InterContinental Hotels Group

Complaint: [redacted]
I am rejecting this response because:I called the number provided only to speak to an entry level person that again confirmed dates were not available. They were unable to provide a refund. I asked to speak to  a supervisor to which I was told one would call me.  Supervisor Chiara did not call as stated either.  I reached out to COO of company, and he referred my request to his assistant, who again had an entry level reservations person contact me to again tell me there were no openings at the three Florida resorts and that no refunds were allowed.  I also had one other person reach out to me to only say that supervisor Chiara would be in touch and that she would send her another email to make sure she did.  Honestly I cannot believe the lengths and expense this company will go to, to alienate their top level member and president of a company that spends over $250k per year on Hotel stays.  All of these calls and hours on phones for $299 refund or a booking in a resort that still has availability two weeks away.
Sincerely,
[redacted]

Dear Ms. [redacted],I have received your recent contact via Revdex.com. I appreciate the opportunity to assist. I have not been able to locate any previous contacts you have had with us nor an IHG Rewards Club member account with the information you have provided. In order for me to...

move forward I am requesting you provide any reference numbers for your previous contacts and your IHG Rewards Club member account number. This has been documented with reference #[redacted].I look forward to receiving your additional information and being of further assistance. Have a great day!Kind regards, Brenda J[redacted]IHG® Customer CareExecutive OfficePhone - 1-800-621-0555Fax: 801-975-1846 Email - [email protected] No. [redacted]InterContinental Hotels Group AMERP.O. Box 30321Salt Lake City, UT 84130

Dear Ms. [redacted],I have received your most recent contact regarding the Holiday Inn Hotel and Suites Anaheim (1 Blk/Disneyland). Your comments are greatly appreciated, since they give us the opportunity to uphold our standards and to ensure that we provide the same high quality of service to all our...

guests.I have reviewed the multiple notes and contacts regarding this situation. I feel that your concerns were fully addressed in our prior contacts with you. I double-checked our records and do not show that your reservation was cancelled. The reason why you were billed was due to the hotel having held a room vacant, all night, in anticipation of your arrival. We recommend, to avoid a similar situation in the future, you obtain and keep your cancellation number for 30 days after the date of your reservation. This is considered your proof of cancellation.I understand that this is not the response you were hoping for.  However based on the above we are unable to meet with your request for reimbursement. I have forwarded your additional comments to Kent, Operations Managers Assistant. Please rest assured that we value you as a customer and look forward to being of service to you in the near future.Once again, thank you for contacting Guest Relations. I truly hope to be able to welcome you back to rectify any negative perception you may have of our hotels.Kind regards,Brenda J[redacted]       IHG Case Manager Phone - ###-###-####Fax: ###-###-####Reference No. [redacted]InterContinental Hotels Group AMERP.O. Box 30321Salt Lake City, UT