Interact Pediatric Therapy Services

Initial Business Response /* (1000, 9, 2015/12/04) */
Contact Name and Title: Deanna C. M[redacted], Partn
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@interactpeds.com
We appreciate the Revdex.com providing Interact Pediatric Therapy services the opportunity to address the issues...

regarding this complaint and our position in this matter. At Interact Pediatric Therapy Services, we strive to maintain integrity and compassion with both our therapy services and our billing services. We understand Ms. [redacted]'s concerns about being reported for collections and this negatively affecting her credit score. However, the insurance information provided to our company prior to therapy services is different from the insurance information provided in this complaint. Not only were we never given any information stating that this patient had [redacted], there is no proof that the patient had [redacted] at the time our services were provided. We have written documentation completed, signed, and dated by Ms. [redacted], which states that there was no secondary insurance and that [redacted] was the only insurance applicable at the time of services. We noticed in the information sent to the Revdex.com, Ms. [redacted] included a [redacted] Card. The card provided was dated October 2011 and was only effective for 1 month. The patient's services began in March 2013. This card was not active at the time of the patient's services and in addition this card, nor any other [redacted] card were ever presented to anyone at Interact Pediatric Therapy Services, including our billing department. With that being said, we bill according to the information provided to us by the patient. In this case, the only insurance information available to us was [redacted] Again, there is also no indication, that the patient actually had [redacted] as secondary insurance during the time of treatment services. Interact Pediatric Therapy Services billing department attempted for months to retrieve payment for services rendered. After months of unsuccessful attempts, we deemed it necessary to take further action via collections. We have documentation to ensure the validity of our claims. Therefore, we will not be removing this claim from Ms. [redacted]'s credit records. In addition, we will be sending this documentation for your review via email and US mail. Thank you for your time and consideration in reviewing this matter.