Inter Trans Insurance Services

As per the terms and conditions of the insurance, the underwriters will not pay more than 50% of the insured value for repairs As the items are repairable, this is the maximum liability This term is found on the second page of the attached insurance certificate The insurance purchased is offered through the movers and the coverage is fixed, standardized and cannot be negotiatedWe are sorry that the we cannot advise more favorably for the customer but must follow the terms and conditions of the insurance

We offered the amount claimed for the moldy loveseat and moldy guitar In order to reconsider the other items, please obtain an estimate to repair by a qualified repairer If any item(s) are un-repairable, this must be so stated on the repair firm’s letterhead The estimate should also indicate the type, severity, necessary parts and the location of the damages Also, the estimate must state that they are estimating new transit damage only as there is much pre-existing damages noted on the origin inventories Please send the repair report directly to our office at [redacted] to be reviewed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The insurance company is claiming that there were other items with the damaged pieces, which is not These two show pieces were individually packed in individual box, box numbers and and each cost $150, so the inventory list had $value Insurance company is not paying decent amount to this one inspite of asking multiple timesThey rejected aritificial plants which I said ok but I do not agree with their compensation for these show pieces of $Even movers who delivered have this list and when they opened, even they have pictures and written DAMAGED against these boxes and tehy also have pictures taken when delivered see attached list with these box numbers I am asking for a fair compensation on these damaged pieces, what is the point in taking insurance on $10, worth of items shipped and not giving a fair compensation for a claim $FOR THESE PIECESI had claimed a total of $for damages, OF WHICH insurance company rejected aritificial plants which is $250off remaining $400, they are giving only $totalof which $for $Claimed for these damaged pieces is not fairWe need better compensation to close this or they can replace these two items which cost $to $range now each Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The insurance company is making a 50% profit on the insurance we purchased by only covering the value of our damaged property at 50%It is unacceptable for an insurance company to make a profit on any coverageThe property was insured for damage and the furniture can not simply be repairedThere was water damage and mold on itThat kind of damage can lead to serious health concerns.] Regards, [redacted]

After reviewing the claim, we must reaffirm our settlement offer as per the terms and conditions of insurance For the mirror, a minimum of items on the descriptive inventory were insured for $so we cannot offer more than our $allowance as this is already above our liability For the pedestal table, a minimum of line items on the descriptive inventory were insured for $so we cannot offer more than our $allowance as this is already above our liability As for the artificial plants, they were not listed and valued on the valued inventory form completed for insurance and therefore not insured Tell us why here

As all items in the shipment must be insured, the settlement offer has been averaged between the insured values on the valued inventory form and the items listed on the packing list The offer we have made is already above our liability as a customer service gesture Therefore, our offer is reaffirmed We are sorry we cannot assist the customer further but must follow the terms and conditions of insurance