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Interiorlogic Inc.

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Interiorlogic Inc. Reviews (11)

I am rejecting this response because:...although they can say that , it is only partially trueI would call and leave new contact numbers in attempts to speak to someoneCalls to set up appointments for viewingof broken mirrored door as they said they had someone that repairs that type of furnitureNever came to fruitionI never agreed to an amountuntil yesterday , because I am weary of dealing with this issueI also advised them yesterday $dollars is not enough, however I see it releases them of their liability.Bottom lineIf I had agreed to the amount , our address hadn't changed and I had been told me twice prior they would put a check in the mail after someone was spoken to about the amount! NO CHECK EVER CAME.in fairness I should be paid for the piece of furnitureI have not been able to use itToo costly to repair at their $dollar offerWe purchased for $and to replace by looking on line on Craigslist we find equal quality between $to $2000.Not a way to treat a customer that has used them for full house moves...It is what it is

Two Men and a Truck prides itself on being the best full-service movers around and we’re glad that you has a chance to become acquainted with our friendly moving crew. We’re sorry to hear, however, that your move did not exceed your expectations.Let me first explain that we are a full-service
moving company that employees fully trained, full-time movers and drivers who are licensed, bonded and background checked.Regarding the valuation options, we review them with our customers when they schedule their move, when we confirm the move, as well as we send out an email prior to your move date. These communications state that basic coverage is included with your move at a rate of sixty cents per pound per itemThis is standard and follows California law (California Public Utilities Commission - See attached, item A) for all movers in the State of California so it is automatically included in your move at no additional fee.Customers have the option to increase their coverage up until the start of the moveThe paperwork that the movers reviewed and signed with you prior to your move commencing shows that you chose to decline this additional coverage (See attached - Item B). Our signed contract we share is used to avoid as much confusion as possible regarding valuation options and how in the event a damage does occur, how it is handled.In regards to payment, three (3) men and one (1)truck crew size has a rate of $per hour, with a three hour minimumThis was stated in your pre-move letter and reiterated by the movers at the start of your move (See attached - Item C).The clock starts when the men arrive at your first destination and ends when they are done offloading your items into your new home and completing any reassembly that you may have requestedAny time spent after the three hour minimum is billed at quarterly hour increments.Based on our records, your move lasted hours (see attached - Item D)At $174/per hour, the total of your move would amount to $913.50, the amount you were charged.We would welcome the opportunity to speak with you more in depth about your move, how we conduct our billing and how your valuation offer was determined at your convenience. Please speak with *** Sloot, who can be reached at *** *** or by email at (***.***)

We have been handling this claim internally and have been reaching out to the client in order to deliver her misplaced items for several days nowWe will deliver them as soon as we get confirmation of a time from her and will continue to call and email her til we do.In regards to the move cost, the
move went from 9.46am to 7.34pm, hours, but we only charged *** hours, at $per hour, which totalled $964.25.If required, I can download the GPS tracking of the truck that day, showing the times it was at her addresses, plus send you copies of the job billing sheet and sales order closeout.This shows we already discounted her move on the day by $to accommodate her issues with speed and crewThere is no further discount required for her move.In regards to her damaged items, *** took our standard movers basic valuation of cent per pound, and we have offered her the compensation for her items, which we generously estimated weight of lbs, totalling $We are yet to hear positively from her regarding this offer as she wants replacement of her goods, something not covered by the option she chose.Any further information you require, please let me know and I would be only too happy to help.*** ***

The company is very deceptiveThe hours that were stated were different that what was actually billedI signed the paper with the hours left blankHe stated he would fill in the hours later but then gave told me what I owedI didn't do the math in my head because I was tired and just wanted to be done with the moveGoing by your "price per pound" insurance, you would actually owe us several thousand dollars to the houseTrue the house was not destroyed, however it was damaged in several placesSince you don't pay actual dollar amount but rather the weight of an object, I would expect you to uphold to your policies and pay me the weight of the damaged portions of the houseOne source suggests $- $per square feet. http://old.seattletimes.com/html/asktheexpert/2002122968_homehay19.html The terms that were explained differed from what was signed forI thought I was signing for a dollar amount; that's what was explained to meI also didn't expect this company to have inadequate movers that would destroy expensive furnitureA refund is not an unreasonable request and I have enough documentation and witnesses to take this to small claimsMany people will know what a terrible dishonest company this is

Here are the facts and dates Move for customer on 8/31/Two Men And A Truck deposited her check on 9/1/- Check #*** in the amount of $- We use ** *** *** bank not *** *** On 9/11/we were notified on line thru *** bank the check was declined and the funds were removed from our account and we were charged a return check fee. On that same day is when our office attempted to reach out to the customer and resolve the issue Nathan in charge of AR's was not aware of the reason the check was returned only that it was returned and based on history used the term NSFOn or about 9/15/the digital copy of the check was returned to us from *** bank and it was stamped " Refer to Maker " as the reason it was declinedBeing we were unable to resolve the issue with the customer we sent the digital check and claim paperwork to *** *** ( our third party check processing vendor ) On 9/22/*** *** took that check and was able to redeposit it into their account. Being they are our agent they can attempt to redeposit the digital check up to times something we cannot do locally once it is returnedOn 10/4/a letter was sent to customer from *** ( agent for ***) notifying her the check was able to be cleared however since the check was originally dishonored and returned there was a $fee due to that factOn 10/5/the same letter as above was sent from QCSOn 10//the funds that were collected from *** were sent to Two Men And A TruckOn or about 10/25/Two Men And A Truck received the funds from *** - standard process of day turnaround time from *** *** ( we were not made aware prior to this date that the funds were collected )12. On 11/7/customer paid via Credit Card the $return check fee to *** There was and continues to be no illegal or fraudulent attempt to collect payment. There does seem to be a series of events that I can understand caused confusion and we apologize about that situation. In good faith, so we can move on from the situation we are willing to refund the customer the $returned check fee. Please let us know if this is acceptable. Thank you

This customer shortly after moving with us, changed their contact information. We had made several attempts to only fall short and continued to play phone tag between our damage claim consultant and the customer. With the information provided today we were able to reach out to the customer, gather...

the correct contact information, and provide a settlement that had been agreed upon two years ago.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution of refunding me $25.00 is satisfactory to me.

In contrast to the reply from [redacted] of Three men and a Truck, I was moved with major incident(s) in the form of disorganization, damage to my property, dishonest business practices and unprofessionalism.  I paid $1025 at end of day one for a simple move.  Movers came back the next day to complete the sloppy job, to which I paid an additional $285.00.  (Photos available upon request)Movers came back a third time to correct the mess left by the previous movers, finally.This might have been avoided had they not breached the original agreement, at the last minute, changing from 3 movers / morning time move, to only two movers and a late afternoon move. My property was also damaged. (Photos below)I disagree with the statement by [redacted] that there is a balance due as of 10/24/2017, when my bank statement and [redacted] Corporate confirms they received payment in full on September 22, 2017.  Checking further, [redacted] Corporate and my two advisors confirm Three Men and a Truck did not attempt to deposit any checks until September 22, 2017.  The check was not rejected by my bank.While Ms. [redacted] claims I was non-responsive, following are copies  of other emails requesting answers. (dates available upon request)

In most circumstances, we have a 48 hour cancellation policy, for customers who schedule their move outside of that time frame.  This is because we reserve the truck and the men for that day for that specific customer.  That way, customers can be rest assured that we will show up when we...

are scheduled to do so.  When people cancel within that time frame, it can be challenging to find the crew replacement work for that day - since we have turned away other jobs in order to accommodate the customer who had previously reserved that truck and crew.  In light of the circumstances, we can void the cancellation fee for this customer.

Please read the attached submission which outlines the case in question and according to our policies and the CALPU ruling, absolves us of any liability regarding this claim.Any further questions, please let us know. [redacted]

To whom it may concern, Ms [redacted]' move occurred on time and without any issues but her check for payment was returned to us from our bank on the 11th September and we called the client at 9.43am that day to obtain alternate payment. She assured us she would call back, but we received no word...

from her for the following two days.On the 13th September, at 4.18pm, we called again and left a voicemail, requesting a call back. Nothing was forthcoming so when the check was returned to us from the bank, we lodged the check with [redacted], a paid service we utilize for all check payments over a thousand dollars as an assurance that if the check bounces due to insufficient funds we are still reimbursed the amount.They are currently in communication with Ms [redacted] over this payment.As of today, the 24th October 2017, we STILL have not received payment for the services rendered on the 1st of September, which is an outstanding balance of $1025.We feel Ms [redacted] should immediately settle her account with us for the full amount, and cannot be held liable for her not doing so when she was given multiple opportunities to remit the payment.Any further information you require, please let us know.[redacted]

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Address: 1201 S. Stoughton Rd STE150, Madison, Wisconsin, United States, 53716

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