Intensafirestore.com US

Yes, thank you for contacting us As requested, the refund for $has been issued Thanks

Thanks for contacting us I have looked into this further for you The phone issue is two foldThe Sales Agents are extremely busy with demand for our PSand Xbox One controllers so we understand it may be hard for customers to get throughSecond, we are upgrading the phone lines to
handle this demand and this may lead to temporary delays or issues getting through during this changeoverThanks for your patience and understanding in this matter I have also looked into the matter of your order Yes, we received your order on June as a pre-authorization, however, this transaction was not approved by your credit card issuer and as a result payment was not received We noticed your desired resolution to this complaint is a refund, however, no actual charge or exchange of funds occurred so there is nothing to refund That being said, your order is packaged and ready to ship out should you be able to make payment on the order.Thanks for your patience and understanding in this matter and please contact us again should you require further assistance.Accounting Manager

Yes, thanks so much for contacting us. This order has yet to have been paid for as the transaction was not approved by the credit card issuer. If and when the customer makes payment, the order will ship out. Thanks for your patience and understanding in this matter and please do
not hesitate to contact us again should you require further assistance

Hello Mr ***,Thanks for contacting us I have looked into this transaction further on your behalf The company was unable to successfully accept payment for this order using the VISA ending in There was a pre-authorization on that particular VISA when you attempted to place the order, but this has since expired and no charges were made to the VISA However, as you claim to have proof of the charge on your VISA statement, I would kindly ask that you provide that information to us and I can personally attend to this matter and ensure either the goods are released to you right away for shipping or a 100% refund is processed ASAP Please either respond to this message with the requested email or email us directly at *** Thanks for your patience and understanding in this matter and I sincerely look forward to an amicable remedy for this situation for both parties involved.Accounting Manager

Yes, thanks so much for contacting us This order has yet to have been paid for as the transaction was not approved by the credit card issuer If and when the customer makes payment, the order will ship out Thanks for your patience and understanding in this matter and please do
not hesitate to contact us again should you require further assistance

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I confirmed that no funds were charged.  I will CANCEL this transaction.  There is no way that I will ever attempt to do business with this company again. Regards, [redacted]

Dear [redacted]Yes, thanks for your inquiry.
 I have personally looked into your order and have found the reason for
the delay.  Please be advised we have not received payment for your order,
as such, the order cannot be released.  Orders are not shipped out until
payment is...

received.  In checking with the accounting department, this is
the message they have for your payment:Your
controller has been built and tested and is ready to ship.  Should you be
able to make payment we can have the order ship out right away.  Thanks
for your patience and understanding in this matter and please do not hesitate
to contact us should you require further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Initially, I was advised that the problem with my order was that it had been shipped, but that it was being held up by Customs.  After researching this company I found that this was a common answer by this company whether the item had to pass through customs or not.  I called them out on it and their response was that the excuse sent to me was meant for another customer.  They stated that that particular employee has been disciplined because he/she gave me the wrong information.  They then stated that my item had not been paid for and that is the actual reason for the delay.  I advised them further that I remember my bank account showed payment for the item had been pending and I was going to contact my bank for additional information since - yet again through research - this is another complaint from their customers is that they end up saying that the customer doesn't pay when the customer states they do.  They responded by saying I had incorrectly entered my payment information and that I need to learn how to enter the information correctly.  I contacted my bank and was advised of the day and exact time that payment was placed on hold to be sent to this company and that this company only needed to complete their end of the transaction.  It appeared, per my bank, that this company did not do that and after so many days the funds get put back into my bank account.  They confirmed #1 that I did what I was supposed to do to complete my transaction with this company - THEY were the ones who failed to follow through.  #2 they confirmed that had I put the information into the system incorrectly that the funds for this item would have never been taken out and put on hold awaiting this company to finish their transaction.  If proof is needed I can take off work to get the substantiation needed to send to you.  I would have no problem doing so!At the end of the day, I still have my money.  I am grateful that they mishandled this transaction, because attempting to do business with them has been a nightmare and I hope that other consumers do research on how they mishandle things prior to attempting to do business with them.  I have gone through another company to purchase the item I wanted and their customer service was flawless.  I don't have any other complaints for this company.  However, I have some advice - they need to learn how to run a business or get out of business.  I have a feeling that the later may happen sooner than later if they keep up their ridiculous charades.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I HAVE PROOF THAT I CAN PROVIDE THAT THE PAYMENT WAS MADE AND ACCEPTED. THIS IS A BLATANT LIE!!!!!! I have also been in discussions with the Royal mounted police regarding the fraud/ theft of service that this is. They expressed to me to use the Revdex.com first.I can provide both proof that payment was made, accepted and deposited to their account. I can also provide the police contact if necessary.
Regards,
[redacted]