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Intelligent Lighting Design

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Intelligent Lighting Design Reviews (3)

Complaint* ***
I am rejecting this response because:Their response contains a factually inaccurate statementThe quantity of lights that they failed to deliver was 4, not I ordered and received If my planner rejected the lights as they insist, I would have no problem with not
being reimbursed for the lights that were not usedAll I have ever wanted was proof that all lights were on the truck when they made the delivery, which would close the loop on my outstanding question of whether all of the lights I paid for were ever actually available for my planner to useMy planner was unequivocally clear that only lights ever made it off the truck and into the venue for consideration of useUnfortunately, the closest I ever got to that proof was an assurance from the tech who delivered the lights. I don't dispute that my planner signed the delivery form agreeing that it was completeMy issue boils down to the fact that even if you believe that all lights were on the truck (which I have yet to see any proof of), we still have a situation where the delivery lead from ILD failed to implement the lighting plan that we all had access to ahead of the event, and seemingly convinced my planner to avoid using the full order of lightsWithout ever seeing what the plan looked like.Without evidence that all lights were in fact on premises at the event, it becomes a he-said, she-said situation where I simply believe my planner who has nothing to gain or lose from lying, over the company that stands to lose revenue if they overbooked their supply of up lights and didn't have enough to cover what they promisedThey've also admitted that their procedures didn't adequately address this scenario (see quote from an email from Michael at ILD below).*** *** *** ***"Based on your feedback, I would like to let you know that we'll be revising our client/planner sign off form, so that a more prominent space for making notes is available to both the client/planner and the ILD onsite crew leader"*** *** ***I would be satisfied if ILD would simply agree that this situation was partially their fault and refund me any amount of the paltry total sumIf they refunded me for one of the four lights ($50) I would at least feel as though I wasn't being totally abused as a consumer, as I demonstrably was by their support team during the dialogue following my wedding and in the form of the threat of legal action for discussing the issue with my credit card company, and would be happy to put the incident behind us all
Regards,
*** ***

Reply to Complaint #*** *** *** rented lighting equipment for the weekend of May 5-7, He signed a contract, with company terms and conditions, for his rental. He also filled out a security retainer form, with his credit card information and
acknowledged that his credit card information would be used for incidentals Company terms and conditions include the following statement: 11. Client is financially responsible for any loss or damages to ILD's equipment, cosmetically or internally, sustained during rental timeframe. If equipment is stolen, Client is responsible for replacing all missing gear and paying the cost of replacement. Client will be automatically charged the replacement fee, which is 200% of the Retail Value, plus the Rental Fee and any charges arising from the rental The total cost of his contract was $ Mr*** rented (12) wireless Lightdrop AXunits, which he picked up from our office in his own personal vehicle and carried off the premise for the duration of his rental. Each Lightdrop AXunits had components, including (1) diffuser lens per unit Upon return of his rental on Monday, May 8, 2017, Mr*** returned the (12) Lightdrop AXunits. Four (4) of the units were missing (1) diffuser lens with each unit. A diffuser lens is valued at $ Mr*** was charged, in accordance with our terms and conditions, for the replacement of the (4) missing diffusers at $each (200% of the Retail Value which is $12.50). The total replacement cost was $112.05, which included the replacement fee, sales tax and our processing fee A paid invoice for the missing items was provided to Mr*** for his records and his card on file was charged for $
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Intelligent Lighting Design • #Rated Online Event Design & Rental Store Our company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writingAny views or opinions presented in this email are solely those of the author and do not necessarily represent those of the companyAll quotes from ILD are not considered reserved without a deposit on fileQuestions about billing? Contac* ***

Complaint: [redacted]
I am rejecting this response because: if they have a paper trail that proves they had the correct amount of lights on the truck I don’t know why they haven’t provided that proof to me. Or to you as the moderator of this dispute. They can say they have proof but until they show me (or you) I don’t know how they expect either of us to believe them. If they show me reliable proof I would have dropped this long, long ago. It’s insane that they have continued this petty obfuscation. Either show us the proof they claim to have or admit they don’t and just deal with the egg on their face. They have made it clear they won’t give a refund so just admit it and let’s all get on with our lives. 
Regards,
[redacted]

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Address: 6301 E Stassney Ln Ste 100, Austin, Texas, United States, 78744-3042

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