Intercontinental Car Care Center, Inc.

DO NOT GO HERE!!! AVOID AT ALL COST!!! I don't even know where to begin! We have roadside assistance through *** and they provided us with a tow by this companyWe were towed to their shop but before agreeing to be towed we asked for rough pricing for an alternatorLet me add we knew the problem with the car before the tow truck had even arrivedSo the tow guy Mike priced us roughly for parts and laborThe following day we follow up with the shop to ask for exact pricing and their price doubledThey were charging us for parts and laborWe decided not to go ahead with the shop because we felt were were given the "bait and switch" bad business we decided to go elsewhereThis is where it got interesting, they then told us we would be charged for looking at the car, where 1- we already knew what was wrong with the car and 2- we were told that we would not have to pay anything if we decided not to go through with servicesWe were upset but did not want to risk anything else with the car so we agreed to payThey then said they would only accept cash for this transaction because they feared we would fight the chargewhat? So I went personally into the shop after much back and forth on the phone and decided to pick up my car immediatelyI arrived at the shop and spoke with the owner Tommy who I explained that I am willing to pay the charge *** or *** which ever they preferred, but I was not paying cashIn a very unprofessional manner he stated " so you're telling me how you're going to pay me?"So he refused to give me my car unless I paid cash, this is when the yelling and arguing beganSome elderly lady who I was told was his wife was yelling and cursing at me telling me I would not get my car and to " get the * ***"They then pushed us out of the office and slammed the doorI had to call the police , and finally got my car backThis place does not know or understand the concept of PROFESSIONALISM

Completely unprofessional. The concept of customer care is unknown to them. These crooks are being contracted to do roadside assistance by major insurances and car clubs. Given initially 45 mins wait time for tow truck to arrive, I gave them a call to check the status after 1hr and was told to wait another 40 mins. After I politely suggested that it would be more than 2 times more that initial estimate, the lady (if I can call her that) on the other side of the line became very rude and agitated and told me that I need to cancel the call and hung up on me. So if you are ever in need of roadside assistance or a tow truck, and your car club or insurance tells you that they are going to dispatch Intercontinental- request another provider. You will thank me later

DO NOT GO HERE!!! AVOID AT ALL COST!!! I don't even know where to begin! We have roadside assistance through [redacted] and they provided us with a tow by this company. We were towed to their shop but before agreeing to be towed we asked for rough pricing for an alternator. Let me add we knew the problem with the car before the tow truck had even arrived. So the tow guy Mike priced us roughly 350 for parts and labor. The following day we follow up with the shop to ask for exact pricing and their price doubled. They were charging us 700 for parts and labor. We decided not to go ahead with the shop because we felt were were given the "bait and switch" bad business we decided to go elsewhere. This is where it got interesting, they then told us we would be charged 100 for looking at the car, where 1- we already knew what was wrong with the car and 2- we were told that we would not have to pay anything if we decided not to go through with services. We were upset but did not want to risk anything else with the car so we agreed to pay. They then said they would only accept cash for this transaction because they feared we would fight the charge.... what? So I went personally into the shop after much back and forth on the phone and decided to pick up my car immediately. I arrived at the shop and spoke with the owner Tommy who I explained that I am willing to pay the charge [redacted] or [redacted] which ever they preferred, but I was not paying cash. In a very unprofessional manner he stated " so you're telling me how you're going to pay me?". So he refused to give me my car unless I paid cash, this is when the yelling and arguing began. Some elderly lady who I was told was his wife was yelling and cursing at me telling me I would not get my car and to " get the [redacted]". They then pushed us out of the office and slammed the door. I had to call the police , and finally got my car back. This place does not know or understand the concept of PROFESSIONALISM.

Review: brought my car in for a popping idle issue. had to bring it back twice for the owner to accurately diagnose it. they told me water pump, thermostat was in need of repair. that amounted to 1400.00. brought the car back a third time and they told me a leaking valve cover is to blame along with faulty coil. this was 1100.00 repair. car still has original popping idle after 2500 in repair bills. owner continues to hang up on me and tells me to bring the car to bmw to get it fixed.Desired Settlement: I want this owner to refund my labor costs.