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Interiorlogic Reviews (4)

In contrast to the reply from [redacted] of Three men and a Truck, I was moved with major incident(s) in the form of disorganization, damage to my property, dishonest business practices and unprofessionalism I paid $at end of day one for a simple move Movers came back the next day to complete the sloppy job, to which I paid an additional $ (Photos available upon request)Movers came back a third time to correct the mess left by the previous movers, finally.This might have been avoided had they not breached the original agreement, at the last minute, changing from movers / morning time move, to only two movers and a late afternoon moveMy property was also damaged(Photos below)I disagree with the statement by [redacted] that there is a balance due as of 10/24/2017, when my bank statement and [redacted] Corporate confirms they received payment in full on September 22, Checking further, [redacted] Corporate and my two advisors confirm Three Men and a Truck did not attempt to deposit any checks until September 22, The check was not rejected by my bank.While Ms*** claims I was non-responsive, following are copies of other emails requesting answers(dates available upon request)

This customer shortly after moving with us, changed their contact informationWe had made several attempts to only fall short and continued to play phone tag between our damage claim consultant and the customerWith the information provided today we were able to reach out to the customer, gather the correct contact information, and provide a settlement that had been agreed upon two years ago

To whom it may concern, Ms [redacted] ' move occurred on time and without any issues but her check for payment was returned to us from our bank on the 11th September and we called the client at 9.43am that day to obtain alternate paymentShe assured us she would call back, but we received no word from her for the following two days.On the 13th September, at 4.18pm, we called again and left a voicemail, requesting a call backNothing was forthcoming so when the check was returned to us from the bank, we lodged the check with [redacted] ***, a paid service we utilize for all check payments over a thousand dollars as an assurance that if the check bounces due to insufficient funds we are still reimbursed the amount.They are currently in communication with Ms [redacted] over this payment.As of today, the 24th October 2017, we STILL have not received payment for the services rendered on the 1st of September, which is an outstanding balance of $1025.We feel Ms [redacted] should immediately settle her account with us for the full amount, and cannot be held liable for her not doing so when she was given multiple opportunities to remit the payment.Any further information you require, please let us know[redacted] ***

In most circumstances, we have a hour cancellation policy, for customers who schedule their move outside of that time frame This is because we reserve the truck and the men for that day for that specific customer That way, customers can be rest assured that we will show up when we are scheduled to do so When people cancel within that time frame, it can be challenging to find the crew replacement work for that day - since we have turned away other jobs in order to accommodate the customer who had previously reserved that truck and crew In light of the circumstances, we can void the cancellation fee for this customer

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