelius websiteHe can access his free reports by logging into his account with his email and password credentials and clicking on the hamburger icon (the box with three lines that appears next to his name) in the upper right corner of the Intelius websiteA menu bar will appear in the right-side of his screen that will display the vouchers available for his use along with the date the free report vouchers expireI’ve attached a screen shot for his reference This should resolve Mr*** complaint and Intelius now considers this matter closed Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint# *** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms*** in connection with Intelius’ Identity Protect and Premier Membership paid subscriptions According to our records, Ms*** accepted a membership in the
Intelius Premier Membership when she purchased a discounted Nationwide Criminal Check on May 17, After she completed her initial purchase, she accepted a 7-day trial membership for Intelius’ companion Identity Protect Program After enrolling in each program, Ms*** would have received a confirmation email sent to the email address associated with her Intelius accountThis email contained the amount Ms*** paid for her report and the Intelius Premier and Identity Protect membership terms and conditions and instructions on how to cancel each of her membershipsAdditional information regarding each membership program can be found at https://www.intelius.com/idprotect and www.intelius.com Each monthly statement from her financial institution that included a monthly fee from Intelius would have also included a phone number to cancel her membership subscription(s)Additionally, her credit card agency would have supplied Intelius with all updated information, including numbers and expiration dates when new information became available According to our records, Ms*** did not contact us regarding the Intelius Premier and Identity Protect memberships until November 27, At that time, an Intelius Customer Service Agent cancelled Ms***s memberships and provided her a refund of her last three-month membership fees for both memberships for a total amount of $($x = $119.70)Out of courtesy, I have provided her an additional months of refunds for both memberships in the amount of $Her total refund therefore, is six months for each membership in the total amount of $We are unable to provide Ms*** with any additional refunds This information should successfully resolve Ms***'s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Issue has been resolved.Sincerely, *** ***

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated. The Intelius Premier Plus 7-Day Pass provides reports which can include name, age, aliases, address history, phone numbers, email addresses, and relatives. When the Background Report search credit which was provided with the Intelius Premier Plus 7-Day Pass was consumed, the membership immediately charged the monthly cost for the membership. Before the search credit was consumed, Mr*** would have received a prompt confirming the use of the search credit and the charge which he would receiveThe Intelius Premier Plus Membership was canceled on 3/28/2016. The charge of $was refunded on 4/1/2016. This refund will appear on Mr***’s statement in one of the next two billing cycles, depending on the closing date. No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint: ***I am rejecting this response because:The notice said I would automatically be enrolled in the premium membership but it did not say that Inwould be charged Sincerely,*** ***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com:I dont see how this company is allowed to operate if this is only a temporary fix How can they utilize our private info and post it online?Sincerely, *** ***

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we do provide a self-service opt-out procedure in which users can: 1. Enter their information in a form to search for their name 2. Select their listing from the list of results 3. Enter a valid email address 4. Check their email and click on the link Intelius sends them Intelius will then provide them a reference number and will send them a confirmation email when the removal has been completedValid requests are typically completed within hours Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Ms*** may still initially notice her name appearing within Google search resultsIf this occurs, it means that while Ms***’s information was still in our systems, Google indexed the public results pages of the Intelius websiteIn order for this listing to be removed, Google will need to re-index these webpages and update the information they have cachedWhen and how often these pages are re-indexed is beyond our control and is based on Google’s internal policies and algorithmsHowever, Ms*** should note, that none of her information appears in any Intelius search results Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at ***@intelius.com Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for resolving this matter promptly and courteouslyI am currently awaiting the specified refund.Sincerely, *** ***

Complaint # *** Consumer: *** *** We are in receipt of the consumer complaint filed by Mr*** Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agencies
In addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesCommercial records consist of information that is maintained by enterprises and is available for purchase, such as marketing and telemarketing lists, phone connect and disconnect information, and business profile dataFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per Mr***’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsAt some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request In the meantime, Mr*** may temporarily still see his name within Google search results pagesIf this occurs it means that while Mr***’s information was still in our systems, Google indexed the public results pages of our affiliates websiteUnfortunately, we do not have the ability to remove this information from Google’s search results In order for this specific search string to be removed, Google will need to re-index these webpages and update the information they have cachedWhen and how often these pages are re-indexed is beyond our control and is based on Google’s internal policies and algorithmsHowever, Mr*** should note, that none of his information appears in any of our search results Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Mr***’s complaint. Should your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***,
The resolution fromthe business claims that they do not have my linkHowever, they have removed my information fromtheir site
I will keep this response and if they ever put my personal information on their web site to sell it I will they violated the integrity and promote criminal activities
For now they have removed my informationThey should not have kept my information in the first place.
Sincerely, *** *

I don't have an email that this "ORDER" was placed from because I didn't place any ORDER The card that is getting charged however is a discover and starts in *** and ends in *** Screen capture attached I have reported more of the charges as fraud to my credit card company
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***