Interactive Data Corporation

Brad Francis Chevrolet did attempt to sell [redacted] a new Malibu. Unfortunately the financing did not go thru. We did have [redacted] sign a spot delivery form stating that the deal was contingent upon bank approval. We were not able to secure the financing and called [redacted] to let him know. He...

stated he had a relationship with [redacted]. He was not able to secure the financing either. The allegations that we drove his car while it was here is not true. We do not drive customer cars and in fact his vehicle never left the parking lot where it was parked when he attempted to trade it in. As far as the vehicle being over priced. The Manufacturer sets the pricing on new vehicles--not the dealer.

I have referred this complaint to [redacted], since these are their requirements not ours.  Customer should be receiving a phone call from a representative from [redacted].

We contacted the customer and resolved the complaint by giving them the TV. This matter has not been resolved.

Complaint: [redacted]
I am rejecting this response because: Yes. I am happy with what happen. However. Not satisfied. Sam is very respectful and when I went into shop the other day...

cause corvette was having other issues he introduced himself and said he ordered a master key fob. I shook his hand and that was that. What makes me not satisfied is the fact of what I had to go through to get this key ordered. I'm not saying Sam was aware of my situation. But... I let my sales guy know and my finance guy and manager of the store and still was told sorry you can't have a key by manager. It's not like word does not spread at a business. I have worked in one I know it does. I think its the fact of my age being 28 that I was treated not like a 50 year old buying a Corvette. But I am not there to make friends and never in my life did I care about what others think. But anyway before I go to much into detail again I will stop here. Long story short. Yes I am getting a new Master fob. But it still leaves me down to one key. I am left with a broken fob that works when it wants to and is glued so I can never change the battery. I asked Sam about getting a master key fob and a number 2 key fob and he stated because its a used car he can not provide that. Funny part is the dealer keeps saying because it was a used car. But yet the price of the car they are still asking top dollar and yes I agreed to pay and signed line so that falls on me. But what I am saying is I don't think dealerships should get away with things like this. there should be some kind of law or something that way a customer like myself does not have too waist there time with Revdex.com and go this route. With respect towards Revdex.com I would be getting know where without them but you get my point. To make this simple the Master key was ordered for the Corvette and left with a semi broken key fob. I would be satisfied with the current master key fob ordered and just a key fob number 2 as extra before this current one I have fails. I'm paying for a 28k+ car. It's a $100 dollar part. I don't need a call back from dealer. If next message states they will also order the standard key fob this way I have 2 like the dealer issued factory Ill be happy. If this was your payment and your car. You would feel the same way. But other than that the staff at Chevrolet have been friendly and polite. Can't say the same for the Ford side though but that's a separate complaint if I find time to write that message to Revdex.com. Have not experience Dodge yet to help customer's on that side.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Complaint: [redacted]
I am rejecting this response because: I have the odometer reading that I signed when I took my car to trade with 62329 miles. When I received my car back my mileage reading was 62753 I took this photo right when I got into my car and the reason being is because I was told brad Francis has let there employees drive the vehicles. when I got into my car is seemed like someone had been driving it, and before I got into my car the manager said that they were going to put gas in my car because of the inconvenience but when I had looked it was at the gas gauge is was only maybe about half a quarter of tank more then when I had took my car to trade. I have proof from when I took my car into [redacted] [redacted] with a detailed report showing nothing was wrong with my car at the time and after I took my car to get serviced there was other things wrong with my car. I had my car for almost a year with no problems and I guarantee if I would of not took my challenger to that dealer it would still be in good condition. Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

The vehicle was brought in on 10-14-2017 sat for an oil change, When oil change was performed vehicle was pulled around to the front for customer pick up. The tech came to me and said the engine light just came on we talked to the customer and explained that my drivability tech would not be in...

until Monday We then tried to put her in a loaner for the weekend until we got to check it out, she would not leave the vehicle.. Monday morning customer brings the car in , my drivability tech puts the car on the rack and finds that by the oil filter their was a harness that was nicked screwing the oil filter cap on... My tech called the customer back to the car so we could show her the exhaust system that was modified with aftermarket mufflers and a cutting torch was used to get rid of brackets that were in the way and her front fascia and fender liners  that was missing all the retainers we told her that it was probably due to running up on parking curbs and to take it back to marks casa where she purchased the car  to look at her exhaust and front fascia... She then said she would never take it  back to marks casa... do not know why?? Then she said we did all of that here when the oil was changed.. it was a wire that was nicked on top of the engine nothing underneath.. she also said we adjusted her hood wrong or it was not straight.... All that  was done an oil change and nicked a wire to the crank sensor which took 10 minutes to repair. The car has had damage for quite sometime. In summarizing---we did do a oil change and had to repair a wire. We did not do anything else to her car and actually showed her the other damages to the car while she was here. She purchased the car at another dealer and obviously has issues with the other dealer. We have completed all that we are going to do for her.

I spoke to Mrs. [redacted] today and we are going to contact the credit bureaus and ask them to remove any negative late payments due to the payoff on the Dodge Challenger. I also agreed to give the [redacted]'s a good will check for $500.00. Mrs. [redacted] will pick the check up today. I believe this complaint now has been resolved.

They bought this car at a tent sale in April, they put close to 6000 miles on it before the ac compressor went out a couple of weeks ago.   At the time of purchase I had Daimon and Chester try to get them off this car and sell them something with less miles and some warranty knowing their...

credit and financial situation….we explained to them that this car is expensive to maintain and would have no warranty at all past the 15 days and 500 miles power train mandated by the state….they refused to look at anything else besides that car. We have offered them to cover 25% of the cost to the repairs as a courtesy, but they have declined to accept. [redacted] husband has admitted on the phone that we tried to sell them other vehicles that had warranty coverage and or were eligible to have a service contract added to them, but his refused and insisted on buying that specific vehicle fully knowing that they would be 100% responsible for any repairs past the 500 miles and 15 days power train mandated by the state.  They have been unpleasant to deal with, the vehicle is drivable and there was no need to get it towed here…..

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: a timely manner should not be over the 30 day pay off agreement. Because of this taking this long, my husband's credit has been effected because of this. I do not believe the manner needs to be resolved just by finishing paying off the loan. I really wanted my car back because of these hassles and low and behold it was sold. So credit hit on a car which is still in our name that we have no rights to. All the other hassles and issues we have had also do not warrant just an apology to resolve these issues. We have yet to personally speak with brad francis and every time we ask, he is always busy. When we received the title paperwork for the other car we bought in january, the paperwork is also wrong. The purchase price of the car and trade in value is wrong as well. More mistakes. Apologies right now will not be good enough.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

We do not agree with the customer that his car was driven. Customer trade in keys are locked in a key trac system and his keys were secure.  We also do not accept responsibility for his car needing work. We do not allow customer trade ins to be driven. Unfortunately the customer was not approved for financing and that is why the customer is not happy.

Our service manager Todd H[redacted] has contacted the customer and invited him back in to offer the oil change for free of charge. We also have asked the customer to let us know who in fact that he talked to so that we could address this internally. Our offer still stands and the customer replied that he...

will come in soon to take advantage of our offer. We feel that this complaint has now been resolved.