Intelligent Design Corporation

Initial Business Response / [redacted] (1000, 8, 2015/11/12) */ The complaint really doesn't make a lot of senseWe fixed the siding on Mr [redacted] home and had nothing to do with the roof or Chimney cap in questionWe IDC have tried to come up with a time to meet Mr [redacted] at his residence and that time seems hard to come by as our schedules apparently do not coincide with one anotherIf there is any damage done by IDC we will by all means fix our issuesI left a message for Mr [redacted] today 11-12-@ 12:P.Mto get together to get this matter looked at and handled once and for all Initial Consumer Rebuttal / [redacted] (2000, 14, 2016/03/18) */ Per a phone call from the customer, he stated that the company has resolved all of his concerns

This was from two separate insurance claims in which we make the homeowners fully aware of their responsibility, their deductibleWe will be happy to provide the two separate claims in which the homeowners are responsible for their $1,deductible on each claimAfter a grueling negotiation process with the insurance company to get them to agree to all repairs needed, we had completed all repairs in accordance to the insurance companies scope and in a timely fashion after all details were finally agreed upon by themIt is the homeowners who have to apply for any monies available through the Certainteed claimThe homeowners were already being paid out to replace their whole roof and any additional money would have been deducted from the insurance companies responsibilityIf these monies were collected and not submitted to the insurance company that is considered insurance fraud and we take no part in such actionsWe have tried many times to collect from the homeownersPer our contract we provided our services and completed the project and had to apply interest charges after several months of the homeowners ignoring our numerous phone calls and collection letters

Profession service! 10/

Intelligent design made my process as easy as it getsJohn handled all of my insurance work, helped me pick colors, submitted his stuff to Michael the project manager, and before I knew it I had a new roof! Thanks Intelligent Design for a flawless experience

After hearing about the complaint from the Revdex.com, Management contacted the ***'s and set up a meeting at their home After spending some time with the [redacted] family, IDC and the ***'s found common ground The ***'s will be retracting their complaint with the Revdex.com and the client is very happy with the resolutionWe at IDC are very happy to say that this matter is resolvedThank you, IDC Management

A horrible experience!!! The company did only a fraction of the work they said they were going to do, and did it months after they were contracted to do it! Then they fell off the face of the earth for 6mo! Never returning a single phone call Then a bill showed up out of nowhere and within days harrasing phone calls threatening to put a lean on our house if we didn't pay immediately! I explained that they did horrible work, and we would pay them as soon as we got the checks from the insurance companyThe lady was extremely rude and continued to threaten putting a lean on our house even though we had only had the bill in our hands for day!

Initial Business Response / [redacted] (1000, 10, 2014/06/10) */ IDC did have a contract to do repairs to the interior of the home as well as repairs to front stepsThe contract was signed on May 7, $2,was for interior repair work and $2,was for the repair of the stepsWe received a down payment of $2,Work on the steps was held up until we had final design plans worked outWe immediately organized a crew to look at the interior repairs and then they proceeded to do those repairsWe completed the interior work and between weather, design issues and availability oif subs,the steps did not proceed as fast as the customer wantedIt ended with the customer requesting their money back if we did not think we could get the work done within a couple daysIDC decided to see if we could make that happenIn the end we decided that we were not going to be able to get it completed within their time frame and also that the relationship had sufferedIDC decided to comply with their request for a refundThe interior work was completed and there was a balance due of $for thatInstead of having them pay for that we decided to refund that amount to them as compensation for their frustration with not having the steps done as fast as they had hopedIDC will not be doing any further repairs for this customer Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) IDC is listing the bid price incorrectly, per our contract and final invoice which was recived on 6/3/signed by [redacted] $for front step repair, $for interior repairThe $refund was called out in the final invoice as over-charging for the interior, and did not address the front stepThis was hand written by IDC in the final invoice on their letterhead, which can be provided should proof be bid price and refund details be requestedThe above description by IDC for this refund is complete fictionThe $refund is a separate transation, and resolution for the front step repair still needs to be addressed The refund we outlied with IDC when they decided to reneged on our contract is the same IDC outlined for us as consumers should we back out of the contract25% of the bid + any materials purchased -> $in the case of the front step repair Weather issues can delay any job, and we understand thatHowever, there were no weather issues communicated to us when IDC kept insisting the job would be started 'the next day' or 'the next day' each time we called after finding no work had been completed under the timing described to us by the experts we had hired IDC was at our house separate times prior to signing the contract to configure the design workBetween the 5/contract signing to the planned start date of 5/all design issues should have been resolved by IDC as the experts in home repairsIn any regard, design issues were not mentioned once to us as reasons IDC was unable to start the job***, our main contact, had complete confidence in the design as he told us several times 'this is the year for step repairs' and they were doing 'the exact same repair' to another house in the metroThis does not sound like a company that was struggline with design issues Yes, we set a date for IDC to have the step completed after days of no work being doneAt that time (5/28) [redacted] agreed with our timeline and said repairs would start 6/A significant duration from the original start date of 5/15, but was a date we accepted as we wanted the repair completed IDC can either send their contractors to our home and complete the contract as outlined in our signed agreement for $2500, or can pay us $for backing out of our contract after days of inaction Final Business Response / [redacted] (4000, 16, 2014/06/24) */ The original complaint never mentioned that part of the contract was for interior work as wellThe complaint made it appear that we basically took the customers money and skipped town with their down paymentIn fact the down payment covered the interior work that we completedIt is our contention that libel may be in orderThey have not paid for any work not doneIf the customer feels that they have cause to collect any money for damages then IDC requests that they contact us directly and we will settle this through our attorneyIDC will not have any further contact via the Revdex.com in this matter

I had the shingles on three buildings replaced: a house, a large shop building and a shedIssues along the way –
House – After the job was supposed to be finished, some of the shingles had to be torn off and put back on again because they weren’t lined up correctly Also, a vent was replaced because it was incorrect
Shop – the furnace vent cap on top of the shop was knocked off to one side It allowed water to leak into the shop building which landed on an expensive table sawYes, I know it was caused by the roofers No one had been on the roof in years It was noticed when it rained in the springShed – After the shingles on this building had been replaced I noticed a couple days later that the weather vane disappeared No one could tell me what happened to it I found it some weeks later thrown up in the top of my shed They broke the base to remove it instead of taking time to unscrew it Also, on the shed the metal siding was damaged There were holes from nails along with gashes in the sidingThe shop and shed are only a few feet apart The shop has a gambrel roof, a steep roof which makes for fast moving debris No precautions were taken to cover up the shed, so the debris from the shop flew into the shed causing damageHouse and Shop - The guards on my gutters were trashed on both the house and shop Both roofs are steep so as debris is coming down it has the ability to damage things in its path I decided to get up on a ladder the day after the two buildings were completed The gutters were purchased roughly a year earlier If I didn’t have the ability to get up on a ladder, I would have had no idea they were damaged They ended up paying $to the gutter company to replace and fix themI also had the comment made to me that I should expect some “wear” on a project like this They took no time to cover anything A practice, I found out from talking to other people in the business, that would be a commonsense thing to doOn top of all this there was a dishonest salesman who I should have never replied toI gave them the final paymentHappy to be done with the whole experience Not happy with the damage leftLastly, some of the new shingles are defective and now need tol be replacedIntelligent Design won’t be doing the replacement job

In July of we have suffered a hail damage to our property in Cn RapidsIntelligent Design came highly recommended by our neighbors they did work for as a result we have hired Intelligent Design Corpto meet our insurance adjusterBecause of their knowledge and expertise we were able to have our insurance company to pay for damaged roof, siding, windows and guttersThey helped us with selecting the right product and completed all work on time The folks and the Intelligent Design were extremely professional and caringI will always recommend them to all my friend and familyThey have earned my business for life!
Thank you guys !!!

Initial Business Response /* (1000, 8, 2015/11/12) */
The complaint really doesn't make a lot of senseWe fixed the siding on Mr*** home and had nothing to do with the roof or Chimney cap in questionWe IDC have tried to come up with a time to meet Mr*** at his residence and
that time seems hard to come by as our schedules apparently do not coincide with one anotherIf there is any damage done by IDC we will by all means fix our issuesI left a message for Mr*** today 11-12-@ 12:P.Mto get together to get this matter looked at and handled once and for all
Initial Consumer Rebuttal /* (2000, 14, 2016/03/18) */
Per a phone call from the customer, he stated that the company has resolved all of his concerns

Initial Business Response /* (1000, 8, 2015/09/10) */
This complaint was already settled with the customer and discussed with same customer as to the signed contractI don't know what else to say but Case Closed! Please let us know if we need to show receipts of payment or breakdowns of
the contractual agreement as the complainant really came out on the great end of the stick as we did not enforce the whole 25% as written on the back of the contract
Initial Consumer Rebuttal /* (3000, 10, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We never agreed to a settlement and in fact asked in an email for the balance owedThey even asked us to sign something if we were selling to settle and we refusedWe instead filed a police report once our conversation was overWe only agreed to meet because Stan said if we could prove negligence of his employee who would also attend the meeting, he would provide a full refundWhen he showed up, the employee did notWe were not contacted as we solicited their business and they didn't sogn the contractAdditionally, they have refused to put in writing why their keeping the portion they think they are entitled tooThis company did no work, not pave any orders for work on our homeWe ate not, and will not accept a settlement
Final Consumer Response /* (3000, 13, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We never agreed to a settlement and in fact asked in an email for the balance owedThey even asked us to sign something if we were selling to settle and we refusedWe instead filed a police report once our conversation was overWe only agreed to meet because Stan said if we could prove negligence of his employee who would also attend the meeting, he would provide a full refundWhen he showed up, the employee did notWe were not contacted as we solicited their business and they didn't sogn the contractAdditionally, they have refused to put in writing why their keeping the portion they think they are entitled tooThis company did no work, not pave any orders for work on our homeWe ate not, and will not accept a settlement
Final Business Response /* (4000, 15, 2015/09/29) */
Per our contractafter getting you the desired money from your insurance company and after the day rescission period, there is a 25% fee for terminating the contract outside of the rescission periodThis is standard procedureHowever, we were very lenient on this case as e did not take 25% of the total as we just payed the fees that were accrued to the sales staff and officeThis is our last comment on this case, any further communication should be directed through our lawyer
Thanks

Stan and everyone at Intelligent Design were great!

We informed the homeowners of the time frame for installation of their new roof system and informed them the exact date when we got closer to the installation dateThey were also informed of their class action lawsuit options which had expired long before we even signed a contract with themWe
were never informed of the damaged light or garden gnome (which can be purchased at any garden store) until after the homeowner found out for themselves that the shingle lawsuit had long been expiredThe money being held back from us as "tool to leverage" is purely ridiculousWe have tried many times to meet with them to make sure they are satisfied with the project we have completed in a professional and timely manner

Recently our area was hit by a storm where my house was fairly damaged.
After online research I found this company Intelligent Design Corp who specializes on siding, roofing and other remodeling projects.
I contacted Intelligent design and they did a great job on siding an roofing of my property. I am very satisfied with their work, will recommend them to my friend and coworkers. They're professional, quick and people whom you can trust.

Initial Business Response /* (1000, 8, 2015/11/12) */
The complaint really doesn't make a lot of sense. We fixed the siding on Mr. [redacted] home and had nothing to do with the roof or Chimney cap in question. We IDC have tried to come up with a time to meet Mr. [redacted] at his residence and that...

time seems hard to come by as our schedules apparently do not coincide with one another. If there is any damage done by IDC we will by all means fix our issues. I left a message for Mr. [redacted] today 11-12-2015 @ 12:20 P.M. to get together to get this matter looked at and handled once and for all.
Initial Consumer Rebuttal /* (2000, 14, 2016/03/18) */
Per a phone call from the customer, he stated that the company has resolved all of his concerns.

Profession service! 10/10

Initial Business Response /* (1000, 8, 2015/09/10) */
This complaint was already settled with the customer and discussed with same customer as to the signed contract. I don't know what else to say but Case Closed! Please let us know if we need to show receipts of payment or breakdowns of the...

contractual agreement as the complainant really came out on the great end of the stick as we did not enforce the whole 25% as written on the back of the contract.
Initial Consumer Rebuttal /* (3000, 10, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We never agreed to a settlement and in fact asked in an email for the balance owed. They even asked us to sign something if we were selling to settle and we refused. We instead filed a police report once our conversation was over. We only agreed to meet because Stan said if we could prove negligence of his employee who would also attend the meeting, he would provide a full refund. When he showed up, the employee did not. We were not contacted as we solicited their business and they didn't sogn the contract. Additionally, they have refused to put in writing why their keeping the portion they think they are entitled too. This company did no work, not pave any orders for work on our home. We ate not, and will not accept a settlement.
Final Consumer Response /* (3000, 13, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We never agreed to a settlement and in fact asked in an email for the balance owed. They even asked us to sign something if we were selling to settle and we refused. We instead filed a police report once our conversation was over. We only agreed to meet because Stan said if we could prove negligence of his employee who would also attend the meeting, he would provide a full refund. When he showed up, the employee did not. We were not contacted as we solicited their business and they didn't sogn the contract. Additionally, they have refused to put in writing why their keeping the portion they think they are entitled too. This company did no work, not pave any orders for work on our home. We ate not, and will not accept a settlement.
Final Business Response /* (4000, 15, 2015/09/29) */
Per our contract.. after getting you the desired money from your insurance company and after the 3 day rescission period, there is a 25% fee for terminating the contract outside of the rescission period. This is standard procedure. However, we were very lenient on this case as e did not take 25% of the total as we just payed the fees that were accrued to the sales staff and office. This is our last comment on this case, any further communication should be directed through our lawyer.
Thanks

After hearing about the complaint from the Revdex.com, Management contacted the [redacted]'s and set up a meeting at their home.  After spending some time with the [redacted] family, IDC and the [redacted]'s found common ground.  The [redacted]'s will be retracting their complaint with the Revdex.com and the client is very...

happy with the resolution. We at IDC are very happy to say that this matter is resolved. Thank you, IDC Management

Initial Business Response /* (1000, 10, 2014/06/10) */
IDC did have a contract to do repairs to the interior of the home as well as repairs to front steps. The contract was signed on May 7, 2014. $2,500 was for interior repair work and $2,150 was for the repair of the steps. We received a...

down payment of $2,325. Work on the steps was held up until we had final design plans worked out. We immediately organized a crew to look at the interior repairs and then they proceeded to do those repairs. We completed the interior work and between weather, design issues and availability oif subs,the steps did not proceed as fast as the customer wanted. It ended with the customer requesting their money back if we did not think we could get the work done within a couple days. IDC decided to see if we could make that happen. In the end we decided that we were not going to be able to get it completed within their time frame and also that the relationship had suffered. IDC decided to comply with their request for a refund. The interior work was completed and there was a balance due of $175 for that. Instead of having them pay for that we decided to refund that amount to them as compensation for their frustration with not having the steps done as fast as they had hoped. IDC will not be doing any further repairs for this customer.
Initial Consumer Rebuttal /* (3000, 12, 2014/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
IDC is listing the bid price incorrectly, per our contract and final invoice which was recived on 6/3/14 signed by[redacted]. $2500 for front step repair, $2150 for interior repair. The $175 refund was called out in the final invoice as over-charging for the interior, and did not address the front step. This was hand written by IDC in the final invoice on their letterhead, which can be provided should proof be bid price and refund details be requested. The above description by IDC for this refund is complete fiction. The $175 refund is a separate transation, and resolution for the front step repair still needs to be addressed.
The refund we outlied with IDC when they decided to reneged on our contract is the same IDC outlined for us as consumers should we back out of the contract. 25% of the bid + any materials purchased -> $625 in the case of the front step repair.
Weather issues can delay any job, and we understand that. However, there were no weather issues communicated to us when IDC kept insisting the job would be started 'the next day' or 'the next day' each time we called after finding no work had been completed under the timing described to us by the experts we had hired.
IDC was at our house 2 separate times prior to signing the contract to configure the design work. Between the 5/7 contract signing to the planned start date of 5/15 all design issues should have been resolved by IDC as the experts in home repairs. In any regard, design issues were not mentioned once to us as reasons IDC was unable to start the job. [redacted], our main contact, had complete confidence in the design as he told us several times 'this is the year for step repairs' and they were doing 'the exact same repair' to another house in the metro. This does not sound like a company that was struggline with design issues.
Yes, we set a date for IDC to have the step completed after 21 days of no work being done. At that time (5/28)[redacted] agreed with our timeline and said repairs would start 6/2. A significant duration from the original start date of 5/15, but was a date we accepted as we wanted the repair completed.
IDC can either send their contractors to our home and complete the contract as outlined in our signed agreement for $2500, or can pay us $625 for backing out of our contract after 22 days of inaction.
Final Business Response /* (4000, 16, 2014/06/24) */
The original complaint never mentioned that part of the contract was for interior work as well. The complaint made it appear that we basically took the customers money and skipped town with their down payment. In fact the down payment covered the interior work that we completed. It is our contention that libel may be in order. They have not paid for any work not done. If the customer feels that they have cause to collect any money for damages then IDC requests that they contact us directly and we will settle this through our attorney. IDC will not have any further contact via the Revdex.com in this matter.

This was from two separate insurance claims in which we make the homeowners fully aware of their responsibility, their deductible. We will be happy to provide the two separate claims in which the homeowners are responsible for their $1,00.00 deductible on each claim. After a grueling negotiation...

process with the insurance company to get them to agree to all repairs needed, we had completed all repairs in accordance to the insurance companies scope and in a timely fashion after all details were finally agreed upon by them. It is the homeowners who have to apply for any monies available through the Certainteed claim. The homeowners were already being paid out to replace their whole roof and any additional money would have been deducted from the insurance companies responsibility. If these monies were collected and not submitted to the insurance company that is considered insurance fraud and we take no part in such actions. We have tried many times to collect from the homeowners. Per our contract we provided our services and completed the project and had to apply interest charges after several months of the homeowners ignoring our numerous phone calls and collection letters.