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InterData Management Reviews (6)

Mr [redacted] claims to be in breech of contract although our communication with the client clearly shows Generals telling Mr [redacted] that starting Tuesday we would begin the removal and adjustments for satisfaction.During a large scale complete salvage of a compromised home there is to be expected minor changes.Also the disturbing part is the timeline that client had a evaluation done in conflict with Generals conducting its due diligence on the contract without being included in order to cooperate with any needed needsThe breech of contract is clearly Mr [redacted] extinguishing our consummated ? contracts after complete repair of his whole homes internal structure along with expected tasks affiliated with injtial contractAnother very deceitful position is that there was only one inspection done without a official non biased company to conduct the inspectionIt is a golden rule that there should have been inspection, one fromClient one from contractor and a non biased independantWe have no way of establishing if Mr [redacted] personally knows this inspector this was not done by the city of Amberly and on numerous occasions Mr [redacted] spoke of his connections to builders and related industry professionalsIt seems that Mr and Mrs [redacted] have a pattern of getting contractors to conduct work and fire them during work production without proper mutual critique when and if neededGenerals more then demonstated its commitment to completing Mr and Mrs ***s property and were more then willing to compromise on what was neededEven during these accusations Mr [redacted] only feels his way is the right way without any compromise we fear at this point a full civil suit is inevitableGenerals is prepared to proceed with civil protocol but are waiting to either hear a compromise of submission and accountability on the ***s behalf where negotiations can initiate and circumvent civil litigation or file a counter suit which will entail our accounted hours of labor all documentation and transcripts and all legal fees that will reach over 20,It seems in the ***s best interest to embrace their part in the demise of this bound agreement as it is essentially a partnership of integrity and trust we strongly feel the ***s have betrayed ? Hopefully this can still be resolved before an official escalation occurs.?

Revdex.com:? I would like to reject the offer of Mediation for complaint ID [redacted] .Regards,Lisa S*Generals Contracting

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below The business proposed a negotiation to reach agreement which we as the consumers accept, but the negotiated solution is not yet completed so this response is submitted as a reject from an administrative perspective until solution is agreed upon.? Intention to negotiate/mediate was provided by Generals via text and on Revdex.com complaint response.? Generals proposed dates between 1/and 1/25.? Consumers responded with availablility as follows by text to Generals.We are available 1/daytime, 1/daytime after 2pm, and 1/daytime except 11-2.We propose the following terms for the negotiation? 1) Allowance for brief recesses during negotiation as required for discussion, clarification, and consultation as required.2) Initial Settlement proposal provided in writing/email at least hrs ahead of meeting from each party.? Per Revdex.com procedure, consumers are requesting Revdex.com staff assistance for scheduling the session at the Revdex.com Cincinnati location along with mediation support Regards, [redacted] and [redacted] ***

WE have sent Certified notification to the clients along with Phone messages and are awaiting a response to directly mediate with the client for a mutually acceptable resolution.All involved parties with be equally notified as updates occur Thank You www.generalscontracting.com844-US5-STAR

Revdex.com: I would like to reject the offer of Mediation for complaint ID [redacted] .We are setting a mutual location between generals And the clients to reach a mutual solution.We will have a meeting set up between 1/27/18-1/29/The location is excpected to be a public location to review and potentially sign agreement on resolution on the disputed contractsWe have prepared the agreement that will b provided to the clients during the meeting with a comprehensive break down of all work conducted thus far at [redacted] Our agreeement reflects equally fair seperation from the contracts on both sides and a refund proposal with refund guidlines/termsWe hope to mediate this complaint without escelation legally to circumvent litigation on both sidesWe will be working directly with Mr & Mrs [redacted] for a mutual accepting resolution and will respond wheen needed to our Revdex.com Generals will be submitting apprroximateely before, during and after photos to show curren work performed as a documented record only and not to create an abrasaive stance against ourr client as we will be making every effort to reach a suitable resolution for both parties Thank You for your time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .Homeowners reject closure of this complaint. The complaint has not been addressedFurthermore, contractor and homeowner have not come to agreement on terms to negotiate a solution. In the contractor’s original response to the Revdex.com complaint on 1/9/18, an offer to mediate on mutually agreeable terms for a refund was made by Generals. Homeowners agreed and provided requested feedback on date options in a day window requested by contractor. Homeowners also proposed terms for meeting including Revdex.com mediation support, proposed settlement offers at least hrs ahead from each party, and ability to recess for consultation as required. Contractor rejected terms including Revdex.com mediation and indicated no longer available for prior range of dates and provided a new day window. Homeowners responded again with date availability. Contractor texted homeowners indicating face to face discussion at public location with NO Revdex.com mediation, proposal provided AT meeting and agreement for signature to be provided by contractor at meeting. Homeowners are unable to accept terms for the following reasons:(1) Indication initially made by contractor for mediation were retracted in contractor’s 1/18/reply. Then contractor re-proposed meditation later in the 1/18/reply. Homeowners have made multiple prior attempts for resolution prior to Revdex.com complaint (separately summarized below), all which failed due to contractor’s non-response. Therefore, Homeowners feel that mediation or arbitration is required to reach a solution.(2) Expectation of convening a negotiation without a settlement proposals prior to negotiation is considered un-businesslike and is not acceptable to the homeowners for conducting a credible negotiation relating to contracts of this size.(3) Expectation of signing an agreement, drafted by contractor, at the end of the negotiation session where it has not been subject to legal review by the homeowners is also not an acceptable risk to the homeowners.(4) On multiple occasions, Contractor has ignored homeowner proposed terms and furthermore has proposed terms in direct conflict with prior homeowner proposals regarding meeting to negotiate a solution. Diverging rather than converging positions of the parties in this case indicates mediation or arbitration being required to reach a potential solution.As noted above, prior to filing a Revdex.com complaint, homeowners took the following steps to attempt to address issues related to contracted work (under related contracts) but were unsuccessful with each attempt.1) On multiple occasions, typically by text message, since signing of initial contract on 10/30/homeowners communicated issues with schedule of work, complete absence of contractors on the work site for long periods of time, and incomplete or incorrect work product. This included communications on 3/21/17, 7/17/17, and 8/3/17. Issues continued and were not resolved.2) Homeowners discussed schedule issues in detail by teleconference with Jason at Generals on 8/8/and indicated that work needs to be completed and homeowners expect that a full time work crew would be on site no later than 8/and continue until job completedThis also did not occur.3) On 9/21/Homeowners provided a 30+ page detailed written assessment of status of contracted work, work product deficiencies, damage by contractor, and uncompleted work and further supplemented this with additional communication regarding work that was not performed to relevant code. Homeowners arranged an in-person meeting (agreed to by Generals) for 9/27/to discuss remedying the issues. Generals prime contractor was a no-show. Therefore no remedy could be discussed.4) On 9/homeowners indicated that a refund would be the best course of action and requested Generals proposal for refund amount by 9/29. No response was provided by Generals. Homeowners provided notification that Generals is in breach of contract on 9/29/17. Breach notification indicated breach due to (1) failure to complete work in contract period, (2) substandard performance, and (3) failure to remedy damage by contractor.5) Counsel for homeowners attempted to contact Generals in mid-November to discuss remedy to issues. Generals was non-responsive after which homeowners filed Revdex.com complaint on 12/29/17.Homeowners continue to be interested in settling this complaint through the Revdex.com process and request Revdex.com Staff support for conciliation, mediation, and arbitration as required to reach resolution. In the interest of proceeding forward, the homeowners are restating requested negotiation terms and are providing a brief summary settlement proposal. Negotiation terms proposed:1) Mediation support for negotiation through Revdex.com arranged mediator2) Initial Settlement proposal provided in writing/email at least hrs (business day) ahead of meeting from each party3) Allowance for brief recesses during negotiation as required for discussion, clarification, and consultation as required.Homeowner settlement proposal summary1) Amend contract # [redacted] from $14,to $14,total cost to compensate for front widow damage, incomplete electrical reinstallation, and repair of improper header installation. Process refund to homeowners of $in excess paid (paid in full previously) based on revised cost.2) Amend contract # [redacted] from $13,to $12,total cost to compensate for rear window damage and lack of completion of contracted work. Process refund to homeowners of $1,in excess paid (paid in full previously) based on revised cost.3) Amend contract# [redacted] from $49,to $4,total cost to compensate for work not completed, indicate additional homeowner cost incurred of $10,as cost of removal of work product found to not be to code, cost of homeowner provided materials which were scrapped due to code non-compliance, and cost of materials contractor was obligated to provide but either did not provide or had to be provided by homeowner during work. Process refund to homeowners of $32,relating to excess paid ($27,paid to date) plus additional costs incurred of $10,215.4) Three above refunds to be paid in weeks by cashier’s check.5) Homeowners to indicate complaint resolved to Revdex.com after receipt and verification of deposit of full refund amounts. Regards, [redacted] ***

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Address: 601 S. Lasalle, Chicago, Illinois, United States, 60605-1725


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