Interior Furniture Resources

Tell usIn response to [redacted] ’s complaint filed with The Revdex.com on 3/1/ Interior Furniture Resources (IFR) prides itself with exceptional customer service and takes all incidents of the utmost importance The pieces of [redacted] Furniture that [redacted] ordered are imported from overseas and come with a year manufacturer’s warranty The pieces are discontinued and no upholstered replacement parts are available for this particular model [redacted] ordered the furniture on Saturday, January 31, 2015, and the furniture was in turn delivered on Friday, March 13, In our calculations this is just under weeks and actually under the to week time frame she was given by our sales associate The furniture was delivered in good and working order and the customer signed for the receipt of merchandise in good condition In her complaint, she stated that about a week after delivery, she was having connection issues The issues were due to the connections not being properly seated in the control box or due to the motion of the reclining of the chair or the chair moving The connections in question were taped in place, which is a common fix to solve the issue In July 2015, [redacted] called and said that she lost power to the reclining chair A representative of IFR went and checked all connections and found a connection came undone when the furniture was moved Checked all connections and verified everything was working [redacted] called again in August and stated the reclining chair lost power in the reclined position A service team went to her house again, and found again that a connection came undone and to help solve the issue our team unwrapped some cords, to make them longer, so there would not be as much tension on them when she was using the chair or moving them to clean We also removed the tape on the control box Everything was working and functioning properlyIn September 2016, [redacted] called in and stated that there was no power to her reclining chair again, which is months after the warranty expired At this point, IFR went to look at the reclining chair and could not find any connection issues When completing the service call she also stated she could hear a clicking noise when it was going up or down It was checked and found that it did make a clicking noise with weight in the chair and it sounded like it needed a new motor IFR misread the motor warranty thinking it had a year warranty on the motor, where it only has a year warranty for the motor The new motor was ordered and M***’s Upholstery was contacted to replace the motor on behalf of IFR M***’s Upholstery is a factory trained service technician for upholstered goods but not a representative of [redacted] Furniture The replacement of the motor was completed at no cost to [redacted] , but at the expense of IFR In October 2016, when M***’s started to put the new motor in he noticed that the motor mechanism was rubbing against a piece of the frame We are not sure what they stated exactly but it is too close to a piece of the frame IFR was contacted by M***’s and [redacted] with an explanation of the issue and IFR advised we would get back to her to see if we could formulate a resolution Upon further conversation with M***’s and [redacted] Furniture, the way to fix it would be to either replace the frame piece or cut a notch out allowing it to function properly This was discussed with [redacted] , and we decided that we would pick the pieces up from her house and M***’s would make the necessary repairs in our warehouse In November 2016, we picked up the pieces from her house and M***’s upholstery came in and was going to try and replace the piece of frame that was rubbing Once he pulled the wrapping it was found that would not be possible due to causing damage to the frame and he cut the notch out so it did not hit It was rewrapped and we did our best to keep in the same condition as we picked it up in The furniture was then redelivered and set –up She wrote a list of questions on the slip and IFR responded with a phone call that was not returned until almost we week later She noted a scuff mark in the back of the recliner and other marks in the back of the recliner Please be reminded that these pieces were in her home for over ½ years, and a majority of the marks and the split in the leather were there when the pieces were picked up initially, but we decided that we could have our leather repair service repair what they could, again at no charge to [redacted] These repairs were completed in December 2016.During our conversation with [redacted] regarding the issue with the leather, she also mentioned a hole between where the leather seat cushion and the rest it is attached to the seat frame We advised her that I would see if we could get a replacement part to fix the issue properly She was also stated about the frame not being repaired properly [redacted] was told IFR did not do any repairs to the frame just where the motor was rubbing the frame She was not happy with that response and asked to let me know about getting the hole fixedWe called [redacted] and they advised that they had no parts available Reached out to [redacted] to let her know that I could not order any parts and to discuss a further resolution and again the call was not returned until almost a week later When she did, she was in an agitated state as she could not understand that [redacted] would not just refund her money and that she paid over $2,dollars for a sofa and recliner that was in her eyes falling apart She would not let our representative speak, told him he did not know what he was talking about and was verbally abusive to our manager Our manager was then hung up on It was after this phone call that our [redacted] Furniture representative was contacted We advised that we would be giving her the [redacted] Consumer Service phone number, and to please let us know how they would like to handle it It was decided it was in the best interest of IFR that we no longer have contact with her until [redacted] instructs us to do so [redacted] called back to speak to the said manager several times and he was not available when she called He did advise our receptionist to give her the [redacted] Consumer Service phone number at this point as there is nothing more we can do for her internally here at IFR [redacted] was not happy with that response but she did contact them In January 2017, IFR was contacted by the [redacted] Furniture Consumer department The customer service representative asked for our side of the story We were contacted again by the service department on 3/1/and she advised that she would be in contact with our sales representative in regards to [redacted] ’s furniture During every service call and communication with [redacted] IFR has tried to help her in every way possible, and help her resolve any issues she was having even after the manufacturer’s warranty ran out She has not been a pleasant person to deal with in every aspect of this transaction from beginning to end She did not mention wanting a refund until a full year and a half after the initial delivery IFR has gone above and beyond with trying to resolve [redacted] ’s issues At this point we have asked [redacted] Furniture to step in and take action if they deem warranted why here

This email is in response to IFR nd MrF [redacted] 's response concerning a "DESIGN FLAW" in my furniture.If MrF [redacted] and IFR prides itself on exceptional customer service, why did MrF [redacted] flat out refuse to take my calls concerning problems concerning the repair to my furnitureThat is not exceptional customer service by any meansAlso in MrF [redacted] 's and IFR's response he stated that the slit in the back of the furniture where it reclined on the sofa and the recliner where there when they came to take the furniture for repair: Why was this never noted in his return delivery form or never stated to me and he also stated in his response that they did not fix the broken side of the chair? None of the pipeople mentioned any thing about these things (finding slits in the leather or scuffs on the back of the chair) nor did MrF [redacted] ever mention this to me at allHe is trying to make it look at though HE and/or HIS repair people did not do these repairsIf a professional was to do these jobs or he did them I wouldn't want to admit to it either because of the "shotty job", as I stated before It looked as though a child did the repairHe stated in a letter to me that frames were to be replaced, which he knew could not be replaced because the furniture was discontinuedI probably knew that the furniture was discontinued before he didYet he stated frame pieces were to be "REPLACED".MrF [redacted] lied intentionally again, when he stated they did not repair the chair, and that the scuff marks were already on the furnitureI'm sure due the probably due to the way in which it was fixed in a very unprofessional and cheap fmannerIf they were not going to repair the chair, as MrF [redacted] stated they did not repair it, then why did they take the chair and sofa both? Both MrF [redacted] and IFR needs to refund my purchase price and double it due to all the stress this has caused since I purchased my furnitureThe bottom line is my furniture was never fixed properly and never will be!MrF [redacted] and IFR needs to "Mas they say and face the facts of all the mistakes and non-professionalism made in trying to correct all the problemsHe couldn't because parts were not available due to the furniture being discontinued and the furniture could not be fix in a professional mannerIf it was such a hassle for him to respond to a customer why did IFR or MrF [redacted] not just OFFER me a full refund, so they both did not have to deal with furniture that was discontinued and could not get the proper parts to fix it correctly? IFR was paid in full for my purchase deferred interest and paid in full withe proper time periodI should be paid interest from the timeI purchased the furniture since it will never be fixed properlyI feel I was ripped off by MrF [redacted] and IFR, because the furniture will never be fixed properlyMrF [redacted] and IFR have gone beyond low in this case and it needs to be corrected properly and professionallyMrF [redacted] is in no was professioanl, he has an ego problem and cannot admit when he makes mistakes, it seems he has to lay the blame elsewhere, especially someone other then himself by using flat out liesHe is by no means professional.Thank You Jan L [redacted] Since my warranty started the day my furniture was purchased and it took over weeks or and a few days my furniture would have been covered if the warranty stated as of day of deliveryThat was a concern of my after purchasing the furnitureIf the warranty would had stated this my furniture would have been coveredAlso as I stated before the warranty does not state anything about a "DESIGN FLAW" This was the first thing stated to me by M***'s upholstery when the gentleman came to look at the furnitureHe was honest with me straight up, unlike MrF [redacted] who is trying to lie to cover up his mistakesI feel all furniture warranties should state that the warranty starts on the delivery date, so the customer does not loose those 6-weeks from time of purchase.As I stated before the connections issues started approxa week after the furniture was deliveredThe first thing MrF [redacted] did was use electrical tape to make the cords smaller and the connection boxes are on connected on one side on all pieces of furnitureThe connections issues were frequent and they were occurring when you reclined in the furniture, not just being moved a few inches to clean under themThen MrF [redacted] came back and removed the electrical tape, so that was another quick fix of his to try and correct problemsAlso some of the plugs had clips on them, while others did notThe clip under the furniture had a clip, but none of the clips for all of the outside cords did not have clipsThese can clearly be seenIf MrF [redacted] and IFR are so professional why did they use electrical tape, and then remove itAlso the main plugs in the electrical box on the furniture would come loose when you went to recline in the furnitureHaving a bad back problem is why I purchased this furniture yet every time I turned around I had to get down on the floor and check the plugs in the boxes and all the cordsAlso you can clean under the furniture by reclining it and using a sweeper hose with a soft brushMy furniture also sits in the same place as when it was delivered, due to my back I cannot move it across the roomTheir are no pets or children in my home, so I don't have the problem of children playing with the cordsMy adult children and grandchildren all live out of state due to both my children being in the "United States Army"They have not been able to visit since I purchased the furnitureThere are cords that sit behind the sofa which are plugged into the box on the furniture, then plugged into a box on the floor, then plugged into and power stable cordIt a big bundle of cordsThis does not count the cord that are plugged into the box on the sofa, which are under the sofa which make the The sofa has of these boxes(cords are plugged into this box), one on each endThe chair also has box with cords plugged into it, one main cord, plugged into another box, the toe the power stable cordThe power stable cord is plugged into the wall (extension cord).Attachments:1-gears ground down-these were supposed to be replaced7-one of the slits in leather8-Where boards were cut with half moon shape cut out 9-more picture of back of furniture and other slits (hard to see due to lighting total)16-17-Hole in chair under cushion18-inside of arm of chair where thin boards were used-half the size of the right sidestick jammed underneath seat board- and nails sticking out at top of picture19-pictures of hole still in arm of chair under cushion that was never repaired.The recliner now reclines almost to the floor on the right side and cords get caught under chair and electric gets cut offAlso right arm of chair is moving out to right side due to in-professional repairsThis has also happened to my computer cord (cord being pinched under frame of chair.This situation has been so stressful since it was deliveredIt's ridiculous the MrF [redacted] did not take or return my call and I was told so by his secretaryIt's also pitiful that a so-called professional person has to lie for his mistakesI also have paperwork from MrF [redacted] explaining what was supposed to be done by wasn't.NOTE: The furniture can be examined by the Revdex.com if they would like to send someone to look at it for themselves at any time.Thank You for your concern on this matter

This email is in response to IFR nd Mr. F[redacted]'s response concerning a "DESIGN FLAW" in my furniture.If Mr. F[redacted] and IFR prides itself on exceptional customer service, why did Mr. F[redacted] flat out refuse to take my calls concerning problems concerning the repair to my furniture. That is not exceptional customer service by any means. Also in Mr. F[redacted]'s and IFR's response he stated that the slit in the back of the furniture where it reclined on the sofa and the recliner where there when they came to take the furniture for repair: Why was this never noted in his return delivery form or never stated to me and he also stated in his response that they did not fix the broken side of the chair? None of the pick-up people mentioned any thing about these things (finding slits in the leather or scuffs on the back of the chair) nor did Mr. F[redacted] ever mention this to me at all. He is trying to make it look at though HE and/or HIS repair people did not do these repairs. If a professional was to do these jobs or he did them I wouldn't want to admit to it either because of the "shotty job", as I stated before It looked as though a child did the repair. He stated in a letter to me that frames were to be replaced, which he knew could not be replaced because the furniture was discontinued. I probably knew that the furniture was discontinued before he did. Yet he stated frame pieces were to be "REPLACED".Mr. F[redacted] lied intentionally again, when he stated they did not repair the chair, and that the scuff marks were already on the furniture. I'm sure due the probably due to the way in which it was fixed in a very unprofessional and cheap fix-it manner. If they were not going to repair the chair, as Mr. F[redacted] stated they did not repair it, then why did they take the chair and sofa both? Both Mr. F[redacted] and IFR needs to refund my purchase price and double it due to all the stress this has caused since I purchased my furniture. The bottom line is my furniture was never fixed properly and never will be!. Mr. F[redacted]  and IFR needs to "MAN-UP as they say and face the facts of all the mistakes and non-professionalism made in trying to correct all the problems. He couldn't because parts were not available due to the furniture being discontinued and the furniture could not be fix in a professional manner. If it was such a hassle for him to respond to a customer why did IFR or Mr. F[redacted] not just OFFER me a full refund, so they both did not have to deal with furniture that was discontinued and could not get the proper parts to fix it correctly? IFR was paid in full for my purchase deferred interest and paid in full with-in the proper time period. I should be paid interest from the timeI purchased the furniture since it will never be fixed properly. I feel I was ripped off by Mr. F[redacted] and IFR, because the furniture will never be fixed properly. Mr. F[redacted] and IFR have gone beyond low in this case and it needs to be corrected properly and professionally. Mr. F[redacted] is in no was professioanl, he has an ego problem and cannot admit when he makes mistakes, it seems he has to lay the blame elsewhere, especially someone other then himself by using flat out lies. He is by no means professional.Thank You Jan L[redacted]
Since my warranty started the day my furniture was purchased and it took over 6 weeks or and a few days my furniture would have been covered if the warranty stated as of day of delivery. That was a concern of my after purchasing the furniture. If the warranty would had stated this my furniture would have been covered. Also as I stated before the warranty does not state anything about a "DESIGN FLAW" This was the first thing stated to me by M[redacted]'s upholstery when the gentleman came to look at the furniture. He was honest with me straight up, unlike Mr. F[redacted] who is trying to lie to cover up his mistakes. I feel all furniture warranties should state that the warranty starts on the delivery date, so the customer does not loose those 6-8 weeks from time of purchase.As I stated before the connections issues started approx. a week after the furniture was delivered. The first thing Mr. F[redacted] did was use electrical tape to make the cords smaller and the connection boxes are on connected on one side on all pieces of furniture. The connections issues were frequent and they were occurring when you reclined in the furniture, not just being moved a few inches to clean under them. Then Mr. F[redacted] came back and removed the electrical tape, so that was another quick fix of his to try and correct problems. Also some of the plugs had clips on them, while others did not. The clip under the furniture had a clip, but none of the clips for all of the outside cords did not have clips. These can clearly be seen. If Mr. F[redacted] and IFR are so professional why did they use electrical tape, and then remove it. Also the main plugs in the electrical box on the furniture would come loose when you went to recline in the furniture. Having a bad back problem is why I purchased this furniture yet every time I turned around I had to get down on the floor and check the plugs in the boxes and all the cords. Also you can clean under the furniture by reclining it and using a sweeper hose with a soft brush. My furniture also sits in the same place as when it was delivered, due to my back I cannot move it across the room. Their are no pets or children in my home, so I don't have the problem of children playing with the cords. My adult children and grandchildren all live out of state due to both my children being in the "United States Army". They have not been able to visit since I purchased the furniture. There are 4 cords that sit behind the sofa which are plugged into the box on the furniture, then plugged into a box on the floor, then plugged into and power stable cord. It a big bundle of cords. This does not count the cord that are plugged into the box on the sofa, which are under the sofa which make the The sofa has 2 of these boxes(4 cords are plugged into this box), one on each end. The chair also has 1 box with 4 cords plugged into it, one main cord, plugged into another box, the toe the power stable cord. The power stable cord is plugged into the wall (extension cord).Attachments:1-5 gears ground down-these were supposed to be replaced7-one of the slits in leather8-Where boards were cut with half moon shape cut out 9-15 more picture of back of furniture and 2 other slits (hard to see due to lighting 3 total)16-17-Hole in chair under cushion18-inside of arm of chair where thin boards were used-half the size of the right side. stick jammed underneath seat board- and nails sticking out at top of picture19-21 pictures of hole still in arm of chair under cushion that was never repaired.The recliner now reclines almost to the floor on the right side and cords get caught under chair and electric gets cut off. Also right arm of chair is moving out to right side due to in-professional repairs. This has also happened to my computer cord (cord being pinched under frame of chair.This situation has been so stressful since it was delivered. It's ridiculous the Mr. F[redacted] did not take or return my call and I was told so by his secretary. It's also pitiful that a so-called professional person has to lie for his mistakes. I also have paperwork from Mr. F[redacted] explaining what was supposed to be done by wasn't.NOTE: The furniture can be examined by the Revdex.com if they would like to send someone to look at it for themselves at any time.Thank You for your concern on this matter

Tell usIn response to [redacted]’s complaint filed with The Revdex.com on 3/1/2017.  Interior Furniture Resources (IFR) prides itself with exceptional customer service and takes all incidents of the utmost importance.   The pieces of [redacted] Furniture that [redacted]...

ordered are imported from overseas and come with a 1 year manufacturer’s warranty.   The pieces are discontinued and no upholstered replacement parts are available for this particular model.  [redacted] ordered the furniture on Saturday, January 31, 2015, and the furniture was in turn delivered on Friday, March 13, 2015. In our calculations this is just under 5 weeks and actually under the 6 to 8 week time frame she was given by our sales associate.  The furniture was delivered in good and working order and the customer signed for the receipt of merchandise in good condition.  In her complaint, she stated that about a week after delivery, she was having connection issues.  The issues were due to the connections not being properly seated in the control box or due to the motion of the reclining of the chair or the chair moving.  The connections in question were taped in place, which is a common fix to solve the issue.  In July 2015, [redacted] called and said that she lost power to the reclining chair.  A representative of IFR went and checked all connections and found a connection came undone when the furniture was moved.  Checked all connections and verified everything was working. [redacted] called again in August 2015 and stated the reclining chair lost power in the reclined position.  A service team went to her house again, and found again that a connection came undone and to help solve the issue our team unwrapped some cords, to make them longer,  so there would not be as much tension on them  when she was using the chair or moving them to clean.  We also removed the tape on the control box.  Everything was working and functioning properly. In September 2016, [redacted] called in and stated that there was no power to her reclining chair again, which is 6 months after the warranty expired.   At this point, IFR went to look at the reclining chair and could not find any connection issues.  When completing the service call she also stated she could hear a clicking noise when it was going up or down.  It was checked and found that it did make a clicking noise with weight in the chair and it sounded like it needed a new motor.  IFR misread the motor warranty thinking it had a 5 year warranty on the motor, where it only has a 1 year warranty for the motor.   The new motor was ordered and M[redacted]’s Upholstery was contacted to replace the motor on behalf of IFR.  M[redacted]’s Upholstery is a factory trained service technician for upholstered goods but not a representative of [redacted] Furniture.  The replacement of the motor was completed at no cost to [redacted], but at the expense of IFR.   In October 2016, when M[redacted]’s started to put the new motor in he noticed that the motor mechanism was rubbing against a piece of the frame.  We are not sure what they stated exactly but it is too close to a piece of the frame.   IFR was contacted by M[redacted]’s and [redacted] with an explanation of the issue and IFR advised we would get back to her to see if we could formulate a resolution.  Upon further conversation with M[redacted]’s and [redacted] Furniture,  the way to fix it would be to either replace the frame piece or cut a notch out allowing it to function properly.   This was discussed with [redacted], and we decided that we would pick the pieces up from her house and M[redacted]’s would make the necessary repairs in our warehouse.  In November 2016, we picked up the pieces from her house and M[redacted]’s upholstery came in and was going to try and replace the piece of frame that was rubbing.  Once he pulled the wrapping it was found that would not be possible due to causing damage to the frame and he cut the notch out so it did not hit.  It was rewrapped and we did our best to keep in the same condition as we picked it up in.  The furniture was then redelivered and set –up.   She wrote a list of questions on the slip and IFR responded with a phone call that was not returned until almost we week later.  She noted a scuff mark in the back of the recliner and other marks in the back of the recliner.  Please be reminded that these pieces were in her home for over 1 ½ years, and a majority of the marks and the split in the leather were there when the pieces were picked up initially,  but we decided that we could have our leather repair service repair what they could, again at no charge to [redacted].  These repairs were completed in December 2016.During our conversation with [redacted] regarding the issue with the leather, she also mentioned a hole between where the leather seat cushion and the rest it is attached to the seat frame.  We advised her that I would see if we could get a replacement part to fix the issue properly.  She was also stated about the frame not being repaired properly.  [redacted] was told IFR did not do any repairs to the frame just where the motor was rubbing the frame.  She was not happy with that response and asked to let me know about getting the hole fixed. We called [redacted] and they advised that they had no parts available.  Reached out to [redacted] to let her know that I could not order any parts and to discuss a further resolution and again the call was not returned until almost a week later.  When she did, she was in an agitated state as she could not understand that [redacted] would not just refund her money and that she paid over $2,000.00 dollars for a sofa and recliner that was in her eyes falling apart.  She would not let our representative speak, told him he did not know what he was talking about and was verbally abusive to our manager.  Our manager was then hung up on.  It was after this phone call that our [redacted] Furniture representative was contacted.  We advised that we would be giving her the [redacted] Consumer Service phone number, and to please let us know how they would like to handle it.  It was decided it was in the best interest of IFR that we no longer have contact with her until [redacted] instructs us to do so.   [redacted] called back to speak to the said manager several times and he was not available when she called.  He did advise our receptionist to give her the [redacted] Consumer Service phone number at this point as there is nothing more we can do for her internally here at IFR.  [redacted] was not happy with that response but she did contact them.  In January 2017, IFR was contacted by the [redacted] Furniture Consumer department.  The customer service representative asked for our side of the story.  We were contacted again by the service department on 3/1/17 and she advised that she would be in contact with our sales representative in regards to [redacted]’s furniture.   During every service call and communication with [redacted] IFR has tried to help her in every way possible, and help her resolve any issues she was having even after the manufacturer’s warranty ran out.  She has not been a pleasant person to deal with in every aspect of this transaction from beginning to end.  She did not mention wanting a refund until a full year and a half after the initial delivery.  IFR has gone above and beyond with trying to resolve [redacted]’s issues.    At this point we have asked [redacted] Furniture to step in and take action if they deem warranted.   why here...