Intelius.com

Complaint#: *** Consumer: *** *** Thank you for bringing this to our attentionAfter one of our representatives contacted Mr*** regarding these charges, we were able to locate the account that used Mr***’s credit card informationAfter reviewing the charges, we
refunded Mr***’s card in the amount of $Mr*** should see this refund on his account within the next to days depending on his financial institution’s billing cycle and internal refund policies We take matters of this nature very seriouslyIf Mr*** hasn’t already done so, we highly recommend that he contact his financial institution and local authorities to report these unauthorized charges to his accountIntelius would be happy to provide assistance in the event either agency contacts us in regard to any ongoing investigation Thank you for bringing this to our attention and we hope that we have resolved this matter in a prompt and satisfactory manner Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

RE: ID ***-Intelius has been resolvedIntelius credited al the money back into my checking account
Thank you for your help on this matter
Sincerely,
*** ***

Complaint # *** Consumer: *** *** We are in receipt of the consumer complaint filed by Mr*** in connection with an Intelius Premier Plus membership he purchased on August 22, on the Intelius website It is Intelius’ policy to use all applicable means to
deliver the information services ordered by its customers. The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources. Due to the nature of public records, however, Intelius cannot warrant the information provided is always current, complete, or accurate. Per the Terms of Service Mr*** agreed to upon the completion of his purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a full refund of the cost of the membership and additional areports Mr*** purchased in the amount of $(a 50% discounted $membership in the amount of $plus two additional $current phone and address reports) on August 29, Mr*** should note this refund on his account within the next to days depending on his financial institution’s billing cycle and internal refund policy Mr*** was also removed from the Intelius Premier Membership program prior to any full price membership renewals and he won’t see any additional charges in connection with this paid membership on his account This information should successfully resolve Mr***’ complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint #*** Consumer: *** *** Thank you for providing this additional information I was able to locate Mr*** record and have removed him from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsAt some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request This information should successfully resolve Mr*** complaint. Should your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Intelius’s policy is to use all applicable means to deliver its information services to its customers. The information we provide is gathered from selected sources of public records and publicly available information. The data is compiled into a comprehensive public record search that
Intelius maintains with active updates from its sources. Due to the nature of public records, Intelius cannot warrant the information provided is current, complete, or accurateWe want Ms*** to be fully satisfied with her purchase from Intelius. Since she was not completely satisfied with the Nationwide Criminal Check, we canceled the charge of $on 11/18/2016. This will reflect on her statement in one of the next two billing cycles depending on the closingWe sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

We are more than willing to help with Mr*** Intelius account; however, we are unable to locate an account in our system using the information provided to us. We can locate his account using an alternative email address or the order number found on the purchase receipt. Once we
receive the requested information we will be able to investigate this matter further.If Mr*** would like to contact Intelius Customer Care directly, he can email us by visiting http://www.intelius.com/emailcontact or he can reach us by phone TOLL FREE at (888) 445-2727. We are open from 5:00am to 6:00pm PST Monday through Friday and Saturday and Sunday from 6:00am to 4:00pm PST.We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

We are in receipt of the consumer complaint filed by Mr***.Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of
the Intelius Premier Plus Membership. When a customer selects the promotional price, they are presented the benefits of the membership and the terms of service of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms of service of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated According to our records, the Intelius Premier Plus Membership was canceled online on August 4, 2017. Per the terms of service, which Mr*** agreed to when he purchased the discounted People Search Report, Intelius has a no refund policy. However, as a courtesy, the charge of $for the 7-Day Pass was refunded on August 15, 2017. The refund will appear on Mr***’s statement in one of the next two billing cycles, depending on the closing date.Since Mr***’s Intelius Premier Plus Membership is canceled, no subscription charges are currently associated with his Intelius account and no further membership charges will occur unless Mr*** proactively signs up for a subscription membership plan sometime in the future.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated As requested, the Intelius Premier Plus 7-Day Pass was canceled on 12/27/along with the pending charge of $8.71. Additionally, we want Ms*** to be fully satisfied with her purchase from Intelius. Since she was not completely satisfied with the People Search Report, we processed a refund of $to her account on the same day This will reflect on Ms***’s statement ($8.71, $3.23) in one of the next two billing cycles, depending on the closing date. No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesPublic
records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s license Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at ***@intelius.com Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

We are more than willing to help with Mr***’s Intelius account; however, we are unable to locate an account in our system using the information provided to us. In order for us to locate an account, we need to be provided with at least one of the following:-An alternative email address
that may have been used to create the account-The name of which the account is under-The Order Number provided for a purchased productWe ask that Mr*** reply with any of the requested information. Once we receive the information, we will be able to investigate this matter further We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint# *** Consumer: *** *** We are in receipt of the additional correspondence from Ms*** According to our review of Ms***’s account, we do not find any evidence of fraud. However, if Ms*** believes her financial identity has been compromised, we encourage her to contact her local authorities As noted in our earlier response, the refund provided to Ms*** was as a courtesy and no additional refunds will be provided This information should successfully resolve Ms***'s complaint and Intelius now considers this matter closed Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

We are in receipt of the consumer complaint filed by Ms***. Intelius’s policy is to use all applicable means to deliver the information services to its customers. The information we provide is gathered from selected public records and other sources. The data is compiled into a
comprehensive public record search that Intelius maintains with active updates from its sources. Due to the nature of public records, Intelius cannot warrant the information provided is current, complete, or accurateWe want Ms*** to be fully satisfied with her purchase from Intelius. Since she was not completely satisfied with the Property Report, we have processed a refund of $to her account on August 10, 2017. This refund will appear on her statement in one of the next two billing cycles depending on the closing.Additionally, we have canceled the Intelius Premier Plus 7-Day Pass. Ms*** was not charged for the 7-Day Pass.We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint: ***
Consumer: *** *** I am Rejecting the Business Response from Intelius for the following reasons, in descending order of importance: When I *** "*** *** Intelius", there are two results in the beginning, within the visible text description on screen, that state I am related to *** ***I have complained in numerous emails to Intelius that she is NOT my relative, she is, in fact, the ***, *** *** *** who became the second wife of my ex-husband!!! Therefore my name needs to be removed from any association with her whatsoever! *** *** needs to be removed from the text description for *** ***! ASAP! Similar issue with the *** *** ***, search result directly after *** *** as described aboveIn the text description it clearly states I'm his relativeI'm NOT! *** *** needs to be removed from the text description for *** *** *** Intelius! ASAP! I sent numerous emails to Intelius directly to Intelius as per my Revdex.com complaintINTELIUS NEVER REPLIED TO ANY OF MY NUMEROUS EMAILSHow dare they deny this! HAD INTELIUS RESPONDED PROMPTLY NO COMPLAINTS WOULD BE NECESSARYDUH TO INTELIUS. Intelius has a lot of excuses, but none of them excuse their lack of actions when erroneous information is reported to themAll of their excuses are pathetic and lame! ERRONEOUS INFORMATION IS AN ENTIRELY SEPARATE AND DISTINCT ISSUE FROM OPT OUT! Intelius fails to remedy their antiquated and obsolete OPT OUT proceduresIntelius needs to implement an online OPT OUT feature as all of their competitors in the same industry have, with instant response and processing online onlyEach individual has their own unique email address for easy identification purposesThere is no business reason why Intelius does not have AN IMMEDIATE ONLINE OPT OUT feature like all other similar companies in their industryNO EXCUSE WHATSOEVER. For these reasons, I am COMPLETELY Rejecting the Business Response from Intelius! *** * ***

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a free trial of the Intelius Premier Membership. When a customer selects the
promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Trial was activated As requested, the Intelius Premier Membership was canceled on 9/1/2016. Intelius has a no refund policy. However, as a courtesy, the last twelve months of charges which total $were refunded. We are declining Mr***’s request for additional charges to be refunded. The charges which have been refunded will appear on Mr***’s statement ($19.95x12) in one of the next two billing cycles, depending on the closing date. No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing The terms and conditions of the Intelius Premier Plus promotional offer, including the billing details, are presented multiple times during the purchase process. Once a user selects a specific price point, the billing details are shown in the order summary, which is viewable on each page of the checkout process. On the final page of the checkout process, the billing details of the promotional offer are presented again and the user must affirmatively check a box next to these details in order complete the purchase. If the billing details are not accepted, the promotional offer is removed and the cost of the report will return to its full price. Additionally, after a purchase is completed with the promotional offer, the customer will receive a pand a welcome email for Intelius Premier Plus, which reiterates the billing details. There are multiple methods available to customers for cancelling their Intelius Premier Plus Membership. Customers can log into their account and cancel from the “My Account” section of their Intelius Premier Plus Membership or they can call or email Customer Care for assistance By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated As requested, the Intelius Premier Plus Membership was canceled on 11/15/2016. On 11/18/2016, we stopped the charge of $for the Intelius Premier Plus 7-Day Pass. Mr*** will only be charged $for the Phone Report. No future membership charges will occur. We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint # *** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s licenseOpt out requests must be submitted to us individually by the subject of a particular record We are unable to find any information in our database in connection with a *** *** located in Sugar Land, TexasIn order to ensure that we have removed all of the information associated with Ms***, I will need her to provide me with some additional informationA screen shot or a link to the information she would like to be removed would also be helpful I looked forward to assisting Ms*** furtherIn the meantime, should your office or Ms*** have any questions or need additional information, please feel free to contact me at ***@intelius.com Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint # ***
Consumer: *** ***
We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agencies
For additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy
Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.
Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals
This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected]
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
www.intelius.com

The Intelius Premier Plus 7-Day Pass is not a free trial offer and a charge of $is required to access the service. To reiterate, the Intelius Premier Plus 7-Day Pass and the pending charge of $have been canceled. This will reflect on Mr*** statement in one of the next two billing cycles, depending on the closing dateThere will be no future membership chargesWe appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Mr*** in connection with the reverse phone search he conducted on October 4, on the Intelius website via an ad he saw on the anywho.com website Intelius’ policy is to use
all applicable means to deliver the information services ordered by its customers. The information provided is gathered from selected public records and other publicly available informationHowever, there are times when instant results for phone numbers can not be completedWhen this occurs, Intelius offers its Assisted Phone Search, generally an extra apaid service, for freeIn the event, we are still unable to provide any data, we provide a refund to the user for the cost of the reverse look up searchI have attached a copy of the webpage Mr*** would have received when he was notified that we were unable to provide instant information regarding the phone number he was researching Per the Terms of Service Mr*** agreed to upon the completion of his purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a full refund of $to Mr***’s credit card on October 5, Mr*** should note this refund on his account within the next to days depending on his financial institution’s billing cycle and internal refund policy This information should successfully resolve Mr***’s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint number: *** Consumer name: *** *** We are in receipt of the consumer complaint filed by Ms***In order to research this matter further, I need the following information: - An email address that may have
been used to create the account - The first six and the last four digits of the credit/debit card and billing zip code - The order number provided on the purchase order She can either respond directly through the Revdex.com complaint resolution process or she can email me directly at [email protected] I look forward to receiving this additional information from Ms*** Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com