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Intelius.com Reviews (1283)

? Complaint: [redacted] I am rejecting this response because the mere fact that the company almost fell over backwards to refund the money taken from my account and the responses provided by Teddy that I shared in my previous communication clearly show that a major portion of their business model is to get people on the monthly installment w/ no intention of selling additional services.Sincerely, [redacted] ***

While it is free to search on our website, there is a cost associated with the purchase of a full report There is a three-step checkout process which describes, in full, the product pricing as well as the purchase options We do display preliminary search results at no charge We provide this partial information so that customers can ensure that they are purchasing information on the correct individual Additionally, there are numerous referral websites which provide customers basic information at no cost These websites will provide Intelius.com as an option for purchasing more extensive information If a user chooses to go to Intelius.com, the full report contents will be provided for a charge The cost of each report varies and is provided upon purchase Please visit http://www.intelius.com/all-products.html for a full list of the products and services we offer through Intelius, Inc.We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint # [redacted] Consumer Name: [redacted] ? We are in receipt of the complaint filed by Ms [redacted] regarding her claim that Intelius enrolled her into a paid membership program and charged her membership fees without her permission ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Ms [redacted] of the membership offer and details? On April 28, Ms [redacted] purchased a discounted People Search Report in the amount of $.95, which included a 7-day trial membership of the Premier Plus membershipMs [redacted] was notified of this offer and trial membership when she selected her report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her credit or debit card would be charged $(plus applicable taxes) if she did not cancel her 7-day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month creditsMs [redacted] was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the standard purchase process with the areas in which Ms [redacted] was notified of this trial offer is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ?" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after her report purchase, Ms [redacted] would have received a receipt a Welcome email sent to the email address associated with her Intelius accountThis email contained the Intelius Premier Plus membership terms and conditions and instructions on how to cancel her trial membership ? According to our records, Ms [redacted] contacted the Intelius Customer Care Department on April 30, The representative Ms [redacted] spoke to confirmed her cancellation of her free trial membership and waived the $trial fee on Ms [redacted] ’s account ? This information should successfully resolve Ms [redacted] 's complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint: [redacted] I am rejecting this response because I did call them and cancel on the same day I tried the service (which doesn't even provide what they claim)I never had any intention of keeping a long term subscription which is why I cancelled the same day..so I wouldn't forget and have this happenThey told me over the phone it was cancelledThey never followed up with an email to confirm thisIn fact, when I asked for an email the second time I called, they refused to send oneThis is blatant thievery and I see several hundred complaints against them, stating the same issue.? Sincerely, [redacted] ***

We are in receipt of the consumer complaint filed by Mr***.Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer selects the promotional price, they are presented the benefits of the membership and the Terms of Service of the offer, including billingBy choosing to proceed with the purchase at the promotional price, the customer agrees to the Terms of Service of the promotional offer.The Intelius Premier Plus Membership will only charge $(plus applicable tax) if it is canceled within the first seven days of activation and the included Background Report voucher is unusedOtherwise, the customer is charged the monthly amount of $(plus applicable tax) which will reoccur each month it remains active.On August 3, 2017, Mr [redacted] accepted the promotional offer for an Assisted Phone Search Report in the amount of $and the Intelius Premier Plus 7-Day Pass was activated.According to our records, the Intelius Premier Plus Membership was canceled within the initial seven days and was only charged $(including tax) for the 7-Day Pass.? Per our Terms of Service, which Mr [redacted] agreed to upon the completion of his purchase, Intelius has a no refund policy.? We are unable to issue a refund for the Intelius Premier Plus 7-Day Pass.Since Mr [redacted] canceled his Intelius Premier Plus Membership, no subscription charges are currently associated with his Intelius account and no further membership charges will occur unless Mr [redacted] proactively signs up for a subscription membership plan sometime in the future.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Intelius’s policy is to use all applicable means to deliver the information services to its customers.? On-Site County Courthouse Criminal Record Searches are conducted at the physical court house location.? Our network of court researchers will conduct a search for criminal records as quickly as possible; however, processing times may vary by county and state.? Delays in delivering the results may be caused by individual court schedules, holidays, and operations.? Most results are delivered within 2- business days, but this is not guaranteed.? A customer is informed of possible delays with delivering results for an On-Site County Courthouse Criminal Record Search before and after it is purchased.We want Mr [redacted] to be fully satisfied with his purchase from Intelius.? Since he was not completely satisfied with the On-Site County Courthouse Criminal Record Search, we have processed a refund of $to his account on 9/10/2016.? This refund will appear on his statement in one of the next two billing cycles, depending on the closingWe sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint #: [redacted] Consumer: [redacted] We are in receipt of the consumer complaint filed by Ms [redacted] Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesPublic records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s licensePer the Privacy Policy, opt out requests are generally processed within 7-days Per Ms [redacted] ’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms [redacted] ’s complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint: [redacted] I am rejecting this response because: 1) look at this deceptive wording: Order Summary ORDER SUMMARY Hide Cart People Search Report $ Intelius Premier Plus Try Intelius Premier Plus, and if you cancel within days and have not yet used a background check voucher, you pay only $Otherwise, pay $29.95/month and you will receive one background check voucher for each monthTax added where applicable Tax $ TODAY'S TOTAL $ TODAY'S TOTAL $ You Save $ Savings include Intelius Premier Plus Offer discount Your card statement will show these line items INO*INTELIUS.COM/RT $ INO*INTELIUS.COM/RT (Intelius Premier Plus) NOTE: Your card statement will show these line items Notice that Intelius does not put the $in the "card statement" aboveNor does it put that where it claims the cost is only centsThis is obvious manipution for which there have been previous compliants (that I believe I saw) with the Revdex.comIF the charge stated: cents for the search $for a monthly charge ...I never would have agreed to that priceFurthermore,.the monthly charge doesn't even state it ends in a year..it is each month until forever! I did not get a bill from Intelius for the Premier Plus ..they went directly to my credit card company which notified me If the Revdex.com does not consider this deceptive I would like to know what they consider deceptive 2) I was searching for a phone number for someoneInteligius provided me three non-working numbers then claim they are not responsible for the accuracy of the numbers they provideSo they provided me useless information, sort of like giving me a belt that was cut in twoEssential, they did not provide the service requested, which is to provide a working phone number for my search 3) They lieI notice in their response they said they would cease charges on 6/29/Yet I just received notice from them that they would cease charges 7/10/Is that because they hope to sneak in another charge instead of clearing my account today? I ask that the Revdex.com look at their website and note the numerous deceptionsNotice that you don't even really have a choice as all searches lead to the monthly chargeThey claim that it is a special, but note there is no end date to the special pricingI beg the Revdex.com to analyze their deceptive practicesThe only reason they are ceasing to charge my account is because my credit card called me and notified me of the charge and I am taking actionThey are not objecting because they provided what was requested (a valid phone number) or that they distinctly (as opposed to deceptively) listed their added charges and do not want my Revdex.com complaint on file [redacted] INO*INTELIUS.COM/RT $ INO*INTELIUS.COM/RT (Intelius Premier PlusSincerely, [redacted] ***

Complaint number: [redacted] Consumer name: [redacted] ? We are in receipt of the consumer complaint filed by Mr [redacted] I am unable to locate an account matching the information Mr [redacted] supplied in his complaint.? If he can provide me with the information below, I will research this matter further: ? -? ? ? ? ? ? ? ? ? An email address that may have been used to create the account -? ? ? ? ? ? ? ? ? The first six and the last four digits of the credit/debit card and billing zip code -? ? ? ? ? ? ? ? ? The order number provided on his purchase order ? He can either respond directly through the Revdex.com complaint resolution process or he can email me directly at [email protected] ? I look forward to receiving the additional information from Mr [redacted] ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com ?

Complaint# [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms [redacted] ? Intelius does not sell, rent or in any way provide its customer’s financial data outside the scope of its Privacy Policy, which can be viewed here:? http://www.peopleconnect.us/privacy ? If Ms [redacted] believes her financial identity has been compromised, we encourage her to contact her financial institution as well as her local authorities and file a theft reportIntelius will be happy to provide assistance requested by any investigative authority ? This information should successfully resolve Ms [redacted] 's complaint ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint# [redacted] Consumer name: [redacted] We are in receipt of the consumer complaint filed by Ms [redacted] in connection with Intelius’ pricing structure Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website Each offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membership If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membership Based upon a search of our database using the email address Ms [redacted] supplied in her complaint, it does not appear that she has purchased any reports or enrolled in the Intelius Premier Plus Membership at this time This should resolve Ms [redacted] ’s complaint If you have any questions or need additional information, please feel free to contact me at [redacted] Sincerely, Tara M [redacted] www.intelius.com

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated? The Intelius Premier Plus Membership was canceled on 5/25/and a refund of $was issued on 6/13/for the 7-Day Pass.? The refund will appear on Ms***’s statement in one of the next two billing cycles, depending on the closing date.? No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint # [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by [redacted] Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? Per [redacted] ’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsAt some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request or the individual can utilize the automated online opt out process and select the records they would like removed at https://www.intelius.com/optout ? This information should successfully resolve [redacted] ’s complaint.? Should your office or [redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Plus was activated.? When the Background Report search credit which is provided with the Intelius Premier Plus 7-Day Pass is consumed, the membership will immediately charge the monthly cost for the membership.? Before the search credit is consumed, the customer will receive a prompt informing them of the chargeAs requested, the Intelius Premier Plus Membership was canceled on 2/4/along with the charge of $29.95.? This will reflect on Mr [redacted] ’s statement in one of the next two billing cycles, depending on the closing date.? Mr [redacted] will only be charged $for the People Search Plus Report.? No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have removed my information and for that I am gratefulAccording to them they get their information from credible sources that is not resolvedThey were passing on bad information with my full name, some of my addresses, age and totally wrong relativesSincerely, [redacted]

Revdex.comIntelius asked me to provide the name of the woman whose records are incorrect in Intelius' database It is [redacted] who resides in Cocoa Beach, FlMy family members are included as relatives of her which is NOT trueIntelius also associates [redacted] with many of my family's addresses which again is information [redacted] has not lived at any of the Iowa; Naples,Fl; Melbourne,Fl; Melbourne Beach,Fl addressesIntelius can contact me directly to make sure all of my family's information is removed and disassociated from [redacted] .I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if they follow through and remove all of my family's information, the names and any addresses associated with my family members Also, I still want to know and require HOW Intelius got, ( bought) the information on [redacted] that all the misinformation attached to her fileThis is important to me as I want to find out conclusively how and why [redacted] started including my family into her family history and recordsIdentity theft comes to mind or future robbery of one my family membersThank you for your attention to this very important matter.Sincerely, [redacted] ***

We are in receipt of the consumer complaint filed by [redacted] ***.When searching for Ms***’s information, we were unable to locate any listings for her.? For us to remove her information, we will need additional information.? Providing the specific URL where the information appears on our website is very helpful.? In addition to her first name, last name, and middle initial, her date of birth/age and the cities and states listed next to her name would help in locating the information she wants removed.? To provide us this information, we recommend Ms [redacted] reply to this complaint.We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint # [redacted] Consumer Name: [redacted] We are in receipt of the complaint filed by Ms [redacted] regarding her claim that Intelius enrolled her into a paid membership program and charged her membership fees without her permission Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer Below, I have outlined the process and various places in which Intelius notified Ms [redacted] of the membership offer and details On June 21, 2017, Ms [redacted] purchased a discounted People Search Plus Report in the amount of $6.95, which included a 7-day trial membership of the Premier Plus membershipMs [redacted] was notified of this offer and trial membership when she selected her report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her credit or debit card would be charged $(plus applicable taxes) if she did not cancel her day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month creditsMs [redacted] was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the purchase page is attached for your review The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: · Intelius.com – cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445- Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” Shortly after her report purchase, Ms [redacted] would have received a receipt confirmation email sent to the email address associated with her Intelius accountThis email contained the amount Ms [redacted] paid for her report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel her trial membership According to our records, Ms [redacted] did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about her membership prior to the expiration of her trial membershipAs a result, Intelius attempted to charger her credit or debit card $on June 28, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchaseOnce Intelius verified the charge was a legitimate charge with Ms [redacted] ’s financial institution, the membership fee was charged to Ms [redacted] ’s Visa on July 14, Ms [redacted] contacted Intelius on July 17, and provided Ms [redacted] with a courtesy refund in the amount of $and removed her from the Intelius Premier Plus membership programMs [redacted] should note this refund on her account within the next to days, depending on her financial institution’s billing cycle and internal refund policies This information should successfully resolve Ms [redacted] 's complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Thank you for contacting us about this chargeWe take matters of this nature seriouslyWe’ve located the account and have refunded your card accordinglyYou should see the refund on your account within the next 5-days.? Additionally, we highly recommend, if you have not already done so, that you contact your financial institution about this charge Thank you for bringing this to our attention and we hope that we have resolved this matter in a prompt and satisfactory manner ? Sincerely, Tara M [redacted] Intelius, Inc www.intelius.com ?

Complaint: [redacted] I am rejecting this response because:Even if I unknowingly or not realizing that I signed up for the subscription,? since 9/5/I have? been charged the cents, as well as payments of the monthly fee.? That is not rightthere was no notification that I was being charged for the final fee or the last one.? Sincerely, [redacted]

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