Intelius.com

Complaint: ***I am rejecting this response because:
In today’s environment no system is 100% safe, not one week goes by that some corporation Network / System is hacked and public information is compromised and stolenWhere credit card detail is retained under misleading pretense is violating my right withdraw all knowledge of Intelius who use third party call centers to handle customer service who’s Network / Systems are less secure than comparable systems within the USAI deal with secure networks on daily basis from Alaska, to Florida, to Bahamas to Bermuda Networks and System is venerable to intrusion
I respectfully request Intelius to remove my credit card detail as a matter of choice by the client; I did not purchase any product or service and by what right or regulatory statute is this detail retained?
It’s time people of America to stand up for their right’s and say no to corporations and it appears time to escalate this issue to my local Senator, State or Oregon and Washington Attorney General and the like
This is not over indeed, not by a darn site.Sincerely,*** ***

Complaint # *** Consumer: *** *** We are in receipt of the consumer complaint filed by Mr*** in connection with an Intelius Premier Plus membership he purchased on August 22, on the Intelius website It is Intelius’ policy to use all applicable means to
deliver the information services ordered by its customers. The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources. Due to the nature of public records, however, Intelius cannot warrant the information provided is always current, complete, or accurate. Per the Terms of Service Mr*** agreed to upon the completion of his purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a full refund of the cost of the membership and additional areports Mr*** purchased in the amount of $(a 50% discounted $membership in the amount of $plus two additional $current phone and address reports) on August 29, Mr*** should note this refund on his account within the next to days depending on his financial institution’s billing cycle and internal refund policy Mr*** was also removed from the Intelius Premier Membership program prior to any full price membership renewals and he won’t see any additional charges in connection with this paid membership on his account This information should successfully resolve Mr***’ complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated The Intelius Premier Plus Membership was canceled on 6/19/along with the pending charge of $29.95. Additionally, we want Mr*** to be fully satisfied with his purchase from Intelius. Since he was not completely satisfied with the People Search Report we processed a refund of $to his account on 6/20/2016. This will reflect on Mr***’s statement ($& $0.95) in one of the next two billing cycles, depending on the closing date. Again, all charges have been canceled or refunded and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint# *** Consumer name: *** *** We are in receipt of the complaint filed by Ms*** regarding her claim that Intelius charged her full price rather than a discounted price for a reverse phone search report Intelius customers are presented with a two-tier pricing
structure when purchasing reports on the Intelius websiteEach offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward According to our records, Ms*** selected a one-time purchase at the full standard report price of $on February 17, Had Ms*** selected the discounted price, her order would have included a 7-day trial in the Premier Plus membership and, if she didn’t wish to continue with the trial, a cancelation fee of $in addition to her original fee of $for a total of $A copy of the offer Ms*** was presented when she made her purchase is attached for your review Additionally, per the Terms of Service Ms*** agreed to at the time of her purchase, Intelius has a no refund policyAs such, we are unable to provide her with any refund at this time This information should successfully resolve Ms***'s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have also reviewed the website to see that my profile has indeed been taken down and find that this resolution is satisfactory to meI will reach out again in the future if I see my information posted again
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, I want to make note that while my specific situation has been resolved to my satisfaction, the policy of this company to absolutely refuse the removal of their credit card information is ridiculous A really good company should allow this as an option on their website The fact that I had to go through the Revdex.com to force them to take this action should be grounds to remove their Revdex.com Best rating for six months
Sincerely, *** ***

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesPublic records
are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Ms*** may still initially notice her name appearing within search engine resultsIf this occurs, it means that while Ms***’s information was still in our systems, search engines indexed the public results pages of the Intelius websiteIn order for this listing to be removed, individual search engines will need to re-index these webpages and update the information they have cachedWhen and how often these pages are re-indexed is beyond our control and is based on each search engines’ internal policies and algorithmsHowever, Ms*** should note, that none of her information appears in any Intelius search results Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint: ***
I am rejecting this response because: Intelius.com DID NOT remove the information as they claimed to have done in their response through the Revdex.comRemove the information per the request I faxed on 9/20/2017.
Deirdre *** ***

Managing personal information through the US Search opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe have removed the requested information from the US Search database, as well as affiliated sites.We recommend Mr*** review our privacy policy located on the US Search website at https://privacylock.ussearch.com/about/privacyGenerally, we do require an individual’s identity to be verified prior to processing an opt-out. To do this, we request that proof of identity be submitted along with the removal request. Proof of identity can be a state issued ID card or driver's license. When faxing or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out. However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database. If an individual does not feel comfortable faxing us their driver’s license or other state issued identification, they can send a notarized statement of their identity.Additionally, it is important to remember that the Opt Out procedure is temporary. US Search is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint #*** Consumer: *** ** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesPublic
records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s license Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesPublic
records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s license Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint #: *** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesPublic
records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s licensePer the Privacy Policy, opt out requests are generally processed within 7-days Per Ms*** request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms*** complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Mr*** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Additionally, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating its database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint: ***I am rejecting this response because:Thank you for your reply, but this resolution is unacceptable if my information will keep on appearing on your websites and affiliatesOnce again, your company and your affiliates do NOT have my permission, nor were you given the authority to use me and/or any of my information as your product regardless of where your sites may have gleaned the informationIf my information appears on any of your websites or your affiliates' websites, then I will be forced to once again contact the Revdex.com, as this seems to be the only reasonable way to get my information off of your website.I also reviewed your procedures for information removal and reject said procedures of giving you more information to get you to delete the information you already have Also, given yout statement that all information will appear again leads one to wonder how many other private individuals have followed your procedures only to have that same information re-added to your website and affiliates, plus the additional information each gave to prove to you, who they are Let me make this perfectly clear, your website and all affiliates do NOT and never will have the authority to use me / my information as your productA successful resolution to this is to never have any of my information on your website and /or any business affiliates' websites Ever.Also, kindly remove my email address from the year old in Schenectady, NY.Sincerely,*** ***

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor additional
information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Public Records only offers subscriptions with options to select billing to reoccur monthly, quarterly, or annually. Currently, there is no option to purchase a single month of access.As requested, the Public Records Membership was canceled on 1/19/along with the pending charge of
$19.95. Since the transaction was pending at the time of cancellation, Mr*** debit/credit card was not debited. The pending transaction should have been released back into Mr*** account by his financial institution. Mr*** should reach out to his financial institution for more clarification on when this will reflect in his account. Only a charge of $will be charged for the first month the membership was active. Again, the Public Records Membership has been canceled and there will be no future membership charges.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Intelius solely collects and compiles the public records and publicly available information. Local, state, and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit
filings, court records, magazine subscriptions, and address changes.We have removed the requested information from the Intelius database, as well as affiliated sites.We recommend *** *** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint: ***
I am rejecting this response because: I appreciate the fact that they are removing my information on their sites but, I would like to know why this opt out is only temporaryIf, They are able to collect information, they should also be able to program a specific individual so that they will not appear on their sitesI have an Order of Protection, I am concerned for my well being
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, I still think that the font used in representing the details of the offer is too smallIn addition, I couldnt find any way to cancel the subscription online -- please see the attached powerpoint presentation reporting the screenshots of Intelius' instructions and of my account screen. Sincerely, *** ***

Complaint: ***I am rejecting this response because:
I cancelled that membership as my credit card alerted me of a $charge by intelliusLooking into cause of the charge I found Intellius has entered me into membership that I did NOT select nor purchased
I want the $charge voided and removed NOW, I do not consider $refund within billing cycles acceptable.Sincerely,*** ***