InterFirst Mortgage Company

4 months to close, numerous errors (escrow of insurance and taxes, not knowing HELOC needed subbordination) all which needed correcting and delayed.closing. I emailed and called loan coordinator to correct these errors and she never called or emailed me back. The company is poorly organized and communication is extremely poor. The employees are poorly trained. Typically I was requested to upload a document, which underwriting would not review for another week, then another document, uploading documents I had already uploaded. Because I was just requested to repetitively upload documents to verify my self-employment income, underwriting asked me for "contracts and invoices" of HIPPA protected information (definitely a violation of HIPPA law and probably a violation of mortgage regulation). A simple phone call to me could have problem solved verifying income. When I received final closing docs, which I attempted to correct 2 times with emails, they were emailed back without being corrected. I spent 45 min on the phone explaining to the loan originator why the $830 refund from appraisal additional charges were not included in the final closing document (his lack of understanding basic math.) One week after signing closing docs, on the day Interfirst was to fund, I was asked to again upload the same bank statements (already uploaded 5 months of statements) I had uploaded 2 days before. Out of 15 mortgages/refinances I have completed for the purchase of 5 houses, this is by far the worst company I have ever dealt with.

DO NOT USE THIS LENDER. I had locked in 1.75% with a different lender, and then switched to Interfirst. That was 1/5/2022, it is now 4/19/22, and they are now telling me they can't finance our property. Last month they were trying to terminate our lock since they couldn't find an appraiser. They quoted $600 for an appraisal and said they could only find one that cost $2,750. We agreed to pay the extra $2k, but now they are closing our loan application because our property "no longer qualifies". We have asked a manger to call us back twice and still have never heard anything. If you want your loan to close, DON'T USE INTERFIRST!

They got us with a low rate and lower than average closing fees. Initially, we were supposed to close within 30 days, which was pushed back to 45. We finally closed on day 53. Along the way closing fees increased due to Interfirst no longer offering a credit towards closing fees. Their explanation, "we went past the deadline for the credit, my processing team took longer than expected." Addirionally, we did not receive updates unless we hounded them. The cherry on top is that our homestead exemption was left off.