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Interior Expressions & Design Reviews (2)

Response to customer complaint ID #***, by *** * ***. "***" *** was boarded at Happy Days Pet Resort from Friday June **, to Thursday July *,Everything was perfectly fine; *** appeared to be happy and healthy during her stayWe were not informed of any
issue or concerns until July **, 2017, when *** *** called to inform us of ***'s passing due to complications pofrom removal of a foreign bodyWe met with *** *** on July **, to further discuss the matterShe brought us copies of her vet bills and showed us the foreign body that was removed from ***; which was clearly carpet/rug fibers (photo attached)She asked to have her vet and boarding bill reimbursedWhile we do provided bedding for pets that stay with us, we only provide towels, blankets, dog beds, or bedding that is brought by an ownerWe NEVER use carper or rugsOur facility has heated concrete floors, NO carpetingWith over years combined experience in the care of dogs and the veterinary field we are aware a foreign body can sit in a dogs stomach for days, weeks and even months before causing symptoms and or a complete obstructionWe offered to submit the claim to our insurance as a courtesy and kindness to *** ***, even though we do not use carpet and felt there was no chance *** ingested the material at our facility. Our insurance company denied the claim for the same reason we stated aboveWhile we are very sorry of ***'s passing, we do not feel it was a result of her stay at our facility. Sincerely, Clifford S*** Happy Days Pet Resort

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Mr. S[redacted] left out the following, he stated to his insurance carrier (Nationwide) who related to me that his employeesgave [redacted] a towel???   He stated that it was chewed up,  they took it away, and discarded it.There is no proof of what [redacted] really ingested at Happy Days Kennel.I have the letter from Nationwide stating this.However, at our prior meeting on Thursday, July **, 2017 Clifford S[redacted] denied that [redacted] was given anything.Here are the known facts:  [redacted] stayed at Happy Days Kennel from Friday June ** - Thursday morning July *, 2017 when I picked her up at 11:00 Starting that very evening through Saturday evening (7/*/17) [redacted] moved her bowels unusually often, which made my husband [redacted] concerned that the kennel may have given her something to block her up so she wouldn't go as often while in the kennel.  Sunday 7/*/17 [redacted] remained quiet and napping most of the day. Monday 7/**/17 she had no interest in eating or drinking, and that evening began vomiting. Tuesday 7/**/17 I contacted her vet, [redacted], that recommended we watch her the next 24 hours, that she may have gotten a bug at the kennel, it may be nothing or something.  Wed. 7/**/17 I call the vet again, [redacted] is not better and we were very concerned.  [redacted] had no appointments available, I called again later in the day, and they suggested I take [redacted] to the Emergency Care Hospital on [redacted] in Yorktown, which we did. X-Rays proved a foreign matter stuck in lower intestines, surgery was needed to save her life. We did all we could to save [redacted]. My husband [redacted] met with the surgeon and gave chronological events leading up to her surgery.  Speaking with the surgeon, was told that whatever was in her stomach most likely was ingested during the time frame at Happy Days Kennel.  It was then that the surgeon told Jim that [redacted] is now septic and is dying.  It was agreed to relieve [redacted] of her suffering. I was contacted by Mr. Clifford S[redacted] who offered me $1,000 towards [redacted]'s expenses. In conclusion, we know that [redacted] was left in the care of Happy Days Kennel in Carmel, NY and within five days was dying. We are only requesting reimbursement for the Kennel stay and medical expenses. Regardless of what Mr. Clifford S[redacted] says, he threw out any evidence for him or against his kennel,  which leaves us in a he said/she said scenario and with the suffering and loss of our beautiful three old [redacted]. If Mr. Clifford S[redacted] refuses to make restitution, we will take him to court in Putnam County, NY   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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Address: 1208 N Main St, Hutchinson, Kansas, United States, 67501-4501

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