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Intelius.com Reviews (1283)

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated The Intelius Premier Plus Membership was canceled on 7/6/and a refund was issued for the total amount of $on 7/8/2016. The refund will appear on MrManuel’s statement ($29.95x2) in one of the next two billing cycles, depending on the closing date. Again, all membership charges have been refunded and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated As requested, the Intelius Premier Plus Membership was canceled on 4/15/and a refund was issued in the total amount of $89.85. The refund will appear on Ms*** statement ($29.95x3) in one of the next two billing cycles, depending on the closing date. All membership charges have been refunded and no future membership charges will occur.We received Ms*** refund request regarding overdraft fees however; we are unable to process refunds for overdraft charges. As requested, we have refunded the charges for the Intelius Premier Plus Membership.Additionally, Intelius keeps all customers billing information secured and encrypted. The billing information cannot be seen in the system, it is truncated for security. Unfortunately, the billing information cannot be removed Ms*** account has been disabled. This means that her account can no longer be accessed by logging in.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint #*** Consumer: ** ** We are in receipt of the consumer complaint filed by Mr** Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesIn addition to
public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesCommercial records consist of information that is maintained by enterprises and is available for purchase, such as marketing and telemarketing lists, phone connect and disconnect information, and business profile dataFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s license Per Mr**’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsAt some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Mr**’s complaint. Should your office or Mr** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

thank you it is impossible to cancel on your website.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint Number: *** Consumer Name: *** *** We are in receipt of the consumer complaint filed by Mr*** in connection with his dissatisfaction with the Nationwide Criminal Search Report he ordered on March 30, on the USSearch.com website USSearch.com
is an online public information websiteThe information we provide is gathered from public records and publicly available information via local, state, federal and other agenciesThis data is compiled into a comprehensive public record search that USSearch.com maintains with active updates from its sourcesHowever, it is important to note that not all states or every county within each state provides digital access to its records and therefore some records may be incomplete The Terms of Service which Mr*** agreed to when he purchased his report specifically states that all report purchases are non-refundable and that users “should not assume that the data available through these Services include a complete or accurate history of any person's criminal or civil background or other informationThe data contained in the databases used by the Services have been compiled from publicly available information (such as from court records, phone directories, social networks, business websites, and other public sources) and other proprietary sources for the specific purposes of locating individuals and/or providing general background information about individualsWE HAVE NOT VERIFIED THE DATA OR INFORMATION AVAILABLE THROUGH THE SERVICES AND DO NOT WARRANT ITS ACCURACY, LEGITIMACY, TIMELINESS, LEGALITY OR COMPLETENESSANY DATA OR INFORMATION PURCHASED FROM US VIA THE SERVICES IS PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR NON-INFRINGEMENT.” However, as a matter of customer courtesy, I have provided a refund to Mr*** in the amount of $on April 17, Mr*** should note this refund on his statement within the next 30-days depending on his financial institution’s billing cycle and internal refund policy This information should successfully resolve Mr***’s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.USSearch.com.com

Complaint Number: *** Consumer Name: *** *** We are in receipt of the consumer complaint filed by Ms*** in connection with her dissatisfaction with a Background Report she ordered on July 21, on the Intelius website Intelius is an online public information
websiteThe information we provide is gathered from public records and publicly available information via local, state, federal and other agenciesThis data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sourcesHowever, it is important to note that not all states or every county within each state provides digital access to its records and therefore some records may be incomplete The report that Ms*** purchased included her search subject’s contact, information, including address, email, phone, family members and employment historyIn addition, a Background report will provide criminal, civil and marital history, if the information is available from the state in which the individual resides or if the individual has this information to reportIn this instance Ms*** purchased a background report for the State of Oklahoma and no criminal information appeared in her reportHowever, a Nationwide Criminal Record Search of her subject’s name provides additional criminal record activity in state other than Oklahoma The Terms of Service which Ms*** agreed to when she purchased her report specifically states that all report purchases are non-refundable and that users “should not assume that the data available through these Services include a complete or accurate history of any person's criminal or civil background or other informationThe data contained in the databases used by the Services have been compiled from publicly available information (such as from court records, phone directories, social networks, business websites, and other public sources) and other proprietary sources for the specific purposes of locating individuals and/or providing general background information about individualsWE HAVE NOT VERIFIED THE DATA OR INFORMATION AVAILABLE THROUGH THE SERVICES AND DO NOT WARRANT ITS ACCURACY, LEGITIMACY, TIMELINESS, LEGALITY OR COMPLETENESSANY DATA OR INFORMATION PURCHASED FROM US VIA THE SERVICES IS PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR NON-INFRINGEMENT.” Per Ms***’s request, I have cancelled her Intelius account This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at ***@intelius.com Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint #: *** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesPublic
records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databasePer Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at ***@intelius.com Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint Number: ***
Consumer Name: *** ***
We are in receipt of the consumer complaint filed by Mr*** in connection with his dissatisfaction with the information received on the people research reports he ordered in July
Intelius is an online public
information website. The information we provide is gathered from selected public records and publicly available information via local, state, federal and other agenciesThis data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources
According to our records, Intelius has not received any prior communication from Mr*** in connection with his dissatisfaction with Intelius’ servicesPer the Terms of Service, Intelius has a no refund policy, however, as a matter of customer courtesy, I have provided a refund of $to Mr*** in connection with the two reports he ordered on July 12, (one for $and the other for $1.97) and for the one report he ordered on July 5, (in the amount of $3.95) on October 5, Mr*** should note this refund on his account within the next to days depending on his financial institution’s billing cycle
This information should successfully resolve Mr***’s complaint. Should your office or Mr*** have any questions or need additional information, please feel free to contact me at ***@intelius.com
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
Intelius, Inc
www.intelius.com

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms*** Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other
agenciesPublic records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s licensePer our Privacy Policy, opt out requests are processed in approximately 7-days Per Ms*** request, I removed her information from the Intelius database as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms***’ complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint: ***
I am rejecting this response because: I am rejecting this response for many reasonsFirst is Intelius' track record as a company that rips off customers by signing them up for services the customer does not request and services they are not aware they are signing up forOn the Revdex.com website, there are around complaints and reviews about this companyOut of those 300, 90% of them are negative responses, many of which deal with the unethical billing practices this company usesIm convinced the very few positive responses about the company are planted in their Revdex.com page by their own employeesI have found countless people online, through my research, describing Intelius as a scam companyA company that NO ONE should do business with, only refunding peoples money when threatened with Revdex.com complaints, and complaints filed with the attorney general in WashingtonIf I do not receive a full refund, that is my next step. The company places in very small print in the terms and services section of the payment page the fact that we are agreeing to a day trial and a $a month premium membership if we do not cancel before those days are upIn addition, they burry the mention of the premium account in the middle of the largest terms and conditions check box I have ever seenTHIS IS THE ONLY MENTION OF THE $CHARGE TURNING INTO A $PREMIUM ACCOUNT THAT I HAVE YET TO FIND, DESPITE INTELIUS CLAIMING THEY MAKE IT ABUNDANTLY CLEARThis issue is illustrated in my second attachment, a screenshot from the Intelius website's checkout page, the same image the company attached to their original rebuttal to my complaint. In my third attachment, I have created a mock search someone to illustrate how unclear the billing is for a one-time searchIt shows the $charge, but ABSOLUTELY NO MENTION OF THIS CHARGE TURNING INTO A $MONTHLY CHARGE. The next issue I have is in the confirmation email that the company sends outIntelius claims that this is their second line of defense in notifying me about what I purchased and the fact that I need to cancel my account before my day trial turns into a premium membershipHowever, all that is mentioned in this confirmation email is my order number, the charge which is clearly marked as $with no mention of that charge turning into a premium membership, and the company's customer service contact informationThis issue is clearly illustrated in my second attachment. Next, the company has no idea about the exact dates they charged my card, giving me very little hope regarding their business practicesAll of my transactions, according to my bank statements, occurred on the 22nd day of every month since they forced this premium account on meHowever, the company claims they charged my card on the 28th of every month in their rebuttalVery untrustworthy. In addition, when talking to the original customer service agent on the phone, she refused to refund me anything, stating that was their rigid and unflinching policyHowever, I kept prodding herEventually she gave me a one month refundBut, still being unsatisfied, I kept prodding, so much so that she gave the phone up to her supervisorIn prodding him incessantly, he eventually gave me a three month refund, although it was supposedly against company policyThis leads me to believe that this company is basically extorting me for my moneyThey're making it difficult for me to receive a refund, giving me a fraction of what they owe me, hoping I will stop contacting them. Also, the customer service agents I spoke to claim they have finalized the refund of my money for the last monthsHowever, I only received a confirmation email for the month that the original customer service agent gave meI have received nothing from the supervisorThis can be seen in attachment 4. Lastly, the agents that I spoke to on the phone stated that the refund would be in my account within 5-business days and that I should contact them with my confirmation code if this does not occurHowever, in the rebuttal to my original Revdex.com complaint, the company stated that I should receive the money in 30-daysAs can be seen through the information provided, there is A LOT of conflicting information being presented to me, both directly and indirectly, from the companyTherefore, I would like a full refund of the months of money you stole from me or I will take further action with the attorney general in Washington.
Sincerely,
*** ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
** **

Complaint: ***I am rejecting this response because:
I cancelled that membership as my credit card alerted me of a $charge by intelliusLooking into cause of the charge I found Intellius has entered me into membership that I did NOT select nor purchased
I want the $charge voided and removed NOW, I do not consider $refund within billing cycles acceptable.Sincerely,*** ***

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated As requested, the Intelius Premier Plus 7-Day Pass was canceled on 11/5/and the charge of $was not charged. Only a charge of $will be charged for the People Search Report. No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Intelius collects and compiles public records and publicly available information for the purpose of locating individuals and providing general background information. Intelius is not a Consumer Reporting Agency (CRA) as defined by the Fair Credit Reporting Act (FCRA)The products and services
provided by Intelius cannot be used to make decisions about employment, credit, tenant screening, or any related purpose covered by the FCRA I recommend Ms*** review the Intelius Terms & Conditions for more clarification at http://www.intelius.com/useragreement.php We want Ms*** to be fully satisfied with her purchase from Intelius. Since she was not completely satisfied with the Nationwide Criminal Check, we have processed a refund of $to her account on 3/23/2016. This refund will appear on her statement in one of the next two billing cycles depending on the closing Additionally, the Intelius Premier 7-Day Pass was canceled on 3/23/and the charge of $was never charged. No future membership charges will occur We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Intelius collects and compiles public records and publicly available information for the purpose of locating individuals and providing general background information. Intelius is not a Consumer Reporting Agency (CRA) as defined by the Fair Credit Reporting Act (FCRA)The products and services
provided by Intelius cannot be used to make decisions about employment, credit, tenant screening, or any related purpose covered by the FCRA I recommend Ms*** review the Intelius Terms & Conditions for more clarification at http://www.intelius.com/useragreement.php We want Ms*** to be fully satisfied with her purchase from Intelius. Since she was not completely satisfied with the Nationwide Criminal Check, we have processed a refund of $to her account on 3/23/2016. This refund will appear on her statement in one of the next two billing cycles depending on the closing Additionally, the Intelius Premier 7-Day Pass was canceled on 3/23/and the charge of $was never charged. No future membership charges will occur We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

We are in receipt of the consumer complaint filed by Mr***. The only account I am able to locate using the information Mr*** provided has not had any transactions since December 15, 2015. It is possible that Mr*** has an account under a different email address or
name. If he can provide me with the information below, I will research this matter further: - An email address that may have been used to create the account- The first six and the last four digits of the credit/debit card and billing zip code- The order number provided on his purchase order We recommend he respond directly through the Revdex.com complaint resolution process.I look forward to receiving the additional information from Mr***

Complaint: ***
I am rejecting this response because: The only database this information could have been obtained from is a closed, inactive LinkedIn accountI gave no one authority to share my personal information and expect that this will be removed permanently from the website
Sincerely,
*** ***

Intelius customers are presented with a single page display offering enrollment in the Intelius Premier Membership. When customers accept the offer they enter their email address as an electronic signature and select the “Yes, Show My Report” button to confirm their acceptance of this
offer. The customer can also decline this offer by selecting the “No, Show My Report” button. All of the offer details and benefits of the membership, including billing, are listed on the offer pageIn this case, the promotional offer was accepted and the Intelius Premier Membership was activated The Intelius Premier Membership was canceled on 6/3/along with the pending charge of $ Additionally, Intelius does not state the number of criminal records that are available prior to purchasing a report. However, we want Mr*** to be fully satisfied with his purchase from Intelius. Since he was not completely satisfied with the Statewide Criminal Check, we canceled the charge of $on 6/4/2016. This will reflect on his statement in one of the next two billing cycles depending on the closing. Again, all charges have been canceled and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint Number: ***
Consumer Name: *** ***
We are in receipt of the consumer complaint filed by Mr*** in connection with his dissatisfaction with the information received on the people research reports he ordered in July
Intelius is an online public
information website. The information we provide is gathered from selected public records and publicly available information via local, state, federal and other agenciesThis data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources
According to our records, Intelius has not received any prior communication from Mr*** in connection with his dissatisfaction with Intelius’ servicesPer the Terms of Service, Intelius has a no refund policy, however, as a matter of customer courtesy, I have provided a refund of $to Mr*** in connection with the two reports he ordered on July 12, (one for $and the other for $1.97) and for the one report he ordered on July 5, (in the amount of $3.95) on October 5, Mr*** should note this refund on his account within the next to days depending on his financial institution’s billing cycle
This information should successfully resolve Mr***’s complaint. Should your office or Mr*** have any questions or need additional information, please feel free to contact me at ***@intelius.com
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
Intelius, Inc
www.intelius.com

Complaint No.: ***
Consumer Name: *** ***
We are in receipt of the consumer complaint filed by Ms*** in connection with US Search’s pricing structure
US Search customers are presented with a two tier pricing structure when purchasing reports on the US Search
website. Each offer includes a discounted report price plus a two-day trial of the OmniSearch membership. If the user elects to continue with their selected report type but does not wish to continue the OmniSearch membership they are instructed to cancel the OmniSearchs membership within two daysAccording to our records, Ms*** did not remove herself from the membership program and her credit card was subsequently charged $for her initial OmniSearch membership and a second membership fee was assessed on November 27, 2016,
Per the Terms Service Ms*** agreed to upon the completion of her report purchase, US Search has a no refund policyOn December 1, 2016, Ms*** contacted the US Search customer care team via telephone. The customer care agent removed Ms*** from the OmniSearch membership program and, as a matter of customer courtesy, provided her a refund of her last membership fee in the amount of $Ms*** should note this refund on her credit card within the next to days, depending on her financial institution’s refund policies. US Search is unable to provide refunds for insufficient funds or overdraft fees assessed by member’s financial institutions
Sincerely,
Tara M***www.ussearch.com

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