Intelius.com

Intelius solely collects and compiles the public records and publicly available information. Local, state, and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit
filings, court records, magazine subscriptions, and address changes.We would be more than happy to remove Ms*** information, however, we are unable to locate any information for her. We ask that she reply with the URL where her information appears on our website. Once we have located her information, we will be able to remove it.Generally, we do require an individual’s identity to be verified prior to processing an opt-out. To do this, we request that proof of identity be submitted along with the removal request. Proof of identity can be a state issued ID card or driver's license. When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out. However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database. If an individual does not feel comfortable faxing us their driver’s license or other state issued identification, they can send a notarized statement of their identity.We appreciate your cooperation in resolving this issue apologize for any inconvenience

Complaint: ***
I am rejecting this response because: The message under the terms and and agreement is very misleadingI was under the impression that if I cancel my membership before the first week that I would not be charged the I want to make sure that in the future this company does not go in my account and get money off of my card.
Sincerely,
*** ***

We are in receipt of the consumer complaint filed by Mr***I am unable to locate an account matching the information Mr*** supplied in his complaint. If he can provide me with the information below, I will research this matter further:
- An email address that may have been used to create the account - The first six and the last four digits of the credit/debit card and billing zip code - The order number provided on his purchase order He can either respond directly through the Revdex.com complaint resolution process or he can email me directly at [email protected] I look forward to receiving the additional information from Mr*** Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint: ***
I am rejecting this response because: My main complaint was not addressed by the business in mentionI stated that their on-line correspondence when signing up for a membership states " that any time the membership can be cancelled either by calling their support Office number any time for any reasonI called that support number and they said they could not cancel the membershipThe inconsistencies that they mention in their answer was not even the main reason I initiated this complaintthey are telling the public that we can call and cancel at anytime for any reason the membership and when I initiated this written quote they could not/would not follow thruIf they had explained why they could not cancel the membership that they quoted when you sign up it would have been better. In addition, if they had given me the information about I-tunes like they did in their answer again it could have alleviated having this complaint filed in their public record. I know for whatever reason that I won't ever get my money back so lets just close this and move onI would like notice left open and on file for the public to be able to see or use if this happens to someone else
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
P.S Here is a copy of the fax that was sent

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated Using the information Mr*** provided, we were able to locate an account for him which was in his name. Mr*** was only charged $for the Intelius Premier Plus 7-Day Pass and $for the People Search Report. The Intelius Premier Plus Membership was canceled on 2/13/and a refund for $was issued on 3/1/2016. Additionally, we refunded the charge of $for the People Search Report on 3/1/2016. The refund will appear on Mr***’s statement ($& $0.95) in one of the next two billing cycles, depending on the closing date. Again, all charges have been refunded and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint# *** Consumer: *** *** We are in receipt of the additional correspondence from Ms*** As stated in our earlier response, we did not find any evidence of fraud in our internal investigationThe refunds that were provided to Mr***’s card were a courtesy which we were not obligated to provide and no additional refunds will be issued Intelius is willing to provide assistance in the event a law enforcement agency contacts us in regards to an ongoing investigationHowever, until such time, Intelius now considers this matter closed Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Ms*** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. We offer several methods to submit a request to opt out and accept various forms of identification. Additionally, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint Number: *** Consumer Name: *** *** We are in receipt of the consumer complaint filed by Ms*** in connection with her dissatisfaction with a People Search Plus and an aCurrent Phone and Address Confirmation Report she ordered on March 9, on the Intelius
website The reports Ms*** purchased included her search subject’s address, phone and family information and confirmation of which information was currentPrior to purchasing her report, Ms*** was specifically notified what information would be provided if it was availableIntelius’ policy is to use all applicable means to deliver the information services ordered by its customers. The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources. Due to the nature of public records, however, Intelius cannot warrant the information provided is always current, complete, or accurate. The Terms of Service which Ms*** agreed to when she purchased her report specifically states that all report purchases are non-refundable and that users “should not assume that the data available through these Services include a complete or accurate history of any person's criminal or civil background or other informationThe data contained in the databases used by the Services have been compiled from publicly available information (such as from court records, phone directories, social networks, business websites, and other public sources) and other proprietary sources for the specific purposes of locating individuals and/or providing general background information about individualsWE HAVE NOT VERIFIED THE DATA OR INFORMATION AVAILABLE THROUGH THE SERVICES AND DO NOT WARRANT ITS ACCURACY, LEGITIMACY, TIMELINESS, LEGALITY OR COMPLETENESSANY DATA OR INFORMATION PURCHASED FROM US VIA THE SERVICES IS PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR NON-INFRINGEMENT.” Per the Terms of Service, which Ms*** agreed to prior to the completion of her purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a refund of the $areport fee for the Phone and Address Confirmation on March 15, Ms*** should note this refund on her PayPal account within the next 5-days depending on PayPal’s internal refund policy This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Ms*** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Generally, we do require an individual’s identity to be verified prior to processing an opt-out. To do this, we request that proof of identity be submitted along with the removal request. Proof of identity can be a state issued ID card or driver's license. When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out. However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database. If an individual does not feel comfortable faxing us their driver’s license or other state issued identification; they can send a notarized statement of their identity.Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** **

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Mr***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per Mr***’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Mr***’s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Ms*** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy According to our records, we have never received a request from Ms*** to remove her information from the Intelius websiteHowever, I have removed Ms***’s information upon receipt of this complaint It is important to note that the data contained in the Intelius database has been compiled from publicly available information (such as from court records, phone directories, social networks, business websites, and other public sources) and other proprietary sources for the specific purposes of locating individuals and/or providing general background information about individualsIntelius does not verify the data or the information and does not warrant its accuracy, legitimacy, timeliness, legality or completeness Additionally, Intelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon requestInstructions on how to remove an individual’s information from the website can be found in Section of the Privacy Policy under “Updating or Removing Your Information” Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Mr*** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint# *** Consumer: *** *** ? We are in receipt of the consumer complaint filed by Mr*** in connection with Intelius’ Premiere Plus Membership ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach
offer includes the standard full one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Mr*** of the membership offer and details? On September 19, 2017, Mr*** purchased a discounted membership in the amount of $.95, which included a 7-day trial membership of the Premier Plus membershipMr*** was notified of this offer and trial membership when he selected his report type and again on the payment information pageAdditionally, he was required to manually select a checkbox on the payment information page before he could complete his report purchase that specifically notified him of the offer and the membership terms, including that his credit or debit card would be charged $(plus applicable taxes) if he did not cancel his 7-day trial membership, a phone number to cancel his membership, that his membership benefits would continue through the last month for which he paid and that there are no refunds or partial month creditsMr*** was presented with language in the same checkbox that by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the standard purchase page is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ??" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after his report purchase, Mr*** would have received a receipt confirmation email sent to the email address associated with his Intelius accountThis email contained the amount Mr*** paid for his report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel his trial membership ? According to our records, Mr*** canceled his free trial on September 19, and was charged $for the trial membership per the terms he agreed to upon his original purchaseSince Mr*** canceled his trial membership, he no longer has a subscription with Intelius ? Per the Terms of Service, Intelius has a no refund policyHowever, as a matter of customer courtesy, a customer care agent provided Mr*** a refund of his $trial membership fees on October 2, Mr*** should note this refund on his account within the next to days depending on his financial institution’s billing cycle and internal refund policy ? This information should successfully resolve Mr***’ complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at ***@intelius.com? Sincerely, ? Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint: ***
I am rejecting this response because:? This is the response from the customer service, which I totally disagree.?
Sincerely,
*** ***

Complaint #*** Consumer: *** *** ? We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? Per Ms***’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsAt some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request or the member can utilize the automated online opt out process and select the records they would like to remove at https://www.intelius.com/optout ? This information should successfully resolve Ms***’s complaint.? Should your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M*** SrIP & Marketing Compliance Manager www.intelius.com