intelliigentUAS

Dear [redacted] ,Thank you for your letter on August 11, in responding to [redacted] 's complaint, we would like to provide all the facts and evidence as follow:1} [redacted] placed two orders on our website # [redacted] on 4/11/and # [redacted] using cashback from # [redacted] on 4/16/2014, We already delivered all products within advertised periodAll invoices with information and tracking numbers attached as proof [redacted] later returned a small product (less than 5% of the order value}We then promptly issued him full store credit for him to purchase an alternative product to fit his need better, invoice and history also attachedSo we object his incorrect claim entirety.2)We had repeatedly explained to him several times: one of the small accessories (worth less than 2% of the entire order) was the H3-3D gimbal, which has two components, the motor part and the CGU partAt the time of purchase the H3-3D full version was not released by the manufacturer (not until another months iater)in order to accommodate his purchase, we instaii the correct H3-3D motor part, and used the H3-2D CGU for it to workThe H3-2D CGU is exactly the later H3-3D CGU, it's just the naming is different (because H3-3D release version was not available at the time), So there was nothing wrong with H3-2D CGU, which costs exactly the same as H3-3D CGUThe most important thing is everything is functioning weil as advertisedalso object his Incorrect claim entirely.3)We assembled the products completely at our workshop and thoroughly test flew the products prior to shipping It is a process to slightly disassemble the products in order to pack and ship it out to the customerThis is to protect the product from being broken during shipping, We have all instructions to show how to put it back together for flying, it was true that during shipping, two of the screws went missing, it could have been corrected easily by putting two similar screws in, Se we object his incorrect statement that we assembled it incorrectly.Finally, and most importantly, we have already accepted the product back, put everything together, and we tested it again, Apart from the two missing screws mentioned in 3), everything else is working perfectly as advertised and as it should be.As a matter of courtesy, we also agreed to make a full refund by sending him a company check of $ [redacted] ***r also confirmed the receipt of the check (his copy of the email attached).Since our products contain new technology, we constantly instruct our clients to carefully read and follow manuals and instructions, At the same time, we are providing adequate training about the products and operations to our clients In [redacted] case, the complaint came from the fact that he is very inexperienced with the products and has not read the manuals and instructions careful enoughWe will be glad to provide him with adequate training if he would like to visit our companyIn summary, with the evidence that [redacted] already received the refund check, we would tike you to take the complaint down, as [redacted] requested.At IntelligentUAS, we take pride in our customer support services, We follow with BBS's code of business practice and appreciate your effort to communicate with us,We are looking forward for the complaint to be taken downIf you need further information, please do not hesitate to contact us.Respectfully,Tony N

Dear [redacted] NoI just received a email, they going to start refund process, last monday, but I didn't any refund yet.Please tell him to I can receive my refund ASAP.Thank you [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:May 26, 2017To whom it concerned.In order to inform this issueThis was not one click saleOur sale was made via email and whats app chat directly with MrEric R***This is not our first sale with himAnd I have his quotes by emailAs our regular purchase he never offer me the option to insure the productsAs the amount I believe it was insuredApparently he forget to offer the insurance.Also, I never received any proves effort from the seller and [redacted] to recover the loss itemMe as the buyer I try to talked to [redacted] and they reject to talked with because I did not pay the airway bill I cannot do anythingAnd they don't want to deal with me.In summary He send me the quote by emailI send the payment and I never received the stem.Regards, [redacted] ?

Mr B [redacted] callled, Matter resolved, wants to thank the company for his refund, IC

To whom it may concerned,On March 20, we delivery the merchandise through *** lost the package On our website we off insurance for shipping It is up to the client to make a decision to ship it with insurance On our website we are not responsible for the package
once it leave our facility.P.S.*** did admit the fault and given the client for recovery.Tracking number: ***Sincerely,Eric R***Customer server managerIntelligentuas LLC

From: eric r*** Date: Tue, May 1, at 12:PMSubject: about our caseTo: ***@myRevdex.com.orgHello,We have told the client he has paid for shipment or sent us a shipping label. We are not holding his
equipment back. -- Best Regards,Eric R***Customer Services Department

We are still communicating with the personWe already informed him of a refund planThanks!

To whom it may concerned,On March 20, we delivery the merchandise through *** lost the package On our website we off insurance for shipping It is up to the client to make a decision to ship it with insurance On our website we are not responsible for the package
once it leave our facility.P.S.*** did admit the fault and given the client for recovery.Tracking number: ***Sincerely,Eric R***Customer server managerIntelligentuas LLC

Dear ***NoI just received a email, they going to start refund process, last monday, but I didn't any refund yet.Please tell him to I can receive my refund ASAP.Thank you***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:May 26, 2017To whom it concerned.In order to inform this issueThis was not one click saleOur sale was made via email and whats app chat directly with MrEric R***This is not our first sale with himAnd I have his quotes by emailAs our regular purchase he never offer me the option to insure the productsAs the amount I believe it was insuredApparently he forget to offer the insurance.Also, I never received any proves effort from the seller and *** to recover the loss itemMe as the buyer I try to talked to *** and they reject to talked with because I did not pay the airway bill I cannot do anythingAnd they don't want to deal with me.In summary He send me the quote by emailI send the payment and I never received the stem.Regards,
*** ***

Dear ***NoI just received a email, they going to start refund process, last monday, but I didn't any refund yet.Please tell him to I can receive my refund ASAP.Thank you***

We are still communicating with the person. We already informed him of a refund plan. Thanks!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:May 26, 2017To whom it concerned.In order to inform this issue. This was not one click sale. Our sale was made via email and whats app chat directly with Mr. Eric R[redacted]. This is not our first sale with him. And I have his quotes by email. As our regular purchase he never offer me the option to insure the products. As the amount I believe it was insured. Apparently he forget to offer the insurance.Also, I never received any proves effort from the seller and [redacted] to recover the loss item. Me as the buyer I try to talked to [redacted] and they reject to talked with because I did not pay the airway bill I cannot do anything. And they don't want to deal with me.In summary He send me the quote by email. I send the payment and I never received the stem.Regards,
[redacted]

Mr B[redacted] callled, Matter resolved,  wants to thank the company for his refund, IC

Dear [redacted],Thank you for your letter on August 11, 2014. in responding to [redacted]'s complaint, we would like to provide all the facts and evidence as follow:1} [redacted] placed...

two orders on our website #[redacted] on 4/11/2014 and #[redacted] using cashback from #[redacted] on 4/16/2014, We already delivered all products within advertised period. All invoices with information and tracking numbers attached as proof. [redacted] later returned a small product (less than 5% of the order value}. We then promptly issued him full store credit for him to purchase an alternative product to fit his need better, invoice and history also attached. So we object his incorrect claim entirety.2)We had repeatedly explained to him several times: one of the small accessories (worth less than 2% of the entire order) was the H3-3D gimbal, which has two components, the motor part and the CGU part. At the time of purchase the H3-3D full version was not released by the manufacturer (not until another 2 months iater). in order to accommodate his purchase, we instaii the correct H3-3D motor part, and used the H3-2D CGU for it to work. The H3-2D CGU is exactly the later H3-3D CGU, it's just the naming is different (because H3-3D release version was not available at the time), So there was nothing wrong with H3-2D CGU, which costs exactly the same as H3-3D CGU. The most important thing is everything is functioning weil as advertisedalso object his Incorrect claim entirely.3)We assembled the products completely at our workshop and thoroughly test flew the products prior to shipping.  It is a normal process to slightly disassemble the products in order to pack and ship it out to the customer. This is to protect the product from being broken during shipping, We have all instructions to show how to put it back together for flying, it was true that during shipping, two of the screws went missing, it could have been corrected easily by putting two similar screws in, Se we object his incorrect statement that we assembled it incorrectly.Finally, and most importantly, we have already accepted the product back, put everything together, and we tested it again, Apart from the two missing screws mentioned in 3), everything else is working perfectly as advertised and as it should be.As a matter of courtesy, we also agreed to make a full refund by sending him a company check of $5947. [redacted]r also confirmed the receipt of the check (his copy of the email attached).Since our products contain new technology, we constantly instruct our clients to carefully read and follow manuals and instructions, At the same time, we are providing adequate training about the products and operations to our clients.  In [redacted] case, the complaint came from the fact that he is very inexperienced with the products and has not read the manuals and instructions careful enough. We will be glad to provide him with adequate training if he would like to visit our company. In summary, with the evidence that [redacted] already received the refund check, we would tike you to take the complaint down, as [redacted] requested.At IntelligentUAS, we take pride in our customer support services, We follow with BBS's code of business practice and appreciate your effort to communicate with us,We are looking forward for the complaint to be taken down. If you need further information, please do not hesitate to contact us.Respectfully,Tony N

Review: I have tried to buy a radio controlled helicopter from a company called intelligent UAS. My complaints include:1) Non delivery of prepaid ordered goods. (And no refund either for cancellation of orders that had been previously charged.)2) Delivery of a cheaper substitute when payment was made for a higher price product.3) The merchandise was sent when it was incorrectly assembled even though intelligent UAS knew it was incorrectly assembled.4) False claims for the companys products.I have posted an Internet page at [redacted] that has much more information concerning this problem.Desired Settlement: I would like a refund. (Company refuses a return of product/refund.)

Consumer

Response:

Mr B[redacted] callled, Matter resolved, wants to thank the company for his refund, IC

Business

Response:

Dear [redacted],Thank you for your letter on August 11, 2014. in responding to [redacted]'s complaint, we would like to provide all the facts and evidence as follow:1} [redacted] placed two orders on our website #[redacted] on 4/11/2014 and #[redacted] using cashback from #[redacted] on 4/16/2014, We already delivered all products within advertised period. All invoices with information and tracking numbers attached as proof. [redacted] later returned a small product (less than 5% of the order value}. We then promptly issued him full store credit for him to purchase an alternative product to fit his need better, invoice and history also attached. So we object his incorrect claim entirety.2)We had repeatedly explained to him several times: one of the small accessories (worth less than 2% of the entire order) was the H3-3D gimbal, which has two components, the motor part and the CGU part. At the time of purchase the H3-3D full version was not released by the manufacturer (not until another 2 months iater). in order to accommodate his purchase, we instaii the correct H3-3D motor part, and used the H3-2D CGU for it to work. The H3-2D CGU is exactly the later H3-3D CGU, it's just the naming is different (because H3-3D release version was not available at the time), So there was nothing wrong with H3-2D CGU, which costs exactly the same as H3-3D CGU. The most important thing is everything is functioning weil as advertisedalso object his Incorrect claim entirely.3)We assembled the products completely at our workshop and thoroughly test flew the products prior to shipping. It is a normal process to slightly disassemble the products in order to pack and ship it out to the customer. This is to protect the product from being broken during shipping, We have all instructions to show how to put it back together for flying, it was true that during shipping, two of the screws went missing, it could have been corrected easily by putting two similar screws in, Se we object his incorrect statement that we assembled it incorrectly.Finally, and most importantly, we have already accepted the product back, put everything together, and we tested it again, Apart from the two missing screws mentioned in 3), everything else is working perfectly as advertised and as it should be.As a matter of courtesy, we also agreed to make a full refund by sending him a company check of $5947. [redacted]r also confirmed the receipt of the check (his copy of the email attached).Since our products contain new technology, we constantly instruct our clients to carefully read and follow manuals and instructions, At the same time, we are providing adequate training about the products and operations to our clients. In [redacted] case, the complaint came from the fact that he is very inexperienced with the products and has not read the manuals and instructions careful enough. We will be glad to provide him with adequate training if he would like to visit our company. In summary, with the evidence that [redacted] already received the refund check, we would tike you to take the complaint down, as [redacted] requested.At IntelligentUAS, we take pride in our customer support services, We follow with BBS's code of business practice and appreciate your effort to communicate with us,We are looking forward for the complaint to be taken down. If you need further information, please do not hesitate to contact us.Respectfully,Tony N