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Reviews Inter World Highway

Inter World Highway Reviews (11)

Complaint: [redacted] I am rejecting this response because: I am waiting on a response As of this posting - the wireless remote still does not function correctly and the WIFI device to connect Smartphones and Tablets is not functioning as it was sold to me 2/10/ days shy of months since the order was placed Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: As the company noted - I have recieved the part finally. However, one of those parts was malfunctioning. And is now being reshipped again. As for the comment regarding "it took the customer a long time to respond with the missing parts" How was I supposed to know what was missing? The box came torn completely open and I did not recieve a list of what was to be exepected in the box? This is the job of the shipping department on their end. Company also notes that the items shipped in 4 or 5 different boxes. This is a joke! Try like 20! and as I just pointed out - I did not recieve a list prior or a packing slip with the box saying this is what will be in each box. Yet the companies excuse is that I did not tell them what was in the damaged box? How was I suppsoed to know? The box was completely torn open and I didn't even know what was suppoed to be in it? Additionally - one of the parts I did order is not working as the product was sold to me. Althoug it is working - it does not do what I was told it would. I am now only able to confirm this months after the order was placed because of all the missing parts. I will be calling them again to return this part and get a credit. Regards, [redacted] ***

In regards to the *** complaint, we value all of our customers no matter how big or small the organization or the orderOur objective is to deliver the products as quickly as possibleWe did receive five phone calls, not as stated in the complaint
Call 1: On July 11, called at 4:43pm EST call duration 7:secondsCall 2- On July 14, called at 2:pm EST call duration secondsCall 3- On July 14, called at 3:03pm EST call duration 5:Call 4- On July 14, called at 5:10pm EST call duration 18:Call 5- On July 15, Ms*** called at 11:34am EST call duration 12: On 7-12-*** *** called in and requested a quoteWe provided Mr*** with that quoteThe following day we sent the additional quotes requested for Mr*** review. On July 15th *** *** placed his order (***) for an inch Hitachi board along with a short throw projector, Hovercam, wireless tablet, and HDMI cableThe comments with payment information indicated “Please Deliver after August 1st” This order requires freight delivery due to its massive size which was indicated on the order confirmation email delivered on 7-27-1:50pmWhere comments to deliver after August 1, were also includedOn 7-27-we sent notification to Jenine *** email *** with estimated ship dates for each itemDue to the variation of brands we cannot ship everything all together as they come from different parts of the world and at times are required to go through customsWe did utilize *** ** *** *** where we could to speed up the processOn 7-28-we emailed Ms *** confirmation of shipment with tracking for the HDMI cable and tablet7-29-we sent another email confirming shipment with tracking for the Hovercam 8-1-we sent another email confirmation with tracking for the Hitachi inch board8-2-we sent an update for the Short throw projector with mounting bracket stating that these products were backordered being delayed until 8-22-2016. We made the adjustment to obtain the same projector without the wall mount and then obtain the mount from another source in order to acquire the equipment sooner8-4-2016-We sent the update for the projector at 10:56am and the mount at 2:56pm In summary, we sent confirmation of the order with details on when each item would be shipped and also sent updates for the item that was in transit from ChinaIn addition we were able to get the item prior to the updated ship date. We cannot control customs and did everything we could to fill the order as quickly as possible

I apologize as I am unfamiliar with what the unit is not doing but you need it to do so *** from our organization will be contacting you to speak with you about the unit and resolving your issue

We understand that everyone wants to obtain the best deal when shopping online. Interworld Highway LLC believes in delivering exceptional results with price and customer satisfaction. This specific marketing design
was put in place to make sure that everyone in the marketplace knows there are many programs that allow different discountsSome even up to 50% off MSRP. The ad verbiage reads, “Up To 50% Off All FLIR EquipmentHuge StockFree Shipping, Buy Now!” It does not specify this unit, the MR160, it just states the unit is on saleSome of our products are 30% off, some are more and some are less. When you click the ad link it brings you to our website directly to this unitOn the left hand side is a button which says “Live Chat” which could have been used to contact us until 9pm ESTOur toll free number is also at the top of the websiteWe aim to deliver the best price for all consumers, especially our military, law enforcement, and education institutions. We would welcome the opportunity to work with anyone to match or beat any deal that a consumer finds. We would be more than happy to reach out to this consumer regarding a discount on the unit so he may experience how Interworld Highway LLC can deliver an amazing experienceSincerely,
*** M***

Good afternoon
This is for order ***There were several issues with the order and we worked with the manufacturer to send out a replacement which has been sent outHere are the notes kept from our system:
10/31/1:14PM *** *** *** *** *
Oct 31)
10/31/1:32PM *** Updated *** ** *(Previous *** *)
11/01/9:52AM *** cc declinedcustomer emailed (*** - Nov 1)
11/01/4:18PM *** I work for a large corporation There is a department at our headquarters that handles our credit cards We had to ask them to increase the purchase limit on the card in order to
place the orderWhen they seen the charge (which turned out to be the hold) on the card, the limit was reducedI have asked them to increase the limit again in order for you to finalize the orderWill this be ok to be on hold over the weekend? emailed back to contact me on monday *** - Nov 1)
11/04/9:52AM *** Changed est ship to 11/06/- since est ship was changed on attached dropship PO #***
11/04/10:51AM *** customer sent email this morning that the card limit was raised and to take the full balance as depositorder open Good morning, Please try again nowMy accounting team has
concerns because they are seeing multiple charges and the totals are differentPlease make user all charges hit the card and the totals equal the initial amountI need to let them know so they can set the limit back down on the card*** - Nov 4)
11/11/2:28PM *** Changed est ship to 11/25/- since est ship was changed on attached dropship PO ***
11/13/3:14PM *** Customer stated that one of the boxes arrived damaged (pics provided), so he refused the packageIt is being returned to usOnce received, I will inspect it, and proceed from there (*** - Nov 13)
11/26/2:22PM *** We received one box back with a part in itI am trying to confirm with customer exactly what was received, and what was notI asked for pictures, but he stated that he will be out of town until after the holiday(*** - Nov 26)
12/18/12:19PM *** Per *** at SMS, a replacement unit will be sent out as soon as possible(*** - Dec 18)
12/18/12:20PM *** Resolved/Closed issues(*** - Dec 18)
As you can see there are a series of events which occurred from the credit card declining and the customer having to get his company to up his limit which looks like it took 2-days
Also this order consisted of 4-different items shipping from different vendors and looks like lead time was a factory which show customer received updates
Then the other issue was that in November the boxes arrived damaged so he refused it*** was working with the customer within that time frame who was also out of
town for the holidayIt took from the time we heard from the customer to when he received his replacements 2-weeks due to holidays and production time from the manufacturer to ship out the replacement
At this time the customer has received the replacement product under tracking # ***

Complaint: [redacted]
I am rejecting this response because:
I am waiting on a response.
As of this posting - the wireless remote still does not function correctly and the WIFI device to connect Smartphones and Tablets is not functioning as it was sold to me.
2/10/2014
10 days shy of 4 months since the order was placed.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
As the company noted - I have recieved the part finally. However, one of those parts was malfunctioning. And is now being reshipped again.
As for the comment regarding "it took the customer a long time to respond with the missing parts" How was I supposed to know what was missing?
The box came torn completely open and I did not recieve a list of what was to be exepected in the box? This is the job of the shipping department on their end.
Company also notes that the items shipped in 4 or 5 different boxes. This is a joke!
Try like 20! and as I just pointed out - I did not recieve a list prior or a packing slip with the box saying this is what will be in each box.
Yet the companies excuse is that I did not tell them what was in the damaged box? How was I suppsoed to know?
The box was completely torn open and I didn't even know what was suppoed to be in it?
Additionally - one of the parts I did order is not working as the product was sold to me.
Althoug it is working - it does not do what I was told it would.
I am now only able to confirm this months after the order was placed because of all the missing parts.
I will be calling them again to return this part and get a credit.
Regards,
[redacted]

Review: I purchased two items from www.TEquipment.net website at 2:25 PM on February 2rd, 2015 and paid with my [redacted] account. TEquipment.net is owned and operated by Inter World Highway LLC.

Although the offer on the website did not indicate as such, both items I purchased were out of stock. Even so, TEquipment immediately debited the full amount of the order from my [redacted] account. The next day at 8:50 AM I received an email indicating that the items were out of stock and would not be shipped for 30 days. This is contrary to TEquipment's terms and conditions which clearly state, "Please be assured that you will not be charged for any item until it is shipped."

I immediately called TEquipment to cancel my order, citing the unavailability of goods. They indicated that the transaction was cancelled and even sent me an email confirmation. However, my [redacted] account did not reflect the refund. Several hours later I contacted TEquipment again to inquire about the refund and they told me their credit department had gone home for the day but the refund would be posted in "24 to 48 hours" as per [redacted] policy. [redacted] has no such policy.

On February 4th, 2015 I again checked my [redacted] account for a refund. The refund still did not appear. TEquipment has yet to offer a reasonable explanation for the delay in issuing the refund, and is now withholding my funds without cause.

TEquipment knowingly offered goods for sale that were out of stock without indicating as such and immediately charged my account account for goods that would not be shipped for 30 days. They are now unreasonably withholding my funds without cause.Desired Settlement: I would like an immediate refund of the full transaction value to my [redacted] account in accordance with TEquipment's published cancellation and refund policy. TEquipment should not offer goods for sale that are out of stock without clearly indicating as such. TEquipment should not charge customers for goods before they are available for shipment. TEquipment should not withhold customer funds without cause.

Business

Response:

Please accept our apologies for this inconvenience.This order was paid in full upon processing as noted in the complaint details, however was paid via [redacted] not credit card. There are two different policies being referenced and I believe this can be easily cleared up.When paying through [redacted] ~ [redacted] secures funds immediately, in accordance with [redacted] policy, regardless of the vendor or item availability.When paying with a credit card, Interworld Highway / Tequipment’s policy is not to charge the card until items are available and ship to our customer.Interworld Highway issues refunds within 24 – 48 hours of cancellation of an order paid via [redacted].A refund has been processed in the amount of $569.88 against order #[redacted] and will reflect in your [redacted] account today by 3pm EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

However, I do recommend that Inter World Highway LLC update their TEquipment.net website to clearly indicate items that are out of stock so customers don't commit [redacted] funds for items that are not available for timely shipment. Inter World Highway should also prioritize the issuance of refunds for items that are cancelled due to this issue. While I understand that [redacted] captures funds immediately, it is Inter World Highway's internal decision to delay [redacted] refunds for up to 48 hours, and it is disingenuous to tell customers that the delay is due to "[redacted] policy." Inter World's Highway's delay in issuing my refund felt unnecessarily punitive, and resolving this issue wasted a great deal of my time. I will do not do business with Inter World Highway or any of their affiliated companies in the future.

Regards,

Review: Order confirmation recieved 10/30/13

It is now 1/9/14 and I still do not have all of my order.

Initially the missing parts were sent but the package was refused because of damage in shipping. This occured on 11/13/13

Since then I have been fighting with the company to get the replacement parts or to get an RMA to return the entire order.

I have documentation to back these dates up as well as coomunication between myself and the company.Desired Settlement: I would like the part or a refund - but am not willing to wait any longer for either.

Business

Response:

Good afternoon.

This is for order [redacted]. There were several issues with the order and we worked with the manufacturer to send out a replacement which has been sent out. Here are the notes kept from our system:

10/31/13 1:14PM [redacted] Oct 31)

10/31/13 1:32PM [redacted] Updated [redacted]. (Previous [redacted])

11/01/13 9:52AM [redacted] cc declined. customer emailed ([redacted] - Nov 1)

11/01/13 4:18PM [redacted] I work for a large corporation There is a department at our headquarters that handles our credit cards We had to ask them to increase the purchase limit on the card in order to

place the order. When they seen the charge (which turned out to be the hold) on the card, the limit was reduced. I have asked them to increase the limit again in order for you to finalize the order. Will this be ok to be on hold over the weekend? emailed back to contact me on monday [redacted] - Nov 1)

11/04/13 9:52AM [redacted] Changed est ship to 11/06/2013 - since est ship was changed on attached dropship PO #[redacted]

11/04/13 10:51AM [redacted] customer sent email this morning that the card limit was raised and to take the full balance as deposit. order open Good morning, Please try again now. My accounting team has

concerns because they are seeing multiple charges and the totals are different. Please make user all charges hit the card and the totals equal the initial amount. I need to let them know so they can set the limit back down on the card. [redacted] - Nov 4)

11/11/13 2:28PM [redacted] Changed est ship to 11/25/2013 - since est ship was changed on attached dropship PO [redacted]

11/13/13 3:14PM [redacted] Customer stated that one of the boxes arrived damaged (pics provided), so he refused the package. It is being returned to us. Once received, I will inspect it, and proceed from there. ([redacted] - Nov 13)

11/26/13 2:22PM [redacted] We received one box back with a part in it. I am trying to confirm with customer exactly what was received, and what was not. I asked for pictures, but he stated that he will be out of town until after the holiday. ([redacted] - Nov 26)

12/18/13 12:19PM [redacted] Per [redacted] at SMS, a replacement unit will be sent out as soon as possible. ([redacted] - Dec 18)

12/18/13 12:20PM [redacted] Resolved/Closed issues. ([redacted] - Dec 18)

As you can see there are a series of events which occurred from the credit card declining and the customer having to get his company to up his limit which looks like it took 2-3 days.

Also this order consisted of 4-5 different items shipping from different vendors and looks like lead time was a factory which show customer received updates.

Then the other issue was that in November the boxes arrived damaged so he refused it. [redacted] was working with the customer within that time frame who was also out of

town for the holiday. It took from the time we heard from the customer to when he received his replacements 2-3 weeks due to holidays and production time from the manufacturer to ship out the replacement.

At this time the customer has received the replacement product under tracking # [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

As the company noted - I have recieved the part finally. However, one of those parts was malfunctioning. And is now being reshipped again.

As for the comment regarding "it took the customer a long time to respond with the missing parts" How was I supposed to know what was missing?

The box came torn completely open and I did not recieve a list of what was to be exepected in the box? This is the job of the shipping department on their end.

Company also notes that the items shipped in 4 or 5 different boxes. This is a joke!

Try like 20! and as I just pointed out - I did not recieve a list prior or a packing slip with the box saying this is what will be in each box.

Yet the companies excuse is that I did not tell them what was in the damaged box? How was I suppsoed to know?

The box was completely torn open and I didn't even know what was suppoed to be in it?

Additionally - one of the parts I did order is not working as the product was sold to me.

Althoug it is working - it does not do what I was told it would.

I am now only able to confirm this months after the order was placed because of all the missing parts.

I will be calling them again to return this part and get a credit.

Regards,

Business

Response:

I apologize as I am unfamiliar with what the unit is not doing but you need it to do so [redacted] from our organization will be contacting you to speak with you about the unit and resolving your issue.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I am waiting on a response.

As of this posting - the wireless remote still does not function correctly and the WIFI device to connect Smartphones and Tablets is not functioning as it was sold to me.

2/10/2014

10 days shy of 4 months since the order was placed.

Regards,

Review: On Friday, February 20th, 2015, I placed an order through tequipment.net for equipment needed to complete a job the week of 2/23 - 2/27. When placing this order, I spoke with a representative via live chat that assured me that if I paid for 2nd day shipping, I would receive all equipment by Wednesday, February 25th. On Monday night I received an email with the tracking number and after looking into it, the equipment was shipped ground, instead of being shipped 2nd day air. All of this equipment is being used for the same job so that is the reason that I paid for 2nd day air, plus an additional $15. 00 for direct shipping from the manufacturer for the vacuum pump. I had no issue paying for the shipping to ensure that I received the equipment for this rush job, however when I received the email that stated the materials had been shipped ground, I was discouraged. I will now have a dissatisfied customer due to this company not completing what they were paid to do.

This morning, I called the company and spoke with [redacted] who looked into it and confirmed that the order for the [redacted] items had in fact been shipped ground and they were supposed to be sent 2nd day. She said that a refund of $110 (the full shipping price) would be issued. I called back a little later and spoke to [redacted] to verify that the vacuum pump had in fact shipped because I never received a tracking number for it, and was provided the tracking number. Just a few moments ago, I received a notice that a charge posted to my account for $239.64 (the cost of the pump) which was already taken from my account in the main debit of $990.79 on the 20th, so I called back. This time I spoke with [redacted] who stated those are just authorizations and they should be for 751.15 & 239.64. I will contact my bank about the discrepancy there, but she also stated a refund of 70 dollars for shipping was issued, not the full amount of 110.Desired Settlement: I needed all of this equipment to complete one job, and it would have been pointless for me to pay rush shipping for one item, when I would not have the other 4 until a later date. I am being charged rush shipping for an item that was in fact shipped 2nd day, but the entire order was supposed to be 2nd day, not part of it. I cannot complete the job with only one piece of equipment and had I known that I would not receive all of the items on time, then I would not have paid for rush shipping at all. It is only right that this company refund the shipping in full since they are the ones who have made the mistake and not shipped the full order as promised, and paid for. A partial refund does not correct the issue, nor does it keep me from having an unsatisfied customer.

If the company would prefer, they are more than welcome to reship the 4 items from [redacted] Next Day Air so that I will have them by Wednesday, and I will refuse the original package Thursday.

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Description: Electronic Equipment & Suppliers - Service & Repair, Computers - Supplies & Parts, Computers Hardware, Software & Services

Address: 205 Westwood Ave, Long Branch, New Jersey, United States, 07740

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