Intelius.com

Complaint# [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Mr [redacted] in connection with Intelius’ Premiere Plus Membership ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website.? Each offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membership.? If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $going forward ? The terms and conditions of the Intelius Premier Plus promotional offer, including the billing details, are presented multiple times during the purchase processOnce a user selects a specific price point, the billing details are shown in the order summary, which is viewable on each page of the checkout processOn the final page of the checkout process, the billing details of the promotional offer are presented again and the user must affirmatively check a box next to these details in order to complete the purchaseIf the billing details are not accepted, the promotional offer is removed and the cost of the report will return to its full priceAdditionally, after a purchase is completed with the promotional offer, the customer will receive a pand a welcome email for Intelius Premier Plus, which reiterates the billing details? ? Per the Terms Service Mr [redacted] agreed to during his report purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, a customer care agent provided Mr [redacted] with a refund of $on December 8, and removed Mr [redacted] from the Premier Plus membership program per his requestWe are unable to provide Mr [redacted] with any additional refunds ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated? The Intelius Premier Plus Membership was canceled on 1/30/and a refund was issued for $on 2/12/2016.? The refund will appear on Ms [redacted] ’s statement in one of the next two billing cycles, depending on the closing date.? No future membership charges will occur.? Ms [redacted] will only be charged $for the People Search Report.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint # [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms [redacted] Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agencies For additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy ? Per Ms [redacted] ’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.? ? Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals ? This information should successfully resolve Ms [redacted] ’s complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint: [redacted] I am rejecting this response because: I received via email receipts from you on 7/24/and also 7/26/16, Case Numbers: [redacted] suggesting, presumably, that my request was acknowledged and my information removed Yet, there was no further contact It was attempted at least times, to FIND, copy and paste my URL address into your requested box on-line After plus times, submitting my URL address, it was by luck that I found the hidden URL address that your system required This was submitted at least six timesFrom there, I was informed to that I would received a telephone call with further instructions I did not want to provide you with my mobile phone number, but felt pressured to do so Each and every time, I went through this process, I received a telephone call, and pushed the appropriate button, #1, only to hear, " I am sorry, there is a problem with access Good bye" HOW MANY Barriers have I had to overcome, with many hours spent on this, with the Barriers outrageously difficult to find, to submit, to eventually get to a return call that indicates "Good Bye' Then, to telephone India, I was told I needed to send to you a copy of my Driver's License or Passport or other Federal I.Dcard HOW DARE YOU ask this of me, because you clearly have posted all information about me! I did, however, send to you in the mail the information requested A copy of my Driver's License, with my photo and ID crossed out, as requested This is an outrageous game that you are playing, and in no way indicates a reputable business nor reputable business practices I have spent many hours trying to jump through your barriers in every way Sincerely, [redacted]

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Mr [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Generally, we do require an individual’s identity to be verified prior to processing an opt-out.? ? To do this, we request that proof of identity be submitted along with the removal request.? Proof of identity can be a state issued ID card or driver's license.? When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out.? However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database.? If an individual does not feel comfortable faxing us their driver’s license or other state issued identification; they can send a notarized statement of their identity.Additionally, it is important to remember that the procedure to opt out is temporary.? Intelius is constantly updating its database with new public records.? It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request.? While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request? If Mr [redacted] has any addition questions about opting out, he can contact Customer Care toll free at (888) 445-2727.? Customer Care is open from 5:00am to 6:00pm PST Monday through Friday and Saturday and Sunday from 6:00am to 4:00pm PST.We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Thanks I will keep looking to see if my info pops up again.Thank you for your assistance

Complaint# [redacted] Consumer: [redacted] We are in receipt of the consumer complaint filed by Mr [redacted] in connection with Intelius’ Premiere Plus Membership Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website Each offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membership If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $going forward The terms and conditions of the Intelius Premier Plus promotional offer, including the billing details, are presented multiple times during the purchase processOnce a user selects a specific price point, the billing details are shown in the order summary, which is viewable on each page of the checkout processOn the final page of the checkout process, the billing details of the promotional offer are presented again and the user must affirmatively check a box next to these details in order to complete the purchaseIf the billing details are not accepted, the promotional offer is removed and the cost of the report will return to its full priceAdditionally, after a purchase is completed with the promotional offer, the customer will receive a pand a welcome email for Intelius Premier Plus, which reiterates the billing details Per the Terms Service Mr [redacted] agreed to during his report purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, a customer care agent provided Mr [redacted] with a refund of $on December 8, and removed Mr [redacted] from the Premier Plus membership program per his requestWe are unable to provide Mr [redacted] with any additional refunds Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint# [redacted] Consumer: [redacted] We are in receipt of the consumer complaint filed by Ms [redacted] in connection with Intelius’ Premiere Plus Membership Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website Each offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer Below, I have outlined the process and various places in which Intelius notified Ms [redacted] of the membership offer and details On October 14, 2016, Ms [redacted] purchased a discounted membership in the amount of $1.03, which included a 7-day trial membership of the Premier Plus membershipMs [redacted] was notified of this offer and trial membership when she selected her report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her credit or debit card would be charged $(plus applicable taxes) if she did not cancel her day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month creditsMs [redacted] was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each) The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: Intelius.com – cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445- Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” Shortly after her report purchase, Ms [redacted] would have received a receipt confirmation email sent to the email address associated with her Intelius accountThis email contained the amount Ms [redacted] paid for her report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel her trial membership According to our records, Ms [redacted] did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about her membership prior to the expiration of her trial membershipAs a result, her credit or debit card was charged $(plus applicable taxes) on October 22, and every month thereafter in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase Per the Terms of Service, Intelius has a no refund policy, however as a matter of customer courtesy, an Intelius customer care representative provided Ms [redacted] with a refund on February 24, of her last three months’ membership fees in the amount of $Ms [redacted] should note this refund on her account within the next to days, depending on her financial institution’s billing cycle and internal refund policiesWe are unable to provide Ms [redacted] with any additional refunds Additionally, we have investigated Ms [redacted] ’s claims of fraud and could find no evidence of fraud on her accountMs [redacted] has had an Intelius membership since and has had previous paid monthly memberships for related services This information should successfully resolve Ms [redacted] 's complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint # [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.? ? Ms [redacted] may still initially notice her name appearing within Google search resultsIf this occurs, it means that while Ms***’s information was still in our systems, Google indexed the public results pages of the Intelius websiteIn order for this listing to be removed, Google will need to re-index these webpages and update the information they have cachedWhen and how often these pages are re-indexed is beyond our control and is based on Google’s internal policies and algorithmsHowever, Ms [redacted] should note, that none of her information appears in any Intelius search results ? Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals ? This information should successfully resolve Ms***’s complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @intelius.com ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Mr [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Additionally, it is important to remember that the procedure to opt out is temporary.? Intelius is constantly updating its database with new public records.? It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request.? While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request? We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Ms [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Generally, we do require an individual’s identity to be verified prior to processing an opt-out To do this, we request that proof of identity be submitted along with the removal request Proof of identity can be a state issued ID card or driver's license When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database If an individual does not feel comfortable faxing us their driver’s license or other state issued identification, they can send a notarized statement of their identity.Additionally, it is important to remember that the procedure to opt out is temporary Intelius is constantly updating their database with new public records It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint# [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Mr [redacted] in connection with Intelius’ Premiere Plus Membership ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard full one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Mr [redacted] of the membership offer and details? On September 19, 2017, Mr [redacted] purchased a discounted membership in the amount of $.95, which included a 7-day trial membership of the Premier Plus membershipMr [redacted] was notified of this offer and trial membership when he selected his report type and again on the payment information pageAdditionally, he was required to manually select a checkbox on the payment information page before he could complete his report purchase that specifically notified him of the offer and the membership terms, including that his credit or debit card would be charged $(plus applicable taxes) if he did not cancel his 7-day trial membership, a phone number to cancel his membership, that his membership benefits would continue through the last month for which he paid and that there are no refunds or partial month creditsMr [redacted] was presented with language in the same checkbox that by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the standard purchase page is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ?" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after his report purchase, Mr [redacted] would have received a receipt confirmation email sent to the email address associated with his Intelius accountThis email contained the amount Mr [redacted] paid for his report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel his trial membership ? According to our records, Mr [redacted] canceled his free trial on September 19, and was charged $for the trial membership per the terms he agreed to upon his original purchaseSince Mr [redacted] canceled his trial membership, he no longer has a subscription with Intelius ? Per the Terms of Service, Intelius has a no refund policyHowever, as a matter of customer courtesy, a customer care agent provided Mr [redacted] a refund of his $trial membership fees on October 2, Mr [redacted] should note this refund on his account within the next to days depending on his financial institution’s billing cycle and internal refund policy ? This information should successfully resolve Mr***’ complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @intelius.com? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint: [redacted] I am rejecting this response because: I am sorry I did not provide the companies address because they deal in slum properties they do not list their phone number but I do have the address [redacted] LLC Mail: [redacted] Point; San Diego CA Sincerely, [redacted]

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.? The billing details are reiterated on each page during the purchase process.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated? As requested, the Intelius Premier Plus Membership was canceled on 12/27/2016.? As stated within the Terms and Conditions which Ms [redacted] agreed to during her report purchase, Intelius has a no refund policy.? However, as a matter of courtesy I have refunded the last four charges of $for the Intelius Premier Plus Membership.? The refund will appear on Ms***’s statement ($29.95x4) in one of the next two billing cycles, depending on the closing date.? No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint number: [redacted] Consumer name: [redacted] We are in receipt of the Revdex.com Complaint filed by Ms [redacted] regarding her claim that Intelius automatically renewed her membership and charged her credit card without her permission Intelius provides clear disclosures within the paid membership process that fee-based memberships will automatically renewBelow, I have outlined the process and the various places in which Intelius notified Ms [redacted] of the Automatic Renewal Program In addition to a Criminal Check and a Phone & Address report, Ms [redacted] purchased a 1-month auto-renewing Premier Plus paid membership on March 19, On the payment information page of the paid membership purchase process, prior to completing her purchase, Ms [redacted] was required to manually select a checkbox before she could complete her report purchase that stated “Yes, I agreed to the Intelius Terms and Conditions and Privacy Policy and the following Offer and Continuous Renewal Details”This checkbox specifically notified her of the offer and the membership terms, including that her membership would automatically renew for the same term each time it reached its expiration date unless she chose to cancel, that her credit or debit card would be charged $for each renewal and that she could cancel her membership anytime either online or by calling (888) 706-and that there are no refunds or credits for partial months or unused vouchersA copy of the checkout page Ms [redacted] saw when purchasing her membership is attached for your review The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: Intelius.com – cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445- Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” Shortly thereafter, Ms [redacted] would have received a paid subscription confirmation email sent to the email address associated with her accountThis email contained Ms [redacted] ' membership identification number, the amount Ms [redacted] paid for her paid membership, her renewal date, and a reminder that her paid subscription would renew unless she chose to cancel her membership either online or by calling the number provided According to our records, Ms [redacted] did not opt out of the automatic renewal program or contact Intelius prior to her renewal dateTherefore, her membership was renewed for an additional term and her credit card was charged $on April 19, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase According to the Terms of Service, Intelius has a no refund policyHowever, as a matter of customer courtesy, a customer care agent removed Ms [redacted] from the paid membership program and provided her a refund of her April membership fees on May 8, in the amount of $Ms [redacted] should note this refund on her account within the next to business days depending on her financial institution's billing cycle and internal refund policy This information should successfully resolve Ms [redacted] ' complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.Intelius.com

Complaint: [redacted] I am rejecting this response because:your company is just about ripping people offI had to to cancel my debit card, which cost me money, to ensure that your company no longer has access to my informationI think it’s unfair I was charged for a service I never used and canceled within the same hour of subscribing toSo your “company” charged me $for mins of a subscription? What about your rude customer service rep who literally yelled at me? Your company is bs and I will continue to warn people about your scam you call a businessYou must be Trump supporters.? Regards, [redacted]

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated? The Intelius Premier Plus Membership was canceled on 2/9/and the charge of $was never charged.? [redacted] will only be charged $for the People Search Report.? No future membership charges will occur.Intelius keeps all customers’ billing information secured and encrypted.? The billing information cannot be seen in the system, it is truncated for security.? Unfortunately, account and billing information cannot be removed[redacted] account has been disabled.? This means that their account can no longer be accessed by logging in.? Additionally, [redacted] has been removed from our newslettersWe appreciate your cooperation in resolving this matter and apologize for any inconvenience

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Membership.? When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier 7-Day Pass was activated? As requested, the Intelius Premier Membership was canceled on 11/17/and a refund was issued for $19.95.? On 11/18/2016, an additional refund of $for the Intelius Premier Membership was issued.? The refund will appear on Mr***’s statement ($19.95x2) in one of the next two billing cycles, depending on the closing date.? Again, all membership charges have been refunded and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint: [redacted] I am rejecting this response because: I tried to utilize the creditI have [redacted] ***'s social security number and birthdayI know of two felonies currently on the [redacted] 's website as well as outstanding warrants in both Clackamas and Multnomah county, OregonThe Intellius software once again could not find herThe product is misrepresented as is apparent from the other complaints Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This business is a fraud.I read the complaint answer from? Intelius.comIt is more smoke and mirrors, complete deceit and liesThe company was engaged to do a simple job, it did not do the job and charged me $for various made up feesIt is that simpleThey could have just simple said the are not capable of doing the work they advertise to do, that is is a fake and the advertising is completely false.? The deceitful “price structure and time to cancel this and that” is more deceit and misleading gibberish with no meaningThe presentation is designed to con customers out of their money, nothing moreIt is a very dishonest business, another internet Fraud.? Why the Revdex.com gives them a good grade is another questionIs the Revdex.com taking some kind of payoff? Why does the Revdex.com not tell the truth?? Anyone that does business with Intelius is a FOOLThey will only steal your money and give you nothing, just like they did me.? ? Sincerely, [redacted]