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InterActiveCorp Reviews (11)

Reference is made to your letter dated February**, (Revdex.com ID # [redacted] ) regarding a complaint filed by a user of the [redacted] *** service, [redacted] .Our records indicate that [redacted] emailed us on January**, requesting assistance with the cancellation of her free trialWe responded to [redacted] that same day with cancellation instructions and did not hear back from her until February**, 2015, four days after her free trial endedPromptly after receiving [redacted] ’s email on February**, 2015, and before receipt of your correspondence on February**, 2015, we responded to [redacted] and refunded her account in full.As of the date of the complaint, we believe all matters with [redacted] had been resolvedShould you have any additional questions, please do not hesitate to contact us.Sincerely, [redacted] , Customer Support

Reference is made to your letter dated November **, (Revdex.com ID # ***) regarding a complaint filed by a user of the Daily Burn service, *** *** ***
Our records indicate that *** *** emailed us on November **, expressing satisfactory resolution of her billing issuesIn her
correspondence, *** *** indicated that she would be contacting you to remove her Revdex.com complaint
As of the date of the complaint, we had already issued a courtesy refund to *** *** for all disputed charges and, accordingly, believe this matter has already been resolved
Should you have any additional questions, please do not hesitate to contact us
Sincerely,
*** *** *** ***

Dear [redacted], Reference is made to your letter dated August **, 2015 (Revdex.com ID # [redacted]) regarding a complaint filed by a user of the Daily Burn service, [redacted]. We have reviewed our records and have confirmed that a full refund of $52.95 was issued to [redacted]...

[redacted] on August **, 2015, immediately upon receipt of [redacted] request to for a refund -- and prior to receipt of the above-referenced Revdex.com correspondence. Based on a further review of our records, we were able to ascertain that [redacted] signed up for a free 30-day trial on July **, 2015, was billed exactly one month later, on August **, 2014 (the account was still active as of the date of [redacted] email. In her letter, [redacted] references a Customer Service telephone number she was provided with by her financial institution. We would like to follow up on this point, either with [redacted] through the Revdex.com or with her financial institution. Given that we are exclusively an online platform we do not support a Customer Support telephone number. Our subscriptions are managed fully online, and we address all Customer Support inquiries promptly through the same media. We sincerely appreciate that you have brought this matter to our attention. We treat customer support with utmost diligence and respect and look forward to remedying any future potential issues promptly. Sincerely, Tamara C[redacted] Manager, Customer Support

Dear [redacted], Reference is made to your letter dated March **, 2016 (Revdex.com ID # [redacted]) regarding a complaint filed by a user of the Daily Burn service, [redacted].According to our records we received one email communication on February *, 2016 regarding an active account that [redacted]...

[redacted] was looking to recover and cancel. It was determined that the information that [redacted] provided was insufficient for our representative to locate the account. Our representative confirmed the same and asked for additional information. We did not hear back from [redacted] until March 10, 2016 asking for a cancellation and refund. After an internal search through our database, we responded on March ** with confirmation that the account was recovered and found under a mistyped email address and that a full refund was processed in addition to cancellation of her account. [redacted] confirmed receipt of these actions.As of this date, we believe all matters with [redacted] have been resolved. Should you have any additional questions, please do not hesitate to contact us. Sincerely, Tamara C[redacted] Manager, Customer Support

Reference is made to your letter dated February**, 2015 (Revdex.com ID # [redacted]) regarding a complaint filed by a user of the [redacted] service, [redacted].Our records indicate that [redacted] emailed us on January**, 2015 requesting assistance with the cancellation of her free...

trial. We responded to [redacted] that same day with cancellation instructions and did not hear back from her until February**, 2015, four days after her free trial ended. Promptly after receiving [redacted]’s email on February**, 2015, and before receipt of your correspondence on February**, 2015, we responded to [redacted] and refunded her account in full.As of the date of the complaint, we believe all matters with [redacted] had been resolved. Should you have any additional questions, please do not hesitate to contact us.Sincerely,[redacted], Customer Support

Dear Sir or Madam, Reference is made to your letter dated September **, 2016 (Revdex.com ID # [redacted]) regarding a complaint filed by a user of the Daily Burn service, [redacted] After receiving your letter dated September **, 2016 with details regarding [redacted] case, we were able to confirm...

that the account went unused after his 30 day trial ended,and have refunded the account two credits at $24.95/each totaling $49.90. As of this date, we believe all matters with [redacted] have been resolved. Should you have any additional questions, please do not hesitate to contact us. Sincerely, Tamara C[redacted] Manager, Customer Support

May **, 2015 Dear [redacted], Reference is made to your letter dated May **, 2015 (Revdex.com ID # [redacted]) regarding a complaint filed by a user of the [redacted] service, [redacted]. Our records indicate that [redacted] first emailed us on April **, 2015 requesting assistance with the...

cancellation of her account. We responded to [redacted] on April **, 2015 indicating that the email address she wrote from ([redacted]) was found in our system as a subscription created through an [redacted] account which we could not cancel or refund on her behalf and provided instruction on how to do so. We did not hear back from her until May **, 2015 requesting further assistance in cancelling her account. We responded on May **, 2015 asking for additional details to locate a possible second account so that we could further assist her.We did not hear back from [redacted]. Upon further investigation after receiving your letter dated May **, 2015 with details required to locate the account, [redacted]’s second Subscription was located under the email address ‘[redacted]’. We have cancelled and refunded the account in full. As of this date, we believe all matters with [redacted] has been resolved. Should you have any additional questions, please do not hesitate to contact us. Sincerely, [redacted], Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. [redacted] COMPLAINT RESOLVED SUCCESSFULLY [redacted] NO FURTHER ACTION REQUIRED [redacted]I have spoken with...

[redacted])who has helped me remove Slimware's software from my computer so I will no longer receive their solicitations. "Nab" was very helpful in Cleaning up my computer and went WELL ABOVE & BEYOND to assist me. He really turned an annoying, incessant problem into a most helpful and pleasant interaction. I am very thankful for his help.[redacted] Matter resolved. No further action required (see above).
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding InterActiveCorp (IAC) has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

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