Interactive Solutions

Initial Business Response / [redacted] (1000, 8, 2015/03/18) */ On 02/27/ [redacted] E [redacted] made a payment of $(not $39.00) for Florida DHSMV Permit test through www.driversed.com$is the standard price for this productDriversEd.com never charged $for FL Permit testThe confirmation transaction ID is [redacted] FL [redacted] test is administered by FL Department of Highway Safety and Motor VehiclesAccording to FL rules, the student can take the test only timesDriversEd.com is an approved third -party provider of the test, however DriversEd.com has a limited control over the testOnce the student uses his/her attempt, DriversEd.com has no power to restore it According to our activity logs, on 02/27/at 2:34:PM Test with ID=XXXXXXXXXX was tarted by the student - [redacted] At 2:43:PM (minutes later) the student exited the course which is strongly prohibited by the stateAt 3:05:PM the student logged back in and the system marked her attempt as "Expired.Your browser was terminated during the exam." In order to use a retake, the customer is required to pay $The customer contacted our Customer Support and requested a refund for the attempt she usedBefore the student starts a test there is disclaimer that "If you close the window or exit the browser during the exam, your exam will be considered expiredExpired exams are failed exams." Even though the student was not eligible for the refund, on 03/02/DriversEd.com has issued the customer a credit for $Confirmation transaction ID: [redacted] Please, feel free to contact me directly at X-XXX-XXX-XXXX ext or via e-mail at [redacted] @driversed.com if you have any questions Best regards, DriversEd.com Customer Support Supervisor

Initial Business Response / [redacted] (1000, 5, 2015/08/20) */ DriversEd.com [redacted] St., Unit [redacted] XXXXX August 20, To whom it [redacted] concern: Re: Complaint Activity Report, Case # XXXXXXXX The customer who filed this complaint, [redacted] , was unable to use our third-party identity verification system, which is provided by LexisNexisFurther, she stated that she believes that "the whole thing is a scam, and very few people actually get the benefit of 'no notary or DPS trip'"The customer has requested that we make our customers "aware that there is a very good chance that they will indeed have to go to the notary and DPS." Through and 2015, we have graduated more than 29,students, fully three-quarters of whom were able to use the third-party identity verification systemIt is important to us to make sure this customer, as well as our prospective customers, are satisfied and well-informed Currently, our site messaging includes the following bullet point from this https://driversed.comadult-drivers-ed.aspx: Do it all onlineno trips to the notary or DPS! From that text, a popup screen explains the details of how that works, including the fact that "In some cases (for example, if you're a new [redacted] resident), online identity verification might not be available." In response to this customer's complaint, we will take the following actionsTo make this process clearer, so that prospective students do not feel misled, we are beefing up this text, taking it out of the popup screen and placing it immediately below the bullet point, to make it more prominent These changes will go live in a week's timeOnce it is live, the following copy will appear on the

Initial Business Response / [redacted] (1000, 8, 2015/02/10) */ The customer was issued a refund for $for the retake feeon 01/28/FL DHSMV has completely changed a format of permit testAll student's have to take question test nowWe are in the process of the transition student's account into a new test format which is giving to her for freeWe have submitted the request to the DHSMV to reset all previous attemptsThe test is administrated by FL DHSMV and unfortunately we have no control over resetting the test attemptsAs soon as the test is reset by the DHSMv, the customer will be notified Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/02/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) They refunded the money requestedAnd, have agreeded to reopen her file

Initial Business Response / [redacted] (1000, 5, 2014/05/21) */ We are in receipt of this claim and would like to refund for any fraudulent payments that we may have receivedTo be able to do so we need more information as we are currently unable to track these transactions with just the name providedIf Mr [redacted] would contact me directly we will take care of this issue right awayI can be reached at XXX XXX XXXX ext [redacted] my is [redacted] Unfortunately, this is an issue beyond our control as we are all aware credit card fraud is in the increaseHowever, we use the highest level of security such that a transaction is declined if it does not meet all the security featuresIn some case the culprits have all the correct information and thus the transactions are successfulHowever, if the cardholder did not authorize we have no problem processing a refund

Initial Business Response / [redacted] (1000, 5, 2015/08/27) */ DriversEd.com [redacted] St., Unit [redacted] XXXXX August 27, To whom it [redacted] concern: Re: Complaint Activity Report, Case # XXXXXXXX The customer who filed this complaint was unsatisfied with the information posted on our website under Payment and Pricing section in the FAQs The customer was interested in getting a discount for the Behind -the - Wheel lessonsWhen the customer called and asked for "Manager's Special", there was no special available at that moment In response to this customer's complaint, we will take the following actionsTo make this process clearer, so that prospective students do not feel misled, we are updating our FAQs sectionIn addition, we have provided the customer with a desired discount and have already scheduled the first driving lessons for her son Thank you for calling this matter to our attention, and please do not hesitate to contact us if we [redacted] be of further service Sincerely, DriversEd.com Customer Support Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

This is the most unprofessional business I've ever come across.I applied for a hour adult in car driving course and paid $ At first, my lesson schedule seemed pretty reasonableThe morning I had my first hour lesson out of my hours, my instructor was suppose to be there at 8am to start my lesson and teach me till 10amBut she didn't arrive till 8:51amSo this is where the problems started arising After the lesson, I was informed that I would be given a free hour lesson for the mixupI was contacted about that at 10:20am and was told that I would be sent a schedule verification emailI checked my email at 12:30pm and still hadn't received itI contacted Drivers Ed again at 12:46pm about not receiving the email and was told that they would send it to me again I then again checked my email for the verification just now, and it has STILL not been sentIt is 6:04pm and I called at 5:49pm to ask about the email AGAIN and there was nobody picking up the phone so I had to leave a voicemail which I was not pleased byAnd today, I was told hours before my second lesson, that my instructor was sick and so I would have another lesson at a later time I was informed yesterday September 8th that I would be getting my free lesson at an AM time and then today, September 9th was told that the women put me down for PM instead which is EVEN more inconvienent considering I have a month old daughter that I nurse at that time and put down.This business is unprofessional and not worth paying $for a company who can't even take care or answer to their high paying customers This was my first review on themAnd the following is today's problem that I am now facing And now, it is 9/This is the 3rd day of my drivers Ed course.I had written a review yesterday about my previous problems I had with this company My lesson was scheduled for 1pm to 3pm today and I was contacted me an hour before, by an employee to tell me that my instructor was sickin which, I wouldn't have been upset if YESTERDAY, the same incident hadn't happened the day prior alsoConsidering I am a mother, I don't have time or should I have to, constantly badger a company to handle THEIR business Once again, I will ask, what am I paying $for? A company that doesn't even take care of their customers, who don't even bother trying to be considerate of other people's time and money?