Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My first issue is that the service manager claims that I was rude to everyone I encountered. I have another service member who was with me that can attest that was not the case. I will admit that I did get upset and raised my voice after seeing how the technician had installed the aftermarket components. The second issue is that I don't believe I was charged properly. I haven't seen the guide they use to calculate man-hours for the task I asked them to perform, but I am sure the condition the car arrived in didn't match how that was calculated. The air intake and MAF housing (both aftermarket) were already removed and the pulley was on the crank. The The third and most important issue I have is how I was treated. When I told him he didn't install the aftermarket intake components correctly, he argued, got defensive and told me that I didn't know what I was doing. He confirmed that by saying he wasn't supposed to touch aftermarket systems. The technician telling me that I don't know what I'm doing implies a level of imcompetence on my end. The fact that I had a [redacted] technician helping when I installed that component should nullify that possibility. I suppose he has never seen a part fail to perform as advertised. If that was the case, why would companies offer a warranty? Before I left the dealership I had to reposition the radiator, and intake system in accordance with the intake manufacturers instructions, not**. They also claim that he didn't damage anything, which is false. There are 2 bolt holes for the snout of the intake that were elongated, and one of the bolt holes has a crack running from it now. At this point, I don't expect anything from that dealership. The fact that they think their technician didn't do anything wrong is beyond me. I can only hope that their future customers recieve better treatment than I did. Thank you.Regards,
[redacted]
I called the company and spoke with a gentleman about the complaint. He stated that the consumer had an impact point in the corner of the windshield. After they fixed the AC in the car...
they had to test the front vents. When they did, the impact point did crack and spread a couple of inches. The impact point was a "pre-existing condition." The tag on the consumers key from [redacted] was not from them and they have no clue who that company is. They use a different window company right next to them. After the consumer took the tag to the police station, she did call [redacted] at the company and told her that the tag was hers. The handicap sign was taken off the mirror because when they took the dash out to repair the AC they need all the room they can get and had to take it off and the mechanic sat it on his work bench and forgot to put it back in but they did not try to steal it from the consumer.
34, 34); margin: 0px; font-size: 13.3333339691162px; font-family: arial, sans-serif;">The situation with Mr. [redacted] is as follows. The customer had his vehicle towed in because the harmonic balancer/crankshaft pulley had come off the engine rendering the vehicle inoperable. [redacted], our service advisor, called Mr. [redacted] and advised him of the cost to repair his vehicle and the quoted amount was agreed upon by Mr. [redacted]. [redacted] then asked if he was planning to drive the vehicle off the premises or have the vehicle towed, to which Mr. [redacted] replied drive the vehicle. The quoted labor time of 1.9 hours plus .6 of an hour to reinstall components necessary to drive the vehicle comes from a nationally used labor guide called Alldata. The customer was called upon completion and advised of the time we closed. Mr. [redacted] arrived to pick his vehicle up and paid his bill, which was lower than originally quoted, and then proceeded to go outside and examine the work performed. Mr. [redacted] and his friend came back into the service lane and began to rudely and loudly address [redacted] about the work performed. The technician then walked out with the customer to explain the work performed at which point Mr. [redacted] proceeded to tell the, again, highly trained technician, that he didn’t know what he was doing. The technician, at this point, told Mr. [redacted] that he did in fact know what he was doing and if Mr. [redacted] knew how to perform the work he would not have had to have the vehicle towed in to our facility. We don’t condone our technicians being sarcastic to the customers, but Mr. [redacted] was extremely rude to all the employees he interacted with and the technician felt embarrassed and insulted due to the way he was treated in front of co-workers and customers. The repairs made to the vehicle were necessary for the vehicle to be driven off the property which is what was requested. The aftermarket intake system is not ruined nor installed incorrectly. In closing, Haley employees performed the work discussed and agreed upon so the vehicle could be driven away without liability to our company for incomplete work that could have caused consequential damages and therefore no refunds were offered for repairs.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My first issue is that the service manager claims that I was rude to everyone I encountered. I have another service member who was with me that can attest that was not the case. I will admit that I did get upset and raised my voice after seeing how the technician had installed the aftermarket components. The second issue is that I don't believe I was charged properly. I haven't seen the guide they use to calculate man-hours for the task I asked them to perform, but I am sure the condition the car arrived in didn't match how that was calculated. The air intake and MAF housing (both aftermarket) were already removed and the pulley was on the crank. The The third and most important issue I have is how I was treated. When I told him he didn't install the aftermarket intake components correctly, he argued, got defensive and told me that I didn't know what I was doing. He confirmed that by saying he wasn't supposed to touch aftermarket systems. The technician telling me that I don't know what I'm doing implies a level of imcompetence on my end. The fact that I had a [redacted] technician helping when I installed that component should nullify that possibility. I suppose he has never seen a part fail to perform as advertised. If that was the case, why would companies offer a warranty? Before I left the dealership I had to reposition the radiator, and intake system in accordance with the intake manufacturers instructions, not**. They also claim that he didn't damage anything, which is false. There are 2 bolt holes for the snout of the intake that were elongated, and one of the bolt holes has a crack running from it now. At this point, I don't expect anything from that dealership. The fact that they think their technician didn't do anything wrong is beyond me. I can only hope that their future customers recieve better treatment than I did. Thank you.Regards,
[redacted]
I called the company and spoke with a gentleman about the complaint. He stated that the consumer had an impact point in the corner of the windshield. After they fixed the AC in the car...
they had to test the front vents. When they did, the impact point did crack and spread a couple of inches. The impact point was a "pre-existing condition." The tag on the consumers key from [redacted] was not from them and they have no clue who that company is. They use a different window company right next to them. After the consumer took the tag to the police station, she did call [redacted] at the company and told her that the tag was hers. The handicap sign was taken off the mirror because when they took the dash out to repair the AC they need all the room they can get and had to take it off and the mechanic sat it on his work bench and forgot to put it back in but they did not try to steal it from the consumer.
Ms. [redacted],
34, 34); margin: 0px; font-size: 13.3333339691162px; font-family: arial, sans-serif;">The situation with Mr. [redacted] is as follows. The customer had his vehicle towed in because the harmonic balancer/crankshaft pulley had come off the engine rendering the vehicle inoperable. [redacted], our service advisor, called Mr. [redacted] and advised him of the cost to repair his vehicle and the quoted amount was agreed upon by Mr. [redacted]. [redacted] then asked if he was planning to drive the vehicle off the premises or have the vehicle towed, to which Mr. [redacted] replied drive the vehicle. The quoted labor time of 1.9 hours plus .6 of an hour to reinstall components necessary to drive the vehicle comes from a nationally used labor guide called Alldata. The customer was called upon completion and advised of the time we closed. Mr. [redacted] arrived to pick his vehicle up and paid his bill, which was lower than originally quoted, and then proceeded to go outside and examine the work performed. Mr. [redacted] and his friend came back into the service lane and began to rudely and loudly address [redacted] about the work performed. The technician then walked out with the customer to explain the work performed at which point Mr. [redacted] proceeded to tell the, again, highly trained technician, that he didn’t know what he was doing. The technician, at this point, told Mr. [redacted] that he did in fact know what he was doing and if Mr. [redacted] knew how to perform the work he would not have had to have the vehicle towed in to our facility. We don’t condone our technicians being sarcastic to the customers, but Mr. [redacted] was extremely rude to all the employees he interacted with and the technician felt embarrassed and insulted due to the way he was treated in front of co-workers and customers. The repairs made to the vehicle were necessary for the vehicle to be driven off the property which is what was requested. The aftermarket intake system is not ruined nor installed incorrectly. In closing, Haley employees performed the work discussed and agreed upon so the vehicle could be driven away without liability to our company for incomplete work that could have caused consequential damages and therefore no refunds were offered for repairs.
Sincerely,
[redacted]