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Inter-City Auto Transport

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Inter-City Auto Transport Reviews (4)

Mrs [redacted] placed the order for standard discount auto shipping with a first available date of July 22, She then signed the terms and conditions accepting condition #(attached and highlighted) that states that no pick up or delivery dates can be guaranteed While the national average runs up to days, it is an average - some go faster, some take longer Mrs [redacted] then followed up with an email, where we replied that it is 1-days "ON AVERAGE" to get a vehicle picked up We do make different shipping levels available to every customer in order to accommodate deadlines, but they chose to book the discount shipping We do everything possible to get vehicles shipped in a timely manner but in no way imply that it is guaranteed within the days

Complaint: [redacted] I am rejecting this response because: It is not entirely trueWhen scheduling to ship the vehicle a employee at inter city failed to communicate the 1-days is the average not the guarantee timeWe communicated our deadline to the employee which she failed to communicate they would be unable to accommodate our needed deadlineWhen confronted of issues serval days later the employee stated that she was new and "was no sure how it really worked"When forwarded to the manager, Christy, manager stated she would have to call around and beg for someone to pick up vehicleWhich was never doneIt was only until the day before our departure that we were finally told there was nothing they could do/willing to doManager was completely rude and unprofessionalAfter finding another shipping company all that was asked to be done was to better inform future customers of the 1-day AVERAGE, manager replied it's in the terms and conditions and refused to do anything else Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
It is not entirely true. When scheduling to ship the vehicle a employee at inter city failed to communicate the 1-7 days is the average not the guarantee time. We communicated our deadline to the employee which she failed to communicate they would be unable to accommodate our needed deadline. When confronted of issues serval days later the employee stated that she was new and "was no sure how it really worked". When forwarded to the manager, Christy, manager stated she would have to call around and beg for someone to pick up vehicle. Which was never done. It was only until the day before our departure that we were finally told there was nothing they could do/willing to do. Manager was completely rude and unprofessional. After finding another shipping company all that was asked to be done was to better inform future customers of the 1-7 day AVERAGE, manager replied it's in the terms and conditions and refused to do anything else. 
Sincerely,[redacted]

Mrs. [redacted] placed the order for standard discount auto shipping with a first available date of July 22, 2016.  She then signed the terms and conditions accepting condition #1 (attached and highlighted) that states that no pick up or delivery dates can be guaranteed.  While the national...

average runs up to 7 days, it is an average - some go faster, some take longer.  Mrs. [redacted] then followed up with an email, where we replied that it is 1-7 days "ON AVERAGE" to get a vehicle picked up.  We do make different shipping levels available to every customer in order to accommodate deadlines, but they chose to book the discount shipping.  We do everything possible to get vehicles shipped in a timely manner but in no way imply that it is guaranteed within the 7 days.

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Address: 690 S Hwy 89 #200, Williams, Wyoming, United States, 83001

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