Interceptor Ignition Interlocks

Revdex.com: At this time, my complaint, ID [redacted] regarding Interceptor Ignition Interlocks has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Revdex.com: At this time, my complaint, ID [redacted] regarding Interceptor Ignition Interlocks has been resolved The business sent me a check for roughly $ which represents the extra month that I was billed for So, I am satisfied It's a shame that I had to go to this extreme to get the business to respond I literally called them at least times over the course of almost a year asking for a refund, but was given the runaround, in my opinion Happy to have received the refund and sincerely hope that they do the same to the other refunds that they are holding onto I am SURE that I not the only one (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Revdex.com:
At this time, my complaint, ID [redacted] regarding Interceptor Ignition Interlocks has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Revdex.com:
At this time, my complaint, ID [redacted] regarding Interceptor Ignition Interlocks has been resolved.
The business sent me a check for roughly $ 97.76 which represents the extra month that I was billed for.  So, I am...

satisfied.  It's a shame that I had to go to this extreme to get the business to respond.   I literally called them at least 10 times over the course of almost a year asking for a refund, but was given the runaround, in my opinion.   Happy to have received the refund and sincerely hope that they do the same to the other refunds that they are holding onto.  I am SURE that I not the only one.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Review: The company does not effectively or efficiently handle concerns from its customers. There is an excessive delay when trying to resolve issues.Desired Settlement: I have been requesting a refund since March [redacted] and being as I am no long a monthly member of this company there has been no immediate hurry to complete my request. I was verbally told that my refund would take no longer than 6 days on the [redacted] of March. Called to have the problem resolved and was given no time frame.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Interceptor Ignition Interlocks has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: Interceptor Ignition Interlock Inc. was notified to cancel their billing to my account by Audio Illusions in New Rochelle ,NY, because the service was being transferred to another company called Lifesavor. Interceptor Ignition Interlock Inc. was notified several times by phone and fax regarding the cancellation of service. My son [redacted] spoke to them several times and they said they would look into the matter and correct the matter. My son continued these communications in February. March , May, April and June 2012. We have not herard from them regarding this matter . They continued to deduct $ 97.50 from my account from August 2012 until February 2013. The only reason that they stopped billing my account is that I lost my debit card and was issued a new card with a new number , which they did not have.. It was in March 2013 that they called and wanted to know why the March payment was late.On July ** 2012 the monitoring device was removed by Audio Illusions thus from releasing Interceptor Ignition Interlocks Inc from service. [redacted] of the Nassau County Probation Department wrote a note to Audio Illusions giving them permission to switch devices from Interceptor Ignition Interlock Inc.to Lifesavor, installed and supervised by Lifesavor Audio Illusions.

Chase Bank was notified of the matter and have made attempts to help in the matter but was unsuccessful.Desired Settlement: I request the about company refund the full amount owed to me.

Business

Response:

[redacted] was a customer of Interceptor's. [redacted] apparently is [redacted]'s mother. [redacted] was ordered the use of an ignition interlock in his vehicle by the court. Interceptor provided the equipment on a month to month lease, which according to the installer Audio Illusions was installed on 5/**/12, and operated with no reported problems. Audio Illusions has since became a manager for Lifesafer interlocks, and apparently arbitrarily convinced this customer to switch to Lifesafer without our knowledge. The switch to another company was due to a dispute with a communications vendor, and was totally the choice of the client, not the installer. Lifesafer Audio Illusions would never notify us to cancel any clients billing, they simply would send us the [redacted]s authorization to remove the equipment, which the client or the [redacted] would either give to them, or fax to us, which they never did.

The protocol for the removal of units goes through the [redacted] for that particular client. To the best of our knowledge Interceptor never received any documentation from the probation officer that this client was changing vendors. The installation centers cannot arbitrarily decide which vendor the client is going to use. Since all of our lease fees are done via automatic payments on the 1st of every month in advance, Interceptor had no idea that this customer was switched. [redacted] should have contacted us, and provided us with the proper documentation from his [redacted], that he was switching to a different vendor. That obviously never happened. On 4/*/13 [redacted] did speak to one of our representatives and wanted to talk about what is owed back to him. Since we had no paperwork on this case, we said we would look into it. On 4/*/13 (almost 10 moths after the fact) – Lifesafer Audio Illiusions sent over a service report dated 7/*/12 for removal of [redacted]s Interceptor Ignition Interlock, which is not an official removal authorization from the [redacted]. Until that time, we had no idea that the equipment was removed. And if in fact it was removed in July 2012, why was it not returned to us for installation into a different clients vehicle?

In [redacted]s statement to the Revdex.com, she is contradictory in her claim. She states that [redacted] spoke to Interceptor several times by phone and fax, but she doesn't say when. She continued to say that her son continued these communications in February, March, May April and June 2012, and that they have not heard from us regarding this matter. Yet in her complaint to the Revdex.com she states that she talked to the Company 3/**/13 and 5/*/13. So where does February, March, April and June of 2012 come from, if the equipment was supposedly swapped on July **, 2012? If she spoke to us that many times and felt like she wasn't getting anywhere, why didn't she send a certified, registered letter to us? [redacted] also states that [redacted] of the Nassau County Probation Department wrote a note to Audio Illusions giving them permission to switch devices from Interceptor to Lifesafer. We do not have a copy of that note. It should have been provided to us by Lifesafer Audio Illusions. We will contact P.O. [redacted] on Monday, July **, 2013 for a copy of that note. If in fact that copy exists, we will notify the Revdex.com on how we are going to come to a resolution with the client.

Furthermore as stated above by us, on 4/*/13 Lifesafer Audio Illusions faxed us only a service report that this customer was swapped on July **, 2012, and never returned the equipment to us. We picked up all of our inventory from them sometime in June 2013, and [redacted]s equipment may have been included, which we will investigate. Given the circumstances, how could we possibly know that someone was removed if it does not go through the proper channels, and if they did, we would make them inactive as soon as we receive the proper paperwork, as we have historically done with everyone else.

In [redacted]s case, not only did we not receive the proper paperwork on time, we did not receive anything until April **, 2013, and then we received only a service report from the installer, not the [redacted], and certainly not from the client. If the equipment was actually removed on July **, 2012 [redacted] should have noticed on his bank statements that the payment was taken out for August *, 2012 and reported that to us. In his Lease agreement it states that it is the responsibility of the Lessee to monitor their bank statements, and notify the Company if their payment is not deducted form their bank account. It should not take almost 10 months for someone to figure out that they are being charged for something they do not have! It will take a lot of digging to find out what actually happened. It is our stance that as long as the equipment is not returned to us, and the proper documentation is not provided, valid charges are made in compliance with the Lease Agre ement that is executed between the client and the Company. However, since this is the only complaint the Revdex.com has received in almost 9 years and more than 1,450 customers later, Interceptor will look into this matter, but I believe it will take some time to come to a resolution. Interceptor would not single out 1 client out of 1,450 and refuse to refund unearned lease fees to them. We are not interested in having an unsatisfied customer. Something just does not seem right here.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for your communications regarding this complaint. [redacted] was renting a device known as a breatherlyzer in his vehicle from Interceptor Interlock back in May 2012. During the time that this device was installed, [redacted] had difficulty with the device system . The device would often malfunction which affected the operation and running of his car. When the device was operating it would drain the car battery causing the car to simple cut off. The car cut off at least 3 times and as a result a new battery was needed and a portable battery charger was purchased to keep the new battery charged when the car was in use with the device system.Audio Illusions then informed me that they were in the process of trying to switch companies from Interceptor interlock to Lifesaver Interlock due to some of Interceptor's product malfunctioning, like we had experienced. Audio Illusions gave me the choice of staying with Interceptor Interlock or switching to Lifesaver, [redacted] liked how Audio Illusions conducted business and due to Interceptors mechanical problems, he decided to switch to Lifesaver. [redacted] gave [redacted] permission to switch to Audio Illusions on July, ** 2012. Audio Illusions removed the device from his car on July **, 2012, a letter stating that the device was removed was fax several times to Interceptor Interlock and the was also notified by phone.The device was sent back to Interceptor Interlock by Audio Illusions via the mail service. A copy of the shipping slip has been requested from Audio Illusions and they will be sending a copy of the packing slip. Despite the many notifications of the removal of the device from [redacted]s car, Interceptor Interlock continued to charged my Chase account $97.76. These charges of $97.76 per month occurred in the months of August 2012, September 2012, October 2012, November 2012, December 2012, January 2013, and February 2013, which total $684.32. Interceptor Interlock was not authorized to take monies from my Chase account after servives were not rendered. I also don't know how Interceptor did not get any of the faxes or calls about the switching of companies or [redacted]'s fax giving the "ok" to do so, that Audio Illusions sent them because [redacted] was present for every one of the communications, and transactions, and they were all confirmed to have been sent.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Interceptor Ignition Interlocks regarding complaint ID [redacted].

Sincerely,

Business

Response:

In response to complaint ID# [redacted] as filed by [redacted] in reference to her son [redacted], who was Interceptor's client (probationer) our answer is as follows:

I received a copy of a UPS delivery receipt dated 7/**/12 at 10:33 A.M. From a package delivered to Interceptor on that date. This receipt was signed by a former employee of Interceptor. However, there is no mention of who sent the package, what was in the package or a name of who the probationer was (assuming it was in fact an ignition interlock, which we can not be sure of!)

Apparently [redacted]s equipment was swapped out by the installer, who neglected to advise or provide paperwork to Interceptor of the equipment swap, as required per New York State Protocol, and contractual obligation. Any time an interlock is removed or swapped, it must be accompanied with a removal/swap certificate, with the probationer's name, address, vehicle information and the date of removal, to ensure that the customer does not get charged for the equipment after the removal date, and that the Interlock Provider receives their equipment back in good working order. This documentation must accompany (or preceed) the return of the equipment to Interceptor at their Long Island facility, which was never done.

Furthermore, under no circumstances is the installer allowed to give the equipment to the probationer, for obvious reasons. If the installer did this, it will have been the first time since I know them from 2006, which would have to have been the case if [redacted] or her son mailed it themselves. Another violation of the NYS contract.

There are still 2 unanswered questions;

First, if the equipment was in fact swapped on July **, 2012 why did the probationer allow monthly charges to be deducted from their credit/debit card, when they receive their statement every month. It is only logical, as well as their responsibility to monitor their payments monthly, as per their contractual agreement with Interceptor. It only stands to reason that [redacted] should have contacted us on August *, to at least tell us that he equipment was removed, and we could have verified right then and there that this actually happened, but that was not the case. As I mentioned in a previous response to this claim, something just does not seem right. Also, why didn't the installer send us over the paperwork?

Second, If all of this documentation suddenly shows up now, why was it not done on July [redacted] 2012?

As previously stated, if there is a refund due to the [redacted]s for any amount, Interceptor is obligated to pay that amount to the customer. However, both the appropriate paperwork and the equipment have to be returned to the company. Neither the delivery receipt nor the non existence of the paperwork for the swap help their claim. What I cannot understand is why the proper protocol was not adhered to in the first place, and why did the [redacted]s wait so many months to suddenly realize there was an overcharge?

If it ascertained that [redacted] is due a refund we will in fact refund that amount to him. To date, I think you will agree that the document and story you have received from [redacted] does not have merit. We will continue to determine if there is a refund due. We do not wish to drag this out either way. It may be possible that she is owed a partial refund, but I am not sure of that yet either.

Sincerely,

[redacted] CEO

Interceptor Ignition Interlocks Inc.

Review: I had the ignition interlock installed in my car and it was removed on May ** 2013 they took a payment out of my account on June [redacted] for 95$ I spoke with [redacted] from the company on monday june [redacted] and she said my money would be refunded into my account with in 2 weeks so I waited and waited for my money when I did not get it I called back again and now [redacted] is only there one day a week and the women I was speaking to I think her name is patty is the owners wife she said they would call me back my name was on her list. I never recieved a call back and to this day 2 months later I have still not recieved my money and everytime I call they give me some excuse telling me they are waiting for all of their units to be returned when they did confirm they did have my unit back I dont see how everyone else in ny has anything to do with my money when they have my unit back.. so basically they are not giving me my money back and I have contacted them about 6 differnt times regarding this matter this is awful buisnessDesired Settlement: my money refunded to my account

Business

Response:

Review: Company charged me on 6/*/2013 for $ 97.76. Also charged me on 5/*/2013 for $ 97.76.

The unit was removed from my vehicle on 5/**/2013.

Therefore, I want a refund for $ 97.76 (full June amount) plus portion of the May debit.

I have been following up with phone call after phone call and keep getting nowhere. Almost a years worth of calls.

I just want my refund.

What goes on between this company and Nassau County as part of their contract dispute does not involve me. Therefore, they should stop holding my personal funds hostage while they work out their differences.Desired Settlement: Please refund me for $ 97.76 (full June amount) plus portion of the May debit.

I really have had enough waiting on this.

It is almost a year that you are not refunding my money.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Interceptor Ignition Interlocks has been resolved.

The business sent me a check for roughly $ 97.76 which represents the extra month that I was billed for. So, I am satisfied. It's a shame that I had to go to this extreme to get the business to respond. I literally called them at least 10 times over the course of almost a year asking for a refund, but was given the runaround, in my opinion. Happy to have received the refund and sincerely hope that they do the same to the other refunds that they are holding onto. I am SURE that I not the only one.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,