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Interlock Industries (Midwest) Inc.

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Reviews Interlock Industries (Midwest) Inc.

Interlock Industries (Midwest) Inc. Reviews (1)

Initial Business Response /* (1000, 6, 2015/11/02) */
After reviewing the photos attached above and speaking to the individuals involved, we came to the conclusion that this incident does not qualify as a warranty claim. In order for the warranty to apply, the hail would have had to...

split, crack or perforate the roof. We reviewed the attached photos of the roof and spoke to the installation manager, Allen [redacted], (who was on the roof to do the intial service) and he confirmed that while there was hail damage across the roof, there was no evidence of any of splitting, cracking etc. While our installation manager indicates that he used the term hail damage when he advised the homeowner of same, he also says that he said it was cosmetic only. Our material warranty does not extend to purely cosmetic issues and as well, the warranty coverage for hail damage would only be extended if the splitting, cracking or perforation actualy affected the performance of the roof. We do not see any signs of this type of failure.
However, to ensure that Ms. [redacted] is confident with our conclusions and in the roof itself (and given that we made this decision in part on the above photographs), we would like to retain a 3rd party roofing inspector to inspect the roof to confirm that there has been no splitting or cracking etc and that the functionality of the roof is intact. We can make these arrangements with Ms. [redacted] directly or through your office
Initial Consumer Rebuttal /* (3000, 8, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Allen [redacted] and Russ [redacted] indicated numerous times this hail damage was significant enough to fix. We believed Interlock's personnel and did as instructed e.g. filed a claim with our insurance company. when that didn't result in a sale for Interlock (Russ even came out to have us sign sales papers based on the claim) but a claim for them, they've changed their stories indicating they said it was cosmetic all along. This is completely false and certainly a misrepresentation of the initial Interlock sales person's indication that the roof would maintain its look except for some fading which included hail damage per their warranty; it's one of the reasons we bought the roof.
I've retained counsel who will be contacting Interlock on my behalf.
In terms of having a 3rd party inspection, I will permit the inspection, but dispute that my claim is not covered by warranty especially when two Interlock personnel have indicated on numerous occasions the hail damage needs to be fixed.
Final Consumer Response /* (3000, 13, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Allen [redacted] and Russ [redacted] indicated numerous times this hail damage was significant enough to fix. We believed Interlock's personnel and did as instructed e.g. filed a claim with our insurance company. when that didn't result in a sale for Interlock (Russ even came out to have us sign sales papers based on the claim) but a claim for them, they've changed their stories indicating they said it was cosmetic all along. This is completely false and certainly a misrepresentation of the initial Interlock sales person's indication that the roof would maintain its look except for some fading which included hail damage per their warranty; it's one of the reasons we bought the roof.
I've retained counsel who will be contacting Interlock on my behalf.
In terms of having a 3rd party inspection, I will permit the inspection, but dispute that my claim is not covered by warranty especially when two Interlock personnel have indicated on numerous occasions the hail damage needs to be fixed.

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Address: 2355 Fairview Ave # 104, Roseville, Minnesota, United States, 55113-2724

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