Intelius.com

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Plus was activated.? When the Background Report search credit which is provided with the Intelius Premier Plus 7-Day Pass is consumed, the membership will immediately charge the monthly cost for the membership.? Before the search credit is consumed, the customer will receive a prompt informing them of the chargeAs requested, the Intelius Premier Plus Membership was canceled on 2/4/along with the charge of $29.95.? This will reflect on Mr***’s statement in one of the next two billing cycles, depending on the closing date.? Mr*** will only be charged $for the People Search Plus Report.? No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint Number:? *** Consumer Name: *** *** ? We are in receipt of the consumer complaint filed by Mr*** in connection with his dissatisfaction with reports he purchased on the Intelius website ? Intelius is an online public information websiteThe information we
provide is gathered from public records and publicly available information via local, state, federal and other agenciesThis data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sourcesHowever, it is important to note that not all states or every county within each state provides digital access to its records and therefore some records may be incomplete ? On December 27, Mr*** purchased a reverse phone search reportThe number provided by Mr*** was not listed in the Intelius databaseAt no additional cost to Mr***, Intelius conducted an Assisted Phone Search Report in which we reached out to our partners to locate phone numbers not listed in our records ? On December 29, Mr*** purchased a People Search Plus Report for $and then a Nationwide Civil Judgement and a Nationwide Criminal Check for $each based on the name matched to his initial phone report search results? The Terms of Service which Mr*** agreed to when he purchased his reports specifically states that all report purchases are non-refundable and that users “should not assume that the data available through these Services include a complete or accurate history of any person's criminal or civil background or other informationThe data contained in the databases used by the Services have been compiled from publicly available information (such as from court records, phone directories, social networks, business websites, and other public sources) and other proprietary sources for the specific purposes of locating individuals and/or providing general background information about individualsWE HAVE NOT VERIFIED THE DATA OR INFORMATION AVAILABLE THROUGH THE SERVICES AND DO NOT WARRANT ITS ACCURACY, LEGITIMACY, TIMELINESS, LEGALITY OR COMPLETENESSANY DATA OR INFORMATION PURCHASED FROM US VIA THE SERVICES IS PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR NON-INFRINGEMENT.” ? As noted above, Intelius has a no refund policy, however, as a matter of customer courtesy, I have provided a refund of the two additional add on reports Mr*** purchased from his People Search Plus Report in the total amount of $($x 2)Mr*** should note this refund on his account within the next to days depending on his financial institution’s billing cycle and internal refund policy ? This information should successfully resolve Mr***’s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M*** SrIP & Marketing Compliance Manager www.intelius.com ? ?

Complaint # ***Consumer: *** ***We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy.? Per Ms***’s request, her information was removed from the Intelius database, as well as our affiliated websites in December The link provided in Ms***’s complaint is a generic search link generated through users searching on the Intelius website for the names and places listed in the search string or through a Google search queryIf Ms*** is still seeing her name appearing within Google search results pages, it means that while Ms***’s information was still in our systems, Google indexed the public results pages of the Intelius websiteUnfortunately, we do not have the ability to remove this information from Google’s search results.? In order for this specific search string to be removed, Google will need to re-index these webpages and update the information they have cachedWhen and how often these pages are re-indexed is beyond our control and is based on Google’s internal policies and algorithmsHowever, Ms*** should note, that none of her information appears in any of the Intelius search results.? Additionally, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request? Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.? This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected].? Sincerely,? Tara M***SrIP & Marketing Compliance Managerwww.intelius.com

? Complaint Number:? *** Consumer Name: *** *** ? We are in receipt of the Mr***’s rebuttal complaint ? As stated in our earlier response, the information Intelius provides is gathered from public records and publicly available information via local, state, federal and other agenciesThis data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sourcesHowever, it is important to note that not all states or every county within each state provides digital access to its records and therefore some records may be incomplete ? Individuals can certainly try to find this information on the internet on their own, however, Intelius gathers information that is made publicly available in one comprehensive placeWe do not warrant, however, that all of our information is current or up to date due to the reporting provided by individual states and/or counties? Section of the Terms of Service, under subsection CAdditional Restrictions (http://www.peopleconnect.us/terms#p-4), which Mr*** expressly agreed to when he purchased his report, states in full: ? When using the Intelius or US Search Services, you should not assume that the data available through these Services include a complete or accurate representation of a person’s criminal or civil judgment background or other informationCertain records, such as criminal, marriage, divorce, etcmay not be available in all states and countiesThe data contained in the databases used by the Services have been compiled from publicly available information (such as from court records, phone directories, social networks, business websites, and other public sources) and other proprietary sources for the specific purposes of locating individuals and/or providing general background information about individualsOur technology can also analyze public data to reveal possible relationships, even when official records aren’t availableWE HAVE NOT VERIFIED THE DATA OR INFORMATION AVAILABLE THROUGH THE SERVICES AND DO NOT WARRANT ITS ACCURACY, LEGITIMACY, TIMELINESS, LEGALITY OR COMPLETENESSANY DATA OR INFORMATION PURCHASED FROM US VIA THE SERVICES IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR NON-INFRINGEMENT? Lastly, I have attached the purchase flow Mr*** would have experienced when he purchased his report showing the two-tier pricing, the disclaimers that state not all information may be available, and the checkout pages associated with each type of product offering and their related purchase termsI have also attached Mr***’s membership record that indicates he purchased a one-time only report and not a discounted 7-day trial for the Premier Plus membership product ? Intelius now considers this matter closed ? Sincerely, ? Tara M*** SrIP & Marketing Compliance Manager www.intelius.com ? ? ? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

? Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for resolving this matter promptly and courteouslyI am currently awaiting the specified refund.Sincerely, *** ***

? We are in receipt of the consumer complaint filed by Mr*** in connection with Intelius’ Premier Membership ? Intelius provides clear disclosures within the report purchase process of the Premier membership offer.? Below, I have outlined the process and various places in which
Intelius notified Mr*** of the membership offer and details? On December 23, 2016, Mr*** purchased a 50% discounted Premier membership in the amount of $Mr*** was notified of this offer when he selected his report and again on the payment information pageAdditionally, he was required to manually select a checkbox on the payment information page before he could complete his report purchase that specifically notified him of the offer and the membership terms, including that his credit or debit card would be charged $each monthMr*** was presented with language in the same checkbox that by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the initial offer page and the purchase page is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ??" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after his report purchase, Mr*** would have received a receipt confirmation email sent to the email address associated with his Intelius accountThis email contained the amount Mr*** paid for his report and the Intelius Premier membership terms and conditions and instructions on how to cancel his membership ? According to our records, Mr*** contacted us February 11, regarding his membershipHowever, the email address he provided, ***@gmail.com, is associated to an account that hasn’t been active since August 6, 2016.? After reviewing, the full correspondence, I was able to locate a secondary account using the ID transaction Mr*** provided in a later correspondence.? This account is located under the email address ***@yahoo.com ? Per the Terms of Service, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided Mr*** with a refund of his last four month’s membership fees in the total amount of $(x $19.95) on March 28, and removed him from the Premier Membership programMr*** should note these refunds on his account within the next days depending on his financial institution’s billing cycle and internal refund policyWe are unable to provide Mr*** with any additional refunds ? This information should successfully resolve Mr***'s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint# *** Consumer: *** *** ? We are in receipt of the consumer complaint filed by Mr*** in connection with his experience on the Intelius website ? After reviewing Mr***’s customer record, it appears that his account was initially disabled in errorSince
Mr***’s account was disabled prior to the processing of his payment, no fees were debited from his financial institution ? Additionally, it appears Mr*** subsequently attempted to utilize the Intelius website using an ISP that is prohibited on the Intelius website ? Mr***’s account has been re-enable, however, since no payments were previously processed, he will need to purchase a product that best suits his needs going forwardIn the meantime, as a matter of customer courtesy, I have provisioned his account with one free Background Report and three free People Search Reports ? This information should successfully resolve Mr***’s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M*** SrIP & Marketing Compliance Manager www.intelius.com ?

Complaint #*** Consumer Name: *** *** ? We are in receipt of the complaint filed by Ms*** regarding her claim that Intelius enrolled her into a paid membership program and charged her membership fees without her permission ? Intelius customers are presented with a two-tier
pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Ms*** of the membership offer and details? On December 28, 2017, Ms*** purchased and received a discounted Phone Search Report in the amount of $which included a 7-day trial membership of the Premier Plus membershipMs*** was notified of this offer and trial membership when she selected her report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her credit or debit card would be charged $(plus applicable taxes) if she did not cancel her 7-day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month creditsMs*** was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the standard purchase page is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ??" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after her report purchase, Ms*** would have received a receipt confirmation email sent to the email address associated with her Intelius accountThis email contained the amount Ms*** paid for her report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel her trial membership ? According to our records, Ms*** did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about her membership prior to the expiration of her trial membershipAs a result, her credit or debit card was charged $on January 5, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase? Per the Terms of Service, Intelius has a no refund policy, however as a matter of customer courtesy, a customer care agent provided Ms*** with a refund in the amount of $and removed her from the Intelius Premier Plus membership program on January 5, Ms*** should note this refund on her account within the next to days, depending on her financial institution’s billing cycle and internal refund policies ? This information should successfully resolve Ms***'s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint # ***
Consumer: *** ***
?
We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agencies.?
For additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy
?
Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporary.? Intelius is constantly updating its database with new public records.? It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request.? While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.?
?
Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals
?
This information should successfully resolve Ms***’s complaint.? Should your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected]
?
Sincerely,
?
Tara M***
SrIP & Marketing Compliance Manager
www.intelius.com

Intelius’s policy is to use all applicable means to deliver the information service to our customers.? The information we provide is gathered from selected public records and other sources.? Local, state, and federal agencies make updates to public records.? The information can come
from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.? This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.Our bulks sales department operates at different hours than our Customer Care.? Once Mr***’s sales person was available, attempts were made to reach him by email and phone.? After communicating with Mr*** by email, an agreement was met to refund the unused search credits.We processed a refund of $for the unused Background Report search credits to Mr***’s account on 2/22/2016.? This refund will appear on his statement in one of the next two billing cycles depending on the closing.We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint # *** Consumer:? ** *** *** ? We are in receipt of the consumer complaint filed by Ms*** in connection with a People Search report she ordered on October 25, on the Intelius website ? Prior to purchasing her report, Ms*** was specifically
notified what information would be provided if it was availableIntelius’ policy is to use all applicable means to deliver the information services ordered by its customers.? The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources.? Due to the nature of public records, however, Intelius cannot warrant the information provided is always current, complete, or accurate.? ? Per the Terms of Service Ms*** agreed to upon the completion of her purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a full refund of the cost of the report to Ms***’s credit card on October 31, in the amount of $Ms*** should note this refund on her account within the next to days depending on her financial institution’s billing cycle and internal refund policy ? This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at ***@intelius.com? Sincerely, ? Tara M*** SrIP & Marketing Compliance Manager www.intelius.com ?

Complaint: ***
I am rejecting this response because:? Intelius practices sneaky deceitful business ethics and a quick Google research will reveal the numerous customer complaints of the same issues I am having with them -? I DID NOT CHECK any box.? I DID NOT sign up for a premium membership they are charging me for.? THEY ADDED these programs without my authorization and in fact, throughout the Google research you will come across many people who they have added programs and charges to their accounts unauthorized.? It's a corrupt business and I DEMAND $back that was taken out of my account without my permission.? I will not back down until that money is placed back into my account.?
Sincerely,
*** ***

After searching for Ms*** information, no results were found.? Ms*** request to opt out would have been processed after we received her letter in the mail.? All letters which contain requests to opt out are destroyed once they are completed.? If Ms*** finds more information for herself in the future, we will be happy to remove it upon request.We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint Number:? ***
Consumer Name: *** ***
?
We are in receipt of the consumer complaint filed by Mr*** in connection with his dissatisfaction with the information received on the Federal and Nationwide Criminal Search Report he ordered on January 6,
?
Intelius is an online public information websiteThe information we provide is gathered from public records and publicly available information via local, state, federal and other agenciesThis data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sourcesHowever, it is important to note that not all states or every county within each state provides digital access to its records and therefore some records may be incomplete
?
In Mr***’s case, the search he performed was for an individual he indicated lived in South DakotaSouth Dakota is one of seven states that restricts digital access to its recordsHowever, had the individual Mr*** researched had a record in one of the other states that allow access, that information would have been provided on the report
?
Per the Terms of Service that Mr*** agreed to upon ordering his search, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a refund to Mr*** for the Federal and Nationwide Criminal Search ReportMr*** should note this refund on his account within the next to days depending on his financial institution’s billing cycle
?
This information should successfully resolve Mr***’s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected]
?
Sincerely,
?
Tara M***
SrIP & Marketing Compliance Manager
Intelius, Inc
www.intelius.com
?
?

Complaint # ***
Consumer: *** ***
?
We are in receipt of the consumer complaint filed by Mr***.?
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According to our records, Mr*** purchased several additional in *** reports, including two Criminal Checks and a Nationwide Federal Criminal report on the
same individual on September 22, 2016.? These additional reports are not covered under Mr***’ Intelius Premier membership.? As such, Mr*** was charged for each additional add on report he ordered on the above-referenced date
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On September 25, Mr*** emailed the Intelius customer care teamPer the Intelius Terms of Service, all fees are non-refundable, however, as a matter of customer courtesy, the Intelius customer care agent provided a refund to Mr*** in the amount of $73.65.? Mr*** should note this refund on his financial billing statement within the next five to seven days depending on his financial institution’s internal refund policy
?
This information should successfully resolve Mr***’ complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected]
?
Sincerely,
?
Tara M***
SrIP & Marketing Compliance Manager
www.intelius.com

Intelius’s policy is to use all applicable means to deliver the information service to our customers.? The information we provide is gathered from selected public records and other sources.? Local, state, and federal agencies make updates to public records.? The information can come
from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.? This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.We want Ms[redacted] to be fully satisfied with her purchase from Intelius.? Since she was not completely satisfied with the Phone Report, we canceled the pending charge of $on 10/21/2015.? This will reflect on her statement in one of the next two billing cycles depending on the closingAdditionally, the Intelius Premier Plus 7-Day Pass was canceled and the charge of $for the 7-Day Pass was not charged.? No future membership charges will occur.We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience