Complaint: [redacted] I am rejecting this response because:Regards, [redacted] However, I don't agree with the business response at allDuring the time of the sale the finance manager did indicate if anything happen within 30days of the vehicle to inform him of the problemThe problem did occur during those 30days and why do, I have to repair anything on the vehicle when it's supposed to be efficent enough for any customer to buyI believe the business knew this car had problems before the sale because he was to ready to get my moneyI believe it's unfair for any buisness large or small to treat any customer this way, I think it's cruel and ugly and make their business look badI'm sure there's a Law against on selling "LEMON" vehicles to customers and not willing to reimburse the customerI consider this a bad business deal and not willing to help out the customer in anywayThanks, [redacted] ***
We regret our customer had problems with the vehicle after it was purchased. However, we did not represent the vehicle to have a day warranty. In fact, when we sold the vehicle it was years old and had over 100,miles. We gave written notice to the buyer the vehicle would
be sold “as is” and we told them we could not possibly predict any future repairs the vehicle might need. The vehicle was purchased on March 12th with a $down payment and none of the scheduled payments on the loan were ever made. The vehicle was towed in to the dealership on March 25th and the customer did not want to take responsibility for any of the repairs required and later returned the vehicle without paying off the balance. We respectfully decline to issue any refund or give the customer another car. We have sent out a letter releasing the customer of responsibility of the loan originated to pay for the vehicle
We do inspect all of our vehicles thoroughly before sale, and we repair any issues we findUnfortunately, we are not able to reliably predict whether a vehicle with over 100,miles will have mechanical problems, nor are we able to provide a warranty on vehicles with that many milesWe did disclose this to the customer at the time of sale, and we do have multiple documents, signed by the customer, acknowledging that the vehicle was sold with no warranty, and that the sale was finalThe customer also signed acknowledging that we do not fix, repair, or maintain vehicles after they are soldWe have uploaded a supporting document to that effect.We do regret that the customer has had issues with the vehicle, and we have released the customer from any further financial obligation regarding the loan originated to pay for the vehicleHowever, we stand behind our previous response and again respectfully decline to issue any refundWe will also not be able to finance another vehicle for the customer, since the bank will not issue another loan in light of the recent default
Complaint: [redacted]I am rejecting this response because:Regards,[redacted] However, I don't agree with the business response at all. During the time of the sale the finance manager did indicate if anything happen within 30days of the vehicle to inform him of the problem. The problem did occur during those 30days and why do, I have to repair anything on the vehicle when it's supposed to be efficent enough for any customer to buy. I believe the business knew this car had problems before the sale because he was to ready to get my money. I believe it's unfair for any buisness large or small to treat any customer this way, I think it's cruel and ugly and make their business look bad. I'm sure there's a Law against on selling "LEMON" vehicles to customers and not willing to reimburse the customer. I consider this a bad business deal and not willing to help out the customer in anyway. Thanks,[redacted]
Complaint: [redacted] I am rejecting this response because:Regards, [redacted] However, I don't agree with the business response at allDuring the time of the sale the finance manager did indicate if anything happen within 30days of the vehicle to inform him of the problemThe problem did occur during those 30days and why do, I have to repair anything on the vehicle when it's supposed to be efficent enough for any customer to buyI believe the business knew this car had problems before the sale because he was to ready to get my moneyI believe it's unfair for any buisness large or small to treat any customer this way, I think it's cruel and ugly and make their business look badI'm sure there's a Law against on selling "LEMON" vehicles to customers and not willing to reimburse the customerI consider this a bad business deal and not willing to help out the customer in anywayThanks, [redacted] ***
We regret our customer had problems with the vehicle after it was purchased. However, we did not represent the vehicle to have a day warranty. In fact, when we sold the vehicle it was years old and had over 100,miles. We gave written notice to the buyer the vehicle would
be sold “as is” and we told them we could not possibly predict any future repairs the vehicle might need. The vehicle was purchased on March 12th with a $down payment and none of the scheduled payments on the loan were ever made. The vehicle was towed in to the dealership on March 25th and the customer did not want to take responsibility for any of the repairs required and later returned the vehicle without paying off the balance. We respectfully decline to issue any refund or give the customer another car. We have sent out a letter releasing the customer of responsibility of the loan originated to pay for the vehicle
We do inspect all of our vehicles thoroughly before sale, and we repair any issues we findUnfortunately, we are not able to reliably predict whether a vehicle with over 100,miles will have mechanical problems, nor are we able to provide a warranty on vehicles with that many milesWe did disclose this to the customer at the time of sale, and we do have multiple documents, signed by the customer, acknowledging that the vehicle was sold with no warranty, and that the sale was finalThe customer also signed acknowledging that we do not fix, repair, or maintain vehicles after they are soldWe have uploaded a supporting document to that effect.We do regret that the customer has had issues with the vehicle, and we have released the customer from any further financial obligation regarding the loan originated to pay for the vehicleHowever, we stand behind our previous response and again respectfully decline to issue any refundWe will also not be able to finance another vehicle for the customer, since the bank will not issue another loan in light of the recent default
Complaint: [redacted]I am rejecting this response because:Regards,[redacted] However, I don't agree with the business response at all. During the time of the sale the finance manager did indicate if anything happen within 30days of the vehicle to inform him of the problem. The problem did occur during those 30days and why do, I have to repair anything on the vehicle when it's supposed to be efficent enough for any customer to buy. I believe the business knew this car had problems before the sale because he was to ready to get my money. I believe it's unfair for any buisness large or small to treat any customer this way, I think it's cruel and ugly and make their business look bad. I'm sure there's a Law against on selling "LEMON" vehicles to customers and not willing to reimburse the customer. I consider this a bad business deal and not willing to help out the customer in anyway. Thanks,[redacted]